Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
The right tools don’t just add features, they remove friction. VirtualPBX combines calling, messaging, and collaboration tools you can shape around your team. Either way, you’re never figuring it out alone. Our (very human) customer experience team is here to help you set up, fine-tune, and run smoothly.
Want everything in one go? Take a look at VirtualPBX Complete
Most VoIP phone systems work the way they want, not the way you want. But VirtualPBX Digital Voice is different. With 3 plan tiers, built-in options, and controls for the robust features you need, you can rest assured your phone system won’t dictate the way you do business.
You’re in charge of how calls are handled and distributed. Custom call flows allow you to advance the way you route calls through your system—skill based, direct dial, sequential, and more. It’s your call!
Automatic call distribution queues impart insights through live monitoring. Watch calls as they enter, see who picks up, and how long the call lasts. Advanced features like whisper and barge, hold treatments, and agent routing strategies make scaling and managing your business convenient and informative.
VirtualPBX call reporting helps you track and organize your calls and customer data. Tag calls by topic, outcome, or team, run reports on demand or on a schedule, and get insights delivered straight to your inbox.
Maybe you need to refer a client to billing or support. No problem. VirtualPBX advanced transfers stand out from competitor products, allowing you to use call transferring for inbound or outbound calls to any number or extension in your network, not just outbound calls. And transferring is easy, intuitive, and secure with VirtualPBX.
Audio conferencing is available as three-way calling to add and drop members quickly, or as teleconferencing if expanded group reach is desired.
Like your company’s own personal air-traffic controller, auto attendant guides callers to ensure they reach the right person quickly. VirtualPBX offers simple and graphic options as well as flexible call routing choices and is well-suited for any company, but especially those without a committed receptionist.
VirtualPBX makes your automated directory simple. Our system allows any admin control, auto-populates dropdowns, and even integrates with the Advanced Transfers on your web phone for added security.
Get your phones up and running in minutes. Much simpler than traditional lines, adding users, changing greetings, managing groups, and carrying out other administrative tasks are just a few clicks away. Even better, buy a phone from VirtualPBX and we’ll configure it for you!
VirtualPBX offers the most intuitive business hours options available. Set your hours and our interface will help you route calls for business, lunch, and personal hours or any scheduled time you need. Input anything from holidays to after hours services and never worry about a missed call again.
Manage your time and quickly check the status of your team with BLF. If someone is on a call, their extension light will be red. If available, green. Know who’s available on-demand and prioritize accordingly.
Forward your business calls to the device of your choice, whenever and wherever you like. Leave voicemails on forwarded numbers, forward direct calls only, keep your caller ID, and choose failover mode, all from your interface, letting you stay in control and in the game.
Whether you make or receive a call, know that the number is saved in the call log for easy reference. Call logging software is just one way for businesses to gather valuable data about performance.
With this must-have tool for professionals, you can make calls from your personal phone while showing your business caller ID. Safeguard your personal information without sacrificing your public-facing image or productivity.
Create a steel trap for the information that flows into your business with call recording. Employees at all levels can harness its power, from call center representatives often required to record their interactions with customers to C-suite executives needing to reference pivotal conversations.
Callbacks are a simple way to eliminate long hold times. Allow callers to schedule a call to a preferred number at a preferred time, and customize this feature with personalized messaging, agent availability detection, and call order tracking.
VirtualPBX integrates natively with SalesForce, Freshdesk, Microsoft Dynamics 365, Zoho, Clio, Zendesk, and Microsoft Teams as well as integrations developed by our teams, like Hubspot, SugarCRM, and more. Just because you don’t see your CRM doesn’t mean we don’t have something in the works.
Highlight your company’s true brand identity from the moment a call is placed with our custom greetings manager. No one-size-fits-all solutions with VirtualPBX, change your greeting as often as needed or use branded franchise recordings, it’s entirely up to you.
VirtualPBX dashboards give real-time views of your phone system, letting managers and agents customize metrics, call, and monitor right from the screen.
While fax is the most commonly relied-upon method for securely transferring documents globally, the equipment, upkeep, and access can be a pain to maintain. With virtual fax, you can securely send faxes right from your email.
Direct inward dial eliminates barriers with customers by providing a direct dial number as well as an extension within the company phone system. Allow your customers to skip a step and call you directly when they need you.
One-touch do not disturb is easy and directs all calls into your preset call flow. And unlike our competitors, we don’t prevent the function of on-phone commands, so you can select the DND button right from your receiver.
Set custom star codes to dynamically change your caller ID for outgoing calls. This can be beneficial for companies with multiple departments, services that place calls on behalf of other businesses, business centers that share a receptionist between multiple companies, or even an assistant who supports multiple executives.
Control functions on your phone system quickly right from you phone with shortcuts, otherwise known as feature codes. Send directly to voicemail, move live calls to your personal device, update call forwarding, and more directly from your dial pad.
Set device ringing order and never miss calls without ever revealing private contact information. With follow-me calling, you choose the sequence and ring length using the device manager.
The time your callers are on hold is more important than ever. Not only do you want to minimize that time, you want to use it. Customize your hold music or information or choose from our library. You can share your hours, use professional voice actors, engage music catered to your preferences, or access the directory using auto attendant.
Insights provides immediate visibility into call volumes, team productivity, and customer interactions, enabling businesses to optimize staffing and reduce missed calls. With real-time dashboards, teams can monitor peak call times and track productivity for a clear view of performance and customer service.
Whether it’s a vanity number or just the one you’ve been using for the last decade, your main business number is part of your brand. Control every step of your inbound calling with main number management so that every piece of communication ties to the number you want customers to recognize.
Control your outbound caller ID easily with your VirtualPBX plan. You can list yourself as anonymous, use your main business number, or even show your business name with dynamic caller ID.
When inbound call volume becomes too much, park calls yourself or allow others to park them while you keep fielding the traffic. This is different from placing a caller on hold because it doesn’t tie up your users. When you park a call, the caller is not disconnected, rather they are placed in a holding pattern until someone can respond. Or valet park with a simple keypad command to allow one employee to park a call that can then be picked up by anyone on the company phone system.
VirtualPBX Business Phone includes auto-provisioning of your new devices and re-provisioning of your current devices. Your devices are entirely set up for you from day one. Just plug in and get to work.
Fully-customizable Interactive Voice Response (IVR) allows you to create dynamic call flows that respond to customer inquiries with precision. Easily program menus, voice commands, and routing with the intuitive drag-and-drop interface ideal for reducing agent workload by automating popular inquiries.
An extremely popular feature for businesses not ready for advanced call center features. Define users in groups and let calls ring to that entire group at once or in any order you choose.
VirtualPBX SIP Trunking offers burstable channels, consolidation, and TLS encryption all through a convenient online interface with simple scalability and a flexible, predictable pricing structure.
Turn any computer or mobile device (iOS or Android) into a VoIP extension with our softphone app, including video conferencing and more.
Automatically respond to incoming text messages, ensuring prompt engagement and providing personalized messages to enhance customer satisfaction.
Feel like you’re in the office with video conferencing. 1-1 and group video calls allow you to meet colleagues “in person” on a variety of devices.
Save money on user-less extensions. There’s no need to pay extra for a full user if not every extension in your organization has a user associated with it.
Set greetings, send voicemail messages and transcriptions to email, and use integrations for storage and notifications, all with dynamic voice mail boxes inside your virtual voicemail system.
Make calls directly from a web browser using your plan minutes and with no extra charge for the service itself, because the VirtualPBX web phone is built on a free open-source Web Real-Time Communication (WebRTC) technology. No software download required. Assign users in your device manager and log in using your VirtualPBX credentials.
Whisper, barge, and steal allow managers the ultimate check-in tools on live calls. Managers can speak to their agent without the caller knowing using whisper. Barge allows managers to enter a live conversation at any point during the call. And with steal, a manager can take over a call, removing the agent entirely. These features are perfect for spot assistance and call center training.
In addition to our native CRM and Microsoft Teams integrations, we boast over 6000 integrations through our partners at Zapier, Webhooks, and AIP. Just because you don’t see your tool doesn’t mean we don’t have something in the works.
VirtualText puts SMS, MMS, and webchat in one shared inbox with a softphone built right in. Prioritize conversations, see customer sentiment at a glance, and get AI support that helps your team respond faster, stay on-brand, and never miss what matters.
AI agents act as an extra set of hands for small businesses, supporting customer conversations with your knowledge, on your schedule, and always under your control.
Keep contacts in sync between tools, trigger workflows, and automate messages with our API to when messages, like appointment reminders, need to be timed just right.
Organize ownership, capture context, and transfer conversations effortlessly to keep both teams and customers on the same page. In VirtualText collaboration is built into every interaction naturally.
Connect with Stripe, Shopify, and Pipedrive (and more coming soon) to see customer details right inside your conversations.
Trigger custom automations at the press of a button to do things like creating deals in your CRM, escalating issues to an engineering team, or sending out review requests.
Share the load by sharing numbers across team members or restrict certain phone numbers to select teams.
No more split conversations. Allow customers to chat with you via SMS, then web chat, and back to SMS while maintaining a singular conversation thread.
Playbooks instruct your AI agents how best to answer your customers’ questions. Generate your playbook based on your company website and tweak anytime.
Sentiment analysis gives leaders a real-time signal of customer sentiment, helping small teams prioritize the moments that matter most and protect customer satisfaction through thoughtful, human responses.
A shared inbox brings your team’s SMS, MMS, and web chat into one place, making it easy to stay organized, share context, and manage customer conversations together.
As of March 31, 2023 industry regulations require all businesses who send text messages to contacts in the USA be registered. We make this process extremely simple by offering a path specifically for sole proprietors. While many vendors require an EIN for businesses to start texting their clients, VirtualPBX offers texting for sole proprietors and small businesses alike.
Centralize all your business texting in one place. VirtualText turns SMS and MMS into a shared, team-friendly inbox with unified web chat, AI assistance, and automated messaging.
Turn website visits into real conversations with live chat that continues over SMS, captures verified leads, and keeps your team connected 24/7.
Take advantage of our webhook library to trigger your own custom workflows. For example, update your CRM when SMS opt-in status changes or alert your team when new conversations begin.
If you’re ready to level up your communications, from SMS to call routing, you need VirtualPBX Complete. Get the best of both worlds—Business Phone and VirtualText together—so your team can handle calls, texts, chats, and more without juggling plans. More power, less hassle.
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
