Close this search box.

Call Center: Live Monitoring, Advanced Reporting & Seamless Scalability

VirtualPBX Call Center Solutions is the premier cloud platform for contact center management. Monitor your call center systems team easily with the best in business phone reporting with both live and scheduled reports. Plus, give your customers an excellent experience with custom hold treatment, greetings, and dynamic call routing.

Advanced Features To Streamline Your Call Center

Get competitive rates on high volume minute blocks and take advantage of Multiple Auto Attendants and ACD Queues Pro to enjoy additional features like Whisper and Barge, Agent Performance and Activity Logs, and Dynamic Live Monitoring.

If you’re ready to scale your call center service, you don’t want to wait around for your business phone system to catch up. Stick with VirtualPBX to scale your call center up or down in a matter of minutes. We make this possible with features like the ones below:

  • Advanced Call Reporting: Monitor your team’s performance by reviewing important metrics.
  • Hot Desking: Let employees log in and take calls from any phone in your office.
  • Accelerated Growth: Expand opportunities and scale back out of peak activity season with ease and without changing your headcount.
  • Call Routing: Boost service and cut wait times by ensuring your callers are reaching the right person immediately.
call center phone systems (contact center)

Integrations For Secure Storage and Productivity

When you manage a call center, you want to be able to have access to the best in reporting and analytics. Beyond live monitoring, VirtualPBX Advanced Call Reports lets you organize your data into manageable reports — generated on a schedule or on-demand.

VirtualPBX also offers safe and secure storage of your voicemails, faxes, and call recordings through our Amazon AWS Data Storage Integration. Need even more customization? Our VirtualPBX API and Zapier Integrations can be used to send call center data into your preferred tools!

Enjoy Customer Benefits That Work For You!

VirtualPBX offers simple solutions when you need to run your business without the hassle of on-premise hardware. It’s a cloud-based phone system that offers 27% less downtime than non-cloud-based call centers, while saving time and money with no annual maintenance or upgrades. Best of all, you can pick up your new phone system in as little as five minutes.

  • World Class 24/7 Support: Our Customer Support Team is available 7 days a week.
  • Customizable Plans: Choose the plan that fits your business best and add blocks of call center minutes.
  • State-Of-The-Art Features: Advanced call routing and reporting, call recording features to optimize training, and more! 
  • Available Everywhere: Whether your call operation is back in the office or working remotely, the VirtualPBX Softphone App connects your devices easily.

Elevate Your Call Center Software with VirtualPBX

With 24-hour Award-Winning Customer Support and a complete 14-day money-back satisfaction guarantee, you’ve got nothing to lose by upgrading to VirtualPBX. So act now because the longer you wait to call, the more time you’ll be spending pouring money into slower, less effective call routing solutions from an on-site PBX.

Get Started Today With a Call Center Solutions Free Demo!