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Call Routing

In most PBX systems, extensions are assigned to physical telephones. Employees have to be at their phones for call routing service to function properly. With award-winning business phone systems from VirtualPBX, extension numbers are assigned to people, and the people let the system know what phone (or phones) to assign in call routing. This is an important difference, and it gives our system tremendous power while giving your company tremendous flexibility.

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Call Routing

Call Routing Features From VirtualPBX​

Employees can work from anywhere with VirtualPBX. Callers still dial the main number, they still hear your business’s custom greeting, and they still dial the same extension number or ACD queue, no matter where you are. The call is then routed to the phone number that the employee designated.

  • Follow-Me Calling – Individual Call Routing:Create a list of phone numbers where you can be reached to use follow-me calling. This might include the number of the phone at their desk, their home office, or their cellular phone.
  • Advanced Transfers: With VirtualPBX’s call routing and business call forwarding services, you can transfer callers anywhere in the system. Therefore, you can transfer calls to another employee, to the operator, to an ACD queue, or to an outside number. You can even drop calls to your voicemail!
  • Mail-Only Extensions: Mail-only extensions give callers a specialized pre-recorded message without anyone answering the phone. For example, you might have a mail-only extension that callers can reach to get company business hours or driving directions.
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Be Everywhere With Call Routing By VirtualPBX

With VirtualPBX, you never have to miss an important call because you’re on the road. We can reach you in any location there is a desk phone, tablet, or computer.

In-house PBX systems are not only expensive and difficult to maintain, but also they have limited connection capabilities. With on-premises equipment, connecting with outside employees or branch offices is either very expensive or impossible. Going virtual and utilizing call routing increases your options while reducing your costs and adding considerable ease.

83% of callers expect to speak with someone immediately when contacting a company. This is where VirtualPBX comes in. Have all your inbound calls connected to the right person in the right department. Our advanced call routing was designed to please your customers with the speed and efficiency of your call operation. Have a question? Contact our sales team today by calling (888) 825-0800 or by emailing [email protected]