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ACD Queues Pro

Your customer count is growing every day, and with that, your call volume! You know you need a solution that better serves your customers as well as allows you to better monitor call handling by department. That’s where ACD Queues Pro comes in.

Automatic Call Distribution (ACD Queues Pro) Queues allows you to monitor essential call metrics like call volume, wait times, and also agent performance. ACD Queues Pro takes your average queue management system to the next level so you can scale your business as quickly as you need to without losing customer retention.

Queue Management System

Give Supervisors Insights with Live Monitoring

Watch calls live as they enter the queue, see who picks up, and how long the call lasts. You can even see who is currently logged in to each queue and how long they’ve been active. For admins, you now also get Whisper and Barge capability. This allows you to tap into a phone call with an agent to give them guidance on how to handle a call without the customer on the line hearing, or an admin can join the phone call to speak with the customer as a three-way phone call.

Built for Administrators

From focusing on growing your sales, to improving customer service, to simply making sure your calls are answered in a timely fashion, managing your business call center can be overwhelming. ACD Queues Pro can be considered your “right-hand man” when it comes to both scaling and managing your business. The simplistic and easy-to-navigate interface will allow both agents and administrators a platform that has been built for success. Administers simply create the queues that they need, add agents, drag-and-drop those agents into their respective queues, and even create an Auto Attendant for convenience. Plus, for flexible desk arrangements or rotating shifts, Hot Desking allows employees to plug in and start taking calls anywhere. Here are just a few administrative features:

  • Whisper/Barge
  • Hold Treatment Options
  • Agent Performance and Activity Logs
  • Dynamic Live Monitoring
  • Toggle Call Recording
  • Advanced Agent and Routing Strategy
ACD Queues Pro

Get ACD Queues Pro with Contact Center Solutions by VirtualPBX

ACD Queues Pro has been created to accommodate businesses that need to scale quickly, monitor and aid their team, and keep their administrators focused on customer satisfaction. Plus, with VirtualPBX, you get more than just ACD Queues Pro. Our advanced features and award-winning interface have made VirtualPBX the go-to choice for cloud-hosted contact center systems. Schedule your demo to get started!