VoIP Auto Attendant is the way to go if you want your customers to know just how equipped you are. It’s like an air-traffic controller or enterprise-grade customer greeting for your callers, helping them navigate their way through the best auto attendant phone system and get to the right person as fast as possible.
Possibly one of the most powerful features for businesses, the VoIP Auto Attendant offers simple, graphical, and intuitive options. Good for companies without a dedicated receptionist and those who prefer the human gatekeeper alike, this VoIP feature lets companies choose how each call is routed.
The auto-attendant is a menu system that enables the transfer of incoming calls to various extensions of company numbers without human intervention. Also known as virtual receptionists, this automated phone system can offer virtual answering services, such as route calls to various landline phones, mobile phones, VoIP phones, or other devices integrated within your company’s phone system.
Get the best auto attendant phone system when you choose VirtualPBX and create a more professional image for your business. This can increase customer satisfaction by providing quick access to their preferred extension or department without having to wait on hold or listen to music while on hold. The auto-attendant also allows you to choose from a variety of options when it comes to routing calls based on criteria such as time of day or day of the week. You can also customize it so that only certain extensions are available for callers depending on their specific needs (i.e., sales team members will be routed differently than marketing staff).
For example, if a call comes into the main number at 9 AM on Monday morning and there are no available lines for sales representatives at that time, then it would automatically be transferred over to the marketing department, which may not have any.
If you want to have an introductory greeting then push callers to an extension prompt, you can do that. If you want to have a single individual’s phone ring immediately then default to an automated directory if he or she is unavailable, that’s fine, too. Or if you want to shoot all calls through a custom greeting message before directing to a general voicemail or disconnect, that’s your prerogative.
The point is that no matter how you want your callers to be directed, you can design the call flow to whatever works best for your business. Did we mention that VirtualPBX has another Auto-Attendant to account for your Business Hours or Company Holidays? VirtualPBX has you covered no matter what time of day it is.
This feature is included on all Business Phone Plans.
Start using this feature when you sign up for a VirtualPBX business phone plan – backed by thousands of happy customers.