Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
Because relationships are built on history, VirtualText brings SMS, MMS, and web chat into one shared inbox—protecting conversations, your company reputation, and the trust that fuels efficient, intelligent teams.
With VirtualText from VirtualPBX
Because relationships are built on history, VirtualText brings SMS, MMS, and web chat into one shared inbox—protecting conversations, your company reputation, and the trust that fuels efficient, intelligent teams.
with VirtualText From VirtualPBX
Because relationships are built on history, VirtualText brings SMS, MMS, and web chat into one shared inbox—protecting conversations, your company reputation, and the trust that fuels efficient, intelligent teams.
Stop compromising your brand by keeping it all in your head >
Stop keeping it all in your head >
Keep conversations complete, connected, and easy to find.
Attention goes to the messages that matter most.
Work together seamlessly without breaking the conversation.
Extending extra coverage for busy stretches, off hours, and everything in between with intelligent retrieval you inform, schedule, and control.
See which conversations need attention based on what customers are saying and how they’re feeling.
Hold onto context automatically through playbooks, so follow-ups and handoffs stay smooth.
Provide timely responses during busy moments or off hours, with coverage that follows your team.
Keep the history, meaning, and care of every conversation intact, so the same growth that brings in new customers doesn’t erode existing relationships.
Changing schedules and shared responsibilities can make conversations feel impersonal. Keep context visible from SMS, MMS, and web chat in a shared inbox with clear handoffs to preserve familiarity and care.
Missed details and repeated questions erode confidence. Internal notes and robust customer profiles let every conversation build on the last, so trust grows.
Strong brands come from consistent experiences. Loyalty grows naturally, and sentiment intelligence turns those interactions into authentic advocacy.
Keep the history, meaning, and care of your business messaging intact, so the same growth that brings in new customers doesn’t erode existing relationships.
Changing schedules and shared responsibilities can make conversations feel impersonal. Keep context visible from SMS, MMS, and web chat in a shared inbox with clear handoffs to preserve familiarity and care.
Missed details, repeated questions, and disconnected replies chip away at confidence. Internal notes and detailed customer profiles mean every conversation builds on the last, and trust compounds instead of resetting.
Strong brands aren’t built on volume, but on reliable, repeated experiences. When interactions feel continuous, loyalty forms naturally, surfacing opportunities for true brand advocacy.
In the early days, remembering everything is just how it works. As you grow, it becomes risky—for your team, your customers, and your business.
When people have to remember everything, stress rises and mistakes follow. Free that mental load and you get better work, and customers who come back.
Whether it’s later today or months from now, continuity ensures conversations pick up, not start over. By integrating with your favorite tools and keeping conversation history, every customer detail stays on one screen.
Resilience means things keep running when someone’s sick, on vacation, or swamped. New team members can jump right into a conversation with confidence, and intelligent support keeps all the balls in the air.
In the early days, remembering everything works. As you grow, it becomes risky—for your team, your customers, and your business.
When people are responsible for remembering every detail, stress increases and mistakes follow. Free that mental energy for better work.
Whether it’s later today or months from now, continuity ensures interactions resume, not restart.
Resilience means things don’t break when someone’s out sick, on vacation, or swamped. The knowledge stays put, so the work doesn’t stop.
Schedule a conversation with one of our communication experts. We’ll walk through your current process, and show you how small teams can handle more without dropping the details.
VirtualText turns website conversations into outcomes with a powerful AI agent trained on your custom playbook all in a shared inbox built for collaboration and improving customer sentiment.
At the end of your 14-day free trial, you will be automatically converted to our $99/mo VirtualText Chat Plan. Ready to seamlessly transition web chats into SMS conversations? Upgrade to Web Chat + SMS anytime.
At VirtualPBX, support isn’t just for solving problems—it’s for unlocking possibilities. Whether you’re stuck or scaling, our team listens first, then works with you to tailor customized solutions. In this industry, it’s an unmatched experience built on human expertise, understanding, and partnership.
At VirtualPBX, support isn’t just for solving problems—it’s for unlocking possibilities. Whether you’re stuck or scaling, our team listens first, then works with you to tailor customized solutions. In this industry, it’s an unmatched experience built on human expertise, understanding, and partnership.
Built to adapt to how your team actually communicates, every feature is designed to keep conversations informed, shared, and actionable.
AI agents act as an extra set of hands for small businesses, supporting customer conversations with your knowledge, on your schedule, and always under your control.
Keep contacts in sync between tools, trigger workflows, and automate messages with our API to when messages, like appointment reminders, need to be timed just right.
Organize ownership, capture context, and transfer conversations effortlessly to keep both teams and customers on the same page. In VirtualText collaboration is built into every interaction naturally.
Connect with Stripe, Shopify, and Pipedrive (and more coming soon) to see customer details right inside your conversations.
Trigger custom automations at the press of a button to do things like creating deals in your CRM, escalating issues to an engineering team, or sending out review requests.
Share the load by sharing numbers across team members or restrict certain phone numbers to select teams.
No more split conversations. Allow customers to chat with you via SMS, then web chat, and back to SMS while maintaining a singular conversation thread.
Playbooks instruct your AI agents how best to answer your customers’ questions. Generate your playbook based on your company website and tweak anytime.
Sentiment analysis gives leaders a real-time signal of customer sentiment, helping small teams prioritize the moments that matter most and protect customer satisfaction through thoughtful, human responses.
A shared inbox brings your team’s SMS, MMS, and web chat into one place, making it easy to stay organized, share context, and manage customer conversations together.
As of March 31, 2023 industry regulations require all businesses who send text messages to contacts in the USA be registered. We make this process extremely simple by offering a path specifically for sole proprietors. While many vendors require an EIN for businesses to start texting their clients, VirtualPBX offers texting for sole proprietors and small businesses alike.
Centralize all your business texting in one place. VirtualText turns SMS and MMS into a shared, team-friendly inbox with unified web chat, AI assistance, and automated messaging.
Turn website visits into real conversations with live chat that continues over SMS, captures verified leads, and keeps your team connected 24/7.
Take advantage of our webhook library to trigger your own custom workflows. For example, update your CRM when SMS opt-in status changes or alert your team when new conversations begin.
Privately serving SMBs for nearly 30 years, we build tools to meet your specific needs.
Human support to walk you through every step of registration and beyond.
The reputation and reviews to let you know we don’t ask for your trust, we earn it.
Answers to your questions are a click or call away.
Talk with a specialist, chat with us,
or call/text (888) 825-0800.
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
