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Dash Business Phone System Interface

VirtualPBX Blogs

The VirtualPBX Blog showcases topics that matter most to your business. Whether we discuss a trending Top 5 or dig deep into telephony, these features offer something for every business.

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VirtualPBX Has Released Business SMS on Advanced and Enterprise Plans

VirtualPBX Business SMS Example on VirtualPBX Desktop Softphone Business phone system developer VirtualPBX announced today that it has launched the Business SMS feature for its Advanced and Enterprise Plans that are geared toward midsize and enterprise-level companies.

The release of Business SMS arrives alongside several other important feature releases that comprise new plans for the VoIP provider. Upgrades in its lineup of features are better aligned to match the needs of businesses of all sizes. The sending and receipt of SMS text messages, in particular, will allow VirtualPBX clients to better reach their own customers and automate the process of responding to sales and service inquiries.

Business SMS on a Range of Devices

VirtualPBX has long provided its customers with multiple options for phone use on its Business Phone Plans. Among those, the VirtualPBX Softphone available on both mobile and desktop stands as the go-to option for companies that wish to immediately take advantage of Business SMS.

The mobile version of the VirtualPBX Softphone runs on Android and iOS devices. Its desktop counterpart has versions for Mac and Windows. These two options allow users to send and receive text messages from work computers or their personal smartphones. Important customer connections can be made from any location since the Business SMS feature can be utilized on all manner of devices.

In addition, hardware phones equipped with an SMS feature are able to accept and reply to customer messages. Compatibility is specific to the make and model of desk phones a clients uses. However, this functionality can be found on entry-level phones like the Yealink T23G and more advanced models like the Yealink T46S.

Automation With VirtualPBX Webhooks and API

Zapier Webhook Automation WorkflowVirtualPBX Phone Plans process text messages in a similar way to phone calls: All call information is seen as units of data that can be interpreted throughout the system. Therefore it’s possible to attach Business SMS data to other features like Webhooks and automate the transmission of that information to third-party services like Zapier.

A common use of Webhooks is to receive data in Zapier and then transmit that information to other web applications. For automation of the Business SMS feature, a webhook can be created in Zapier, configured in the VirtualPBX Dashboard, and linked to a workflow that logs messages in a Google Sheet or alerts teams of inbound messages through a Slack channel. All members of a sales, services, or marketing team can be alerted the second that a customer needs attention.

This process can also be initiated with use of the VirtualPBX API that is now available to Advanced and Enterprise customers. The VirtualPBX API lets businesses grab information about their accounts and make changes quickly outside the stock phone system dashboard. A new webhook may be created and then attached to a third-party service like Airtable where automated listing of inbound messages can proceed. Creation of a new webhook takes only seconds, and its link to an outside service can help entire teams track their Business SMS messages inside web-based platforms they are comfortable using. Scripting within Airtable and similar platforms can also reach the API and give teams a method of sending individual replies to their customers’ inbound texts.

New VirtualPBX Plans

Business SMS has been launched alongside several other features that fill the feature sets of the VirtualPBX Phone Plans available to entrepreneurs through multi-national businesses.

Multiple Auto Attendants gives business the ability to create automated phone trees for all their phone numbers. Essentials, Advanced, and Enterprise Plans include 5, 10, and 15 phone numbers, respectively, and Multiple Auto Attendants gives users a chance to create unique greetings and contact options for each one. An attendant can be applied to a business’s primary number and all additional phone numbers, including Direct Inward Dial (DID) that are assigned to individuals and Ring Groups within a phone plan.

Dynamic Caller ID allows for more precise outbound dialing by displaying a Caller ID phone number based on a set of rules. Outbound dials can be matched to an Area Code, a VirtualPBX Feature Code used during a call, and by regular expression for partial and full number recognition. Sales teams can, for example, match their calls to local phone numbers they own, and then display local numbers to customers when locations are the same.

Video Calling is also being released from its beta test and will be available for all Advanced and Enterprise Plan customers. One-to-one calls and video conferences are supported, and participants can mix audio and video capability depending on their devices. The VirtualPBX Softphone (mobile and desktop), hardware phones like the Yealink T58V and VP59, and the VirtualPBX Web Phone (support coming soon) are set to take advantage of this feature.

Assistance in setting up Business SMS, custom interactions with the VirtualPBX API, Video Calling, Dynamic Caller ID, and Multiple Auto Attendants is always available through 24/7 Support and through included Priority Support for all Advanced and Enterprise customers.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Call Recording, External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

VirtualPBX Wins TMC 2020 Teleworking Solutions Excellence Award

2020 TMC Teleworking Solutions Excellence Award LogoVirtualPBX announced today that it has been awarded a 2020 Teleworking Solutions Excellence Award from global media company TMC.

The award recognizes the product developments from communications companies in subfields such as conferencing, networking and connectivity, and communications-as-a-service. VirtualPBX took home the 2020 Teleworking Solutions Excellence Award for its collection of Dash Business Phone Plans, which include a number of professional features for businesses of all sizes.

“If you’re a business that needs voice communications for your on-premise or remote team, we have a plan that will meet your needs. This award win encapsulates that ideal,” said VirtualPBX CEO Paul Hammond in response to the TMC announcement. “Our Unlimited User Plans are great for businesses with low call volume; Unlimited Minute Plans cater to larger businesses that see a lot of voice communication with customers; and clients in specific niches can benefit from our Voicemail Only and Call Forwarding Plans.

“Our Plans lead the market with included features – notably use of our full-featured Web Phone for making calls on any device and Ring Groups to route calls to employee groups and departments. Call Forwarding keeps employees connected to all inbound calls, and Audio Conferencing lets distributed teams meet at a moment’s notice.”

VirtualPBX has long adapted its VoIP phone plans to the needs of its customers. The past few months have been trying for us all, and although some businesses have remained open and operating normally, most have seen drastic change in their daily functions. Some businesses have adopted remote work policies and moved their entire staff off-site while others survive now only with a minimal crew. Every business’s changes require a unique response from its communications providers.

Businesses can shift their workforce to an entirely remote setup, or a combination of remote and on-site work, without losing efficiency or their contact with customers. Remote workers can expect to access the same VirtualPBX features in their homes as they do normally from the company office, whether they use the Web Phone on a laptop or a VoIP desk phone from a home workspace.

Employees can reach their VirtualPBX Phone Plan from any location with an internet connection. Managers can rely on routine and advanced phone system usage, such as with the features of Whisper and Barge in VirtualPBX ACD Queues Pro, to work as well in a distributed setup as it has historically in their brick-and-mortar locations.

ACD Queues Pro Dashboard

The 2020 Teleworking Solutions Excellence Award underlines one of the greatest struggles of our time. Humanity has seen itself upended and calling for teleworking products like never before. VirtualPBX has found its place in that fray by stepping forward with its existing Dash Phone Plans – Unlimited Minutes and Unlimited Users – and reaching out to special circumstances with the new creations of Voicemail Only and Call Forwarding Plans.

TMC CEO Rich Tehrani commented that the 2020 Teleworking Solutions Excellence Award honors “the best and the most innovative products this industry has to offer” and commenting further that the award winners “have proven their commitment to quality and ongoing development.” VirtualPBX is always thrilled to see its products recognized in this manner and to know that its hard work is seen positively by the industry as a whole.

VirtualPBX’s commitment to its customers has always been a top priority. The accolade this time around simply happens to arrive at a time when that commitment is being tested in new ways. With the whole industry working hard to make remote working a reality for all business, the collective hope is that the test will be passed and work can return to normal as quickly as possible.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Call Recording, External Storage, and more as needed. VirtualPBX supports office phones and personal devices in all its phone plan features. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. Leading vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.

VirtualPBX Zapier Integration Now Public for Use in All Phone Plans

VirtualPBX Zapier Integration ScreenshotBusiness Phone System developer VirtualPBX announced today that its Zapier Integration is live and ready for public use.

The Zapier Integration allows businesses to streamline their workflows by connecting web applications through Zapier’s task automation platform. VirtualPBX customers can now use the VirtualPBX Integration to capture inbound and outbound calls from their phone plans and link them to popular services like Google Sheets, Trello, Hubspot, and hundreds of others.

“VirtualPBX uses the Zapier platform every day to link its web apps,” VirtualPBX COO Lon Baker commented about his company’s Zapier use. “It connects us more deeply to our phone system and the processes that work throughout our business. Our departments rely on these connections to provide excellent customer service and effective sales.

“We’re proud to see our own Zapier Integration be released to the public. Now all our customers can capture phone system events quickly and reliably, integrating their own phone system data with hundreds of other available apps.”

Zapier Templates ScreenshotAll VirtualPBX Phone Plans work with Zapier. A small business that prefers to use Call Forwarding can get started with an Unlimited Users plan; a midsize company or enterprise can begin with an Unlimited Minutes plan for heavier phone system use. Either style of plan can link the company’s calls to its web apps.

This means that a startup can easily create notifications of its inbound calls to a Slack channel. Similarly, a larger business can filter calls from multiple DID numbers across multiple marketing campaigns, potentially tracking activity in a Trello board.

The links between web apps are what give businesses the opportunity to create smooth customer interactions. VirtualPBX’s COO commented further on this point:

“Our customers don’t see all the automation that happens behind the scenes,” Baker said. “But there’s certainly a lot that takes place the instant that a customer calls our business. It’s those invisible, streamlined effects that make our customer interactions a step above. That’s what we hope to help our customers provide for their own clients.”

The VirtualPBX Zapier feature page provides a list of pre-built templates to help customers get started. These include basic outlines like logging an inbound call within a Google Sheet or a Trello card. They exist for both inspiration and convenience, giving newcomers a head start and experienced users a quick nudge to more advanced zaps.

VirtualPBX also offers multiple tutorials on its feature page. These include instructions about keeping a running count of weekly calls through Gmail reports and using conditional logic when creating Trello cards for multiple teams.

There are thousands of combinations possible between the VirtualPBX Zapier Integration and the numerous other web apps listed on Zapier’s website. Prospective customers are encouraged to schedule a Free Demo of a VirtualPBX Phone Plan to see how the system works and how Zapier can help automate its daily processes.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Call Recording, External Storage, and more as needed. VirtualPBX supports office phones and personal devices, including business smartphones in its nation-wide 4G LTE network. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

VirtualPBX Releases ACD Queues Pro Feature for Management of Large Call Teams

VirtualPBX has announced the release of ACD Queues Pro, a new feature of the VirtualPBX Business Phone System designed to help expansive businesses manage large teams both on-site and remotely.

ACD Queues Pro builds upon the functionality of the existing ACD Queues feature by offering capabilities like Whisper and Barge, Hold Treatment options for inbound callers, advanced Call Routing to agents, Call Recording within queues, Performance Reports, and Activity Logging with downloadable reports.

“ACD Queues Pro drives advancements in our Business Phone System that will assist businesses with large call volumes,” said VirtualPBX COO Lon Baker. “We’re all excited to see this feature put into place. It’s one more step in the direction of giving our clients greater control over their inbound calls.

“Now clients have the options of Ring Groups, ACD Queues, and the new ACD Queues Pro for various levels of call routing complexity. It’s fantastic to see this put into place when so many companies are looking for full-featured, powerful call routing options that work directly alongside their base phone plans.”

Whisper and Barge features in ACD Queues Pro allow managers to coach agents and join active calls. When Whispering, managers can speak to an agent who is currently live in a call, but without the inbound caller able to hear the conversation. Barging gives managers the ability create a full 3-way call where both the agent and inbound caller can hear all other members of the conversation.

Hold Treatment options for queues lets administrators design the experience that inbound callers will enter when they’re waiting for an agent to answer the call. A queue could be set to announce the caller’s expected wait time and queue position before playing a few minutes of hold music. It can then repeat those actions to keep callers informed throughout their wait.

Advanced Call Routing options include the strategies Most Idle, Least Calls Handled, Least Offers Made, and Round Robin to suit the needs of any business. A random assignment of calls can be more fair while a prescribed assignment can target specific agents, for example, for training purposes.

Available Call Recording within queues can further enhance training methods for businesses that use ACD Queues Pro. Call Recording can be assigned to automatically capture inbound and outbound traffic on a per-agent level.

Performance Reports let you see the live activity for a session, including information about an agent’s time set as Ready, Away, In a Call, and in Recovery. Managers can quickly view agent performance in separate queues and display the performance of multiple agents side by side.

ACD Queues Pro Agent Performance

Activity Logging is also active for every user in each queue. The dashboard of the Activity Log can filter by agent, type of activity, and phone number to get an accurate picture of recent queue actions. Logs are also downloadable for viewing in external software. This makes an excellent compliment to the Call Reports feature that offers VirtualPBX Phone System users access to a complete history of calls and can filter reports by dozens of criteria.

ACD Queues Pro will make a perfect fit at larger organizations that process many inbound and outbound calls. Call centers, campaign headquarters, and distributed customer support teams, just to name a few, will find the power of this new feature a perfect fit for their goals.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Call Recording, External Storage, and more as needed. VirtualPBX supports office phones and personal devices, including business smartphones in its nation-wide 4G LTE network. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

VirtualPBX Dash Business Phone System Awarded 2020 Internet Telephony Product of the Year

2020 Internet Telephony Product of the Year Award LogoVirtualPBX announced today that it has received the 2020 Product of the Year Award from TMC and Internet Telephony Magazine.

This receipt marks VirtualPBX’s fourth consecutive Product of the Year win for its Business Phone System, which has gone through significant development in every year since 2017. The award represents not just the consistency of the phone system but for its innovation and ability to adapt to a changing marketplace.

“It’s amazing to see our string of Product of the Year wins stacked next to one another,” said VirtualPBX COO Lon Baker. “We’ve done an incredible job, and I’m sure we’ll continue to do great work in the coming years.”

Baker was quick to mention the VirtualPBX team as the driving force behind this success.

“It’s not just our Dash Phone System that deserves this award. It’s all the people on our team who put in the time and energy to make the platform what it has become. This includes our engineers who build and maintain the code, our customer support and sales reps who offer guidance and advice to customers, our marketing team that spreads the word of our development, the partners who work hard to support our efforts, and the management that pulls it all together.”

The VirtualPBX Dash Phone System is continually being updated with new features. Recent additions to the platform include upgrades to the Web Phone and its syncing capabilities with ACD Queues and a redesign of its Dashboard to more prominently feature Do Not Disturb functionality.

VirtualPBX customers are brought into the fold early with beta tests, like Zapier Integration. Furthermore, there are a handful of features in development like SMS text messaging and Call Center capability that were created in response to customer demand.

Rich Tehrani, the CEO of TMC, noted the importance of customers in his comment to all of this year’s award recipients:

“Congratulations to the winners of the 2020 INTERNET TELEPHONY Product of the Year Award. The recipients represent leaders within the VoIP and IP Communications industries and have demonstrated innovation and excellence. We look forward to seeing their future successes and continued leadership driving new solutions for their customers.”

This represents VirtualPBX’s sentiments exactly for what it hopes to achieve in the communications market. Customers should have access to powerful tools that make their business operations more effective and more efficient. They can achieve these goals with the VirtualPBX Business Phone System.


About VirtualPBX

VirtualPBX develops a powerful, affordable VoIP Phone System for businesses of all sizes. Enjoy professional features like Auto Attendant, Ring Groups, Zapier Integration, and full-featured Web Phone with every plan. Upgrade to Call Recording, External Storage, and more as needed. VirtualPBX supports office phones and personal devices, including business smartphones in its nation-wide 4G LTE network. Award-winning SIP Trunking and networking services are also available from this San Jose-based business of more than 20 years market experience.

VirtualPBX Contact:
Rachel Anderson, Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com

About INTERNET TELEPHONY magazine

INTERNET TELEPHONY has been the IP Communications Authority since 1998. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. Leading vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities.