Auto Attendant

The auto-attendant routes incoming calls to extensions or company numbers without human involvement using a menu system. Virtual receptionists route calls to landlines, mobiles, VoIP phones, and devices within your automated phone system.

Get the best auto attendant phone system when you choose VirtualPBX and create a more professional image for your business. This can increase customer happiness by providing quick access to their preferred extension or department without having to wait on hold or listen to music while on hold. The auto-attendant also allows you to choose from a variety of options when it comes to routing calls based on criteria such as time of day or day of the week. You can also customize it so that only certain extensions are available for callers depending on their specific needs (i.e., sales team members will be routed differently than marketing staff).

For example, if a call comes into the main number at 9 AM on Monday morning and there are no available lines for sales representatives at that time, then it would automatically be transferred over to the marketing department, which may not have any.