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VirtualPBX Receives the 2018 WebRTC Product of the Year Award

WebRTC Product of the Year AwardVirtualPBX Web Phone Honored for Exceptional Innovation

San Jose, California, July 12, 2018 — VirtualPBX announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named the VirtualPBX Web Phone as a 2018 WebRTC Product of the Year Award winner.

“It gives me great pleasure to honor VirtualPBX as a 2018 recipient of the WebRTC Product of the Year Award for their innovative solution, the VirtualPBX Web Phone,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by VirtualPBX in their groundbreaking work on the VirtualPBX Web Phone.”

The VirtualPBX Web Phone is the simplest way to make a phone call as it requires no additional hardware or software to begin and because it is browser-based, users never need to manage any updates. Introduced just three months ago in April 2018 and available for all VirtualPBX Dash Business Phone System users for free as part of their plan, the VirtualPBX Web Phone has been adopted quickly by existing customers. It has also gained significant traction in the VoIP market, where it’s ingenuity and low-barrier access outpaces the competition.

Says Luis Daniel Garcia-Ruiz, VP of Devops at VirtualPBX of the 2018 WebRTC Product of the Year Award, “What is especially exciting about receiving this award so soon after its induction is that we’re just getting started. My team has already begun work on version two of the VirtualPBX Web Phone, which will add new functionality and features to the already impressive interface.”

Features already present in the VirtualPBX Web Phone include Call History, Company Directory, Call Transfers, Call Holding, and Quick Key Shortcuts. Minutes used are pulled from shared plan minutes and the VirtualPBX Web Phone can be used as a device in any call routing scenarios already present on a customer’s account. The only thing needed to get started is a VirtualPBX Dash Business Phone Plan.


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact:
Stephanie Thompson
Manager
203-852-6800 Ext. 139
sthompson@tmcnet.com

Introducing the VirtualPBX Web Phone

With this new WebRTC (Web Real Time Communications) product from VirtualPBX, VoIP customers will never have to pay a penny for a VoIP device ever again.

Introducing the VirtualPBX Web PhoneSan Jose, California, April 10, 2018 — Today VirtualPBX launched the totally new and proprietary Web Phone which is a browser-based, cloud communications tool that can replace VoIP devices for good. The VirtualPBX Web Phone is built off of the open source WebRTC (Web Real Time Communications) code available in most modern browsers and is available with zero software to install or devices to purchase on Google Chrome and Firefox web browsers. Because the Web Phone is totally native to the web browser a user chooses to use, it also allows customers of the award-winning VirtualPBX Dash Business Phone Service Plans to be literally placing and receiving telephone calls within minutes of signing up for a plan.

“The VirtualPBX Web Phone is the definitive answer for businesses looking to completely cut the cord,” explained Lon Baker, VirtualPBX’s COO, “And because this is still a fully-functioning VoIP device delivered for free over the web, adding the flexibility of the platform came at zero expense to the features and performance of the phone.”

This new option for VoIP users to replace any existing physical phones or softphone software frees them from the burdens of both updating and maintaining firmware in devices and potentially paying licensing fees from various software options. Because the Web Phone draws from the pooled minutes from an account, its impact on traffic over an account is identical to other VoIP devices, as well. Additionally, because the VirtualPBX Web Phone operates over popular web browsers that are also free to all users like Firefox and Google Chrome, it’s an option on virtually any connected device on the planet. Mobile browsers, laptops, and desktops, and any other place a web browser can be opened is an option to send and receive calls on the VirtualPBX Web Phone. And in staying true to the tradition of offering enterprise-grade features with all of the products and services they provide, VirtualPBX hasn’t stripped the Web Phone of any of the core functions that make VoIP so versatile.

“We’ll always have a need to offer customers the best VoIP telephone hardware and Softphone options available,” added Baker, ”But the speed and freedom of the new Web Phone is exactly what more businesses are looking for, and now they can stop looking!”

The VirtualPBX Web Phone is available right now for free and can be used with any VirtualPBX Dash Service Plan and can be added to any account’s list of devices within minutes. For more information on the VirtualPBX Web Phone, its features, and how to manage them as part of a Dash Plan, visit VirtualPBX Customer Support.


About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com

VirtualPBX Dash Service Plans win the 2018 Internet Telephony Product of the Year Award for Second Year in a Row

Back-to-Back awards go to the Dash Service Plan from VirtualPBX with the announcement of the 2018 Internet Telephony Product of the Year Award

2018 Internet Telephony Product of the YearSan Jose, California, March 13, 2018 — Technology Marketing Corporation (TMC) announced the winner of the Internet Telephony 2018 Product of the Year Award and, for the second year in a row, the recognition went to VirtualPBX Dash Service Plans. Dash established itself early in its availability as a new leader in the hosted business communications industry thanks to its revolutionary design and user interface. This remarkable advancement in usability allowed for an increased number of users to adopt the platform at an accelerated rate over previously available VoIP interfaces. This year, however, Dash was once again the top selection for the prize because of the huge advances the platform enjoyed in compatibility and business systems integration.

“VirtualPBX Dash phone plans turned a lot of heads when they first became available,” said Rich Tehrani, TMC’s Chief Executive, ”But by proving that there was so much more to the platform than merely its clean design, VirtualPBX earned this award without even much of a margin.”

One of the more wildly reported advances for Dash included the introduction of Salesforce CRM Integration with the VirtualPBX Desktop Softphone. This marriage of two of the most important business communication tools has been even more popular than anticipated, and it marked just the first in a series of similar integrations. By incorporating Webhooks from Zapier to the Dash interface, businesses also have the ability to weave their business phone service into any one of over 600 of the most popular business applications available. Additionally, these tools enable companies with their own internal systems to incorporate them into their Dash telephone service as well.

“Modernizing telephone service has been the driving force behind all of our products ever since we were founded over 20 years ago,” explained Lon Baker, VirtualPBX’s COO, “And developments democratizing VoIP with a logical interface and incorporating it into other business systems are natural progressions of that goal.”

Dash has been adding functions, features, and integrations to its line-up at a blistering rate since its introduction, and there appears to be no end in site. In fact, announced after the TMC Internet Telephony Product of the Year Award began its deliberation for contestants, there was another, ground-breaking announcement for VirtualPBX. Specifically, the company announced the beginning of a beta testing period for the all-new Mobile for Business feature on Dash phone service agreements. This makes the newly-minted 2018 Product of the Year award winner also now the only VoIP plan that has a 4G LTE nationwide cellular network included in its feature set for businesses, as well.


About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com

VirtualPBX Opens Beta Testing Period for VoIP Mobile Business Phone on Dash in Bid for Uncompromised Communications Security

VirtualPBX is opening a window for users to participate in a limited beta testing program on their VoIP mobile telephone service that is native to Dash Plans and that promises to, among other benefits, fortify business data security.

San Jose, California, February 27, 2018 — In a break from the tradition in Silicon Valley to hold cards close to the chest, VirtualPBX is announcing a public beta testing for what is likely to be the next big thing from the hosted telecom provider. Today the technology and telecommunications services provider announced the sign-up period for their new VoIP mobile business phone feature for the award-winning Dash cloud communications platform has officially begun.

“We have been working on developing one aspect or another for this mobile VoIP platform for quite some time,” explained Lon Baker, VirtualPBX’s COO, “but it was essential to make sure it operated with all of the best aspects a user would expect from both their personal mobile phones and their Dash professional VoIP business phones.”

While the company has been forthcoming with the bulk of the technical information powering their new mobile feature, what exactly the best aspects of mobile and VoIP includes is a wide and sweeping category. For starters, customers will be able to use several popular mobile phones from Apple, Google, and Samsung. Additionally, the mobile data network will operate off of the popular 4G LTE network and a VirtualPBX subscriber identification module (SIM) card. The resulting outcome of this pairing means that beta users will be able to bring any phone from the approved manufacturer list so long as it was made in about the past two years. Additionally, VirtualPBX plans to have multiple, possibly exclusive, hardware options available for their mobile network to accompany their existing list of VoIP and network hardware recommendations. The company asserts that the ease of adoption that the new mobile platform represents is intended to mirror the Universal Device Compatibility of their existing Dash VoIP Plans, but that it has other key advantages, as well.

“As we’ve been able to help companies expand their operations outside of the confines of the traditional office, we’ve found that there exist other ways they want to be able to control their overall unified communications footprint,” added Baker.

Operationally, the advantages of choosing a mobile strategy that operates over a company’s existing VoIP system far outweigh the already compelling benefits of a mobile-first communications strategy that requires personal mobile phones alone. Advanced call forwarding and outbound caller ID masking empower Dash users to emulate a business line without broadcasting their personal telephone number. Mobile phones on this beta program will address that concern and add entirely new elements of security to a business’ communications network.

“Appropriately, companies are addressing their data security needs and assessing risks more thoroughly than ever before,” continued Baker, “By using the same military-grade encryption for our mobile phones that we employ to secure our existing VoIP plans, we’re eliminating an employee’s personal network from the equation. This represents the closure one of the most commonly neglected loopholes in a company’s security protocol.”

Network, data, and overall digital security are more important today than ever before, and the mobile phones beta program is likely to prove invaluable to users who hold corporate defense in the highest regard. While this will likely be reason enough for many businesses to flock to apply for the beta testing program, it also represents just one aspect of what the company promises will be a host of advantages. Especially considering that this mobile feature will open the door to VoIP-enabled texting and it also introduces VirtualPBX as a data broker as well, because the company will be the sole provider of data options over Dash Mobile. Another notable advantage of this platform is the total control and simplicity that comes with having all phones, mobile and desktop alike, under the same account with the same bill. Considering VirtualPBX’s lengthy history of consistently producing products and services that have taken the hosted telecom industry by storm, it seems they are well down the path of delivering another noteworthy result.

For more information on VirtualPBX and to apply to participate in the public beta testing period for their new mobile platform, please visit the VirtualPBX Mobile Beta Sign Up Page. Or, for more on what the company is developing, visit the VirtualPBX Product Roadmap.


About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com

VirtualPBX Announces New Call Queues for Dash Business VoIP

With over 15 years of providing TrueACD Queues to users of the VirtualPBX Office Platform, new streamlined ACD Queues are now available for the sleek and award-winning Dash VoIP business phone system.

VirtualPBX Announces New Call Queues for Dash Business VoIPSan Jose, California, November 29, 2017 — VirtualPBX today announced the launching of entirely new ACD Queues as part of the ever-growing line up of features for the powerful Dash business VoIP phone system. This comes as a welcome addition to businesses of a certain size or that have call center operations that prove to be too cumbersome for the otherwise effective Ring Groups Feature on the award-winning VoIP platform. New call queues and their functionality open Dash to a wider group of businesses than ever before as they still operate on the same Dash platform that has been saving thousands of companies upwards of 40-80% on their phone bills.

“Offering ACD Queues on Dash is huge because it was one of the very few features that Dash didn’t have,” said Lon Baker, VirtualPBX’s COO, “We’ve never lost focus on preserving cost competitiveness in our industry and now departmental queues create a feature parity for Dash unlike any feature before it.”

ACD Queues on Dash are totally new, but work much like they do on previous VirtualPBX platforms with the exception of a few key improvements. First, the interface for the queue management itself is totally unrecognizable from its predecessors in that it dovetails perfectly with the sleek and intuitive Dash interface. This also means that the call queue management can be performed from anywhere with a data or internet connection, thus freeing the team from the physical location constraints of most traditional queues. Additionally, the new interface allows for a queue monitoring view that is a simple interface with all of the critical information immediately available to admins.

“We’re able to do so much more with ACD Queues today than we ever have been,” added Baker, “Simply bringing this technology to the Dash interface has opened the doors for entire worlds of intuitive functionality that was previously not possible.”

ACD Queues are available immediately on all Dash Basic, Pro, and Unlimited plans and pricing for this premium feature can be found in the ACD Queues on Dash Plans description.


About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com

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