Posted on September 27, 2019 by Charlie Galaviz
This cheatsheet is designed to offer a quick reference guide of Dash Business Phone System key functions and shortcuts. Whether you’re an Agent, User, or Administrator, these 5 basic functions are crucial for daily communications.
Quick Reference Guide
1. User Portal Log in via Dash Online
Agents can log in to the User Portal in one of two ways:
- Web User Portal – To log in to the User Portal, visit dash.virtualpbx.com. Once logged in, select “Mark as Ready” to log in to the queue.
- Feature Code – Log in quickly to the User Portal on your registered VoIP phone by dialing the shortcut *20 then pressing “send”.
2. Update Agent Status
In addition to logging in to the queue, Feature Codes allow agents to log out or update their availability in just a few taps:
Agent Login – Press *20 then press “send” on your registered VoIP phone.
Set Agent Ready – Press *21 then press “send” on your registered VoIP phone.
Set Agent Away – Press *22 then press “send” on your registered VoIP phone.
Agent Logout – Press *23 then press “send” on your registered VoIP phone.
3. Check Voicemail
Need to check your voicemail? Here are a few of the ways we make it easy for you to do so:
- User Portal – Once inside the Agent User Portal, select “Voicemail” in the top menu.
- Registered VoIP Phone – Once inside the Softphone App, dial *97 to listen to your voicemails.
- Web Phone – Once inside the Web Phone, select “Voicemail” on the left sidebar or dial *97.
For more ways to retrieve your voicemails, including sending them to your email’s inbox, visit our Dash Voicemail Guide.
4. IP Phone Call Transfer
The VirtualPBX Dash system has been designed to work flawlessly on a wide range of VoIP devices, allowing you to use the dialpad’s native functionality which includes call transfers.
- Press the native transfer button or icon on your VoIP device.
- Dial the extension, queue number, or outside number.
- Confirm your transfer.
5. Make a Call From Our Free Web Phone
Log in to the Web Phone using a Chrome or Firefox browser.
- Go to webphone.virtualpbx.net.
- Enter your email address.
- Enter the password from the first email.
- Click on Sign in.
- Click “Make a Call”
Award-Winning Support Available
We understand the process of learning new phone system functions can seem like a daunting task. That’s why our experts are available 24 hours/day, 365 days/year to guide you in the right direction. Our staff can be reached by online chat, email, phone, or by submitting a ticket here. If this isn’t your first rodeo and you prefer to get self-help, you can also check out our training videos, tutorials, and FAQs.
Posted on August 30, 2019 by Charlie Galaviz
Are you searching for a profitable, trusted, and simple way to monetize your website traffic? Look no further than the VirtualPBX Affiliate Program to earn commissions from referrals to our award-winning Dash Business Phone Plans.
VirtualPBX recently announced our new partnership with Impact that makes our Affiliate Program even more user-friendly and lucrative. Using Impact’s Radius software, we can accurately follow conversions and allow affiliates to monitor their own progress in a real-time online dashboard. Moreover, our affiliates will have full access to tutorials and tips about using the program successfully.
Still not convinced? Here are 5 more reasons to join the VirtualPBX Affiliate Program:
Sign up today – it’s FREE
Ready to earn your piece of the pie in a 167 billion dollar industry? Prospective affiliates can learn more about our program and apply directly on our Impact Signup Page. Have any questions for our Affiliate Manager? Ask away on Facebook and Twitter!
Posted on June 28, 2019 by Charlie Galaviz
Have you explored how SIP Trunking can help your business? In most cases, SIP Trunks offer superior cost-savings and flexibility when running an on-site PBX.
In this infographic, we highlight the distinct benefits you can expect from award-winning VirtualPBX SIP Trunking service. Manage call loads without burdensome hardware maintenance or costly PRI phone lines. Ensure connection to your customers with “burstable” channels that instantly address call traffic surges during peak hours.
Awarded SIP Trunking for Any Business, Anywhere
VirtualPBX SIP Trunking service offers the most economical and efficient solution for any sized business. No matter the challenge – our telephony experts can solve it!
Don’t have a SIP-enabled PBX system? No problem! We’ll create a custom solution just for you. Concerned about your internet speeds? Our network experts will help you secure extra bandwidth and manage your settings to ensure the highest quality telephone calls.
Want to learn more? Get your copy of our SIP Trunking Whitepaper today!
Posted on May 31, 2019 by Charlie Galaviz
Tired of choosing between business telephone system savings or advanced features? We hear you loud and clear.
The all-new Dash Business Phone Plans features the best of both worlds – so you don’t have to settle.
While we love cutting thousands of phone bills in half, our primary focus has always been to empower businesses by delivering the most innovative technologies to your office.
How much power can one phone system carry? Let’s examine five benefits of the all-new Dash Business Phone Plans.
Sign up your team – it’s FREE
Ready to explore what Dash has to offer? Prospective customers can sign up for a 14-Day Free Trial or call 888.825.0800 to learn more.
Posted on April 26, 2019 by Charlie Galaviz
Does your business telephone number catch the eyes or ears of customers? According to MarketingCharts.com, toll-free vanity numbers on visual ads can experience an 84% higher recall rate over traditional numbers. However, vanity numbers are 9x more memorable when advertised over the radio.
Vanity numbers aren’t the only numbers that are easier for the brain to recollect. Desirable area codes, historic years, and patterns impact the recall rate of local and international numbers as well.
Want to learn how you can give your telephone number an edge the first time it’s seen or heard? Check out our 5 tips to create a stand out business number.
5 Tips to Create a Stand Out Business Number
- Create an Association
Telephone numbers that signal a commonality or a relation with the audience are far less forgettable than numbers that are completely randomized. For example, a sporting goods franchise could consider the number “2323” because of its ties to Michael Jordan. Numbers that end in a year, pattern, or a famous athlete’s jersey number create an association and are far more likely to be remembered.
- Explore Vanity Numbers
Vanity telephone numbers are easy to remember, informational, and improve brand recognition. Selecting a vanity number is the perfect time to create an association between your product/service and your audience. Choose the vanity number that makes the most sense and is easy to recall. For example, 1-800-Flowers is a brilliant vanity number because it gives customers insight into the product, brand, and domain. Explore the largest selection of vanity numbers to find the perfect number.
- Strike Prefix Balance
Similar to selecting the “com” website domain extension, the “1-800” prefix is the most widely recognized toll-free number prefix. Other popular prefixes include 888, 877, 866, and 855. If your desired 1-800 vanity toll-free number is taken, consider how memorable “1-855-LAWYERS” is compared to “1-800-4368-5192”. Above all, striking a balance between association or vanity is more important than the prefix itself.
- Share DID Numbers
In figurative terms, DID numbers can be compared to handing out the key to the city. In medieval times, having the key to the city meant you were free to come and go without approval from the guards. DID numbers are virtual numbers that give direct access to individual employees without having to go through the telephone tree. Neat right? Therefore, DID Numbers are more likely to be saved to your customer’s contact list because of their desirable nature.
- Vocalize your Number
Ever had to repeat a voice message multiple times to catch the callback number? When broadcasting your telephone number it’s important to pronounce the number slowly and repeat the number more than once. In addition, a clever jingle like the 1-800-General commercials can be an effective way to introduce your number to the customers working memory. By effectively vocalizing your number, your audience can subconsciously remember your number without realizing it.
Get More Calls, Get More Business
In conclusion, telephone numbers are one of the key ingredients to building a sustainable business. VirtualPBX offers the largest selection of local, toll-free, and international telephone numbers to choose from. We’ll even help you find the perfect business phone plan to compliment your new telephone number. What do you have to lose? Transform your communications today.