Posted on March 26, 2020 by Casey Houser
Our partner in providing professional phone system messages, Snap Recordings, is now offering several free COVID-19 messaging resources for businesses to use in their automated attendants and voicemail services.
Snap’s talented voice actors have recorded dozens of free audio files for immediate download. It has also provided a guide for preparing your own voice messages during the coronavirus outbreak and is temporarily waiving all rush delivery fees for customers who order phone messages related to coronavirus.
Keep reading for a deeper look at the types of messages available and their fit in VirtualPBX Phone Plans.
Auto Attendant Messages
The VirtualPBX Automated Attendant comes with every Phone Plan we offer. It’s your friendly front line that routes all inbound calls.
Your Auto Attendant can be customized with professional recordings from Snap, including those offered in reaction to coronavirus. Snap’s free COVID-19 resources offer Auto Attendant messaging for the following situations:
- Simple Closures: Inform your customers that your office has needed to temporarily close its services, and reassure them that your doors will open again soon.
- Limited Hours and Access: Let customers know your staff is accessible by phone but not in person and that a limited schedule of hours can be found on your website.
- High Call Volume: Assure callers that you’re minimizing hold times as much as possible.
For callers, a familiar part of waiting on hold is being updated with periodic information.
Snap’s free COVID-19 resources can help you let customers know their business is appreciated.
On-hold messages in this messaging collection include phrasing like, “Thank you for holding,” and “We are open and ready to serve you,” assuring callers that although “wait times may be a little longer than normal,” staff is “committed to serving you as best as possible.”
There are six on-hold messages with unique phrasing to create a match that fits all types of businesses.
Snap’s included voicemail greetings fit well with VirtualPBX’s Voicemail feature, which provides all system users with their own voicemail box.
Updating individual messages can play an important role in customer relations. Whether your box was reached after hours or during a meeting, a greeting that addresses coronavirus will let customers know you’re aware of these trying circumstances.
Six available voicemail greetings in Snap’s collection address the reality of remote work to avoiding exposure and your intention to return calls promptly.
As a compliment to its core set of free COVID-19 resources, Snap also includes a range of industry-specific messages for your Auto Attendant greeting and on-hold information.
- Restaurant Messages: Let customers know your services are temporarily restricted to take-out orders but that orders can be taken on the phone.
- Event Closure: Unfortunately, many events have had to be postponed or closed. These brief messages address that situation and let customers know their support is always appreciated.
- Gym and Fitness Studio Closure: Assure patrons that your business will open again soon and that all precautions are being take to maintain a clean, safe environment.
Free COVID-19 Resources
Snap Recording is providing this collection of recordings for any business that wants them. You can download the messages for free and use them as much as necessary.
Instructions are also included on the Snap webpage for how to prepare effective messages that are clear, timely, and consistent. There are multiple scripts you can follow to create you own recordings, and if you want to order custom messages from Snap, all rush fees have been temporarily waived for new orders related to the coronavirus.
VirtualPBX is here to assist you with adding these recordings to your Auto Attendant and updating your system. Let us know if there’s anything we can do to help.
Posted on March 10, 2020 by Casey Houser
We’re excited to announce that we’ve won the 2020 Product of the Year Award from Internet Telephony and TMC. We’re twice as excited to note that our Business Phone System has captured this same award in each of the past four years!
It’s great to see our consistency in the business communications market recognized across such a long period. We think our phone plans are better than ever and are always improving. We’re glad the industry supports our efforts.
Praise From Internet Telephony
Rich Tehrani, the CEO of TMC, which prints the Internet Telephony magazine, had this to say about the 2020 Product of the Year Award recipients:
“Congratulations to the winners of the 2020 INTERNET TELEPHONY Product of the Year Award. The recipients represent leaders within the VoIP and IP Communications industries and have demonstrated innovation and excellence. We look forward to seeing their future successes and continued leadership driving new solutions for their customers.”
This represents our sentiments exactly for what we hope to achieve in the communications market. We want our customers to have access to powerful tools that make their business operations more effective and more efficient.
Our recent additions to our Business Phone Plans include upgrades to the Web Phone and its syncing capabilities with ACD Queues and a redesign of our Dashboard to more prominently feature Do Not Disturb functionality.
Now and The Future
We’re also presently featuring Zapier Integration in our beta test program and developing many other features like SMS text messaging and Call Center capability for future inclusion in our phone system.
VirtualPBX COO Lon Baker provided his thoughts about the award win:
“It’s not just the Dash Phone System that deserves this award. It’s all the people on our team who put in the time and energy to make the platform what it has become.
“This includes our engineers who build and maintain the platform, our customer support and sales reps who offer guidance and advice to customers, our marketing team that spreads the word of our development, the partners who work hard to support our efforts, and the management that pulls it all together.
“It’s amazing to see our string of Product of the Year wins stacked next to one another. We’ve done an incredible job, and I’m sure we’ll continue to do great work in the coming years.”
For more information about Internet Telephony and the 2020 Product of the Year Award, check out the TMC blog post that shows the entire group of award winners and their products. And don’t forget to compare our VirtualPBX Phone Plans that took home the award.
Posted on January 21, 2020 by Casey Houser
We’re starting off the new year with a big 20 percent discount on our new VirtualPBX Per Minute Plans. Now through 11:59pm Pacific on Friday, February 28, you can take 20 percent off your purchase of a new plan.
Businesses of all sizes can take advantage of this sale. Your small business can get established with a professional phone system; your larger outfit can upgrade to features like advanced call routing through ACD Queues and external storage for Call Recording. No matter your situation, our Minute 300, 500, and 1000 Plans won’t put a dent in your wallet in 2020.
Use Promo Code “2020vision”
To redeem this promotion and take your 20 percent discount, you can click “Get Started” in the plans table on our 2020 Promotion Page.
You can also get an overview of all VirtualPBX Phone Plans on our Plan Comparision page, which shows a detailed breakdown of features. Then if you choose to get started with one of our Per Minute Plans, remember to use “2020vision” in the Referral Code box in the checkout screen.
Everyone, Take a 20 Percent Discount
Small businesses, startups, and entrepreneurs have the chance here to launch their new businesses and focus on growth. Their use of a VirtualPBX Per Minute Plan will give them features like a dedicated business phone number and access to our free, full-featured Web Phone.
All new VirtualPBX Per Minute Plan customers will get 20 percent discount on their plan order at checkout. We’re excited to have you with us and to offer you a discount for joining our team.
Posted on December 10, 2019 by Casey Houser
VirtualPBX has partnered with Snap Recordings for the 2019 season of giving. We’re excited to offer you a holiday voicemail greetings pack and 20% off your next order with Snap.
You can download the Holiday Message Gift Box at this link. Then look for the Holiday Message Guide and the coupon code (“HOLIDAYVPBX”) to claim your 20% discount. Claim your Gift Box before Jan. 07, 2020 to take advantage of this value-packed promotion!
Holiday Message Gift Box Contents
Here’s what you get for free from Snap Recordings:
- 12 total holiday messages
- 6 female-voiced messages and 6 male-voiced messages
- 4 greetings for each gender expressing “Seasons Greetings,” “Merry Christmas,” and more
- 2 voicemail greetings – holiday-themed
You can use the provided messages in any way you choose. The variation in messages caters to the needs of all businesses, whether or not they wish to refer to Christmas or only to the holidays in general.
Each message has been created by the professional staff at Snap Recordings. The same polish that adorns these messages are a reflection of what you’ll see in future greetings you order from them.
Take 20% Off Your Next Order
Following the holidays, you’ll probably want to change your Automated Attendant and voicemail boxes once more. The holiday voicemail greetings pack will only get you through the end of the year.
This is why VirtualPBX and Snap have offered you 20% off your next order of greetings. Just use the coupon code “HOLIDAYVPBX” during your online checkout.
Or Do It Yourself!
If none of the above options meets your needs, you can always record your own messages. Snap gets you started with that project as well.
You can download the Holiday Message Checklist alongside your free holiday greetings. Snap helps you make your holiday messaging checklist and check it twice.
It asks basic questions like, “Are your holiday hours mentioned up front?” to ensure that your custom greetings are effective at addressing your customers. Then it gives you multiple holiday voicemail greetings and auto attendant greeting examples from which to draw inspiration.
You can fill in each example’s blanks with your own company name and phone number. Or simply use them as a spark for creativity.
Have a Great Holiday
From all of us at VirtualPBX, we hope you have a great holiday.
Don’t work too hard. Enjoy the season and maybe a few extra cookies. Just don’t forget to set your holiday voicemail greetings and auto attendant messages first.
And don’t forget to take advantage of this promotion by Jan. 07, 2020.
Posted on November 21, 2019 by Casey Houser
Your business could save up to $60 per device this holiday season with the Polycom Rebate Program.
If you trade in your old desk phones, you can get rebates for multiple desk phones and conference phones available through the VirtualPBX store.
Polycom phones work with VirtualPBX Phone Plans, but you don’t need to be a VirtualPBX customer to participate. You only need to purchase 5 or more Polycom phones and match each purchased phone with an eligible trade-in. Visit PolyRebate.com to register for your rebate, and visit VirtualPBX to purchase your new models.
The Polycom Rebate Program 2019 isn’t stringent with its conditions. You only need to find out which phones you want to purchase and the hardware that’s available for trade-in.
Two broad categories of phones are represented in the program:
- Polycom SIP Handsets, including base models in the VVX 100, 200, 300, 400, 500, and 600 series, and the Soundstation IP 5000
- Skype for Business Handsets, including VVX models labeled as the Skype for Business versions
Official program details are available at this link. The following sections here cover the basics.
Polycom SIP Handsets
This is the category of the phones listed in the VirtualPBX Store.
To claim the rebate, you only need to purchase and match, as a trade-in, at least 5 eligible phones. Trade-ins can be Polycom phones and competitors’ phones. Polycom states the criteria as follows.
Eligible competitors phones include “any working business grade desktop phone from a vendor other than Polycom.”
Eligible Polycom phones include “all Polycom SoundPoint IP phones, SoundStation Conference phones, Polycom CX500, CX600, CX300, and VVX Series — noting that all Polycom equipment must have been purchased over one year ago to be eligible for rebate.”
Polycom Skype for Business Handsets
Similarly, phones in the Skype for Business category are available for a rebate upon purchase when at least 5 models are purchased and replaced with an appropriate trade-in.
Eligible trade-ins for these models do not include competitors’ devices. Polycom lists the eligible phones as “all Polycom SoundPoint IP phones, SoundStation Conference phones, Polycom CX500, CX600, CX3000, and VVX Series phones” — again noting that “all Polycom equipment must have been purchased over one year ago to be eligible for rebate.”
Polycom Rebate Program 2019
The Polycom Rebate Program only lasts until the end of the year. Use of any rebates need to be complete by Dec. 31, 2019.
This could be a great opportunity for your business to refresh its collection of devices. Models like the Polycom VVX 301 are affordable enough for small or medium-size businesses that want to outfit their office rooms. The Polycom SoundStation IP 5000 can bring together entire teams in a single meeting room – great for distributed businesses and conference calls with stakeholders.
Your reason for a refresh is your own. But the immediacy of the rebate program is definitive. Collect your aging devices by the end of the year to gain discounts on an armful of new phones.