PRODUCT FEATURE

Freshdesk CRM Integration

Business Phone Contact Center

Available on Business Phone Pro, Ultra, and Contact Center plans.

The VirtualPBX Freshdesk CRM Integration significantly enhances your business communications, productivity, and reporting. Employees can seamlessly make and receive calls within the Freshdesk interface, resulting in streamlined communication and a centralized database. This integration boosts productivity by providing quick access to contact, company, and ticket information during your call, saving time and enabling efficient interactions. This integration also enhances your existing Freshdesk CRM reports by capturing call data, enabling businesses to generate insightful reports and make data-driven decisions.

Freshdesk CRM Integration Features

The Freshdesk CRM integration is a major productivity booster. Our developers focused this native integration around the existing functionality within your Freshdesk CRM, giving you value right out of the box. Your fluent CRM users will be immediately productive in their new integration because it leans on its existing core aspects.

Automatic screen pops on incoming calls with helpful caller information
Answer calls without leaving your CRM
Automatic call detail summaries on your tickets
Click-to-call for outbound calls from contact records
Dial pad with call history and missed calls
Direct links to contacts in Freshdesk right from your dial pad
Listen to call recordings from your call history menu
Review all recorded call activities

Connect. Automate. Win.

See how seamless CRM integration can be. Our team will walk you through setup and ideas for getting more out of every call and contact. Pick a time that works for you, and let’s walk through it together.

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