In most PBX systems, extensions are assigned to physical telephones. Employees have to be at their phones for call routing service to function properly. With award-winning business phone systems from VirtualPBX, extension numbers are assigned to people, and the people let the system know what phone (or phones) to assign in call routing. This is an important difference, and it gives our system tremendous power while giving your company tremendous flexibility.
Employees can work from anywhere with VirtualPBX. Callers still dial the main number, they still hear your business’s custom greeting, and they still dial the same extension number or ACD queue, no matter where you are. The call is then routed to the phone number that the employee designated.
With Call Routing from VirtualPBX, you never have to miss an important call because you’re on the road. We can reach you in any location there is a phone, tablet, or computer.
In-house PBX systems are not only expensive and difficult to maintain, but also they have limited connection capabilities. With on-premises equipment, connecting with outside employees or branch offices is either very expensive or impossible. Going virtual and utilizing call routing increases your options while reducing your costs and adding considerable ease.