Posted on December 8, 2020 by Casey Houser
It always feels great when we hear that one of our products has impressed a professional panel of judges. It feels even better when a product released within the past year has won an industry accolade, and that’s exactly what’s happened with TMCnet’s 2020 Video Conferencing Excellence Award.
Our Video Conferencing feature was in development this spring, in a beta test with select customers by summer, and released to the public by autumn. Now we’ve heard that it has gained the 2020 Video Conferencing Excellence Award from TMCnet, whose CEO, Rich Tehrani, had this to say about our selection.
“The TMCnet Video Conferencing Excellence Award recognizes innovative video conferencing platforms. These companies have shown a commitment to driving and improving the video conferencing industry through their solutions.”
“VirtualPBX has proven their commitment to quality and the further development of video conferencing industry,” he continued. “I look forward to seeing more innovative solutions from them as they continue to contribute to the future of teleworking.”
Innovation Through Diversity
We believe our Video Conferencing feature, which is part of our Advanced and Enterprise Plans, pushed the business communications market forward through a combination of varied device support and VoIP feature interoperability.
At present, our customers can complete calls on the mobile and desktop VirtualPBX Softphone and on desktop VoIP phones that support video calls. Two notable hardware phones that have been tested in our development program are the Yealink T58V and VP59. This list of compatible devices will also soon be extended to include the VirtualPBX Web Phone.
Video callers will be able to speak with other video callers and with audio-only call participants. Both high-definition video and audio can be used in one-to-one calls or through conferences. Businesses may be begin calls with their company extensions – between team members – or to customers and company stakeholders with supported devices.
Conferences currently support up to 100 callers in a single conference room. That ceiling will be increased to support several-hundred participants in the coming weeks.
Video Conferencing stands alongside many other enterprise features such as API Access and universal plan features like Zapier Integration that make customization and automation of a business’s phone system possible. To get all our Video Conferencing customers started with speed, we also include Priority Support with their plans for quick configuration of devices and instruction for advanced phone system use.
Reflection on the Award
VirtualPBX COO Lon Baker spoke about what this means to our entire team:
“The release of Video Conferencing is one we’ve eagerly awaited,” said VirtualPBX COO Lon Baker. “More and more, businesses look to a single service provider for all their communications needs, and now that remote work is expanding globally, our addition of video capability helps our customers get everything they need in a single package.”
This is a huge step for our company to begin offering a unified communications environment to our customers. In 2020 alone, our Business Phone Plans Video Conferencing alongside Business SMS, Multiple Auto Attendants, ACD Queues Pro, Voicemail Transcription, and Dynamic Caller ID. Our outreach to current and existing customers has helped them used these and all our phone system features to better weather the transition from on-site to remote work.
It’s fantastic to see validation for the hard work our development team has put into Video Conferencing and all the other features now available to any business that needs them. The 2020 Video Conferencing Excellence Award marks a special place in our awards cabinet because of the quick turnaround (from feature development to public release to award win) and for how it expands our reach in the communications industry.
Device support, call clarity, ability to mix video and audio calls, and interoperability with other VirtualPBX features gives businesses yet another reason to try VoIP and see exactly how they can fit all their communications in a single package.
Posted on December 3, 2020 by Casey Houser
We’re once again partnering with Snap Recordings to help you save 20% this season on new holiday greetings for your business.
Snap Recordings creates professional voice recordings for businesses of all types. Snap has long partnered with VirtualPBX to offer our mutual customers recordings for their Automated Attendants and for their Voicemail boxes. One of our customers, APEX Career Services, told VirtualPBX that ordering process and recording quality was both seamless and amazing.
We’re excited to get your season started with a free holiday message pack and Holiday Greeting Guide for immediate download. Then any order you make before Jan. 07, 2021 with coupon code “HOLIDAYVPBX20” will get you 20% off your order of additional greetings customized for your company.
What’s in Your Holiday Message Pack
You can try eight hold messages and four voicemail greetings before downloading the entire message pack. Snap’s variety of recordings are ready to use in a live environment – for example as hold music in your ACD Queues Pro hold treatment layout or as a user or group Voicemail message.
The selection of male- and female-voiced messages give you a taste of what the company’s custom messages can provide with an order made specifically for your company. The audio clips are clear, and the background music lively to fit with the time of year.
In addition, the Holiday Greeting Guide will walk you through a checklist that “will help you make sure your holiday messaging has you covered.” It asks questions like “Are your holiday hours mentioned up front?” and “Have you informed clients of your holiday plans via email?” Everything you need to make sure your communications are clear with existing and prospective customers while your hours change and holiday plans take shape.
Order Custom Messages From Snap
Snap’s sample holiday greetings for your business may be enough for this year, but if you need more or want to prepare for the coming months, be sure to take advantage of the 20% off promotion before January 07, 2021.
Use the coupon code “HOLIDAYVPBX20” to redeem 20% off any single purchase between now and the deadline. You can order greetings for upcoming seasons and have Snap create voicemail messages for your entire staff.
These greetings give a professional feel to the first messages many customers hear when they interact with your business. All your recordings will be available for use in your VirtualPBX Phone Plan. The ordering process is completed through a simple web-based form, and you can select voice models and background music specific to your goals.
Don’t let this deal pass you by. There are only a few days left before the promotion disappears!
Posted on May 5, 2020 by Casey Houser
Our Dash Business Phone Plans have taken home an important award – the 2020 TMC Teleworking Solutions Excellence Award – which recognizes innovation in the field of telework.
In our case, this means that we’re serving our customers well with phone plans that can support their need to go remote. We always talk about how our Unlimited Users Plans and Unlimited Minutes Plans work well both inside and outside the office, and we’re thrilled to see that the broader community has endorsed that idea.
Our CEO’s Response
VirtualPBX CEO Paul Hammond commented about the TMC award announcement by first addressing our array of Business Phone Plans:
“If you’re a business that needs voice communications for your on-premise or remote team, we have a plan that will meet your needs,” Hammond said. “This award win encapsulates that ideal.
“Our Unlimited User Plans are great for businesses with low call volume; Unlimited Minute Plans cater to larger businesses that see a lot of voice communication with customers; and our forthcoming Voicemail Only and Call Forwarding Plans will address specific client niches.”
Award Recognition and VirtualPBX Plan Goals
It’s our primary split between Unlimited Users and Unlimited Minutes that was noticed by the TMC award panel. This is where we make a distinction between businesses that complete many calls or only a few, and then offering distinct plans that meet those needs.
What’s come to our attention in the past several months, however, is that there are more specific niches we can address with other collections of specialized plans. Like Hammond began, our Voicemail Only Plans will work well for the specific type of business situation where there’s no need to make external calls. Businesses will be able to keep their phone lines open for a minimal cost and direct customers to an Automated Attendant with Voicemail capability.
In addition, our Call Forwarding Plans will allow customers to save money by forwarding all calls to their personal devices. Businesses will have all calls sent to their cell phone or landlines with a modest amount of calling minutes allotted each month. These plans also contain features like Audio Conferencing, Zapier Integration, and Ring Groups.
2020 TMC Teleworking Solutions Excellence Award Industry Response
TMC CEO Rich Tehrani provided his own comments about the 2020 Teleworking Solutions Excellence Award.
“These companies have proven their commitment to quality and the ongoing development of teleworking,” Tehrani said about the award winners, which were recognized in categories such as backup and storage, conferencing, hardware, networking, and mobility software (that includes VirtualPBX Plans).
“Congratulations to these winners of the 2020 Teleworking Solutions Excellence Award for earning this great honor.”
We are excited to have confirmation that our Business Phone Plans are addressing a prevalent need in the business community. We have received many awards; this one simply happened to arrive at a time when every business’s ability is being tested in new ways. The whole communications industry is putting forth twice the effort to keep itself afloat while also innovating enough to keep its business customers working – whether that’s from a downtown office or distributed throughout many home offices.
Our hope is that work can return to normal as quickly as possible. For the time being, though, we also hope that our expertise in communications can help our clients do their best in a trying time.
Posted on March 26, 2020 by Casey Houser
Our partner in providing professional phone system messages, Snap Recordings, is now offering several free COVID-19 messaging resources for businesses to use in their automated attendants and voicemail services.
Snap’s talented voice actors have recorded dozens of free audio files for immediate download. It has also provided a guide for preparing your own voice messages during the coronavirus outbreak and is temporarily waiving all rush delivery fees for customers who order phone messages related to coronavirus.
Keep reading for a deeper look at the types of messages available and their fit in VirtualPBX Phone Plans.
Auto Attendant Messages
The VirtualPBX Automated Attendant comes with every Phone Plan we offer. It’s your friendly front line that routes all inbound calls.
Your Auto Attendant can be customized with professional recordings from Snap, including those offered in reaction to coronavirus. Snap’s free COVID-19 resources offer Auto Attendant messaging for the following situations:
- Simple Closures: Inform your customers that your office has needed to temporarily close its services, and reassure them that your doors will open again soon.
- Limited Hours and Access: Let customers know your staff is accessible by phone but not in person and that a limited schedule of hours can be found on your website.
- High Call Volume: Assure callers that you’re minimizing hold times as much as possible.
For callers, a familiar part of waiting on hold is being updated with periodic information.
Snap’s free COVID-19 resources can help you let customers know their business is appreciated.
On-hold messages in this messaging collection include phrasing like, “Thank you for holding,” and “We are open and ready to serve you,” assuring callers that although “wait times may be a little longer than normal,” staff is “committed to serving you as best as possible.”
There are six on-hold messages with unique phrasing to create a match that fits all types of businesses.
Snap’s included voicemail greetings fit well with VirtualPBX’s Voicemail feature, which provides all system users with their own voicemail box.
Updating individual messages can play an important role in customer relations. Whether your box was reached after hours or during a meeting, a greeting that addresses coronavirus will let customers know you’re aware of these trying circumstances.
Six available voicemail greetings in Snap’s collection address the reality of remote work to avoiding exposure and your intention to return calls promptly.
As a compliment to its core set of free COVID-19 resources, Snap also includes a range of industry-specific messages for your Auto Attendant greeting and on-hold information.
- Restaurant Messages: Let customers know your services are temporarily restricted to take-out orders but that orders can be taken on the phone.
- Event Closure: Unfortunately, many events have had to be postponed or closed. These brief messages address that situation and let customers know their support is always appreciated.
- Gym and Fitness Studio Closure: Assure patrons that your business will open again soon and that all precautions are being take to maintain a clean, safe environment.
Free COVID-19 Resources
Snap Recording is providing this collection of recordings for any business that wants them. You can download the messages for free and use them as much as necessary.
Instructions are also included on the Snap webpage for how to prepare effective messages that are clear, timely, and consistent. There are multiple scripts you can follow to create you own recordings, and if you want to order custom messages from Snap, all rush fees have been temporarily waived for new orders related to the coronavirus.
VirtualPBX is here to assist you with adding these recordings to your Auto Attendant and updating your system. Let us know if there’s anything we can do to help.
Posted on March 10, 2020 by Casey Houser
We’re excited to announce that we’ve won the 2020 Product of the Year Award from Internet Telephony and TMC. We’re twice as excited to note that our Business Phone System has captured this same award in each of the past four years!
It’s great to see our consistency in the business communications market recognized across such a long period. We think our phone plans are better than ever and are always improving. We’re glad the industry supports our efforts.
Praise From Internet Telephony
Rich Tehrani, the CEO of TMC, which prints the Internet Telephony magazine, had this to say about the 2020 Product of the Year Award recipients:
“Congratulations to the winners of the 2020 INTERNET TELEPHONY Product of the Year Award. The recipients represent leaders within the VoIP and IP Communications industries and have demonstrated innovation and excellence. We look forward to seeing their future successes and continued leadership driving new solutions for their customers.”
This represents our sentiments exactly for what we hope to achieve in the communications market. We want our customers to have access to powerful tools that make their business operations more effective and more efficient.
Our recent additions to our Business Phone Plans include upgrades to the Web Phone and its syncing capabilities with ACD Queues and a redesign of our Dashboard to more prominently feature Do Not Disturb functionality.
Now and The Future
We’re also presently featuring Zapier Integration in our beta test program and developing many other features like SMS text messaging and Call Center capability for future inclusion in our phone system.
VirtualPBX COO Lon Baker provided his thoughts about the award win:
“It’s not just the Dash Phone System that deserves this award. It’s all the people on our team who put in the time and energy to make the platform what it has become.
“This includes our engineers who build and maintain the platform, our customer support and sales reps who offer guidance and advice to customers, our marketing team that spreads the word of our development, the partners who work hard to support our efforts, and the management that pulls it all together.
“It’s amazing to see our string of Product of the Year wins stacked next to one another. We’ve done an incredible job, and I’m sure we’ll continue to do great work in the coming years.”
For more information about Internet Telephony and the 2020 Product of the Year Award, check out the TMC blog post that shows the entire group of award winners and their products. And don’t forget to compare our VirtualPBX Phone Plans that took home the award.