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Phone Compatibility: VoIP Cell Phones, Desk Phones, and More

Personal Parking

This feature is VirtualPBX’s new spin on a tried and true staple of telephone communications, the call transfer.

call parking

What makes the Call Parking feature a revolutionary step in modern telephony, however, is that unlike traditional call transfers, this feature prevents the caller who is waiting to be transferred from tying up any of your other users.

This is because when you park a call, it does not disconnect from your office phone system. Instead, it puts the caller on hold and sends them to voicemail. This allows you to continue working without having to worry about your customers or clients waiting on hold for an extended period of time.

All calls that are Parked for a user are effectively set aside in the eyes of your VirtualPBX system until the time that the user can get to them. This gives the employee who received the call the opportunity to wrap up his or her original call, look up any information that will be needed once they pick up, or run to the coffee machine.

Valet Parking

Similar to Personal Parking, Valet is an advanced method of call transferring that permits all extensions on a system to remain open irrespective of the on-hold call.

Unlike Personal Parking that sends a caller to wait in a queue for a specific employee until she answers, however, Valet allows an employee to park a call that can then be picked up by anyone on the company’s system. This is accomplished by parking the call via the keypad command for valet and then VirtualPBX will prompt the entry of that code to pick-up that particular call. The call’s code can then be shared via Intercom, internal messaging tools like Slack or Hipchat, or any other method that works for your team. These codes allow for multiple calls to be parked and then answered as employees become available to receive them.

Get Started Today With Call Parking by Signing Up to VirtualPBX

Businesses around the world make VirtualPBX their business communication choice every day. As an industry leader, VirtualPBX has won accolades from our customers and industry organizations, year after year – with over 30 annual industry awards. We seamlessly integrate with your existing phones and can affordably deploy VoIP to your entire company.

Learn more, and sign up with a VirtualPBX plan that fits your business. You can be set up with at least one number in minutes! Check out all of our VoIP features and various businss plans below. 

View All Features Plans and Pricing

This feature is included on all Business Phone Plans.