Dash Business Phone System Interface

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VirtualPBX Announces 2019 WebRTC Product of the Year Award Win

2019 WebRTC Product of the Year Award LogoVirtualPBX, developer of the Dash Business Phone System announced today that it has won the 2019 WebRTC Product of the Year Award from INTERNET TELEPHONY Magazine and WebRTC World.

VirtualPBX’s Web Phone gathered the award for its innovation and continued excellence in the communications market. This is the second year in a row that Web Phone has received the honor.

Innovating in the Market

VirtualPBX COO Lon Baker, who has played an integral part in guiding the VirtualPBX team through development of Web Phone, expressed his excitement about the company’s award win.

“Winning the 2019 WebRTC Product of the Year is an excellent comment on how hard the VirtualPBX team has worked to bring Web Phone into its current state,” Baker said. “It was a great phone to begin with. Now, with Version 2.0, it’s even better because of its extensive set of core features. We’re all looking forward to additions like SMS and CRM that will help our customers make the most of their phone plans.”

VirtualPBX Web Phone Promo VideoSince the release of Web Phone Version 2.0 just a few months ago, there has been considerable attention paid to this free, full-featured virtual device that comes with every VirtualPBX Phone Plan.

While the 1.0 version held its own as a voice communications tool, Version 2.0 has been re-worked to expand on its core features of voice calling and access to a user’s company directory. The back end of Web Phone now more easily supports integration with other cloud-based services and additional telephony features.

Customers will soon see Web Phone gain the ability to send and receive text messages (SMS). They will also soon have the opportunity to sync Web Phone with customer databases through Salesforce CRM Integration. Updates for these developments can be followed in the VirtualPBX Roadmap.

The latest updates to Web Phone have allowed customers to benefit from an improved interface that works on both Chrome and Firefox browsers – on desktop and mobile. In addition, users are now able to play back, download, and remove voicemails like they would through the standard online Dash dashboard. Users can also see their system status displayed in Web Phone’s direct link to the VirtualPBX Status Site.

2019 WebRTC Product of the Year Award Winners

VirtualPBX has joined good company with this award win. Its development of a browser-based phone is only one view of what’s possible with WebRTC.

Other 2019 WebRTC Product of the Year Award winners gained their recognition through development of software like a visual interpreter for the blind and through creation of various online meeting spaces.

TMC CEO Rich Tehrani praised all the award winners and noted the importance of innovation in this competitive market.

“It gives me great pleasure to honor VirtualPBX as a 2019 recipient of the WebRTC Product of the Year Award,” Tehrani said. “Our judges were very impressed with the ingenuity and excellence displayed by VirtualPBX in their groundbreaking work on the Web Phone.”

VirtualPBX hopes that its ongoing innovation through the established Web Phone will make a great addition to all its customers’ phone plans. This second consecutive award win from TMC shows that development is on the right track.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Call Recording, External Storage, and more as needed. VirtualPBX supports office phones and personal devices, including business smartphones in its nation-wide 4G LTE network. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

VirtualPBX Updates Affiliate Marketing Program With Impact

VirtualPBX Affiliate Program BannerVirtualPBX announced today that it will change the underlying structure of its Affiliate Marketing Program by moving to the Radius online partnership management software developed by Impact.

Using Impact’s Radius platform, VirtualPBX will improve the tracking of referrals to its Dash Business Phone Plans. Affiliates will gain the opportunity to track their commissions through the Radius dashboard and will benefit from an upgraded commission structure that awards as much as $1,500 per signup.

Rachel Anderson, the VP of Design and Marketing at VirtualPBX, spoke positively about how this partnership will affect affiliates.

“Affiliate programs are defined by the level of trust between affiliates and the companies they represent,” Anderson said. “We establish trust with our partners by effectively tracking their referrals and paying them on time, every time. Impact will improve our accuracy of tracking affiliate events while giving partners the ability to monitor their own activity through the Radius dashboard. No signups will slip through the cracks.”

Joining the VirtualPBX Affiliate Program is both simple and free. Prospective affiliates can visit the VirtualPBX site to sign up. Once a member, they just add links to Dash Plans on their own website. Then, if someone clicks the link and begins phone service with VirtualPBX, a payout is made to reward the affiliate for the referral.

Payouts follow a flat-rate structure that increases along the tier of Dash Plan an individual or business purchases. The referral of a 1-user Advanced plan, for instance, would merit a commission of $45. The referral of a 101-user Enterprise plan, however, would earn the affiliate $1,500. There’s also no limit to the number of sales an affiliate can make each month.

The Radius platform uses both cookie and non-cookie tracking methods to accurately detect affiliate activities. Although cookie blocking can disrupt traditional tracking of clicks, Radius’ advanced methods avoid that pitfall by capturing all activity involved with a link. When a Dash Plans link is clicked, both cookies and a digital fingerprint (not based on personally identifying information) are created to tie the affiliate to the click. VirtualPBX will have visibility into that process and can award payouts when sales result from those clicks.

VirtualPBX has enjoyed success with many of its long-time partners. Pfind.com, a product research website, remarked both on the quality of the company and its affiliate program:

“We always loved working with VirtualPBX as a partner. They offer one of the best products available in the market when it comes to VoIP. They are always responsive and helpful. The customers we refer to them are always happy with the product.”

Likewise, partner TheVoipHub.com remarked on the commissions it has received and the timely manner of its dealings with VirtualPBX:

“[This is] an affiliate program that not only pays a generous commission but is easy to use and one we can trust to pay on time.”

VirtualPBX wants to improve even further on these already-positive sentiments. More accurate tracking, quicker payments, and a better user experience will impact all current and new affiliates.

“This update to our Affiliate Program will have a huge effect on VirtualPBX and its partners,” Anderson concluded. “We hope the change will encourage more individuals to sign up and experience what we have to offer. And frankly it’s exciting to see our payout potential reach so high.”


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About Impact

Impact develops online software that helps businesses track their partnerships and manage their marketing goals. Its options include Radius, for handling affiliate marketing programs, and additional platforms for simplifying business development, fraud protection, influencer programs, and analytics.

VirtualPBX Announces Release of Web Phone 2.0

VirtualPBX Web Phone 2.0VirtualPBX, the developer of the Dash Business Phone System, has announced the release of its Web Phone, Version 2.0.

The updated WebRTC-based phone expands its ability to complete calls from desktop and mobile browsers and its attachment to all features included with Dash Plans.

Lon Baker, VirtualPBX COO, is calling this product upgrade a key moment in the present and future of the company.

“Our VirtualPBX Web Phone has long been a staple of our service. It gives everyone the ability to complete and receive calls on our Dash Phone System.

“This upgrade to Version 2.0 keeps the Web Phone’s core functionality while expanding on its potential. This development shows where we’re at currently as a company and where we’ll reach in the future — how we’re making calling accessible to all businesses and expanding the ability of what a web-based phone can do.”

The updated capability in Web Phone 2.0 begins with Voicemail Management. This screen within Web Phone’s new interface gives users space to manipulate messages left on their Dash accounts. Users can search for voicemails by date and caller ID; they can play, download, delete, or use click-to-call to reach those contacts.

Next, a new Status Indicator connects directly to the VirtualPBX Status Site, revealing the state of the overall VirtualPBX platform. Its green-light icon represents VirtualPBX 99.999% uptime and will change to red should any issues occur.

The updated User Interface also lends a number of benefits to customers. The UI handles limited screen space in mobile layouts much more efficiently. A directory menu makes it easier to search and click-to-call contacts. Furthermore, the audio options menu holds a more prominent place in the dashboard.

The back-end code that powers these new features also makes it possible for VirtualPBX developers to extend Web Phone as more of a data manipulation tool. What this means is that, while users could always complete calls and use Web Phone in features like Ring Groups, the phone’s interface was unable to handle collections of users information beyond accessing phone number directories.

Voicemail Management stands out as the primary example that differentiates 2.0 from 1.0. Users’ ability to play and delete their emails from within the phone’s dashboard shows that Web Phone 2.0 is capable of accessing and changing outside stores of data. Although this distinction may seem small on the surface, it has far-reaching implications for the future of Web Phone and its features — like the addition of Texting (SMS) and CRM Integration that will be revealed in the VirtualPBX Product Roadmap as development progresses.

All upgraded features in this release fit perfectly into any computer or mobile device that runs Chrome or Firefox.

Web Phone comes included free with all versions of the Dash Phone System and has propped up many businesses that desire uncomplicated access to a phone at the office and on the commute.

It makes calling colleagues easy by using the unlimited VoIP minutes between system users available on every VirtualPBX account. And it allows for simple contact with customers through users’ local account minutes — also unlimited on Essentials, Advanced, Enterprise, and Ultimate plans.

VirtualPBX invites all its current Dash users to take advantage of this upgrade and encourages prospective businesses to try Web Phone in a 14-day Dash Free Trial.


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

VirtualPBX Wins the 2019 Unified Communications POTY Award

2019 Unified Communications Product of the Year AwardVirtualPBX has announced its win of the 2019 Unified Communications Product of the Year Award, presented by TMC and INTERNET TELEPHONY magazine, for development of its SIP Trunking service.

TMC, an information technology marketing brand, and its IP communications magazine, INTERNET TELEPHONY, announce the top Unified Communications products every year in their Product of the Year awards. This year’s Unified Communications Award recipients included some of the biggest names in the communications market.

VirtualPBX was recognized for its SIP Trunking service in the wide-reaching UC market that includes digital office suites, meeting room conferencing software, and hosted voice services. CEO Paul Hammond had this to say about the win:

“It’s a great honor to be recognized among the best in the telecommunications industry. We strive to make the best SIP Trunking product on the market. The validation of winning the 2019 Unified Communications POTY Award lets us know we’re on the right track and primed to impress those who matter most: our customers.”

VirtualPBX SIP Trunking stands among the competition with a large number of benefits and features available to all its clients. Businesses can expect to gain an intuitive dashboard for handling their SIP trunks while also realizing significant cost savings and industry-leading call quality.

Cost savings arise primarily from the replacement of traditional phone lines. VirtualPBX allows companies to keep their investment in PBX hardware but replace their PRI lines with flexible, cost-effective SIP trunks that only demand a small cost-per-minute calling fee.

This structure is joined to 99.999% uptime to make sure businesses can reach their customers without added stress. Furthermore, businesses start with 20 channels and 5 burstable channels of concurrent outbound/inbound calling, with individual lines available for purchase as needed.

All calling through the SIP Trunking takes place at affordable, predictable per-minute rates. Long-distance charges within the same country become a thing of the past.

VirtualPBX SIP Trunking can be used as a solitary service, or businesses can pair it with VirtualPBX’s Dash Phone System to have some calls exit through trunks and others through Dash VoIP. No matter a customer’s journey, a single customer account is all that’s necessary to use the services.

For these benefits and for the future potential of the SIP Trunking service, TMC CEO Rich Tehrani exclaimed:

“Every year, I am more and more impressed by the innovative options available to clients in search of unified communications. The 2019 winners are driving the industry forward, and I can’t wait to monitor the continued success of these companies.”

VirtualPBX is thrilled to see its recognition in 2019 as part of the top companies in communications. It will continue to work tirelessly to fulfill the future success Tehrani predicts in his quote.


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About INTERNET TELEPHONY Magazine

INTERNET TELEPHONY has been the IP Communications Authority since 1998. Beginning with the first issue, INTERNET TELEPHONY magazine has provided unbiased views of the complicated communications market.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. Leading vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.

VirtualPBX Announces New Phone System Plans

VirtualPBX Dashboard for New Dash PlansVirtualPBX, developer of the Dash Business Phone System, has announced the release of its new Dash Plans.

Moving to five distinct plans — Basic, Essentials, Advanced, Enterprise, and Ultimate — the new breakdown of service levels seeks to fit businesses’ needs better than ever. VirtualPBX CEO Paul Hammond commented that this release comes in direct response to his company’s years of listening to the needs of its customers.

“As our Dash Phone System continues to evolve to meet our customers’ needs, so should the breakdown of its available features,” Hammond said. “We want every business to get exactly what it requires and pay nothing extra. Our new Basic and Essentials packages reach the smallest of businesses, including startups and entrepreneurs, while Advanced, Enterprise, and Ultimate give more expansive options to midsize outfits and enterprises.”

“Every customer will continue to receive the same standard of 24/7 customer service and professional care we place behind all the work we do,” Hammond continued. “Each plan begins with a free 14-day trial with no obligation to buy. Our new plans simply give customers more choices with respect to the high-quality features they receive.”

Every plan includes unlimited VoIP minutes between system users, at least one included phone number, use of standard Dash features like Ring Groups, Auto Attendant, Voicemail Delivery to Email, Audio Conferencing, and access to the free VirtualPBX Web Phone.

Stepping up the tiers, each successive plan includes or improves upon all the features of the last. It begins with Basic, which offers customers 500 minutes of calling within the contiguous U.S. and support for any smartphone or desk phone they wish to use with their accounts.

Essentials steps forward with Unlimited U.S. Calling and access to Digital Faxing. It also includes 500 toll-free minutes for use with an 800 number.

Advanced offers 1000 toll-free minutes and use of ACD Queues, Call Recording, and Webhooks.

Enterprise’s 2500 toll-free minutes come alongside the use of SIP Trunking, access to the VirtualPBX API, and Private Storage for call recordings.

Finally, Ultimate joins 10,000 toll-free minutes to CRM Integration, and includes Priority Customer Support for a direct link to VirtualPBX senior staff with no hold times and requests for on-site visits.

Prospective customers can find a detailed breakdown of each new plan on the VirtualPBX homepage. The VirtualPBX Sales Team is ready to answer any questions and get businesses fitted to the Dash plans that work best for them.


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com