Inform, entertain, and retain callers
The On Hold feature gives you full control over what callers hear while waiting. Everything is customizable through the VirtualPBX dashboard—just like the rest of your phone system.
Here are a few examples of greetings and messages you can set with Info/Music on Hold:
Business and Holiday Hours – Keep callers informed about your operating schedule.
Professional Voice Actors – Add a polished, professional touch to your messages.
Jukebox (On-Hold Music Catered to Your Preferences) – Select music that fits your brand and keeps callers engaged.
Directory Using Auto Attendant – Let callers navigate your menu and reach the right person faster.
With Info/Music on Hold, you can make wait times feel shorter, provide helpful information, and reinforce your brand—all while keeping callers connected.
Benefits of On Hold Music
When callers wait in a queue or hear silence during a call, the experience can feel frustrating and unprofessional. Hold music and messages help keep callers at ease and informed while they wait to reach sales or technical support.
Music provides a calming background and masks office noise, helping callers feel comfortable and confident that your business is professional and organized.
Hold messages serve two main purposes. First, they can guide callers through an automated system, offering instructions and key information. Second, they can introduce live personnel when no one is immediately available, letting callers know how long the wait might be. By combining music and messages, you improve the caller experience and make wait times feel shorter.
Enjoy the Convenience of This Feature
Upload any pre-recorded content so long as it’s in MP3 or WAV format. Choose your favorite music on hold from the VirtualPBX library. A company jingle, or some holiday-specific tune is always a safe
Upload any pre-recorded content in MP3 or WAV format, or select music from the VirtualPBX library. Whether it’s a company jingle, a holiday tune, or something custom, the choice is yours.
You can also pre-record messages yourself—or use SnapRecordings—to share promotions, success stories, or any other information you want callers to hear. Updating on-hold audio is quick and easy; an admin can toggle tracks with just a few clicks, so your messages and music are always current and relevant.
More Features Worth Reviewing
Custom Greetings
Business Phone Contact Center Professional, personalized, and on-brand Custom greetings are like businesses—they come in
Main Business Number
Business Phone Contact Center VirtualText Where Every Customer Conversation Begins Your main business number isn’t
Auto Attendant
Business Phone Contact Center Get Your Callers Where They Need to Go Fast VoIP Auto
