Posted on January 16, 2017 by Dan Quick
Surely you recall the children’s story of Goldilocks, the young girl who had as particular taste as she did the willingness to violate private property laws to satisfy them. All kidding of the nursery rhyme’s condoning of breaking and entering aside, Goldilocks is a fine example of what we as consumers should come to expect these days. We live in a time where more of our physical world can be customized to suit our exact specification. Advances in manufacturing, accelerated deliveries, and a greater sense of individualism than ever before have all conspired to create a very customized world. As true as this is for consumers, it is unsurprisingly becoming so for businesses because (gasp!), businesses are run by people! It’s with that in mind that we want to roll out the all-new Custom Voice Solutions service from VirtualPBX.
Custom Voice Solutions
When Goldilocks kept on trying new porridge until she found the right temperature, she was doing more than depriving a forest-dwelling family of their humble dinner. Not settling for the first option, easiest one, or simply something that just doesn’t quite fit is the only way to ensure you get what you need. And until recently, businesses looking to solve their every telecommunications need had to settle on an awful lot of items. Custom Voice Solutions aren’t a simple product or service, instead, they include every single technology, technique, and strategy we’ve ever employed to get your communications to where they need to be. In addition to the already impressive array of products and services that we have to offer, our Custom Voice Solutions engineers have the freedom to work with you to ensure that no option is left unconsidered.
What Are you Getting with Custom Voice?
The blond bandit was on to something- try before you buy. But when something is being made specifically for your exact needs, there isn’t an existing product for you to give a test drive with, of course. That’s why we’ve jotted down some examples of various challenges our Custom Voice Solutions clients have had.
- Designing complex decision trees for separate departments that work closely together like customer service, finance, and sales.
- Designing an inbound call routing system for a company with one telephone number but different hours of operation (24-hour support but a 9-5 accounting team, for example) for each department to direct traffic accordingly.
- Defining the best call routing for individual contributors who rotate between field work, in the office, or at alternate locations.
Solutions Made With You, Not For You
I assume that Goldilocks would have been able to have a snack and a nap if she had just opened up to the bears with some dialogue, but we’ll never know. The point here is that we’re not in the business of prescribing the right way for anyone to run their company. Quite the contrary, in fact. Over the course of the past 20 years, we’ve been able to learn a great deal about how certain industries benefit from hosted communications differently from others. We bring that structural expertise and into conversations on your institutional knowledge to build a bespoke telecommunications network that fits your company perfectly and will grow with it seamlessly.
With access to the total spectrum of VoIP features and with the full support and backing of our expert engineers, making a call to solve your every telecommunications need has never been easer. Beginning the process is easy, too, simply get in touch with us today, and we’ll start working for you. You won’t even have to eat any porridge, we promise.
Posted on December 22, 2016 by Dan Quick
It’s not unheard of to receive a gift and then turn around and use it as a gift from you to someone else. Regifting, people, it’s a real thing. Okay, we’ve all had to feign excitement for a gift once or twice in our lives, but that’s no excuse to turn right around and give it right back! But let’s forget the brow furrowing ethics questions that underline this present giving practice and think about how to stop it from happening altogether. Of course, you never know what to get for some people and that will persist probably as long as gift-giving is a thing we all do. However, there is a way to prevent this from being an issue for your colleagues by offering them what is effectively some buyer’s remorse insurance.
Stop Regifting at the Source
We understand that not everyone out there will choose one of the VirtualPBX VoIP plans we offer. But while most other VoIP options on the market are adequate replacements there are those, too, that have left customers feeling like their hands are tied after they sign a contract. Often times, problems with VoIP service can be identified rather quickly, and sound quality can be restored to crystal clarity. Unfortunately, there has never been a VoIP service provider that offered the type of diagnostic work to solves this for businesses that were on competitors’ plans… until now!
VoIP Clear Fix Service
The all-new VoIP Clear Fix Service is designed to be exactly what the doctor ordered for any VoIP user who is less than thrilled with their service. By breaking all of the molds, VirtualPBX VoIP Clear Fix Service has designed a way to channel all of a company’s voice traffic through an independent and protected hosted environment so that its quality never suffers. Additionally, by isolating the voice traffic away from the rest of the internet traffic a company has, VoIP Clear Fix protects VoIP traffic at the same time it leaves the rest of the network traffic to flow freely. This means that all of your last-second shopping or college football bowl game research can proceed unhindered while the conference calls and Support Team can keep on humming better than ever before.
Telling a colleague who is experiencing network challenges on their hosted telephone service about VoIP Clear Fix Service is the one present guaranteed to not be regifted. So join us in the fight to end regifting completely and to improve the way every business communicates. And until then, have a safe and happy holiday season!
Posted on December 5, 2016 by Dan Quick
Every technology has a field of experts that specialize in maintaining and repairing all of the types of challenges those users of the technology encounter. This shouldn’t be a foreign concept to anyone who has ever taken their car to a mechanic or even taken a garment to a tailor for alterations. Expertise on a topic and the ability to correct typically hasn’t been dependent on knowledge of one specific brand or style, but rather on a greater understanding of the area in general. That’s what really defines an expert. This is why we found it strange that there existed no such option for companies who rely on VoIP for their communications beyond the Customer Support of their service provider. And that is exactly why we decided to build the industry’s first, totally brand agnostic telephony optimization service. Introducing the brand new VoIP Clear Fix Service from VirtualPBX!
What is VoIP Clear Fix Service?
Remember the lonely Maytag Repairman who never had anything to do because of the reliability of those Maytag appliances he was trained to service? Well, imagine if he had taken his wealth of repair knowledge and offered it to owners of all sorts of appliances. This is a lot like what we’ve been able to do with our brand new VoIP Clear Fix Service. VoIP Clear Fix Service is a series of steps taken for the owner of a hosted communications network to optimize, protect, and maintain impeccable voice traffic without compromising the overall data use of an organization. We accomplish this through several steps that build an alternate channel for all of your voice communications to be routed via our protected hosted environment. By creating an impenetrable tunnel for your voice communications that bypasses all of your company’s typical internet traffic, we create the ideal environment for all of your hosted communications from important conference calling to Johnson checking his Fantasy Football team.
Who Can Use VoIP Clear Fix?
Because we had been building this type of voice protections for our clients for so long, we started to get referrals to members of other hosted telecom service providers who wanted the same benefits. This is where we revolutionized the Maytag Repairman approach to providing this service. Variations in software as a service for voice communications certainly exist, and we are proud to have benefitted from differentiating some of our VoIP platforms to our competitors’ accordingly. However, much of the actual network architecture that needs to be manipulated in order to create an optimized telecommunications system is universal. Therefore, we are able to offer this service to any company that employs a hosted business phone system, regardless of their provider.
How To Get Started
This is perhaps the easiest part of it all. We have a nationwide network of remote teams who are on call to deploy VoIP Clear Fix Service solutions anywhere in the lower 48 United States. Additionally, our in-house Support Experts are also here 365 days a year from 7:00 AM-7:00 PM Pacific Time to field your questions and get you started. To find out what type of optimizations we can provide for your business with a VoIP Clear Fix Service, simply follow this link to get the process started. You are just a few minutes and clicks away from never having to worry about your telephone network failing again, thanks to the all-new VoIP Clear Fix Service from VirtualPBX!
Posted on June 23, 2016 by Dan Quick
There’s no such thing as a free lunch, right? Well for the most part, that’s a true statement, but there are some cases where lunch comes pretty easily. Freelancers and digital nomads who use our virtual phone systems have learned how to stretch a dollar with our service, and we’ve got a few more tricks for them, too. For many people who rely on the gig economy to make ends meet, affiliate programs like ours are a real shot in the arm. In fact, ours is one of the most lucrative payouts in all of the hosted telephony industry, and we’ve just made it even better.
Dash On Affiliates
By now you may already know about the award-winning hosted telephone system, Dash, but what you may not realize is how Dash can help you make money, not just save money. Through the VirtualPBX Affiliate Program you can almost earn that free lunch simply by promoting your own website. Wait, that can’t be right, can it?
It’s true, not only does each referral from you to a VirtualPBX plan come with great commissions, the rate of businesses switching to a hosted communications plan is actually on the rise, too. In fact, in a recent study by the Edgewater Network, it was found that over 70% of businesses plan to switch to VoIP over the next two years. For entrepreneurs savvy enough to have enlisted partners like VirtualPBX into their referral network, this massive shift into VoIP represents a veritable bonanza of business. This combined with the fact that both the new Dash and VirtualPBX’s Office Plans are each eligible for referral bonuses, and that free lunch might just be come a reality, after all.
More Than Just Support
We at VirtualPBX want you to succeed as a small business, just like all of our customers. As a referral partner, we make that happen with more than just the most comprehensive marketing materials available in the referral marketplace. We’re also available for referral coaching, problem solving, and regularly update you with our informative Referral Partner Newsletter.
Even if your favorite restaurant won’t actually begin offering a free lunch any time soon, you can rest assured that becoming a VirtualPBX Referral Partner will be the best way to at least pay for an extra dessert. So what are you waiting for? Sign up today!
Posted on June 14, 2016 by Dan Quick
Jay Beck, Tech Support and Sports Almanac
We’ve been around for a long time and have collected some of the best minds from across several industries, and we think it’s high time they got their day in the spotlight. In this series of blogs we’ll be unearthing some of the technology and talent that power our hosted communications platform.
A narrow defeat for the San Jose Sharks in the Stanley Cup Finals, a rebuilding season for the San Francisco 49ers, and another record-setting year for the Golden State Warriors basketball team are all just a fraction of the sports knowledge that our very own Jay Beck from Customer Support brings to the table. Oh yeah, he also has years of experience solving highly technical and challenging customer problems in Silicon Valley, but we’re a whole lot more than just a bunch of telecom people, and Jay helps prove that more than anyone.
But what does Warriors Basketball really have to do with a hosted telecom company? An awful lot, really. The NBA has transcended national boundaries and run laps around its professional sports league peers specifically because of its adoption of and use of emerging technologies like social media. Now with international super stars like Steph Curry and LeBron James pitting it out for the NBA Championship, Warriors basketball, much like VirtualPBX, finds itself at the center of the biggest events in its field.
So Jay, when and how did you get your start as a Tech Support Agent?
I’ve been working with hardware and database systems in Silicon Valley for most of my life. At times I’ve focused on the world of laptop technology on both the sales and support sides and I’ve also done a lot of contract work for database management and integrity.
What prompted your transition into telecom?
Doing all of what I had in the past exposed me to all sorts of different areas and one that always keep me busy was with network connectivity. If you think about it, even though all of the hardware and software that we have today has been changing so rapidly for years, probably no other area has been so dramatically transformed as how we connect to and interact with the internet. Coincidentally, that’s probably the root source of a lot of the problems I get to help our customers solve on a daily basis, too.
Plus, I understand that your part of the unofficial VirtualPBX Incubator, yeah?
Ha! Yeah I guess so! I live with a few of the other guys from the company, all of whom either work in Dev Ops or Tech Support so it’s pretty handy for when we encounter a new or unique challenge, we have a strong brain-trust of experience in technology of all kinds to lean on. Plus we all have some gnarly competitive gaming sessions from time to time, so that doesn’t hurt, either!
Awesome. Backing up a second to what you said about networking, though, what about it comes into play in Tech Support so frequently?
VoIP has the potential to help businesses boost their communications, flexibility, and employee and customer satisfaction- and that’s great. Where I get to help is that VirtualPBX is unique in that we help educate people about how their VoIP relies on and is affected by their networks. Often times, when a customer encounters a problem they aren’t prepared to diagnose if it is with their telephone system or their network. And for the record, I’m proud to say it’s more often that it’s a network issue.
Great, it sounds like you have a strong sense of how to navigate through those problems. Is that something you’re interested in specifically?
You bet. I know that we’re only getting more and more connected each day so it’s totally reasonable to want to focus on learning as much about networking as possible. Plus, it’s part of my favorite thing to do here when a customer can call up being so frustrated about not knowing what’s wrong and I can help them isolate the issue and correct it. It feels good when people get off the phone in a much better mood than when they called.
I bet. Okay that’s about it but one more question, what’s your prediction for the rest of the NBA Finals?
Warriors basketball is all about “Strength in Numbers,” right? So that said, I think there’s going to be a repeat of the number of games from last year and I predict we win it all in game 6 on the road again. Of course, that said, I wouldn’t mind winning on home court should it go to game 7, either.
Jay and all of the other Tech Support experts from VirtualPBX are available for customers to call to help solve all their problems, day or night. Or, for those of you who would rather just debate who was the best Bay Area athlete of all time, Jay is all ears. For the record, I think he and I are both in the Jerry Rice camp, fyi.