Posted on March 27, 2020 by Charlie Galaviz
As businesses shutter doors and adjust to the challenges of telecommuting, flexible scheduling, and remote work, we’ve been working around the clock to assist affected companies as they work from home.
VirtualPBX has been a remote-first company for several years and has continuously tested new tools and software to find out what works best for us.
We’re confident in our fully-remote operation and want to pass our years of knowledge to you. Check out our team members’ favorite remote work tools and tips.
Connect From Any Device, Anywhere
The VirtualPBX business phone system allows your employees to connect from any device, anywhere. Whether your employees prefer using their mobile phones, desk phones, or laptops, we can turn any device into a fully-functional PBX phone – while still showing your professional company Caller-ID to your company contacts.
We have even more tips and tricks in our Remote Work Training Webinar that can assist your business with going remote. Feel free to reach out for anything else you need.
Posted on February 28, 2020 by Charlie Galaviz
In the coming days, Novel Coronavirus (COVID-19) cases are expected to rise in North America and abroad. According to the CDC, It’s not a matter of ‘if,’ it’s a matter of ‘when’.
Now is the time for businesses to start taking the necessary precautions to keep employees safe and ensure business continuity during an epidemic. It’s critical that businesses implement cloud-based software tools to communicate and manage remote employees.
The following guide contains 5 steps organizations can take to ensure business continuity and disaster recovery for Novel Coronavirus.
Novel Coronavirus Business Contingency Plan
- Employee Cross-Training
Be prepared for absentee employees by cross-training employees in multiple functions. Increasing the skill capacity of your workforce allows you to create an efficient, durable, and flexible operation. A temporary loss in productivity is a small price to pay for the benefits you will gain in risk mitigation.
- Non-Punitive HR Policies
Ensure HR policies for PTO and sick leave are consistent with public health suggestions. A flexible and unpunishable sick leave policy can reduce the chances of infected employees returning to work. Furthermore, employees may need time off to assist with sick parents, spouses, or children.
- Sterile Work Environment
Maintain a sterile work environment by routinely disinfecting desks, telephones, keyboards, door knobs, and common areas. Encourage employees to maintain good hygiene by handing out masks and hand sanitizer. In addition, instruct employees to avoid handshakes and large congregation.
- Flexible Work Schedule
Coordinate a remote work schedule for employees who can perform their job function from home. Give a flexible schedule to employees who are essential to on-site operations. Consider staggered scheduling, compressed hours, or a results-only work environment (ROWE) to reduce the amount of interaction amongst employees.
- Business Phone System
Being equipped to communicate virtually is the single most important step any organization can take to prepare for COVID-19. Consider implementing a cloud-based phone system to maintain a direct line of communication to your staff and customers. Furthermore, with tools like the VirtualPBX Web Phone and Softphone App, you can transform any location into a productive home office for remote work.
For more information on business and employer preparation, visit CDC.gov.
Posted on January 31, 2020 by Charlie Galaviz
Do email communications hold your business back from establishing stronger relationships with your clients and investors? With the help of a dedicated business phone system, you can grow your business to new heights in 2020.
Here are our 5 steps to success:
Get Your Base Camp Starter Kit
Every trek up Everest begins at base camp. It’s where world-class mountaineers dream and prepare for the immense journey ahead. Similar to being equipped to summit Everest, every business needs the right tools to climb to new heights.
For a limited time, you can open a new business phone line with VirtualPBX Unlimited User Plans and save 20%. With minute options ranging from 300 minutes, 500 minutes, or 1000 minutes, you’ll find the exact minutes to fit your needs.
Posted on October 31, 2019 by Charlie Galaviz
As brick and mortar retailers close stores throughout the U.S., Spirit Halloween Stores continue onward and upward. Since 1983, Spirit has grown to more than 1,300 stores across the U.S. and Canada.
What’s the key to its staying power throughout the “retail apocalypse” that’s claimed major retailers like Sears and Toys-R-Us? Here are 5 lessons your business can learn from Spirit.
5 Lessons Your Business Can Learn From Spirit
- Lease Agreements
Sign short-term, flexible leases. There’s a sense of pride in having a year-round storefront location, but signing a long-term lease is not ideal for every business. In the case of Spirit, signing a 6-8 week lease is the sweet spot. Your brand can prepare for customer elasticity by carefully negotiating a lease duration that works for both you and the leasing company.
- Pop-Up Shopping
Consider opening a pop-up store to test the viability of a location. For some shops, a bad location may be impossible to rebound from. Moving one block over could be the difference in staying in business. Spirit continually tests new locations and doubles down on homerun locations. Smaller brands that may not be seasonal can ask a larger retailer if they can open a pop-up shop in their department store. It’s a win-win because it allows smaller brands to gain visibility and allows the retailer to earn a pop-up shop fee.
- Operations Scaling
Learn to scale your operations with consumer demand. Spirit has mastered the art of supply and demand economics. It is able to scale operations when the demand for Halloween costumes reaches a peak; then it scales down operations on Nov 1st when the demand decreases. You may want to focus on scaling in other ways like finding suppliers of products and services that allow you to avoid excess supply. In return, you can lower costs and run a more efficient operation.
- Business Challenges
Overcome business challenges by having a plan A, B, and C. Spirit does an incredible job of successfully dealing with roadblocks. When a prime location becomes signed to a permanent tenant, they search for a new location. In the event that they have no location, they create a tent location in an empty lot. Don’t let an obstacle determine your success or failure.
- Customer Experience
Make sure your customer experience is top-notch. Spirit has nailed down customer interaction by giving customers an unforgettable experience at their retail locations. Besides the product and services Spirit offers, they make it fun to enter their stores and interact with their staff. You can follow suit by hosting holiday parties or creating festive greetings for your business phone system.
Halloween and Beyond
Whether you have a national seasonal business like Spirit Stores or run a full-time operation, business never sleeps. A cloud-based phone system is the best way to keep your business flowing like a well-oiled machine and allows your business to scale up or down according to seasonal traffic. Customize your holiday greetings, set advanced call routing schedules, and easily add users as business grows. Best of all, our business phone plans are backed by 24/7 support – even on Halloween night.
Posted on September 27, 2019 by Charlie Galaviz
This cheatsheet is designed to offer a quick reference guide of Dash Business Phone System key functions and shortcuts. Whether you’re an Agent, User, or Administrator, these 5 basic functions are crucial for daily communications.
Quick Reference Guide
1. User Portal Log in via Dash Online
Agents can log in to the User Portal in one of two ways:
- Web User Portal – To log in to the User Portal, visit dash.virtualpbx.com. Once logged in, select “Mark as Ready” to log in to the queue.
- Feature Code – Log in quickly to the User Portal on your registered VoIP phone by dialing the shortcut *20 then pressing “send”.
2. Update Agent Status
In addition to logging in to the queue, Feature Codes allow agents to log out or update their availability in just a few taps:
Agent Login – Press *20 then press “send” on your registered VoIP phone.
Set Agent Ready – Press *21 then press “send” on your registered VoIP phone.
Set Agent Away – Press *22 then press “send” on your registered VoIP phone.
Agent Logout – Press *23 then press “send” on your registered VoIP phone.
3. Check Voicemail
Need to check your voicemail? Here are a few of the ways we make it easy for you to do so:
- User Portal – Once inside the Agent User Portal, select “Voicemail” in the top menu.
- Registered VoIP Phone – Once inside the Softphone App, dial *97 to listen to your voicemails.
- Web Phone – Once inside the Web Phone, select “Voicemail” on the left sidebar or dial *97.
For more ways to retrieve your voicemails, including sending them to your email’s inbox, visit our Dash Voicemail Guide.
4. IP Phone Call Transfer
The VirtualPBX Dash system has been designed to work flawlessly on a wide range of VoIP devices, allowing you to use the dialpad’s native functionality which includes call transfers.
- Press the native transfer button or icon on your VoIP device.
- Dial the extension, queue number, or outside number.
- Confirm your transfer.
5. Make a Call From Our Free Web Phone
Log in to the Web Phone using a Chrome or Firefox browser.
- Go to webphone.virtualpbx.net.
- Enter your email address.
- Enter the password from the first email.
- Click on Sign in.
- Click “Make a Call”
Award-Winning Support Available
We understand the process of learning new phone system functions can seem like a daunting task. That’s why our experts are available 24 hours/day, 365 days/year to guide you in the right direction. Our staff can be reached by online chat, email, phone, or by submitting a ticket here. If this isn’t your first rodeo and you prefer to get self-help, you can also check out our training videos, tutorials, and FAQs.