Need to boost your image after you launch a big ad campaign?
VoIP Auto Attendant is the way to go if you want your customers to know just how equipped you are. It’s like an air-traffic controller or enterprise-grade customer greeting for your callers, helping them navigate their way through the automated system and get to the right person as fast as possible.
Possibly one of the most powerful features for businesses, the VoIP Auto Attendant offers simple, graphical, and intuitive options laid in front of you. VirtualPBX has made it so that anyone can feel like a telecommunications engineer. Good for companies that need to save costs by not having a dedicated receptionist and those who prefer the human gatekeeper alike, this tool lets companies choose how each call is routed under any circumstances.
What is an Auto-Attendant?
The auto-attendant is a voice telephony menu system that enables the transfer of incoming calls to various extensions of company numbers without human intervention. Also known as virtual receptionists, this automated phone system can offer virtual answering services, such as route calls to various landline phones, mobile phones, VoIP phones, or other devices integrated within your company’s phone system.
The auto-attendant feature allows you to customize your company’s phone system and create a more professional image for your business. This can increase customer satisfaction by providing quick access to their preferred extension or department without having to wait on hold or listen to music while on hold. The auto-attendant also allows you to choose from a variety of options when it comes to routing calls based on criteria such as time of day or day of the week. You can also customize it so that only certain extensions are available for callers depending on their specific needs (i.e., sales team members will be routed differently than marketing staff).
For example, if a call comes into the main number at 9 AM on Monday morning and there are no available lines for sales representatives at that time, then it would automatically be transferred over to the marketing department, which may not have any.
Enjoy the Convenience of This Feature
If you want to have an introductory greeting then push callers to an extension prompt, you can do that. If you want to have a single individual’s phone ring immediately then default to an automated directory if he or she is unavailable, that’s fine, too. Or if you want to shoot all calls through a custom greeting message before directing to a general voicemail or disconnect, that’s your prerogative.
The point is that no matter how you want your callers to be directed, you can design the call flow to whatever works best for your business. Did we mention that VirtualPBX has another Auto-Attendant to account for your Business Hours or Company Holidays? VirtualPBX has you covered no matter what time of day it is.
This feature is included on all Business Phone Plans.