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VirtualPBX Blogs

The VirtualPBX Blog showcases topics that matter most to your business. Whether we discuss a trending Top 5 or dig deep into telephony, these features offer something for every business.

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VirtualPBX Announces Extension of Local Calling to Canada and Mexico

VirtualPBX, a leader in business communications, has announced that its range of local calling for customers will now include Canada, Mexico, and Alaska and Hawaii. This expansion of service allows businesses to complete calls to and from all 50 states in the U.S., all provinces and territories in Canada, and all states in Mexico without additional per-minute fees.

This opportunity for businesses is unique among many phone plans on the market. For VirtualPBX, this announcement has a direct effect on all its Unlimited Minutes Plans by giving clients the opportunity to call as much as they need to any of the aforementioned international locations. VirtualPBX Unlimited Users Plans, which offer local calling for blocks of minutes, now let all users in those plans work across international boundaries.

VirtualPBX Unlimited Minutes Plans Include Local Calling to Mexico and Canada

VirtualPBX COO Lon Baker spoke about the immediate impact this can have for customers:

“This expansion of service lets our existing customers have more freedom in the way that they do business. Our international rates are low, but until now, companies would have had to consider additional per-minute costs when dialing Canada, Mexico, or even outside the contiguous U.S. That’s no longer a hurdle for businesses to offer excellent sales and customer support to their own clientele.

“Moreover, we have stepped one level above many competitors by extending our reach in this way. Our VoIP plans come packed with features, and now we can say that our ‘local’ minutes are truly ‘international’ minutes because they let businesses have their headquarters in one country but call often to another, or let them broaden their customer base by advertising to groups of individuals who may live outside their current market.”

Persistent Systems Case Study Video

Baker’s quote outlines the primary benefits that current and future customers will see with this change. Although the concept of local calling is often understood to comprise the primary areas in which a business will operate, this isn’t always the case for businesses that conduct international business regularly.

VirtualPBX has made this change to break down barriers between the North American countries as much as possible. As a communications provider, it is often the link between multiple headquarters of international businesses, such as with Persistent Systems, and also the direct link between businesses and their customers, as is the case with 1st Classic Limos.

These customers and others can benefit from an increased range of their local calling status. Local phone numbers can be used in a greater number of situations, so marketing efforts can become more personalized. Moreover, use of phone numbers within any VirtualPBX Business Phone Plan can become more flexible, such as using new local numbers for Direct Inward Dialing to create direct lines to users in an office or in remote work situations.

The expansion of local calling impacts all areas of a business’s phone plan. Experienced VirtualPBX sales team members are available by online chat, phone, or email for further questions and to begin new plan signups.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

VirtualPBX Announces Referral Partner Program Updates

Communications market leader VirtualPBX has announced an update to its Referral Partner Program that makes it easier for partners to represent and promote VirtualPBX Business Phone Plans.

The new Partner Portal offered to all partners provides access to materials like datasheets and whitepapers, training videos and guides, banners for use on third-party websites, and testimonial graphics. These assets, and others, give partners quick access to the tools they need to learn about the VirtualPBX brand and accurately show its products on their own webpages.

Partners are assigned a dedicated account representative when entering the program. This information is also easily accessible in the Partner Portal and is an element of the program that Kevin Peyton, VirtualPBX’s vice president of sales, commented as being a standout strength of the program as a whole.

“We want our partners to have the best tools available for learning about our company and representing us well. They will start on the right foot with texts and videos – in addition to their dedicated account representative – that give them all the information they need to succeed.

“From their first days forward, they can showcase our products and services in a way that’s professional and accurate, which reflects well on everyone involved. Partners will have the flexibility to display VirtualPBX tools as they wish, and we can be confident those displays will look great in their hands.”

Custom Partner Portal

The Partner Portal shows all assets available to partners in distinct categories. Then those categories are split into descriptions, notes, and attachments that may add more information to the materials. A Custom Voice Solutions whitepaper, for example, may be shown with an attached document and a brief description of the program itself. The material in question, the whitepaper, is enough to give potential customers a look at what VirtualPBX offers in building custom phone plan setups.

Partners may also want to display our external review sites like Capterra and Sourceforge alongside more concrete materials like whitepapers. Review sites are also shown with a description and attached screenshot, and of course offer links to those sites so they can be further explored by partners and shown as updated representations of VirtualPBX performance as a company.

The Partner Portal also contains a section for lead tracking where partners can easily enter a client’s name, phone, and email and see them represented within a graphical display. A card is created for each client in columns for Under Review, Order Processing, Deal Won, and Deal Lost statuses. Partners can manipulate each card and adjust each client’s status depending on their progress.

VirtualPBX Referral Partner Program Update - Partner Assets

Payouts for Referrals

VirtualPBX Referral Partner Program updates also include payouts that are competitive in the communications industry and occur when clients have remained a customer with VirtualPBX for at least three months.

Partners receive 100 percent of service fees for a company’s signup. Therefore, a company’s signup of 50 users on an annual VirtualPBX Advanced Plan would earn a partner $999. There is no limit for how many signups a partner can refer.

Dedicated Account Representative

Dedicated account representatives remain assigned to all partners throughout their tenure as part of the VirtualPBX team. Partners can reach their account reps at any time through email and phone for training, questions about their accounts and new product releases, and inquiries about any other information they need to help prospective customers learn about VirtualPBX products.

Getting started is easy and can be done by filling out a brief form. A VirtualPBX sales representative will reach out following a form submission to ask any follow-up questions and get partners registered for immediate access to company materials.

Full registration can be completed in less than a day. The VirtualPBX sales team is excited to begin working with new partners and help them establish a working relationship.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

VirtualPBX Wins 2021 Internet Telephony Product of the Year

2021 Internet Telephony Product of the Year LogoIn what marks its eighth consecutive win of the yearly honor, VirtualPBX has announced its receipt of the 2021 Internet Telephony Product of the Year Award.

Rich Tehrani, CEO of TMC, the publisher of Internet Telephony Magazine which hosts this annual award session, commented on the win as one deserving of efforts that push forward the telecommunications market.

“Recipients represent leaders within the VoIP and IP Communications industries and have demonstrated innovation and excellence,” Tehrani said. “Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.”

VirtualPBX has demonstrated its excellence with the continual updating and improvement of its Business Phone Plans. In the past year, through the struggle of a global pandemic and a recession that has hit hard many businesses, VirtualPBX has molded its plan offerings to better cater to remote workers and the changing face of work for companies large and small.

New features, including Business SMS and Video Conferencing have found prominence in new plans like Flex that directly address remote work and the needs of distributed workforces.

As of mid-March 2021, VirtualPBX has also updated all its Unlimited Minutes Plans to include both Business SMS and Video Conferencing. Storage for Call Recording has also been increased substantially across the board — as much as 100x its original allotment for the Enterprise Plan.

Lon Baker, COO of VirtualPBX, expressed his excitement for win of 2021 Internet Telephony Product of the Year Award and commented briefly on what makes VirtualPBX a leader in the field:

“What we have achieved, how far we have advanced through this decade, it’s amazing to see how our phone system has grown,” he said.

“The Product of the Year awards expect continued innovation and market-changing aspects of your product. With our Business Phone Plans, we have reached that goal in many ways. This past year of effort has brought us the power of Business SMS, the connective ability of Video Conferencing, and so many other new features that not only lead the pack but also have changed the face of what we offer as a telecom.”

Many more changes are expected throughout the rest of 2021, which can be seen in the VirtualPBX Product Roadmap. Further integrations with third-party services are expected to take the forefront of the company’s effort, and new additions to its service will arise as the year presents the unique challenges to business it always does.

VirtualPBX Receives 2020 TMCnet Video Conferencing Excellence Award

2020 TMCnet Video Conferencing Excellence Award LogoBusiness phone system developer VirtualPBX announced today that it has been awarded the 2020 TMCnet Video Conferencing Excellence Award for the innovation of its online Video Conferencing service.

VirtualPBX Video Conferencing runs on the company’s established VoIP Business Phone Plans and works with a range of devices, including the mobile and desktop VirtualPBX Softphone and on desktop VoIP phones that support video calls.

“The release of Video Conferencing is one we’ve eagerly awaited,” said VirtualPBX COO Lon Baker. “More and more, businesses look to a single service provider for all their communications needs, and now that remote work is expanding globally, our addition of video capability helps our customers get everything they need in a single package.”

“Our development team put in months of hard work to bring Video Conferencing into beta in the spring. Come summer, a lengthy beta test with some key customers refined our service for production use. Now it’s available on several of our plans for any business to use, permitting unlimited video calls between team members and from business associates to their customers and stakeholders.”

Video Conferencing comes included with the VirtualPBX Advanced and Enterprise Plans. These plans also arrive with a number of enterprise features like Business SMS, which was also released in 2020, and access to the VirtualPBX API. Priority Support is also included in these plans to help businesses get established no matter their number of employees or uniqueness of phone system use.

VirtualPBX Desktop Softphone Video Conferencing DemoBusiness customers can complete unlimited one-to-one calls and hold conferences with up to 100 people. This allows entire departments to meet from a variety of locations. Team members can speak to each other through high-definition video and audio whether they’re in the office or working from home. With all types of calls, participants with video capability can speak to other video callers or with audio-only callers.

The ceiling on conferencing participants will soon be increased, and support for video calling inside the VirtualPBX Web Phone is expected shortly. Video Conferencing is also compatible with other elements of the VirtualPBX Phone System, including its Zapier Integration for automation of tasks. Users registered in a compatible phone plan who already complete audio calls through their VirtualPBX Softphones can begin using video with the latest version of that app.

The variety of device support, clarity of calls, ability to mix video and audio calls, and complimentary features sets VirtualPBX among a select few who are able to display the banner of a 2020 TMCnet Video Conferencing Excellence Award winner. Rich Tehrani, CEO of TMC, commented on how the VirtualPBX Video Conferencing feature pushes the boundaries of the VoIP industry and extends the possibilities for remote work.

“The TMCnet Video Conferencing Excellence Award recognizes innovative video conferencing platforms,” Tehrani said. “These companies have shown a commitment to driving and improving the video conferencing industry through their solutions.”

“VirtualPBX has proven their commitment to quality and the further development of video conferencing industry,” he continued. “Congratulations to the entire team at VirtualPBX for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of teleworking.”


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Video Calling, Business SMS, Call Recording, AWS External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. Leading vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.

VirtualPBX Has Released Business SMS on Advanced and Enterprise Plans

VirtualPBX Business SMS Example on VirtualPBX Desktop Softphone Business phone system developer VirtualPBX announced today that it has launched the Business SMS feature for its Advanced and Enterprise Plans that are geared toward midsize and enterprise-level companies.

The release of Business SMS arrives alongside several other important feature releases that comprise new plans for the VoIP provider. Upgrades in its lineup of features are better aligned to match the needs of businesses of all sizes. The sending and receipt of SMS text messages, in particular, will allow VirtualPBX clients to better reach their own customers and automate the process of responding to sales and service inquiries.

Business SMS on a Range of Devices

VirtualPBX has long provided its customers with multiple options for phone use on its Business Phone Plans. Among those, the VirtualPBX Softphone available on both mobile and desktop stands as the go-to option for companies that wish to immediately take advantage of Business SMS.

The mobile version of the VirtualPBX Softphone runs on Android and iOS devices. Its desktop counterpart has versions for Mac and Windows. These two options allow users to send and receive text messages from work computers or their personal smartphones. Important customer connections can be made from any location since the Business SMS feature can be utilized on all manner of devices.

In addition, hardware phones equipped with an SMS feature are able to accept and reply to customer messages. Compatibility is specific to the make and model of desk phones a clients uses. However, this functionality can be found on entry-level phones like the Yealink T23G and more advanced models like the Yealink T46S.

Automation With VirtualPBX Webhooks and API

Zapier Webhook Automation WorkflowVirtualPBX Phone Plans process text messages in a similar way to phone calls: All call information is seen as units of data that can be interpreted throughout the system. Therefore it’s possible to attach Business SMS data to other features like Webhooks and automate the transmission of that information to third-party services like Zapier.

A common use of Webhooks is to receive data in Zapier and then transmit that information to other web applications. For automation of the Business SMS feature, a webhook can be created in Zapier, configured in the VirtualPBX Dashboard, and linked to a workflow that logs messages in a Google Sheet or alerts teams of inbound messages through a Slack channel. All members of a sales, services, or marketing team can be alerted the second that a customer needs attention.

This process can also be initiated with use of the VirtualPBX API that is now available to Advanced and Enterprise customers. The VirtualPBX API lets businesses grab information about their accounts and make changes quickly outside the stock phone system dashboard. A new webhook may be created and then attached to a third-party service like Airtable where automated listing of inbound messages can proceed. Creation of a new webhook takes only seconds, and its link to an outside service can help entire teams track their Business SMS messages inside web-based platforms they are comfortable using. Scripting within Airtable and similar platforms can also reach the API and give teams a method of sending individual replies to their customers’ inbound texts.

New VirtualPBX Plans

Business SMS has been launched alongside several other features that fill the feature sets of the VirtualPBX Phone Plans available to entrepreneurs through multi-national businesses.

Multiple Auto Attendants gives business the ability to create automated phone trees for all their phone numbers. Essentials, Advanced, and Enterprise Plans include 5, 10, and 15 phone numbers, respectively, and Multiple Auto Attendants gives users a chance to create unique greetings and contact options for each one. An attendant can be applied to a business’s primary number and all additional phone numbers, including Direct Inward Dial (DID) that are assigned to individuals and Ring Groups within a phone plan.

Dynamic Caller ID allows for more precise outbound dialing by displaying a Caller ID phone number based on a set of rules. Outbound dials can be matched to an Area Code, a VirtualPBX Feature Code used during a call, and by regular expression for partial and full number recognition. Sales teams can, for example, match their calls to local phone numbers they own, and then display local numbers to customers when locations are the same.

Video Calling is also being released from its beta test and will be available for all Advanced and Enterprise Plan customers. One-to-one calls and video conferences are supported, and participants can mix audio and video capability depending on their devices. The VirtualPBX Softphone (mobile and desktop), hardware phones like the Yealink T58V and VP59, and the VirtualPBX Web Phone (support coming soon) are set to take advantage of this feature.

Assistance in setting up Business SMS, custom interactions with the VirtualPBX API, Video Calling, Dynamic Caller ID, and Multiple Auto Attendants is always available through 24/7 Support and through included Priority Support for all Advanced and Enterprise customers.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Call Recording, External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com