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VirtualPBX Feature Suite

At VirtualPBX, we know that it’s not about the features we have, it’s about the features you need. The subtly in that difference is where we take pride. We know that 90% of IT leaders are making the switch to digital and we want to be the company you trust to take you there. Our cloud-based digital communication tools offer widely-flexible features that you can customize to make exactly what you need.Not sure how to do that? Our (human) customer experience team is with you through every step.

Digital Voice by VirtualPBX feature icon

Digital Voice Features

by VirtualPBX

Most VoIP phone systems work the way they want, not the way you want. But VirtualPBX Digital Voice is different. With 3 plan tiers, built-in options, and controls for the robust features you need, you can rest assured your phone system won’t dictate the way you do business. 

VirtualPBX Digital Voice product

Maybe you need to refer a client to billing or support. No problem. VirtualPBX advanced transfers stand out from competitor products, allowing you to use call transferring for inbound or outbound calls to any number or extension in your network, not just outbound calls. And transferring is easy, intuitive, and secure with VirtualPBX. 

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Like your company’s own personal air-traffic controller, auto attendant guides callers to ensure they reach the right person quickly. VirtualPBX offers simple and graphic options as well as flexible call routing choices and is well-suited for any company, but especially those without a committed receptionist. 

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VirtualPBX makes your automated directory simple. Our system allows any admin control, auto-populates dropdowns, and even integrates with the Advanced Transfers on your web phone for added security.

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Get your phones up and running in minutes. Much simpler than traditional lines, adding users, changing greetings, managing groups, and carrying out other administrative tasks are just a few clicks away. Even better, buy a phone from VirtualPBX and we’ll configure it for you!

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VirtualPBX offers the most intuitive business hours options available. Set your hours and our interface will help you route calls for business, lunch, and personal hours or any scheduled time you need. Input anything from holidays to after hours services and never worry about a missed call again.

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Manage your time and quickly check the status of your team with BLF. If someone is on a call, their extension light will be red. If available, green. Know who’s available on-demand and prioritize accordingly.

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Don’t miss a beat, or another important call again. With call blasting, ring all of your devices simultaneously and regardless of location. Free yourself from being locked to your desk waiting on a call.

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Forward your business calls to the device of your choice, whenever and wherever you like. Leave voicemails on forwarded numbers, forward direct calls only, keep your caller ID, and choose failover mode, all from your interface, letting you stay in control and in the game. 

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Whether you make or receive a call, know that the number is saved in the call log for easy reference. Call logging software is just one way for businesses to gather valuable data about performance.

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With this must-have tool for professionals, you can make calls from your personal phone while showing your business caller ID. Safeguard your personal information without sacrificing your public-facing image or productivity.

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VirtualPBX integrates natively with SalesForce, Freshdesk, Microsoft Dynamics 365, Zoho, Clio, Zendesk, and Microsoft Teams as well as integrations developed by our teams, like Hubspot, SugarCRM, and more. Just because you don’t see your CRM doesn’t mean we don’t have something in the works. 

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Highlight your company’s true brand identity from the moment a call is placed with our custom greetings manager. No one-size-fits-all solutions with VirtualPBX, change your greeting as often as needed or use branded franchise recordings, it’s entirely up to you.

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Direct inward dial eliminates barriers with customers by providing a direct dial number as well as an extension within the company phone system. Allow your customers to skip a step and call you directly when they need you.

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One-touch do not disturb is easy and directs all calls into your preset call flow. And unlike our competitors, we don’t prevent the function of on-phone commands, so you can select the DND button right from your receiver. 

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While fax is the most commonly relied-upon method for securely transferring documents globally, the equipment, upkeep, and access can be a pain to maintain. With virtual fax, you can securely send faxes right from your email.

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Control functions on your phone system quickly right from you phone with shortcuts, otherwise known as feature codes. Send directly to voicemail, move live calls to your personal device, update call forwarding, and more directly from your dial pad.

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Set device ringing order and never miss calls without ever revealing private contact information. With follow-me calling, you choose the sequence and ring length using the device manager.

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The time your callers are on hold is more important than ever. Not only do you want to minimize that time, you want to use it. Customize your hold music or information or choose from our library. You can share your hours, use professional voice actors, engage music catered to your preferences, or access the directory using auto attendant.

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Whether it’s a vanity number or just the one you’ve been using for the last decade, your main business number is part of your brand. Control every step of your inbound calling with main number management so that every piece of communication ties to the number you want customers to recognize.

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Control your outbound caller ID easily with your VirtualPBX plan. You can list yourself as anonymous, use your main business number, or even show your business name with dynamic caller ID.

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When inbound call volume becomes too much, park calls yourself or allow others to park them while you keep fielding the traffic. This is different from placing a caller on hold because it doesn’t tie up your users. When you park a call, the caller is not disconnected, rather they are placed in a holding pattern until someone can respond.

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Automatically respond to incoming text messages, ensuring prompt engagement and providing personalized messages to enhance customer satisfaction.

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Turn any computer or mobile device (iOS or Android) into a VoIP extension with our softphone app, including video conferencing and more.

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Subtly different from personal parking, and done through a simple keypad command, valet parking allows one employee to park a call that can then be picked up by anyone on the company phone system. 

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Save money on user-less extensions. There’s no need to pay extra for a full user if not every extension in your organization has a user associated with it. 

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Set greetings, send voicemail messages and transcriptions to email, and use integrations for storage and notifications, all with dynamic voice mail boxes inside your virtual voicemail system.

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Make calls directly from a web browser using your plan minutes and with no extra charge for the service itself, because the VirtualPBX web phone is built on a free open-source Web Real-Time Communication (WebRTC) technology. No software download required. Assign users in your device manager and log in using your VirtualPBX credentials.

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In addition to our native CRM and Microsoft Teams integrations, we boast over 6000 integrations through our partners at Zapier, Webhooks, and AIP. Just because you don’t see your tool doesn’t mean we don’t have something in the works. 

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VirtualPBX Contact Center product
Contact Center by VirtualPBX feature icon

Contact Center Features

by VirtualPBX

VirtualPBX Contact Center offers the same flexibility you expect from VirtualPBX Digital Voice with added features to help your call and contact centers flow smoothly and stay informed. With 3 plan tiers, built-in options, controls, and levels of control come standard to meet you exactly where you are and grow with you exactly as you need.

In addition to every feature we offer for VirtualPBX Digital Voice, our contact center product also boasts:

Automatic Call Distribution Queues (ACD Queues Pro) allow you to monitor essential call metrics like call volume, wait times, and agent performance. Take your average queue management system to the next level and scale your business flawlessly.

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Organize your company data into manageable reports, generated on a schedule or on demand, with VirtualPBX advanced call reports. Flex your data with multiple workspaces for unique reporting, information filters, and delivery schedules.

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VirtualPBX offers the most intuitive business hours options available. Set your hours and our interface will help you route calls for business, lunch, and personal hours or any scheduled time you need. Input anything from holidays to after hours services and never worry about a missed call again.

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Callbacks are a simple way to eliminate long hold times. Allow callers to schedule a call to a preferred number at a preferred time, and customize this feature with personalized messaging, agent availability detection, and call order tracking.

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Data gives you one side of the story. Let call surveys give you the other. Collect direct caller feedback in real-time after each interaction for accurate customer impressions and actionable insights.

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Call tagging allows you to categorize calls systematically, based on topics, segments, outcomes, and more. Organize your customer database quickly and consistently, never miss a follow up, and identify pain points and preferences for effective and precise action.

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VirtualPBX integrates natively with SalesForce, Freshdesk, Microsoft Dynamics 365, Zoho, Clio, Zendesk, and Microsoft Teams, as well as integrations developed by our teams, like Hubspot, SugarCRM, and more. Just because you don’t see your CRM doesn’t mean we don’t have something in the works. 

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Highlight your company’s true brand identity from the moment a call is placed with our custom greetings manager. No one-size-fits-all solutions with VirtualPBX, change your greeting as often as needed or use branded franchise recordings, it’s entirely up to you.

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The result of our direct customer feedback, VirtualPBX Live Dashboards allow users to customize views with real-time data from their phone system, including the option to call or monitor right from the dashboard. 

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As always, VirtualPBX provides all of its clients with White Glove Service. Simply put, this means exemplary customer service and support. VirtualPBX can configure everything for you and even send a tech to install your device on-site.

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In addition to our native CRM and Microsoft Teams integrations, we boast over 6000 integrations through our partners at Zapier, Webhooks, and AIP. Just because you don’t see your tool doesn’t mean we don’t have something in the works. 

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AirDial by VirtualPBX feature icon

by VirtualPBX

Keep your emergency communications connected and compliant with VirtualPBX AirDial, your reliable, affordable, and convenient all-in-one solution for traditional phone line replacement. From elevator lines to fax machines, life safety to entry and security panels, VirtualPBX has features ready to meet the needs of your unique business.

VirtualPBX AirDial product

Replace obsolete technology with VirtualPBX AirDial and save over 50% when compared with standard telephone lines (POTS lines) costs. 

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The idea of future-proofing your business might seem trite, but the reality is that staying ahead of the curve is essential, especially when it comes to technology and equipment. The FCC is sunsetting traditional telephone infrastructure (POTS lines) and is no longer servicing these lines with the intention of phasing them out. Don’t let the results of under-maintained traditional lines cost you business.

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With a traditional phone line, your traffic navigates a single network. With AirDial your calls seamlessly connect through both redundant LTE and ethernet, ensuring a protected, reliable communication experience.

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VirtualPBX AirDial is designed to meet HIPAA, UL, NFPA 72, California Fire Marshall, ASME A17, and more. We aim to enhance industry compliance with every new tool and feature so that you can upgrade with confidence.

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VirtualPBX makes aquiring hardware and devices easy, with plans to rent or purchase the devices you most need. Visit our hardware store for more information.

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With traditional phone lines, adding services or lines is both costly and a pain. With AirDial you can flex quickly for your growing business. Add a line, remove a line, or add 5 with very little effort.

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As always, VirtualPBX provides all of its clients with White Glove Service. Simply put, this means exemplary customer service and support. VirtualPBX can configure everything for you and even send a tech to install your device on-site.

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VirtualPBX VirtualText product
VirtualText by VirtualPBX feature icon

VirtualText Features

by VirtualPBX

Today, 89% of consumers prefer to communicate with your company via text. With 3 plan tiers, VirtualPBX VirtualText allows you to do that and more. Set up text schedules and auto responses, even concierge service via QR codes. VirtualPBX has the structured features to meet your precise business needs.

Send SMS and MMS messages for promotions, event follow-ups, and more to entire contact lists immediately or on a schedule.

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Manage contact lists to segment your communication based on the unique relationships within your business model.

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Sometimes one message doesn’t quite do the trick. This is where drip campaigns can send a series of messages for a new customer, a service follow-up, an appointment reminder, and more. Drips can include MMS or SMS messages and let you take advantage of merge fields.

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Integrate your favorite tools and send the right message at the perfect moment.

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VirtualText was designed for small business and sole proprietors, but what we would be if we didn’t expect those businesses to grow? VirtualText Pro can just as easily handle large companies and enterprises with an easy-to-use interface, options for unlimited sends and contacts, as well as features like contact list segmentation, campaigns, and canned responses. Any size, any need, VirtualText Pro has your business texting and marketing needs covered.

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Send and receive text messages on your main business phone number, right to the app. 

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Schedule and respond to texts on the go with the VirtualPBX VirtualText mobile app. When your text marketing can travel with you, you’ll never miss the opportunity for relevant and timely connection.

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Exchange image messages (MMS) to/from any cell phone number in the continental United States, Canada, or Puerto Rico.

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Share the load by sharing numbers across team members.

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Did you know, with VirtualPBX VirtualText you can save common replies right in the app? Guarantee excellent customer experiences with consistency, and even reply automatically on keywords like CONFIRMED and YES

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As of March 31, 2023 industry regulations require all businesses who send text messages to contacts in the USA be registered. We make this process extremely simple by offering a path specifically for sole proprietors. Get registered quickly and begin texting with a one time $99 registration fee.

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Sending one text or sending one thousand has never been easier with VirtualText, a product designed to grow and scale with your business. Create contact lists to segment your audience, canned responses to ensure attentiveness to every customer need, and more. VirtualText can help you scale your business without multiplying yourself.

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Automatically respond to incoming text messages, ensuring prompt engagement and providing personalized messages to enhance customer satisfaction.

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While many vendors require an EIN for businesses to start texting their clients, VirtualPBX offers texting for sole proprietors and small businesses alike. 

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QR Codes are a great way to connect with customers in many different contexts: in-store displays, brochures and brochure racks, product packaging— even business cards. Use a QR code to initiate a text conversation then use keywords to collect the data you need from the interaction.

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Schedule reminders for appointments, events, or key customer milestones. Schedule your interactions in advance and get back to work!

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SIP Trunking by VirtualPBX feature icon

SIP Trunking Features

by VirtualPBX

VirtualPBX SIP Trunking is a simple step to upgrade your business phone communications with the features you need to make the process smooth and cost-effective. With the ability to flex call volume, avoid long distance and high per-minute charges, and keep you connected with industry-leading reliability and uptime, we can help your business stay up to date and up and running.

VirtualPBX SIP Trunking product

Does your business experience irregular or seasonal high call volumes? Five burstable channels come standard with VirtualPBX SIP Trunking to flex beyond your base channels when you need them and without paying for permanent additional channels. 

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Often times with VirtualPBX SIP Trunking you can consolidate providers. This means one fewer point of communication to access for billing and service needs.

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With an overall lower cost per minute and the flexibility to add lines as you need them, rather than in groups, you get the flexibility you need while controlling exactly what you pay for.

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Our online interface makes it easy to connect your SIP-enabled PBX and deploy SIP Trunking instantly. Choose your provider and enter your static IP or SIP URI to get started.

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For traditional phone company PRI lines, scaling is more like jumping—you need to add an entirely new set of 23 base lines even if you only need to scale by 1 or 2. This is not the case with VirtualPBX. Our SIP Trunking scales with you and at your pace—add 1, add 5, add 23—we give you the control.

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TLS encryption is supported as an option on all VirtualPBX SIP Trunks.

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