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VirtualPBX + Freshdesk CRM Integration

The VirtualPBX Freshdesk CRM Integration significantly enhances your business communications, productivity, and reporting. Employees can seamlessly make and receive calls within the Freshdesk interface, resulting in streamlined communication and a centralized database. This integration boosts productivity by providing quick access to contact, company, and ticket information during your call, saving time and enabling efficient interactions. This integration also enhances your existing Freshdesk CRM reports by capturing call data, enabling businesses to generate insightful reports and make data-driven decisions. 

Freshdesk CRM Integration Features

Better Team Communication with Seamless Integration and Reports

The Freshdesk CRM Integration is a major productivity booster. Our developers focused this native integration around the existing functionality within your Freshdesk CRM, giving you value right out of the box. Your fluent CRM users will be immediately productive in their new integration because it leans on its existing core aspects.

  • Automatic screenpops on incoming calls with helpful caller information
  • Answer calls without leaving your CRM
  • Automatic call detail summaries on your tickets 
  • Click to call for outbound calls from contact records
  • Dialpad with call history and missed calls
  • Direct links to contacts in Freshdesk right from your dialpad
  • Listen to call recordings from your call history menu
  • Review all recorded call activities

Get Started today with a free CRM Integration Consultation

Ready to take advantage of this integration? VirtualPBX team members are standing by! Use this calendar to schedule a free demo and consultation with us. All of our plans include 24/7 support and even more features to help make your business better.