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VirtualPBX + Zendesk CRM Integration

The VirtualPBX Zendesk CRM Integration makes your business communications better, boosts productivity, and enhances activity tracking. Your team can handle calls right from the Zendesk platform, making communication smoother and keeping all information in one place. It helps save time during calls by quickly pulling up contact, organization, and activity history, delivering a better customer experience. Plus, it jazzes up your CRM reports by adding call data, so your business can make smarter, data-informed decisions.

Zendesk CRM Integration

Zendesk CRM Integration Features

Better Team Communication with Seamless Integration and Reports

The Zendesk CRM Integration is ready to boost your team’s productivity. This native integration takes full advantage of existing functionality within Zendesk, giving you an immediate value-add. Plus, since your users are already fluent in your CRM, training time is almost non-existent! 

  • Incoming call screenpops with helpful caller information
  • Answer your calls without leaving Zendesk
  • Automatic call details added as ticket notes with link to the recorded call 
  • Make outbound calls with click to call from contact records
  • Use your embedded dialpad with call history and missed calls
  • Direct links to contacts in Zendesk right from your dialpad
  • Easily access recorded calls from your call history menu
  • Review all recorded call activities

Get Started with a free Zendesk CRM Integration Consultation

Ready to take advantage of this native integration? VirtualPBX team members are standing by! Schedule a free consultation and demo with our team. All of our plans include 24/7 support and even more advanced features to help make your business better.