Calls Logs (or phone logs) are a part of most phone systems are often overlooked for how essential they are! Whenever you make or receive a call, rest assured that the number is saved in Call Logs for easy reference. Additionally, call logging software is one of the ways businesses can gather and store valuable statistical and technical data about their call center performance.
With this VirtualPBX feature, you can view complete call records and history, check online for any outgoing or incoming phone calls, and even check important caller details such as name, phone number, extension number, time/date, or even the duration of the phone call.
Whether you are making or receiving calls, you want to make sure you have their contact information. Every time a call is made or received, that phone number is tracked in this call log feature, along with the time the call was made and whether it was incoming or outgoing.
This handy feature comes included with all VirtualPBX Phone Plans – Starter, Pro, Ultra, and Contact Center.
Want more info or to explore more automated reporting features? Click to learn about Zapier Integration, API Access, and Advanced Call Reports.
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