Dash Business Phone System Interface

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The VirtualPBX Blog showcases topics that matter most to your business. Whether we discuss a trending Top 5 or dig deep into telephony, these features offer something for every business.

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VirtualPBX Announces Release of Web Phone 2.0

VirtualPBX Web Phone 2.0VirtualPBX, the developer of the Dash Business Phone System, has announced the release of its Web Phone, Version 2.0.

The updated WebRTC-based phone expands its ability to complete calls from desktop and mobile browsers and its attachment to all features included with Dash Plans.

Lon Baker, VirtualPBX COO, is calling this product upgrade a key moment in the present and future of the company.

“Our VirtualPBX Web Phone has long been a staple of our service. It gives everyone the ability to complete and receive calls on our Dash Phone System.

“This upgrade to Version 2.0 keeps the Web Phone’s core functionality while expanding on its potential. This development shows where we’re at currently as a company and where we’ll reach in the future — how we’re making calling accessible to all businesses and expanding the ability of what a web-based phone can do.”

The updated capability in Web Phone 2.0 begins with Voicemail Management. This screen within Web Phone’s new interface gives users space to manipulate messages left on their Dash accounts. Users can search for voicemails by date and caller ID; they can play, download, delete, or use click-to-call to reach those contacts.

Next, a new Status Indicator connects directly to the VirtualPBX Status Site, revealing the state of the overall VirtualPBX platform. Its green-light icon represents VirtualPBX 99.999% uptime and will change to red should any issues occur.

The updated User Interface also lends a number of benefits to customers. The UI handles limited screen space in mobile layouts much more efficiently. A directory menu makes it easier to search and click-to-call contacts. Furthermore, the audio options menu holds a more prominent place in the dashboard.

The back-end code that powers these new features also makes it possible for VirtualPBX developers to extend Web Phone as more of a data manipulation tool. What this means is that, while users could always complete calls and use Web Phone in features like Ring Groups, the phone’s interface was unable to handle collections of users information beyond accessing phone number directories.

Voicemail Management stands out as the primary example that differentiates 2.0 from 1.0. Users’ ability to play and delete their emails from within the phone’s dashboard shows that Web Phone 2.0 is capable of accessing and changing outside stores of data. Although this distinction may seem small on the surface, it has far-reaching implications for the future of Web Phone and its features — like the addition of Texting (SMS) and CRM Integration that will be revealed in the VirtualPBX Product Roadmap as development progresses.

All upgraded features in this release fit perfectly into any computer or mobile device that runs Chrome or Firefox.

Web Phone comes included free with all versions of the Dash Phone System and has propped up many businesses that desire uncomplicated access to a phone at the office and on the commute.

It makes calling colleagues easy by using the unlimited VoIP minutes between system users available on every VirtualPBX account. And it allows for simple contact with customers through users’ local account minutes — also unlimited on Essentials, Advanced, Enterprise, and Ultimate plans.

VirtualPBX invites all its current Dash users to take advantage of this upgrade and encourages prospective businesses to try Web Phone in a 14-day Dash Free Trial.


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

VirtualPBX Wins the 2019 Unified Communications POTY Award

2019 Unified Communications Product of the Year AwardVirtualPBX has announced its win of the 2019 Unified Communications Product of the Year Award, presented by TMC and INTERNET TELEPHONY magazine, for development of its SIP Trunking service.

TMC, an information technology marketing brand, and its IP communications magazine, INTERNET TELEPHONY, announce the top Unified Communications products every year in their Product of the Year awards. This year’s Unified Communications Award recipients included some of the biggest names in the communications market.

VirtualPBX was recognized for its SIP Trunking service in the wide-reaching UC market that includes digital office suites, meeting room conferencing software, and hosted voice services. CEO Paul Hammond had this to say about the win:

“It’s a great honor to be recognized among the best in the telecommunications industry. We strive to make the best SIP Trunking product on the market. The validation of winning the 2019 Unified Communications POTY Award lets us know we’re on the right track and primed to impress those who matter most: our customers.”

VirtualPBX SIP Trunking stands among the competition with a large number of benefits and features available to all its clients. Businesses can expect to gain an intuitive dashboard for handling their SIP trunks while also realizing significant cost savings and industry-leading call quality.

Cost savings arise primarily from the replacement of traditional phone lines. VirtualPBX allows companies to keep their investment in PBX hardware but replace their PRI lines with flexible, cost-effective SIP trunks that only demand a small cost-per-minute calling fee.

This structure is joined to 99.999% uptime to make sure businesses can reach their customers without added stress. Furthermore, businesses start with 20 channels and 5 burstable channels of concurrent outbound/inbound calling, with individual lines available for purchase as needed.

All calling through the SIP Trunking takes place at affordable, predictable per-minute rates. Long-distance charges within the same country become a thing of the past.

VirtualPBX SIP Trunking can be used as a solitary service, or businesses can pair it with VirtualPBX’s Dash Phone System to have some calls exit through trunks and others through Dash VoIP. No matter a customer’s journey, a single customer account is all that’s necessary to use the services.

For these benefits and for the future potential of the SIP Trunking service, TMC CEO Rich Tehrani exclaimed:

“Every year, I am more and more impressed by the innovative options available to clients in search of unified communications. The 2019 winners are driving the industry forward, and I can’t wait to monitor the continued success of these companies.”

VirtualPBX is thrilled to see its recognition in 2019 as part of the top companies in communications. It will continue to work tirelessly to fulfill the future success Tehrani predicts in his quote.


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About INTERNET TELEPHONY Magazine

INTERNET TELEPHONY has been the IP Communications Authority since 1998. Beginning with the first issue, INTERNET TELEPHONY magazine has provided unbiased views of the complicated communications market.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. Leading vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.

VirtualPBX Announces New Phone System Plans

VirtualPBX Dashboard for New Dash PlansVirtualPBX, developer of the Dash Business Phone System, has announced the release of its new Dash Plans.

Moving to five distinct plans — Basic, Essentials, Advanced, Enterprise, and Ultimate — the new breakdown of service levels seeks to fit businesses’ needs better than ever. VirtualPBX CEO Paul Hammond commented that this release comes in direct response to his company’s years of listening to the needs of its customers.

“As our Dash Phone System continues to evolve to meet our customers’ needs, so should the breakdown of its available features,” Hammond said. “We want every business to get exactly what it requires and pay nothing extra. Our new Basic and Essentials packages reach the smallest of businesses, including startups and entrepreneurs, while Advanced, Enterprise, and Ultimate give more expansive options to midsize outfits and enterprises.”

“Every customer will continue to receive the same standard of 24/7 customer service and professional care we place behind all the work we do,” Hammond continued. “Each plan begins with a free 14-day trial with no obligation to buy. Our new plans simply give customers more choices with respect to the high-quality features they receive.”

Every plan includes unlimited VoIP minutes between system users, at least one included phone number, use of standard Dash features like Ring Groups, Auto Attendant, Voicemail Delivery to Email, Audio Conferencing, and access to the free VirtualPBX Web Phone.

Stepping up the tiers, each successive plan includes or improves upon all the features of the last. It begins with Basic, which offers customers 500 minutes of calling within the contiguous U.S. and support for any smartphone or desk phone they wish to use with their accounts.

Essentials steps forward with Unlimited U.S. Calling and access to Digital Faxing. It also includes 500 toll-free minutes for use with an 800 number.

Advanced offers 1000 toll-free minutes and use of ACD Queues, Call Recording, and Webhooks.

Enterprise’s 2500 toll-free minutes come alongside the use of SIP Trunking, access to the VirtualPBX API, and Private Storage for call recordings.

Finally, Ultimate joins 10,000 toll-free minutes to CRM Integration, and includes Priority Customer Support for a direct link to VirtualPBX senior staff with no hold times and requests for on-site visits.

Prospective customers can find a detailed breakdown of each new plan on the VirtualPBX homepage. The VirtualPBX Sales Team is ready to answer any questions and get businesses fitted to the Dash plans that work best for them.


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

VirtualPBX Awarded 2019 INTERNET TELEPHONY Product of the Year

INTERNET TELEPHONY Product of the YearVirtualPBX, developer of the Dash Business Phone System, has been awarded the 2019 Product of the Year Award from TMC and INTERNET TELEPHONY magazine.

Commenting on his company’s standing in the communications market, VirtualPBX CEO, Paul Hammond, spoke about his company’s receipt of this respected award – the 10th one to sit atop the company’s shelf:

“It’s nothing less than exciting to see how this company performs on the global stage,” Hammond said. “The Product of the Year honor from INTERNET TELEPHONY signifies how hard we work and how well our core product helps businesses of all sizes. It is, once again, a pleasure to be announcing our recognition as a top-tier company among the giants in communications.”

The Product of the Year award means to address companies that both create an excellent product and innovate within their markets. VirtualPBX Business Phone Plans set the benchmark for what cloud-based communications should be. They offer entrepreneurs to enterprises a host of bespoke features, including Automated Attendant, Call Recording, Ring Groups, and Email-to-Fax.

VirtualPBX then builds on that constancy by offering enterprise add-ons like ACD Queues and Salesforce Integration. It makes sure every business has a full-featured phone by including its Web Phone with all plans. And it sets the standard for customer service with 24/7 Support across phone, email, and live chat.

This full package of core product, powerful features, and always-available support show that VirtualPBX can create an excellent phone system that moves the market forward. Rich Tehrani, the CEO of TMC, commented on this reality:

“I am honored to recognize VirtualPBX with a 2019 Product of the Year Award for its commitment to excellence and innovation,” Tehrani said. “In the opinion of our judges and editorial team, the Dash Business Phone System has proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from VirtualPBX.”


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact: Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About INTERNET TELEPHONY magazine

INTERNET TELEPHONY has been the IP Communications Authority since 1998. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. Leading vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.

VirtualPBX Releases Case Study Video in Relationship Milestone

Persistent Systems Case Study Video VirtualPBX, creator of the Dash Business Phone System, has reached a milestone in its years-long relationship with Persistent Systems, a global enterprise software developer.

Their time together has witnessed Persistent’s launch of nine new offices in six countries – all linked by VirtualPBX’s Dash. Now, to celebrate their continued success as business partners, they have finalized a case study report and accompanying video.

“They’ve Been An Excellent Vendor to Work With”

Todd Baseden, the Principal Engineering Manager at Persistent, was kind enough to provide his talent for the case study video. He was asked to speak honestly about the relationship between his company and VirtualPBX, and what arose was a testament to the positive nature of the companies’ dealings together.

“You’re looking at performance… what your service after the sale is going to be,” Baseden said in his interview for the brief film.

“It’s pretty easy for you to say, ‘Buy my equipment, my services,’ but then not be able to provide help afterward,” he continued. “One of the key differentiators for us has been the level of service.”
Persistent has used VirtualPBX Premier Support since its site rollouts began. As a Premier member, it has gained guaranteed immediate access to phone, email, and online chat with VirtualPBX Support representatives.

In the times that issues have occurred close to home in the U.S. or as far away as India, techs have been standing by to deliver both virtual and on-site support.

“The Level of Integrity is Really High”

Baseden also praised the forthcoming nature of the partnership.

“You can be so frustrated [when] working in the tech business. But as long as people have a good sense of humor… and have a high level of respect and honesty, that’s the other key thing.”

“If I ask them if there’s something wrong, they don’t beat around the bush,” he said. “They tell me: It’s a problem and we’re going to fix it.”

From First Steps to Today

VirtualPBX initially helped Persistent Systems configure a collection of new offices at the pace of about two sites per month. Within six months, they were operating together in Canada, Israel, India, Mexico, the U.K., and the U.S.

Today, each of the nine Persistent locations is linked by a common Dash network of desk and conference phones. The network serves more than 350 employees who need reliable voice service and dedicated support to keep their own projects running smoothly.

Through everything, Baseden said, the quality of VirtualPBX’s service and support stands for itself:
“I think they’ve been an excellent vendor to work with. If someone came to me and said, ‘Do you know of any vendors?’ I’d say, ‘Give these guys a try.’”


About VirtualPBX

VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.

VirtualPBX Contact:
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com

About Persistent Systems

Persistent Systems builds software for a global portfolio of companies. It has won numerous awards both in the U.S. and abroad celebrating its development practices and dedication to its corporate partnerships.