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VirtualPBX Blogs

The VirtualPBX Blog showcases topics that matter most to your business. Whether we discuss a trending Top 5 or dig deep into telephony, these features offer something for every business.


VirtualPBX Announces New 2021 Business Phone Plans

VirtualPBX announced today the updates to its 2021 Business Phone Plans. The phone system developer’s lineup, for businesses of all sizes, now includes a new unlimited users plan called Spark and adds more high-level features to its set of unlimited minutes plans.

“We’re better set than ever to address the needs of companies large and small,” said VirtualPBX COO Lon Baker.

“Spark looks at the needs of small businesses with low call volumes and combines that with important team features like Audio and Video Conferencing.

“Our Unlimited Minutes Plans, across that entire set, reach from entrepreneurs to enterprises that need more calling minutes and more advanced features as they grow their subscriber bases and number of team members.

“Whether they’re working at an office, staying fully remote, or trying a hybrid work approach, we have something for the business that wants to stay connected and have room to grow.”

Unlimited Users on Spark

VirtualPBX’s offering of an unlimited users plan is now displayed entirely within the new Spark Plan. It includes the powerful team features of Audio Conferencing and Video Conferencing that can be used on a range of devices, including the VirtualPBX Softphone for mobile and desktop.

Spark gives businesses 1000 calling minutes to start that can be used with three included phone numbers – applied to any combination of local and toll-free numbers. This allows businesses to reach out to customers and stakeholders, and receive calls to their offices.

In addition, Spark allows for unlimited calling between system users, so teams can use conferencing to its fullest throughout their workdays.

Spark reaches a niche of customer that only makes occasional calls but still needs the power of a fully-developed phone system. It provides an Auto Attendant for a business’s main number, Ring Groups for organization of departments, and integration with Zapier for automation of phone system tasks and notifications.

Small business, entrepreneurs, online shops supported by a live chat platform, and modest non-profits make a good fit for the new plan.

Unlimited Minutes Plans for Growth

Each of the VirtualPBX Unlimited Minutes Plans remain the same in their titles but have been updated with new features and layouts. They all allow for unlimited inbound and outbound voice calling, video conferences, and SMS texting.

VirtualPBX offers the Flex, Essentials, Advanced, and Enterprise Plans for businesses with higher call volumes and which are looking for room to grow their customer bases and their employee counts.

Flex now starts with three phone numbers (a combination of local and toll-free) and now includes the features of Digital Faxing and ACD Queues. These upgrades give customers more control over how they manage documents and handle inbound calls to their sales and support agents.

Essentials has been upgraded with Call Recording that starts with 125 GB of storage. Amazon AWS External Storage is now available to store recordings, and the VirtualPBX API has been made available for businesses that wish to build custom applications that link to their phone systems.

Advanced and Enterprise remain the top tiers of service that are applicable to larger business and international enterprises. They each provide Advanced Call Reporting, and Enterprise comes with Priority Support for a direct line to a dedicated VirtualPBX account expert.

Pricing Tiers

For all Unlimited Minutes Plans, pricing tiers have also been adjusted to better fit the needs of customers. VirtualPBX’s recent look at its existing customer base has revealed more about the preferences of businesses at all levels.

VirtualPBX, therefore, has changed its pricing tiers to include 1-10 Users, 11-50 Users, 51-100 Users, and 100+ Users categories to match the ways in which businesses grow and seek higher tiers of service.

All VirtualPBX accounts receive 24/7 Support and accounts with 10 or more devices or users receive full 30-Day Rollout Support from a dedicated onboarding team to ensure that multiple sites and potentially hundreds of user devices are configured from the first day of operation.

VirtualPBX is excited to offer its new 2021 business phone plans to all future customers. Its sales team is ready to speak to prospective customers, encourage them to get started with a new plan, and prepare a customized Free Demo for businesses that have unique situations and want a detailed look at the VirtualPBX platform.

VirtualPBX Announces Addition of Send SMS Action in Zapier

VirtualPBX, developer of business phone plans that offer voice, video, and texting, announced today that its Zapier Integration now supports the Send SMS action so businesses can deliver text messages through Zapier to their customers and colleagues.

How Zapier Automation Works

Zapier helps businesses transfer digital information from one online application to another by using workflows called zaps. Zaps work by waiting for a trigger event and reacting to the event with one or multiple actions. VirtualPBX customers can use the VirtualPBX Zapier Integration as a trigger for events such as Call Received and New Voicemail, and as a result of this latest announcement, customers can also use the integration as an action with Send SMS.

Sending an SMS message from a VirtualPBX account takes place in a zap by linking the Business SMS feature of a customer’s Business Phone Plan to the automation capabilities of Zapier. All customers able to use the Business SMS feature can send an unlimited number of text messages to their contacts; their zaps allow them to send messages in a programmatic way.

Zapier Workflow With VirtualPBX App and Send SMS Action

Usage of the VirtualPBX Zapier Integration

Inbound call data can be automatically logged in a spreadsheet, appended to a chat channel, or synced with a CRM by using the appropriate zap. For example, information about a recently-recorded voicemail can be transferred to a Slack channel created specifically to notify a sales team. Using the VirtualPBX Integration in this way – as a trigger for a zap – helps businesses stay abreast of activity that needs immediate attention.

Using the VirtualPBX Integration as an action can help a business become aware of changes that take place throughout a workday. As an example, when a customer account is created in its Salesforce CRM, a business could have that event trigger a zap that sends a text to the members of the account. Congratulations may be in order, or the text could act as a method of keeping remote teams abreast of team members’ activities.

VirtualPBX Send SMS Action in Zapier

Linked to the VirtualPBX API

Behind the scenes, the VirtualPBX API drives the connections between its Zapier app and the information in a customer’s account. VirtualPBX’s Dash platform that runs its phone plans is extensible through the API. Therefore customers can expect further additions to come to the Zapier app as new features are released in phone plans.

Interested businesses can speak to the VirtualPBX team to learn more about the Business SMS feature and the automation capabilities of Zapier. Support lines are open 24/7, and a Free Demo can be scheduled with a member of the VirtualPBX sales team to gain a personalized look at the phone system in action.

VirtualPBX Features 1st Classic Transportation in Case Study Video

1st Classic Transportation Tells How It Weathered the Pandemic While Lowering Its Expenses

Business phone system developer VirtualPBX recently completed a video feature of one of its newest customers, 1st Classic Transportation, where owner Chris Fagbolu talks about his limousine service and how his staff have made it through the COVID-19 pandemic with the help of a new virtual phone plan.

In the middle of 2020 where lockdown measures were active in California, Fagbolu began looking for a new phone service for his company. He and his drivers needed to save money, gain the ability to work remotely, and find the ability to expand through new features like text messaging. Ultimately he chose the VirtualPBX Advanced Plan, and he has been thrilled with the service since Day 1.

“The Most Important Reason Why We Chose VirtualPBX…”

Fagbolu has talked many times about the potential that our Business SMS feature offers his staff.

“The most important reason why we chose VirtualPBX,” Fagbolu said in his interview for our video, “I always keep going back to their texting.”

“Customers that arrive at the airport can text us immediately,” he continued, and noted that this feature works primarily for them through the VirtualPBX Mobile Softphone. The VirtualPBX Softphone helps many customers, including 1st Classic Transportation, complete business calls and text on their personal smartphones, all while keeping their personal and business communications separate.

For 1st Classic Transportation, it has also helped Fagbolu and his staff work from multiple locations. They have made it through the toughest times of the COVID-19 pandemic by adjusting their workplace habits and using their new phone features as an advantage.

VirtualPBX Softphone Video and Texting Example

“The Pandemic Has Hit Us Really Hard”

Of course, the transportation industry was one of the hardest hit by COVID-related restrictions because people have been afraid to travel and, at times, have been restricted in their ability to resume normal travel practices.

It has been encumbent upon all members of 1st Classic Transportation to find a way through public discomfort and mandated travel restrictions. In part, this has meant cutting expenses.

“Being in the transportation industry, the pandemic has hit us really hard,” Fagbolu continued in his video testimonial. “With VirtualPBX, it enables us, when you stay at home, to answer calls. And it has cut down our expenses.”

In the meantime of adapting to new norms, the staff of 1st Classic Transportation also intend to use their new-found savings and phone system features to improve business operations when society returns to a more normal state of function.

“What we’re doing with the lockdown in place,” Fagbolu said, “we realize we can do that when we come back after COVID.”

This recognition shows that Fagbolu is ready to stay with VirtualPBX through the coming months and years as his transportation agency conquers new challenges.

1st Classic Transportation Website Screenshot

“They Are Always There to Answer Us”

VirtualPBX is ready to help 1st Classic Transportation in any way it needs.

At present, this means assisting Fagbolu with any technical matters related to day-to-day business functions. VirtualPBX 24-hour customer support is also a way that VirtualPBX sets its business model apart from competitors.

Fagbolu can also be heard in the video speaking about this issue:

“They are always there to answer us. [It’s a service] which other phone company providers do not have.”

1st Classic Transportation will have the opportunity to grow with VirtualPBX as new features and plan functions are rolled out. The VirtualPBX Product Roadmap shows all developments in progress, and beta tests as part of those developments are available to customers that wish to participate.

VirtualPBX is excited to continue working with 1st Classic Transportation and having the opportunity to feature it in video. Its thanks go out to Chris Fagbolu and all the staff at 1st Classic Transportation who made the video shoot possible.

VirtualPBX Honored With 2021 TMC Teleworking Solutions Excellence Award

2021 TMC Teleworking Solutions Excellence Award LogoVirtualPBX, a leader in business communications, announced today that it has been awarded the 2021 TMC Teleworking Solutions Excellence Award. The VirtualPBX Business Phone Plans have been selected for the honor because of their impact on remote work and innovation in the telecommunications market.

TMC CEO Rich Tehrani commented on the 2021 award and its identification of products and services that have taken the extra step to address remote work as an important subset of all business operations.

“Congratulations to the 2021 TMCnet Teleworking Solutions Excellence Award winners,” Tehrani said. “The recipients of this award are recognized providers and developers of software, applications, devices, and other solutions that empower remote team members to flourish.”

VirtualPBX has stepped forward with a number of new VoIP features in the past year. As a response to the global COVID-19 pandemic, it focused on the release of Business SMS to give remote workers greater access to quick messages in a manner most people are comfortable using in their personal lives. Texting through SMS is easy to use and available on a number of devices usable in VirtualPBX Plans.

In addition, release of the Video Conferencing feature has provided businesses with an alternative to other video products already on the market. VirtualPBX conferences can host as many as 200 people in a single conference. Its delivery of high-definition audio and video makes sure messages are sent and received clearly between team members.

There is no doubt that everyone has seen an effect of the global pandemic in their personal and professional lives. The way businesses have responded to the crisis shows the changing landscape of work and the changing needs of customers. VirtualPBX COO, Lon Baker, explains how VirtualPBX has addressed both those wide-reaching aspects of work in his reaction to this award win.

“As a company, what we take away from this award is a sense of accomplishment as it relates to the way businesses have evolved over the past year,” Baker said.

“The pandemic has affected us all. For our business customers, we know many of them were urged into remote work situations, so we responded with new features like Business SMS and Video Conferencing ahead of schedule. We wanted to make it possible for our existing customers to make the transition to remote work and for future customers to find our VoIP plans accessible for that reason.”

“It’s great to see, from the 2021 Teleworking Solutions Excellence Award, that we have responded well and can continue to offer these features as more companies adopt work-from-home policies.”

VirtualPBX looks forward to continuing on this path with its phone plans. It will develop new features for businesses of all sizes, helping them use voice, video, and texting to address challenges in the years ahead. The 2021 TMC Teleworking Solutions Excellence Award win shows these phone plans and features are on the right path to continue to make an impact as the world moves beyond the pandemic and into a new face of work and business communication.

About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:

Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. Leading vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.

VirtualPBX Announces Extension of Local Calling to Canada and Mexico

VirtualPBX, a leader in business communications, has announced that its range of local calling for customers will now include Canada, Mexico, and Alaska and Hawaii. This expansion of service allows businesses to complete calls to and from all 50 states in the U.S., all provinces and territories in Canada, and all states in Mexico without additional per-minute fees.

This opportunity for businesses is unique among many phone plans on the market. For VirtualPBX, this announcement has a direct effect on all its Unlimited Minutes Plans by giving clients the opportunity to call as much as they need to any of the aforementioned international locations. VirtualPBX Unlimited Users Plans, which offer local calling for blocks of minutes, now let all users in those plans work across international boundaries.

VirtualPBX Unlimited Minutes Plans Include Local Calling to Mexico and Canada

VirtualPBX COO Lon Baker spoke about the immediate impact this can have for customers:

“This expansion of service lets our existing customers have more freedom in the way that they do business. Our international rates are low, but until now, companies would have had to consider additional per-minute costs when dialing Canada, Mexico, or even outside the contiguous U.S. That’s no longer a hurdle for businesses to offer excellent sales and customer support to their own clientele.

“Moreover, we have stepped one level above many competitors by extending our reach in this way. Our VoIP plans come packed with features, and now we can say that our ‘local’ minutes are truly ‘international’ minutes because they let businesses have their headquarters in one country but call often to another, or let them broaden their customer base by advertising to groups of individuals who may live outside their current market.”

Persistent Systems Case Study Video

Baker’s quote outlines the primary benefits that current and future customers will see with this change. Although the concept of local calling is often understood to comprise the primary areas in which a business will operate, this isn’t always the case for businesses that conduct international business regularly.

VirtualPBX has made this change to break down barriers between the North American countries as much as possible. As a communications provider, it is often the link between multiple headquarters of international businesses, such as with Persistent Systems, and also the direct link between businesses and their customers, as is the case with 1st Classic Limos.

These customers and others can benefit from an increased range of their local calling status. Local phone numbers can be used in a greater number of situations, so marketing efforts can become more personalized. Moreover, use of phone numbers within any VirtualPBX Business Phone Plan can become more flexible, such as using new local numbers for Direct Inward Dialing to create direct lines to users in an office or in remote work situations.

The expansion of local calling impacts all areas of a business’s phone plan. Experienced VirtualPBX sales team members are available by online chat, phone, or email for further questions and to begin new plan signups.

About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com