The On Hold (On Hold Music for Business) feature has been updated considerably. Most notable is that what customers hear while on hold is just as customizable as all the other functions of the VirtualPBX dashboard. From hold music to information, here are just a few types of greetings available with using Info/Music on Hold:
When callers leave a queue or hear static during a call, the experience between the business and caller is hindered. Hold music and messages help keep callers at ease. It may also keep them informed while they wait to reach a sales or technical service team.
Hold music gives callers an opportunity to relax while they wait for their turn to speak with a representative. It also provides some background noise to mask the sounds of busy offices. Make sure callers feel like they are being addressed in an environment that is professional and well-run.
Hold messages can be used in two ways. First, as an introduction to an automated system, where the message gives basic information about how to use the system. Or second, as an introduction to live personnel when no one is available to take calls right away. The latter will let callers know how long they should expect to wait before speaking with someone.
Upload any pre-recorded content so long as it’s in MP3 or .WAV format. Choose your favorite music on hold from the VirtualPBX library. A company jingle, or some holiday-specific tune is always a safe bet, but now you can do so much more. By pre-recording a message by yourself or with the help of SnapRecordings, specific messages can be created and uploaded to push promotions, share success stories, or deliver any other info that you like. Plus, because the power to toggle through the on-hold audio (on hold music for business) comes from just a few clicks by an admin, go ahead and update what your customers hear at the drop of a hat.
This features is included on all business phone plans.