Dash Business Phone System Interface

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The VirtualPBX Blog showcases topics that matter most to your business. Whether we discuss a trending Top 5 or dig deep into telephony, these features offer something for every business.

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VirtualPBX Announces New Phone System Plans

VirtualPBX Dashboard for New Dash PlansVirtualPBX, developer of the Dash Business Phone System, has announced the release of its new Dash Plans.

Moving to five distinct plans — Basic, Essentials, Advanced, Enterprise, and Ultimate — the new breakdown of service levels seeks to fit businesses’ needs better than ever. VirtualPBX CEO Paul Hammond commented that this release comes in direct response to his company’s years of listening to the needs of its customers.

“As our Dash Phone System continues to evolve to meet our customers’ needs, so should the breakdown of its available features,” Hammond said. “We want every business to get exactly what it requires and pay nothing extra. Our new Basic and Essentials packages reach the smallest of businesses, including startups and entrepreneurs, while Advanced, Enterprise, and Ultimate give more expansive options to midsize outfits and enterprises.”

“Every customer will continue to receive the same standard of 24/7 customer service and professional care we place behind all the work we do,” Hammond continued. “Each plan begins with a free 14-day trial with no obligation to buy. Our new plans simply give customers more choices with respect to the high-quality features they receive.”

Every plan includes unlimited VoIP minutes between system users, at least one included phone number, use of standard Dash features like Ring Groups, Auto Attendant, Voicemail Delivery to Email, Audio Conferencing, and access to the free VirtualPBX Web Phone.

Stepping up the tiers, each successive plan includes or improves upon all the features of the last. It begins with Basic, which offers customers 500 minutes of calling within the contiguous U.S. and support for any smartphone or desk phone they wish to use with their accounts.

Essentials steps forward with Unlimited U.S. Calling and access to Digital Faxing. It also includes 500 toll-free minutes for use with an 800 number.

Advanced offers 1000 toll-free minutes and use of ACD Queues, Call Recording, and Webhooks.

Enterprise’s 2500 toll-free minutes come alongside the use of SIP Trunking, access to the VirtualPBX API, and Private Storage for call recordings.

Finally, Ultimate joins 10,000 toll-free minutes to CRM Integration, and includes Priority Customer Support for a direct link to VirtualPBX senior staff with no hold times and requests for on-site visits.

Prospective customers can find a detailed breakdown of each new plan on the VirtualPBX homepage. The VirtualPBX Sales Team is ready to answer any questions and get businesses fitted to the Dash plans that work best for them.


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

VirtualPBX Awarded 2019 INTERNET TELEPHONY Product of the Year

INTERNET TELEPHONY Product of the YearVirtualPBX, developer of the Dash Business Phone System, has been awarded the 2019 Product of the Year Award from TMC and INTERNET TELEPHONY magazine.

Commenting on his company’s standing in the communications market, VirtualPBX CEO, Paul Hammond, spoke about his company’s receipt of this respected award – the 10th one to sit atop the company’s shelf:

“It’s nothing less than exciting to see how this company performs on the global stage,” Hammond said. “The Product of the Year honor from INTERNET TELEPHONY signifies how hard we work and how well our core product helps businesses of all sizes. It is, once again, a pleasure to be announcing our recognition as a top-tier company among the giants in communications.”

The Product of the Year award means to address companies that both create an excellent product and innovate within their markets. VirtualPBX Business Phone Plans set the benchmark for what cloud-based communications should be. They offer entrepreneurs to enterprises a host of bespoke features, including Automated Attendant, Call Recording, Ring Groups, and Email-to-Fax.

VirtualPBX then builds on that constancy by offering enterprise add-ons like ACD Queues and Salesforce Integration. It makes sure every business has a full-featured phone by including its Web Phone with all plans. And it sets the standard for customer service with 24/7 Support across phone, email, and live chat.

This full package of core product, powerful features, and always-available support show that VirtualPBX can create an excellent phone system that moves the market forward. Rich Tehrani, the CEO of TMC, commented on this reality:

“I am honored to recognize VirtualPBX with a 2019 Product of the Year Award for its commitment to excellence and innovation,” Tehrani said. “In the opinion of our judges and editorial team, the Dash Business Phone System has proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from VirtualPBX.”


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact: Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About INTERNET TELEPHONY magazine

INTERNET TELEPHONY has been the IP Communications Authority since 1998. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. Leading vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.

VirtualPBX Releases Case Study Video in Relationship Milestone

Persistent Systems Case Study Video VirtualPBX, creator of the Dash Business Phone System, has reached a milestone in its years-long relationship with Persistent Systems, a global enterprise software developer.

Their time together has witnessed Persistent’s launch of nine new offices in six countries – all linked by VirtualPBX’s Dash. Now, to celebrate their continued success as business partners, they have finalized a case study report and accompanying video.

“They’ve Been An Excellent Vendor to Work With”

Todd Baseden, the Principal Engineering Manager at Persistent, was kind enough to provide his talent for the case study video. He was asked to speak honestly about the relationship between his company and VirtualPBX, and what arose was a testament to the positive nature of the companies’ dealings together.

“You’re looking at performance… what your service after the sale is going to be,” Baseden said in his interview for the brief film.

“It’s pretty easy for you to say, ‘Buy my equipment, my services,’ but then not be able to provide help afterward,” he continued. “One of the key differentiators for us has been the level of service.”
Persistent has used VirtualPBX Premier Support since its site rollouts began. As a Premier member, it has gained guaranteed immediate access to phone, email, and online chat with VirtualPBX Support representatives.

In the times that issues have occurred close to home in the U.S. or as far away as India, techs have been standing by to deliver both virtual and on-site support.

“The Level of Integrity is Really High”

Baseden also praised the forthcoming nature of the partnership.

“You can be so frustrated [when] working in the tech business. But as long as people have a good sense of humor… and have a high level of respect and honesty, that’s the other key thing.”

“If I ask them if there’s something wrong, they don’t beat around the bush,” he said. “They tell me: It’s a problem and we’re going to fix it.”

From First Steps to Today

VirtualPBX initially helped Persistent Systems configure a collection of new offices at the pace of about two sites per month. Within six months, they were operating together in Canada, Israel, India, Mexico, the U.K., and the U.S.

Today, each of the nine Persistent locations is linked by a common Dash network of desk and conference phones. The network serves more than 350 employees who need reliable voice service and dedicated support to keep their own projects running smoothly.

Through everything, Baseden said, the quality of VirtualPBX’s service and support stands for itself:
“I think they’ve been an excellent vendor to work with. If someone came to me and said, ‘Do you know of any vendors?’ I’d say, ‘Give these guys a try.’”


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com

About Persistent Systems

Persistent Systems builds software for a global portfolio of companies. It has won numerous awards both in the U.S. and abroad celebrating its development practices and dedication to its corporate partnerships.

VirtualPBX Wins 2018 Mobile Breakthrough Unified Communications Solution of the Year Award

2018 Mobile Breakthrough AwardSan Jose, California (October 25, 2018) – VirtualPBX announced today that the 2018 Mobile Breakthrough Awards competition has named it the sole winner of this year’s Unified Communications Solution of the Year Award for development of the VirtualPBX Mobile Service.

Lon Baker, VirtualPBX COO, expressed his company’s excitement for having received the award.

“Speaking for myself and the rest of the VirtualPBX team: We’re thrilled to be recognized as a top company in the UC market. Our primary goal is always to make business communications easier and more functional. With the 4G LTE Mobile service, we give clients native access to our Dash Business Phone System whether they’re inside the office or on the go. They can call, text, and remain connected from anywhere, and never lose access to customers or fellow employees.”

Smartphones on the VirtualPBX Mobile service connect directly to Dash Business Phone Plans. Once connected, a business’s mobile devices act just like desk phones. They gain all the features Dash offers, including Conferencing, Call Recording, Extension Dialing, inclusion in Ring Groups, and connection to ACD Queues when available.

Businesses can purchase phones like the Apple iPhone 8 and 8+ or the Google Pixel 2 or Pixel 2 XL directly from the VirtualPBX Store. Or they can bring their own handsets and order new SIM cards for their devices. Most unlocked mobile phones will work with the service.

Calls made through VirtualPBX Mobile can appear as either the fully-configurable Caller ID Name of the business or the Caller ID number of an individual mobile phone. This way, callers can either represent the business as a whole or their station as an employee.

Transferring existing business phone numbers to VirtualPBX Mobile devices is easy. Users can also opt for new local numbers based on their zip codes. In either case, customers can easily keep in touch with individuals through their mobile numbers or business extensions associated with their Dash accounts.

“While the promise of true mobile VoIP and unified communications solutions bring a plethora of compelling benefits, complicated configurations and app setups have slowed down enterprise adoption of this promising technology,” stated James Johnson, managing director, Mobile Breakthrough. “VirtualPBX is taking on these issues head on by enabling enterprise customers to use their mobile phones natively on the VirtualPBX Dash Business phone system without any complex installation or configuration issues. We’re excited to recognize VirtualPBX for their innovation in the Unified Communications space, and we congratulate them on their well-deserved 2018 Mobile Breakthrough Award.”

Competition was fierce for the 2018 Mobile Breakthrough Awards. More than 200 nominations were whittled down to such impressive company as Cisco, VMWare, and Verizon.

VirtualPBX is honored to sit with such fine company and to have the opportunity to further expand the unified communications market. It will continue to innovate its Dash Business Phone System and its accompanying Web Phone, Softphone, and of course the VirtualPBX Mobile service that has seen much success in such a short period.

About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com

About Mobile Breakthrough

Part of the Tech Breakthrough Awards organization, the Mobile Breakthrough Awards program is devoted to honoring excellence in mobile and wireless technology companies, products and people. The Mobile Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough mobile companies and products in categories including Cloud Computing, Mobile Management and Security, Wireless and Broadband, Mobile Analytics, IoT and Smart City technology, WLAN, WiFi and more. For more information visit www.MobileBreakthroughAwards.com.

VirtualPBX Expands Included Features List to Include Call Recording and Conferencing

Dash Business Phone Plans More Powerful Than Ever

* Check out our Plan Comparison page for a look at our new business phone plans and free trials.

San Jose, California (July 24, 2018) — VirtualPBX announced today that Conferencing and Call Recording features, formerly plan add-ons, are now included at no extra charge for all current and future Dash customers on the included features list.

Said Lon Baker, COO of VirtualPBX, of the news, “We’re in the business of making communications simple, professional, and technologically advanced for all of our customers – no matter how large or small they may be. By providing Conferencing and Call Recording at no added expense, this promise becomes even more robust. Additionally, many new customers come to us with multiple bills and service providers – this solution streamlines their communications strategy so that they need only pay for and manage one service.”

Both Conferencing and Call Recording can be personalized in minutes in the easy to use Dash online portal alongside all features available on VirtualPBX Dash Business Phone Plans. Existing customers will notice these new features in their system today and new customers will find them upon first login.

Conferencing with VirtualPBX is extremely straightforward. Administrators may allow all users or select individuals the ability to create their own conference, set a room number, and provide a PIN to ensure only invitees may enter. To join, attendees just call the number and enter the room and PIN set by the host.

Call Recording on the other hand, has many more facets that can be adjusted. For starters, an organization may choose to allow only inbound or outbound calls to be recorded. They may also elect to have only certain departments record calls. This is handy for organizations that use sales calls for training, or manage quality and customer satisfaction for support calls. Plus, it doesn’t end there. The Call Recording Manager lets you listen to and manage your call recordings from one place with an included storage allotment of 1GB. Additional storage through the Call Recording Manager is $4.99/GB/month, but users may also integrate an outside data storage service should they choose.

About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com