VirtualPBX Reveals Next Generation Contact Center Solution for Better Caller Experiences
Posted on April 2, 2024 by Rachel Anderson
VirtualPBX, a leading provider of cloud-based communication solutions, proudly announces the launch of its cutting-edge Contact Center product, empowering businesses to elevate their customer engagement strategies to unprecedented levels.
This new Contact Center solution from VirtualPBX is designed to meet the evolving needs of modern businesses, providing a comprehensive suite of features that streamline communication processes, enhance productivity, and foster stronger connections with customers. With this innovative solution, businesses can now effortlessly manage inbound and outbound call centers with live insights, detailed reports, and custom-fit call routing options.
To ensure businesses take full advantage of these features, all VirtualPBX Contact Center customers receive white glove configuration and ongoing 24/7 support from our best-in-class customer service team.
Key features of VirtualPBX's Contact Center Solution:
- Advanced Routing Capabilities: Employ intelligent call routing strategies to get callers to the right agent – and when no agents are available, offer callers a Callback, removing long wait times and improving customer satisfaction
Real-Time Monitoring and Engagement: Watch your agents take calls as they happen and jump in with Whisper and Barge features when extra assistance is needed or as a useful training tool when onboarding new agents.
Live Dashboards and Advanced Call Reports: Gain valuable insights into contact center performance with live dashboards and customizable reporting tools, empowering businesses to make data-driven decisions and continuously improve service quality.
Integration with CRM Systems: Answer and place calls right from your CRM with click to call and automatic record syncing, giving agents a clear picture of customers’ status and related activities. VirtualPBX offers several native CRM integrations like Salesforce, Zendesk, and Clio.
Call Tagging and Caller Surveys: Automatically tag calls and allow agents to manually set disposition codes, like First Call Resolution (FCR), Needs Follow up, Sales Qualified Lead (SQL), or any number of codes fit for your business. Plus, with call surveys, your business can gather key customer satisfaction ratings like NPS or CSAT.
“We are extremely proud to introduce our Contact Center solution – the next major product in our strong lineup of business communication solutions,” said Lon Baker, COO at VirtualPBX. “Our Contact Center product was built to deliver exceptional customer experiences and to help drive sustainable, trackable growth with live monitoring, customizable call routing, and powerful integrations.”
VirtualPBX’s Contact Center Product is now available for businesses seeking to revolutionize their customer engagement strategies and unlock new opportunities for success. To learn more about this groundbreaking solution and request a demo, visit virtualpbx.com.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium voice, texting, POTS replacement, and contact center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX Wins 2024 Product of the Year Award for Outstanding Business Phone Plans
Posted on February 27, 2024 by Rachel Anderson
VirtualPBX, a leading provider of business communication solutions, is proud to announce that it has been honored with the prestigious 2024 Product of the Year Award from for its exceptional business phone plans. The award from TMC Internet Telephony recognizes VirtualPBX’s commitment to innovation, excellence in serving small businesses, unparalleled customer service, and the upcoming launch of its highly anticipated contact center product.
“I am honored to recognize VirtualPBX with a 2024 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, VirtualPBX business phone plans have proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from VirtualPBX.”
As the landscape of business communication continues to evolve, VirtualPBX remains dedicated to providing tailored solutions that meet the unique needs of small businesses. With a focus on putting flexibility in the hands of their customers, VirtualPBX offers a range of features including business SMS, customizable call routing, advanced reporting, and powerful integrations.
“We are thrilled to receive the 2024 Product of the Year Award for our business phone plans,” said Paul Hammond, CEO of VirtualPBX. “This recognition reaffirms our dedication to serving small businesses with top-notch communication solutions that drive success. At VirtualPBX, we prioritize customer satisfaction above all else, and this award is a testament to our unwavering commitment to excellence.”
In addition to delivering industry-leading business phone plans, VirtualPBX prides itself on offering the best-in-class customer service experience. With a team of knowledgeable and friendly experts, VirtualPBX ensures that every customer receives the support they need to maximize the value of their communication solutions. This includes 24/7 support as well as implementation services like individualized onboarding and white glove managed rollout for those customers who want hands-off rapid implementation.
Speaking of continued leadership, VirtualPBX is excited to announce the upcoming release of its new contact center product, which will further enhance its comprehensive suite of communication offerings. Designed to streamline customer interactions and improve efficiency, the contact center product will empower businesses to deliver exceptional service and drive growth.
VirtualPBX remains dedicated to innovation, excellence, and customer satisfaction, and looks forward to continuing to serve small businesses with best-in-class communication solutions.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium voice, texting, POTS replacement, and call center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit www.itmag.com.
VirtualPBX Releases POTS Replacement Solution for Fax, Elevator, Gate, and Security Systems
Posted on January 22, 2024 by Rachel Anderson
As POTS lines become obsolete, VirtualPBX steps in with a more secure turnkey solution for businesses backed by redundant LTE and ethernet.
VirtualPBX, a leading provider of business communication solutions, is proud to announce the release of its revolutionary POTS Replacement solution. This innovative system ensures seamless communication and regulatory adherence by transitioning essential systems, such as fax, alarms, entry, elevator, and safety protocols, from outdated Plain Old Telephone Service (POTS) connections to a wireless turnkey solution.
As businesses evolve and technology advances, the reliance on outdated and increasingly expensive or unavailable POTS connections becomes a bottleneck for effective communication and regulatory compliance. VirtualPBX addresses this challenge with its state-of-the-art POTS Replacement solution, offering a streamlined and efficient way for businesses to upgrade their communication infrastructure.
Key Features of VirtualPBX's POTS Replacement Solution:
Wireless Turnkey Solution: VirtualPBX’s POTS Replacement solution provides businesses with a wireless turnkey setup, eliminating the need for traditional POTS connections. This not only enhances communication but also ensures flexibility and scalability for evolving business needs.
Transition of Essential Systems: The solution seamlessly transitions critical systems, including fax, alarms, entry systems, elevators, and safety protocols, from outdated POTS connections to a modern and reliable wireless network. This enables businesses to stay connected and operational without disruptions.
Redundant LTE and Ethernet Networks: VirtualPBX employs redundant LTE and Ethernet networks to provide a reliable and resilient communication infrastructure. This dual-network setup ensures uninterrupted connectivity, even in the face of network fluctuations or outages.
Regulatory Adherence: Staying compliant with industry regulations is crucial for businesses. VirtualPBX’s POTS Replacement solution is designed with regulatory adherence in mind including: NFPA 72, California State Fire Marshal, ASME A17.1B, UL 62368-1, UL 2054, UL 864, UN 38.3, Payment Card Industry (PCI), HIPAA, and Federal Communications Commission.
White Glove Customer Service: VirtualPBX takes pride in delivering top-notch customer service. The POTS Replacement solution comes with white glove customer support, ensuring that businesses receive the assistance they need during the transition and beyond.
VirtualPBX’s POTS Replacement solution is available now, empowering businesses to modernize their communication infrastructure and embrace the future of connectivity.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium voice, texting, and call center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX Awarded 2023 TMCnet Teleworking Solutions Excellence Award
Posted on September 19, 2023 by Megan Reninger
VirtualPBX Business Phone Plans Acknowledged for Leading Innovation in the Industry
San Jose, CA —VirtualPBX, a leading company in business communications, is excited to share that it has won the 2023 TMCnet Teleworking Solutions Excellence Award. They’re honored to receive this award for their VirtualPBX Business Phone Plans, which have made a significant impact on remote work and brought innovation to the telecom market.
The TMCnet Teleworking Solutions Excellence Award recognizes products that facilitate equal access to communication and corporate resources for remote workers, mirroring the office experience. Whether adapting to new teleworking setups due to the COVID-19 pandemic or responding to an ongoing trend of remote work, the offerings from the 2023 Teleworking Solutions Excellence Award winners empower businesses to efficiently support their mobile and remote workforce.
“Winning the TMC Teleworking Solutions Excellence Award is a testament to our commitment to remote work. We’re extremely proud to deliver remote-friendly voice and texting solutions to small businesses that improve their day-to-day and long-term goals.” – Rachel Anderson, Chief Marketing Officer (CMO)
VirtualPBX is excited to stay committed to this trajectory with its phone plans, continually innovating to cater to businesses of all sizes. These enhancements will empower them to tackle upcoming challenges through voice, video, and texting solutions. The recognition of winning the 2023 TMCnet Teleworking Solutions Excellence Award affirms that these phone plans and features are well-positioned to make a lasting impact as the world transitions beyond the pandemic into a new era of work and business communication.
About VirtualPBX
VirtualPBX creates a robust and cost-effective VoIP Phone System tailored for businesses of every scale. With each plan, you can take advantage of professional features such as Auto Attendant, Ring Groups, seamless Zapier Integration, and a comprehensive Web Phone. As your needs grow, you can easily upgrade to additional services like Video Calling, Business SMS, Call Recording, AWS External Storage, and more. VirtualPBX ensures compatibility with both office phones and personal devices for all its phone plan features. This San Jose-based company, with over two decades of market expertise, also offers award-winning SIP Trunking and networking services.
VirtualPBX Contact:
Rachel Anderson, CMO
888.825.0800 Ext. 339
rachel.anderson@VirtualPBX.com
About TMC
TMC’s content-rich marketplaces serve as essential resources for global buyers, helping them make informed purchasing choices and navigate markets through education, industry updates, live events, and social influence. At the same time, top vendors choose TMC to enhance their branding, establish thought leadership, and generate valuable leads, thanks to unmatched opportunities.
TMC Contact:
Michelle Connolly
Senior Marketing Manager
203.852.6800 Ext. 170
mconnolly@tmcnet.com
Introducing Text Forward and VirtualText Pro
Posted on June 15, 2023 by Megan Reninger
Enhanced Communication and Automated Marketing
San Jose, CA – VirtualPBX, a leading provider of advanced business communication solutions, is excited to announce the release of two new features, Text Forward and VirtualText Pro, designed to revolutionize inbound SMS and automated marketing capabilities for businesses of all sizes.
Text Forward is an innovative inbound texting feature that allows businesses to seamlessly receive and forward SMS and MMS text messages to an email address and/or a webhook. With Text Forward, companies can consolidate their communication channels and streamline customer interactions, providing a convenient and efficient way to engage with their audience.
“Our goal at VirtualPBX has always been to empower businesses with effective communication tools,” said Lon Baker, COO of VirtualPBX. “With Text Forward, we’re taking a step further by integrating Inbound SMS capabilities into our feature-rich phone systems, enabling businesses to connect with customers through their preferred communication method.”
Key features of Text Forward include:
Users can conveniently forward their incoming text and multimedia messages to an email address and/or webhook, ensuring seamless integration with existing communication channels.
Businesses can tailor their messaging strategy at the phone number level, assigning unique email and webhook configurations for each number.
This feature is available as an add-on with a fee, making it accessible to businesses across all plans offered by VirtualPBX.
It is important to note that Text Forward is distinct from VirtualText, providing customers with the flexibility to enable one or the other, but not both simultaneously.
VirtualText Pro
In addition to Text Forward, VirtualPBX is also introducing the VirtualText Pro feature add-on, empowering businesses to engage their customers through targeted SMS messaging for effective marketing purposes. With VirtualText Pro, businesses can seize the opportunity to send a variety of content, including promotional offers, updates, exclusive discounts, reward programs, and other valuable information. This feature equips businesses with a powerful tool to enhance their marketing strategies and drive customer engagement.
VirtualText Pro offers a range of powerful features, including:
Text Blast: Blasts are a great way to send the same message out to a list of contacts, often used for marketing, staff alerts, and organization notification systems.
Drip Campaigns: Drip campaigns are a series of messages sent to contacts over time. They can be used to promote products or services, provide information, or stay top-of-mind.
Reminders: Reminders can be edited or deleted up until their scheduled date/time.
Contact Lists: The VirtualText Pro feature simplifies contact list management, allowing businesses to effortlessly organize and manage their recipient lists for efficient and targeted SMS marketing campaigns.
The combination of Text Forward and VirtualText Pro provides businesses with a comprehensive suite of SMS communication and marketing tools, allowing them to enhance customer experiences, drive engagement, and increase conversions.
About VirtualPBX
VirtualPBX offers comprehensive business communication solutions that empower organizations to deliver professional, reliable, and scalable communication experiences. With a focus on innovation, VirtualPBX helps businesses of all sizes optimize their communication infrastructure, ensuring seamless connections and exceptional customer service.
Media Contact:
Name: Rachel Anderson
Title: Chief Marketing Officer
Email: rachel.anderson@virtualpbx.com
Call or Text: 408.478.4089
VirtualPBX Receives 2023 INTERNET TELEPHONY Product of the Year Award
Posted on March 14, 2023 by Rachel Anderson
VirtualPBX Business Phone Plans Recognized for Industry Innovation
San Jose, CA (March 14, 2023) — VirtualPBX announced today that TMC, a global, integrated media company, has named their Business Phone Plans as a recipient of a 2023 INTERNET TELEPHONY Product of the Year Award.
“As the COO, I’m incredibly proud of our team’s achievement in winning the 2023 INTERNET TELEPHONY Product of the Year Award for our VirtualPBX Business Phone Plans,” remarked Lon Baker, VirtualPBX Chief Operations Officer.
“This recognition reflects our unwavering commitment to providing our customers with cutting-edge communication solutions. As we strive to replicate this success with our Text Messaging service, we remain dedicated to delivering exceptional value and experiences to our customers.”
The Text Messaging services offered by VirtualPBX have undergone drastic improvements over the last few months surrounding compliance and features. While providers across the business SMS landscape bring compliance management online ahead of the March 31st industry deadline, VirtualPBX has been standing out from the crowd with their simplified registration process and low, transparent fees. On the features front, VirtualPBX has taken their original offering and expanded functionality to include Canned Responses, QR Code Automated Responses, and Number Sharing.
Text Messaging is just one key component of VirtualPBX Business Phone Plans. Customers also take advantage of voice features like Greetings, Auto-Route, ACD Queues, Integrations, and Advanced Reporting.
“I am honored to recognize VirtualPBX with a 2023 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, VirtualPBX Business Phone Plans have proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from VirtualPBX.”
The winners of the 2023 INTERNET TELEPHONY Product of the Year will be featured in INTERNET TELEPHONY magazine online and on TMCnet.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium voice, texting, and call center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information about TMC, visit www.tmcnet.com.
TMC Contact
Michelle Connolly, Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com
VirtualText App Wins 2022 Excellence Award
Posted on November 9, 2022 by Megan Reninger
San Jose, CA (November 9, 2022) — VirtualPBX, a leader in business communications, announced today that it has been awarded the 2022 TMCnet Teleworking Solutions Excellence Award for their VirtualText App.
The TMCnet Teleworking Solutions Excellence Award honors available products that help ensure remote workers have access to the same communications and other corporate resources as they would in the office. Whether they are adjusting to new teleworking environments during the COVID-19 pandemic, or had previously adopted technologies in response to an already existing remote workforce trend, the products and services from winners of the 2022 Teleworking Solutions Excellence Award will enable businesses to effectively support their mobile and remote workforces.
“We are so excited that the VirtualText App has won the 2022 TMCnet Teleworking Solutions Excellence Award. At VirtualPBX, we pride ourselves on listening closely to what our customers need to succeed. This new endeavor enhances our communications and will open up more opportunities for us to explore as a company.” – Rachel Anderson, CMO
About The VirtualText App
Message your leads, customers, and candidates in the simplest way with our powerful business text messaging app – VirtualText. You can send bulk SMS and MMS notifications, reminders & campaigns directly from our business sms platform.
Easy to set up and use, gives you control over every single detail of your communication. Use this app (business SMS platform) by itself or in conjunction with the browser version so you can work across devices without skipping a beat.
The VirtualText Business App is the perfect way to make your business more accessible, convenient and engaging for your customers. It’s never been easier for people to get ahold of you and contact you about their needs or questions.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium communication solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we ensure that your communication needs are met by providing quality customer care and being fully accessible with 24/7 unscripted support.
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. Leading vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.
Introducing NEW and REDUCED VirtualPBX Business Phone Plans
Posted on July 7, 2022 by Megan Reninger
VirtualPBX, an award-winning business VoIP service provider, is excited to announce a new cost-effective plan and price reductions to its 2022 Business Phone Plans. In a focused effort to consistently deliver innovative customer experiences at an affordable cost, the phone system developer now offers a new cost-effective pricing plan – VirtualPBX Starter Plan.
The New Cost-Effective “Starter Plan”
Our newest Starter plan was created for our customers that only have the need for our Web Phone or to forward calls to a cell phone or landline. Although this plan does not include VoIP devices, it does include unlimited local minutes, 1 Auto Attendant, Ring Groups, Audio Conferencing, Business Texting, Faxing, and Call Logs. Offered at a monthly rate of $9 user/ month or an annual rate of $7 user/month, you can’t beat the value that this plan offers!
Also Introducing Virtual Extensions!
Need to step away from your desk phone and don’t want to miss an important phone call? The Virtual Extension feature can help you stay connected by providing an extension to another phone number. Below are some examples of where you can have your calls redirected:
- A self-serve phone in a reception area
- Forwarding calls to a landline or mobile phone
- Redirect calls to a conference room, breakroom, lab, warehouse, or common phone area
What’s Changed?
Price reductions on the Flex, Pro, and Premier Plans!
Now offered at $16/month or $18/month annually, the entry-level Flex Plan is still the perfect product for hybrid workers or entrepreneurs, now adding better-than-basic features, including SMS, Video, Ring Groups, and Call Recording with 250 GB of storage and more.
The Pro Plan is a step up from Flex, a perfect option for most businesses needing advanced department insights. Features on Pro will include multiple Auto-Attendants, ACD Queues Pro, Microsoft Teams Integration, API Access, Hot Desking, Dynamic Caller ID, and 1,000 Toll-Free Minutes for only $20/month or $24/month annually.
Finally, our Premier Plan is our most elite offering at $28/month or $34/month annually, with features such as Advanced Call Reports, Dial In System Access, Live Wallboards, Custom Call Flows, and 2,500 Toll-Free minutes.
About VirtualPBX
VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured WebPhone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business with more than 20 years of market experience.
VirtualPBX Contact:
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com
Meet the NEW VirtualText App
Posted on April 12, 2022 by Jenae Townsend
VirtualPBX, an award-winning business VoIP service provider, announced a powerhouse addition to their VirtualPBX products, the new VirtualText App. In their consistent effort to always deliver innovative customer experiences, the phone system developer is offering an early release look of this unlimited business texting benefit. Chief Marketing Officer Rachel Anderson had this to say about the new VirtualText release:
“We are so excited for this early release opening of the VirtualText App to our customers. At VirtualPBX, we pride ourselves on listening closely to what our customers need to succeed. This new endeavor enhances our communications and will open up more opportunities for us to explore as a company.”
What’s the New VirtualText?
The VirtualText App will allow users to share business numbers across groups to enhance communication with customers, associates, and more. Anyone can send and receive text messages from main business phone numbers, and it enables users to text from unique local or toll-free phone numbers. It will go beyond basic text capabilities and elevate business functionality. The VirtualText App can manage multiple messages across various devices—keeping all business conversations in one place. Here are some of the perks of VirtualText.
Appointment Reminders
The missed appointment is detrimental to any industry when customers are no-shows. VirtualText App allows users to send automatic appointment reminders and confirmations to customers. It will alleviate the issues of missed appointments and help schedule out bulk reminders through the ease of one portal.
Curbside Pickup Convenience
Another benefit to VirtualText is the real-time notifications sent over text messaging that will prioritize businesses’ time management. The product will also provide canned responses that immediately activate through keyword push notifications. Users can utilize this benefit by tracking the progress of curbside orders and knowing when customers arrive to pick up purchases.
Delivery Prompts
Online shipping and deliveries will be even easier to manage for businesses. The VirtualText App will let enterprises give customers access to the package shipping journey when it leaves distribution. This text messaging application will sync with various mobile apps, allowing delivery drivers to notify customers when a package is at the front door.
The VirtualText App delivers SMS and MMS messaging with support for multi-user management of conversations for all business contacts. Learn more about early access to VirtualText.
About VirtualPBX
VirtualPBX develops a powerful, affordable VoIP Phone System for businesses. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured WebPhone with every plan. Upgrade to Video Calling, Call Recording, AWS External Storage, and more. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business with more than 20 years of market experience.
VirtualPBX Contact:
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com
VirtualPBX Wins 2022 Product of the Year
Posted on March 29, 2022 by Jenae Townsend
VirtualPBX is excited to receive the 2022 Internet Telephony Product of the Year Award for the ninth consecutive year.
Rich Tehrani, CEO of TMC, the publisher of Internet Telephony Magazine which hosts this annual award session, recognized VirtualPBX for its dedicated contributions to delivering inspiring solutions for telecommunications.
“I am honored to recognize VirtualPBX with a 2022 Product of the Year Award for its commitment to excellence and innovation. In the opinion of our judges and editorial team, VirtualPBX has proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from VirtualPBX.”
VirtualPBX has demonstrated its impact in the industry by continually updating and improving its services, and this year is no exception. In January, the company molded its business phone plan offerings to better cater to remote workers and the changing face of work for companies large and small.
The new product plans have elevated how VirtualPBX customers use the service, offering free trials and more available features.
After over 20 years in business, VirtualPBX shows no signs of changing its focus on providing exceptional customer support. Chief Operating Officer Lon Baker had this to say:
“We are delighted to have won the 2022 Product of the Year. It is a fantastic achievement to be recognized for all the hard work here at VirtualPBX. But to be the best means ensuring customers achieve their best. We exist to make their business better.”
Being an award-winning leader in business communications, VirtualPBX looks forward to continuing on this path with more upcoming changes that will redefine how VirtualPBX customers communicate in 2022.
About VirtualPBX
VirtualPBX develops a powerful, affordable VoIP Phone System for businesses. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured WebPhone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business with more than 20 years of market experience.
VirtualPBX Contact:
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com
About TMC
Celebrating our 50th Anniversary in 2022. Through education, industry news, live events, and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership, and lead generation opportunities.
VirtualPBX Launches NEW Business Phone Plans
Posted on January 19, 2022 by Jenae Townsend
VirtualPBX, an award-winning business VoIP service provider, announced some exciting changes to its 2022 Business Phone Plans. In a focused effort to consistently deliver innovative customer experiences, the phone system developer now offers an updated business phone lineup – VirtualPBX Flex and VirtualPBX Pro. CEO and Chairman Paul Hammond shared what inspired this new direction to replace existing plans.
“We take great pride in our service and support for our customer’s trust. As a direct result, their needs and values have always been first and foremost our priority since we started over 20 years ago.
These past couple of years have provided an opportunity to deliver the right solutions that match the changing landscape of business communications today and tomorrow in a post-pandemic world. With these new business phone plans, we made a point to listen and supply our customers with a more straightforward way of transitioning their business to the next level of success.”
What’s Included?
The Flex and Pro Plan takes customers through a straightforward self-service sign-up process, creating a more streamlined experience for the user. The entry-level Flex Plan is still the perfect product for hybrid workers or entrepreneurs, now adding better-than-basic features, including SMS, Video, Ring Groups, and Call Recording with 250 GB of storage and more.
A step up from Flex is the Pro Plan, a perfect option for most businesses needing advanced department insights. Features on Pro will include multiple Auto-Attendants, ACD Queues Pro, Microsoft Teams Integration, API Access, Hot Desking, Advanced Call Reports, and 1,000 Toll-Free Minutes. As a bonus, Pro Plan now comes with 1TB of Call Recording storage – the most of any previous VirtualPBX plan.
Custom and CRM Plans
Enterprises looking to upgrade from Pro will have VirtualPBX Custom and CRM Plans. These business phone plans will not include free trials or self-service sign-up. But instead, it will direct prospective customers to a dedicated Sales Team for a more personal touch to deliver on specific deliverables. The Custom Plan includes advanced features like Dynamic Caller ID, DISA, SIP Trunks, Custom Call Flows, Auto-Route, Select Route, Auto Forward, 2,500 Toll-Free Minutes, on top of everything in the Pro package. CRM Plan consists of Salesforce CRM Integration and 5,000 Toll-Free Minutes, and both plans will include 2TB of Call Recording storage.
VirtualPBX’s popular Call Recording feature will be a staple for all the new 2022 plans.
Free Trials Are Back
FREE trial offers are back with the Flex and Pro Plan! This 14-day benefit will be available for customers who utilize the self-service sign-up and begins automatically on the first day. There are no restrictions on features or minutes during the trial period of their chosen plan. After the trial period, the customer can expect to be billed per the product plan selected.
Dedication to Support
These new plans have been created after a close examination of how VirtualPBX customers use their service. Of those conversations, the points that struck a chord came from new customers who had recently changed service from other providers. The most standout point? Support. While VirtualPBX has many competitors in the VoIP market, fewer and fewer offer substantial support to their customer base. After over 20 years in business, VirtualPBX shows no signs of changing course. Personalized account configuration and optimization, weekly webinar training sessions, and 24/7 support are still offered to ALL customers, regardless of their size.
About VirtualPBX
VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured WebPhone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business with more than 20 years of market experience.
VirtualPBX Contact:
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com
VirtualPBX Announces Microsoft Teams Integration
Posted on October 19, 2021 by Rachel Anderson
VirtualPBX, award-winning business VoIP service provider, announced today that they’ve released a new integration with Microsoft Teams. This latest integration joins a family of popular integrations from VirtualPBX including Zapier, Webhooks, Salesforce CRM, Amazon AWS, and API. According to COO, Lon Baker, “this latest integration is in line with one of our most core intentions – to be where our customers are. Especially when we’re dealing with an integration, we want to capitalize on what customers appreciate about the tool they’re integrating with, bringing more value without breaking down where they’re finding success.”
In the case of the VirtualPBX + Microsoft Teams Integration, the indication from customers who requested this feature was clear. These customers find great value in Microsoft Teams; it keeps their employees productive, organizes files and events, and maintains a level of focus by providing an all-in-one interface. It was important that an integration with VirtualPBX not create a rift and instead take advantage of existing options in Microsoft Teams to answer and make calls, view call history, and check voicemail.
But what these customers were looking for was a way to keep their employees in Microsoft Teams while also providing a better experience for incoming callers and more useful data for business leaders. This is where VirtualPBX shines. While employees in Microsoft Teams enjoy the same experience they’re used to, this integration adds professional call routing features, Advanced Call Reports, Auto Attendant menus, and department options. The Microsoft Teams integration simply acts as an endpoint – a device associated with a user. Calls flow as they would with any other device, users simply answer or begin calls within the Microsoft Teams native interface.
New and existing customers can integrate with Microsoft Teams on a variety of VirtualPBX Unlimited Minute Plans: Essentials, Advanced, and through Custom Voice Solutions – an outside-the-box option for customers. More details can be found on the Microsoft Teams Integration feature page.
About VirtualPBX
VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.
VirtualPBX Contact:
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com
As POTS lines are phased out across the United States, businesses need communication solutions that not only keep them connected but also ensure compliance with evolving regulations – especially for critical safety systems that have long relied on these copper-wire connections. Our POTS Replacement solution underscores our commitment to providing modern, cost-effective, and reliable communication solutions for small businesses.
Lon Baker COO, VirtualPBX