The relationship Hub driving Customer Connection
Representing nearly 3M in the US workforce in 2023, contact and call centers are a respected, high-power global industry. As a call center, you are the first to know. Your agents skillfully address a wide variety of needs, but they are also the essential pulse for everything from customer relationships to product user experiences to flags in service offerings. Your team is a knowledge base, holding valuable insights at every stage of business while representing the core of the customer care experience.
High-functioning contact centers offer:
In 2022, we saw the largest drop in global contact center satisfaction rates since 2019 when rates were already on a decade decline before ramping up during the COVID years. When hold times extend, calls are misrouted, agents can’t quickly find customer information, or integrations aren’t in place for quick knowledge transfer the customer experience is frustrating and the brand image suffers. As a result, your client loses valuable insight from your agent knowledge base. Complications like these have jeopardized earnings in spite of the potential and necessity of the industry.
With its own operational contact center, VirtualPBX understands the unique needs of call and contact center management. Whether you’re navigating a single channel phone system or you’re ready for an omnichannel approach, our team has solutions to offer help and guidance every step of the way.
VirtualPBX Contact Center can help you put productivity in overdrive with more than a handful of native CRM integrations like Salesforce, ZenDesk, and Zoho in addition to over 6000 through our partners at Zapier and Webhooks.
Through a combination of honed features, VirtualPBX Contact Center can achieve greater efficiency in every area of your call center. Each feature integrates to make every customer experience efficient and positive.
Moving between channels can be challenging, especially in a new contact center environment, but not with VirtualPBX Contact Center. Seamless integrations allow you to move freely from channel to channel, taking customer information with you.
ACD Queues Pro is your tool for a smooth customer experience. VirtualPBX Contact Center can help you see agent availability, activity, and call duration in real-time—including call metrics and wait times—and send scheduled reports for routine review and evaluation.
Callback and call tagging let your customers get to the right person through every single step without any guesswork. With VirtualPBX Call Center add tags for departments, individuals, or actions and allow customers to request a call back during peak hours.
With automatic call distribution and routing, our ACD Queues Pro can see and route based on agent availability, not only providing real-time dashboard insights, but controlling hold times and agent pacing.
Manage queues and agents through our Contact Center live dashboards from a single platform and customize the experience with the data that matters most to you.
With VirtualPBX Contact Center you can gather real-time feedback from callers after each interaction through call surveys. Gauge the success of customer experience immediately.
VirtualPBX Contact Center offers a scalable, omnichannel solution to effectively and efficiently engage customers throughout their brand experience. Give your team the power to make every impression positive and every customer interaction an opportunity to build on a relationship with standard features like:
At VirtualPBX we don’t just provide you with a world-class call center product, we provide the customer experience, industry expertise, and human support to navigate every detail. Our solutions are simple—intuitive, cloud-based systems with no annual maintenance or upgrade fees, allowing you 99.999% up time every time.
At VirtualPBX we break down barriers and offer exceptional, tailored support 24/7 for small businesses.
We understand that every business is different, which is why we customize our plans to meet your needs.
Remote, on-site, hybrid, or abroad, we have apps that work seamlessly right where (and when) you do.
Start with as few as 5 users and add as many as you need. With no user limits, we grow with you.
An experience like no other with hands-on support and next-level ideas to move your business forward.
We are a privately-held, US-based enterprise with one data center in the UK to meet our UK customer needs.
Experience the transformative potential of our cutting-edge VirtualPBX contact center software firsthand by scheduling a demo today. Discover how our advanced features, including call recording, callback functionality, live dashboards, and seamless integrations, can revolutionize your call center. Schedule a demo now and unleash the power of exceptional customer experiences.
1998-2024. VirtualPBX.com, Inc. All rights reserved. VirtualPBX, TrueACD, and ProSIP are ® trademarks of VirtualPBX.com, Inc.
