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Dash Business Phone System Interface

VirtualPBX 5 Blogs

Want to know the best conference phones for your business or the top VoIP terms for 2018? Look no further than these Top 5 lists, complete with infographics and helpful links.

5 Ways to Improve Microsoft Teams Call Performance

Business Phone Numbers

“Bring Your Own Telecom Provider” and “Call Center Software” are two of the main selling points of Microsoft Teams.

As a leader in Unified Communication Solutions, we’re excited to share exactly how our native integration will supercharge your Teams experience.

Improved call reliability, advanced call routing, and sophisticated call reports are just a few of benefits you can expect from our powerful integration.

Today’s blog will share how you can level up your Microsoft Teams call performance while maintaining user’s focus within Microsoft Teams.

1. Unlimited Calling

Unless all of your business contacts have Skype for Business or Microsoft Teams, you’re bound to outgrow the call limitations placed on Teams accounts. VirtualPBX offers the best of both worlds. From inside your Microsoft Teams portal, your employees can convienently receive inbound calls and make outbound calls to all 50 US states, Canada, Mexico, and Puerto Rico.

2. Advanced Call Reports

When managing dispersed employees, call handling insights are vital to tracking the peformance and quality of your call operation. By leveraging our sophisticated call reports, you’ll be able to monitor employee performance or department-specific KPIs. Furthermore, our vast selection of time-based and performanced-based reports can be accessed by management on a schedule or on-demand.

3. Call Center Functionality

Enable your agents to be more effective when serving customers from anywhere. Empower your Microsoft Teams call center with robust features like ACQ Queues Pro and Multiple Auto Attendants. Plus, you get call center favorites like Whisper, Barge, Agent Performance, Activity Logs, and Dynamic Call Monitoring through VirtualPBX.

4. Call Routing Features

Our customers choose VirtualPBX to have precise control over their call routing. Features like Auto Attendant Menus, Department Routing, and ACD Queues Pro are designed with logic that keeps your caller experience frictionless and customer satisfaction high.

5. Phone Number Management

Our VirtualPBX dashboard makes it easy to manage your local, toll-free, and international numbers without bogging down your Teams account. Plus, you can utilize our Advanced Call Reports to track phone number activity for users, initiatives, and campaigns.

Give the Microsoft Teams Dialer a Boost

Your agents shouldn’t have to learn a new software to get superior call quality. With the VirtualPBX Microsoft Teams Integration, your employees will be able to access advanced telephony and call center features right from the Teams dialer.

If you would like to learn more, our experts are happy to offer a free demo of all that VirtualPBX has to offer your Microsoft Teams account.

5 Best Business VoIP Features For Busy Professionals

Business Phone Numbers

Business VoIP features for busy professionals offer time-saving and convenient solutions for everyday workflow inefficiencies.

As a Telecommunications company with remote and hybrid employees, creating a productive and streamlined workplace is our field of expertise.

Today’s blog will share five types of business VoIP features designed with busy professionals in mind.

1. DND

Make the switch from busy, to productive with Do-Not-Disturb. DND allows you to pause all incoming call activity temporarily. Furthermore, you’ll have the ability to direct callers to a default call flow such as an assistant or voicemail box. Most importantly, you’re able to focus on priority initiatives while keeping your customers satisfied.

2. Integrations

Automations are essential for efficient workflows and time management. At VirtualPBX, we lean on integrations that populate reports, log information, and send Slack alerts. Through Zapier, there are more than 3,000 business apps to choose from. Additionally, our Salesforce Integration makes it easy to click-to-call leads, schedule follow-ups, and input call notes.

3. Reports

For managers, it’s important to trust but verify that business operations are running like clockwork. As a result, we believe live data and performance reports are must-haves for every team. Tools like Call Logs and Advanced Call Reports allow you to quickly check the status of call activity to identify which teams may need assistance or see which priorities need shifting for the day.

4. Dynamic Voicemail Boxes

Checking voicemails are time-consuming; however, technology has come a long way in the past few years. Dynamic Voicemail allows you to set voicemail greetings, receive voicemail transcriptions to email inboxes, and wire up time-saving integrations. Furthermore, sending callers to voicemail is a viable strategy to preserve your time and screen your callers.

5. VirtualPBX Softphone App

Transform your smartphone or computer into a powerful communication hub capable of HD voice, Business SMS, and Video Conferencing. The VirtualPBX Softphone App also includes collaborative features like user presence, team chat, and file-sharing that will keep you productive no matter how busy your schedule gets.

Create a Faster Workflow Today

Ready to fine-tune your business workflows? VirtualPBX is an award-winning VoIP ecosystem with features like HD Voice, SMS, Video, and so much more. Our Dash platform allows you to streamline communications with your clients and employees from anywhere. In addition, you’ll have the ability to create custom integrations and utilize our API to meet your specific communication needs.

If you would like to learn more, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business.

5 Types of Business Phone Numbers and Why You Should Use Them

Business Phone Numbers

Business phone numbers offer a reliable and professional way for callers to contact your business. Aside from presenting a credible public appearance, business numbers can help you reach local, national, and international customers.

Additionally, the various business numbers offer different advantages, such as aiding branding, improving accessibility, and tracking campaign performance.

Today’s blog will share five types of business phone numbers to help you decide which type is right for your business.

5 types of business phone numbers

Local Numbers

Local numbers serve businesses from startups and entrepreneurs to national companies with regional locations. They appear more trustworthy and credible when appearing in local directories and search engines. Thus, they receive higher answer rates and incoming call volume. Finding a Local Number is easy. Using a Local Number lookup tool, you’ll be able to browse numbers in your area that are available.

International Numbers

Are you trying to expand your overseas business inside the United States? International Phone Numbers allow you to grow your business across the pond and beyond. Further, US-based companies can offer international customers inexpensive calling options by selecting from thousands of available numbers priced at $4.99 each per month.

Toll-Free Numbers

Toll-Free numbers convey size and importance. They also provide a cost-free way for long-distance callers to contact your business. The most popular toll-free number prefix is 800, but 888, 877, 866, and 855 are also common. If you’re trying to improve accessibility to your business and don’t mind footing the bill, toll-free numbers are the way to go. You can browse Toll-Free Numbers starting at $1.99 each per month using our lookup tool.

Vanity Numbers

Vanity Numbers like 1-800 Flowers leave a great first impression, they’re memorable, and they generate more business. At VirtualPBX, We believe Vanity Numbers are worth their weight in gold. Check out our guide on how to create an intelligent Vanity Number for your business.

DID Numbers

DID Numbers (Direct-Inward-Dialing) eliminate the middleman when important callers are trying to reach a specific person or department at your business. They can even be routed directly to a particular ring group, device, or voicemail box. For example, DID numbers could be used to bypass a receptionist to provide a direct line to your sales team.

Claim Your New Business Number Today

Ready to claim your business number? VirtualPBX offers one of the largest databases of local, toll-free, vanity, and international numbers. And that’s just the beginning; VirtualPBX offers award-winning business phone plans for businesses of all types and stages. Once more, every plan offering includes at least three local or toll-free numbers for free.

If you would like to learn more, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business.

Five Best Text Message Service Examples for Business

Business Texting Examples

Text messaging services allow savvy businesses to streamline customer correspondence, increasing sales and customer satisfaction.

Furthermore, studies show that text messages are a win-win for both brands and consumers. 83% of clients would prefer to receive booking appointments via text, and 45% of prospects would purchase a product after receiving an SMS.

Today’s VirtualPBX 5 blog will show you five simple and effective text message service strategies that the pros use to capture more business.

Business SMS Statistics

Sales Promotions

Want to spread the word about your latest sales promotion? While you may be inclined to send out an email blast, think again. SMS marketing, also known as mass texting, has a 98% open rate than email marketing, allowing you to take full advantage of your subscriber list.

Giving Quotes / Placing Orders

Build trust and loyalty from your customers by submitting quotes on-demand. Having an automated process for placing orders will not only boost your revenue, but it also shows your customers that you’re reliable. For example, if your sales team misses a call, you could instantly trigger a text message to be sent to the prospect. Remember, successful companies don’t let leads fall through the cracks; they create processes that keep customers happy while waiting in line.

Providing Support

Text messaging offers your customers a personalized and convenient way to seek help. Not only is it the preferred method of communication for 75% of customers below the age of 44, but it’s equally convenient for businesses. Best of all, your support can manage all the conversations in one place while utilizing the company line to keep their private telephone number discreet.

Appointment Reminders

Missed appointments can affect the bottom line and hurt operational efficiency. Open rates for SMS messages are off the charts impressive. Therefore it’s the obvious choice when reminding your clients about upcoming appointments. Furthermore, studies show that more than 60% of people read their text within 5 minutes. Overall, SMS appointment reminders are a must-have for businesses that schedule appointments.

Asking for Feedback

Don’t be shy to ask customers for feedback via text message. As email open rates trend downward, text messages are more likely to be read. Happy customers are usually delighted to leave a positive review about how fantastic your customer service is. When the next customer sees your excellent online reviews, you’ll earn more business, and the cycle will continue.

Add Business SMS to Your Workplace

Ready to grow your business using texting for business? VirtualPBX allows you to send and receive SMS messages from the convenience of your business phone system. You will have the power to fully automate SMS marketing, send an SMS from your CRM, and utilize our API to make a custom Business SMS integration. Best of all, VirtualPBX allows you to communicate from your business line, in order to keep your personal information secure.

If you would like to learn more about Business SMS, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business. Contact us today!

Designing a Hybrid Workplace: 5 Tools Every Business Needs

Hybrid Workspace Can Benefit From Video Conferencing - Video Conference on Desktop ComputerHybrid workplaces require leaders to design workplaces that accommodate the needs of both onsite and remote workers.

While a range of working configurations poses complex challenges, 48% of executives will implement a flexible office model by summer 2021. That’s up from nearly 20% in Q1 2021. With no signs of slowing down, we’d like to highlight five phone system features that every hybrid organization needs.

As a business VoIP company with established hybrid and remote workers ourselves and thousands of customers across the remote spectrum, creating cohesive workspaces for distributed teams is our expertise.

VirtualPBX Softphone App

VirtualPBX Softphone on Multiple DevicesOur award-winning VirtualPBX Softphone App is a hub for hybrid team communications. It allows you to transform any cell phone, tablet, or computer into a VoIP extension. Without forfeiting their private numbers, your employees can make and receive calls from any location using their favorite devices. Plus, it offers collaborative features such as user presence, video conferencing, team chat, SMS, and file sharing.

Video Conferencing

VirtualPBX Desktop Softphone With Video Conference Example When your staff is splitting time between home and the office you’ll need a virtual conference room to gather and focus. Our enterprise-ready video conferencing solution was designed to offer seamless collaboration from anywhere. You can start a conference instantly, schedule a call in advance, or copy your personal conference link to a clipboard. Furthermore, you can enhance your meetings by screen sharing, recording conferences, receiving conference reports, and fine-tuning conference settings.

Hot Desking

Hot Desking perfectly suits organizations with staggered schedules or employees that split time between their office and home. It allows your employees to log into any phone in the office and turn it into their personal work phone for the day. If you’re looking to create an open seating arrangement, hot-desking helps create a familiar and productive workspace.

Flexible Device Options

VirtualPBX Dashboard on Laptop and Phone It’s only natural that your employees will have their preferences for the devices they use daily. Flexible Device Options give your team the option to select from a smorgasbord of VoIP capable devices. These options include softphone apps on their personal devices, a browser-based Web Phone, desk phones, cordless phones, and conference phones. Plus, our Busy Lamp Field (BLF) feature will offer presence information, so you can tell when your co-workers are busy or idle. This feature is especially helpful for receptionists and monitoring employee phone usage.

Advanced Call Reporting

We trust our employees, but we also know that call data insights help us improve our agent performance. Advanced Call Reporting models and stores historical and real-time insights that allow you to create reports, workspaces, and filters. We can see who is making the most calls, call duration by talk time, and much more. Best of all, all of these powerful insights can be downloaded on-demand or sent to any manager’s inbox on a recurring schedule.

VirtualPBX Call Reporting Collage of Graphs

Create Your Hybrid Workplace

Want to safely reopen and create a modern flexible office? VirtualPBX offers fully customizable business phone plans designed for on-premise, remote, and flexible workers. Our cost-effective communication platform is a one-stop shop for your organization’s communication and collaboration needs.

Want to learn more? Design and deploy your workplace of the future by chatting with one of our VoIP experts today!