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CNAM (“Calling NAMe”, or virtual caller id) is an acronym that the telecom industry uses to describe how outbound calls are identified by receiving numbers. Just as they sound, these are the names and numbers that pop-up on CNAM for your employee’s outbound calls. You can assign the values here to be anything you want from anonymous to your Main Business Number for your business and business name as well as with the Multiple Numbers you incorporate into your VirtualPBX plan.
Did you know that it is possible to change an outgoing caller ID? With the VoIP feature, Dynamic Caller ID, your business can display either a custom local or toll-free number instead of a long-distance or international number. Since VoIP phone systems use the internet to place and receive calls, a robust set of virtual communication features such as this one is possible.
The main reason why businesses use or should consider using a dynamic ID is so they can increase the chances of calls being answered. Individuals are less likely to answer calls from “unknown” numbers or numbers they do not recognize as toll free or local.
Ideal for both sales teams and companies who manage large territories, Dynamic Caller ID allows you to create rules to show different phone numbers in your account depending on customizable inputs.
First impressions count. Make sure that the first impression your call recipients get is a professional one with a customizable ID. Manage Company and User CNAMs and even write specific rules.