Hold Music/Info on Hold

Sarah's Spa is a peaceful place and she plays music on hold from soft jazz legend, Kenny G. – but, she mixes it up with recorded information on her twice-annual sale with a few clicks.

The On Hold  (On Hold Music for Business) feature has been updated considerably from its original state. Most notable in the upgrades is that what customers hear while on hold is just as customizable and remotely manageable as all the other functions of the VirtualPBX dashboard. From hold music to information, here are just a few types of greetings you can add with using Info/Music on Hold:

  • Business and Holiday Hours
  • Professional Voice Actors
  • Jukebox (On-Hold Music Catered to Your Preferences)
  • Directory Using Auto Attendant
Hold Music and Info on Hold

Benefits of On Hold Music

When callers leave a queue or hear static during a call, the experience between the business and caller is hindered. Hold music and messages help keep callers at ease, and it may keep them informed while they wait to reach a sales or technical service team.

Hold music gives callers an opportunity to relax while they wait for their turn to speak with a representative. It also provides some background noise to mask the sounds of busy offices, so that callers feel like they are being addressed in an environment that is professional and well-run.

Hold messages can be used in two ways: as an introduction to an automated system, where the message gives basic information about how to use the system; or as an introduction to live personnel when no one is available to take calls right away. The latter will let callers know how long they should expect to wait before speaking with someone.

This features is included on all business phone plans.

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Choose Your On Hold Audio Today

You can upload any pre-recorded content you want just so long as it’s in MP3 or .WAV format and the admins on your system simply use the On-Hold drop down to select what to play. Choosing your favorite music on hold from the VirtualPBX Jukebox, a company jingle, or some holiday-specific tune is always a safe bet, but now you can do so much more. By pre-recording a message by yourself or with the help of SnapRecordings, specific messages can be created and uploaded to push promotions, share success stories, or deliver any other info that you like. Plus, because the power to toggle through the on-hold audio (on hold music for business) comes from just a few clicks by an admin, you can update what your customers hear at the drop of a hat.

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