Posted on June 26, 2020 by Charlie Galaviz
Video calling empowers businesses of all sizes and industries to communicate and collaborate in ways that extend beyond virtual meetings. It can help you reduce operational costs and propel efficiency at your business in the wake of the uncertain times ahead.
As a telecommunications company with over two decades of experience, we’re no stranger to providing solutions for small and medium-sized businesses. Here’s why you should now, more than ever, begin using video at your organization.
1. Increase Productivity
Are your employees already working from home? Your small business could potentially save thousands on rent, office supplies, and utilities expenses by telecommuting full-time. According to Skill Scouter, 94% of businesses claim that video conferencing has increased their business’s productivity. In other words, moving to a virtual office is great for your pocketbook and your employee efficiency.
2. Improve Training and Reporting
As a remote-first team, we know first-hand the importance of utilizing video calling for training and informational purposes. Our Marketing, Sales, and Support teams rely on video screen sharing for explaining complex procedures, creating product demonstrations, and presenting analytics live. With video calls, you too can share your important documents with dozens of others in a company conference.
3. Expedite Your Interviews
Video conferencing allows businesses to forego in-person interviews in favor of quick and convenient video interviews that are just as effective. Save yourself the time and money on airline tickets, lodging, and meals for your interview candidates by conducting virtual interviews with them instead.
4. Boost Your Team Morale
Over the years we’ve learned that video calls can accomplish what voice calls cannot. While VirtualPBX offers both Voice and Video Calling (Beta) for 1-1 video calls, we intentionally conduct daily video meetings because it creates a stronger interpersonal connection among our team members. Placing a face to the voice and inviting our co-workers into our home office is akin to the watercooler conversation. This helps us communicate well and often.
5. Increase the Value of Your Meetings
Ever gathered a dozen people into a conference room only to find out you’re missing the dongle that connects to the projector? Huddling employees into a conference room can be an unproductive and unreliable method of communication. Keep your team on task with video-based meetings that get straight to the point.
Voice and Video Together in Harmony
At one time, professional video conferencing was a costly solution for businesses. With VirtualPBX Video Calling (Beta), you can now enjoy 1-1 video calls as part of our shift towards being a complete Unified Communications provider.
Want to take Video Calling (Beta) for a test-drive? New and existing customers can sign up for it today!
Posted on May 29, 2020 by Charlie Galaviz
Eager to get back to business? According to Alignable, COVID-19 negatively affected 85% of small businesses.
While consumer behavior isn’t likely to change overnight, there are steps small business owners can take to shift consumer spending back to your local community.
Our goal is to help you recover quickly. The following guide contains five small business strategies you can use to bring customers back sooner.
The key to successfully reopening is communication. Let your customers know you’re open for business in a variety of ways. Consider sending out an email newsletter, posting on social media, updating your local listings, and making sure your business phone greetings are all up to date. Furthermore, if you have a physical location, you can place an “Open for Business” sign in front of your store.
- Health and Safety
When announcing your reopening, it’s important to simultaneously outline the steps your business is taking to ensure the health and safety of your customers. It could be as simple as creating an option “2” on your phone system’s auto attendant to inform customers about the precautions you’re taking. Does your business skew towards an older demographic? Consider opening an hour early to let high-risk individuals shop.
- Partnerships and Referrals
Small businesses are stronger together. Now is the perfect time to grow your partnerships and referral programs. Whether you’re creating a refer-a-friend program, building relationships with affiliates, or partnering with other local businesses, you’ll be stronger in numbers.
- Free Advertising
When money is tight, businesses must get creative and take advantage of every free advertising opportunity. Some of my favorite free advertising channels include Google My Business, Yelp, Yellow Pages, and Alignable. Once you create a profile, be sure to add photos, share promotions, and encourage reviews from your customers. But don’t stop there, make sure you’re added to every local directory in your area.
- Online Store
To level the playing field with large retail giants like Amazon, Target, and Walmart, small businesses should seriously consider catering to online shoppers. Sites like Facebook, Etsy, and Shopify are small business-friendly and make it extremely convenient for customers to explore the marketplace and purchase your products.
Keep Your Customers Informed
Above all, keeping your customers informed is the single most important step a business can take when reopening. The VirtualPBX Business Phone System provides the most streamlined way to manage your hours of operation, introduce new safety protocols, and lead customers to the right person or department at your business.
We’re here to take the stress out of reopening your business. Our team is standing by 24/7 to answer your questions and help you select a plan that fits your unique needs.
Posted on April 24, 2020 by Charlie Galaviz
In lieu of recent events, many businesses are finding solutions for remote workers to maintain lines of communication that offer reliability, flexibility, and cost-savings.
Whether your goal is to forward calls to a home office, manage a remote call center, or improve call handling at your essential business, VoIP will keep you connected and productive.
Not sure where to start when finding a VoIP solution? Let this guide help you pinpoint what you’re
As you follow along, feel free to take out a pen and paper to write down which features best fit your business needs. Without further ado, here’s how VoIP works.
Explore Solutions for Remote Teams
Want to learn more about features built for remote teams? Visit our Remote Office page or call 888.825.0800 to speak with a VoIP specialist.
Posted on March 27, 2020 by Charlie Galaviz
As businesses shutter doors and adjust to the challenges of telecommuting, flexible scheduling, and remote work, we’ve been working around the clock to assist affected companies as they work from home.
VirtualPBX has been a remote-first company for several years and has continuously tested new tools and software to find out what works best for us.
We’re confident in our fully-remote operation and want to pass our years of knowledge to you. Check out our team members’ favorite remote work tools and tips.
Connect From Any Device, Anywhere
The VirtualPBX business phone system allows your employees to connect from any device, anywhere. Whether your employees prefer using their mobile phones, desk phones, or laptops, we can turn any device into a fully-functional PBX phone – while still showing your professional company Caller-ID to your company contacts.
We have even more tips and tricks in our Remote Work Training Webinar that can assist your business with going remote. Feel free to reach out for anything else you need.
Posted on February 28, 2020 by Charlie Galaviz
In the coming days, Novel Coronavirus (COVID-19) cases are expected to rise in North America and abroad. According to the CDC, It’s not a matter of ‘if,’ it’s a matter of ‘when’.
Now is the time for businesses to start taking the necessary precautions to keep employees safe and ensure business continuity during an epidemic. It’s critical that businesses implement cloud-based software tools to communicate and manage remote employees.
The following guide contains 5 steps organizations can take to ensure business continuity and disaster recovery for Novel Coronavirus.
Novel Coronavirus Business Contingency Plan
- Employee Cross-Training
Be prepared for absentee employees by cross-training employees in multiple functions. Increasing the skill capacity of your workforce allows you to create an efficient, durable, and flexible operation. A temporary loss in productivity is a small price to pay for the benefits you will gain in risk mitigation.
- Non-Punitive HR Policies
Ensure HR policies for PTO and sick leave are consistent with public health suggestions. A flexible and unpunishable sick leave policy can reduce the chances of infected employees returning to work. Furthermore, employees may need time off to assist with sick parents, spouses, or children.
- Sterile Work Environment
Maintain a sterile work environment by routinely disinfecting desks, telephones, keyboards, door knobs, and common areas. Encourage employees to maintain good hygiene by handing out masks and hand sanitizer. In addition, instruct employees to avoid handshakes and large congregation.
- Flexible Work Schedule
Coordinate a remote work schedule for employees who can perform their job function from home. Give a flexible schedule to employees who are essential to on-site operations. Consider staggered scheduling, compressed hours, or a results-only work environment (ROWE) to reduce the amount of interaction amongst employees.
- Business Phone System
Being equipped to communicate virtually is the single most important step any organization can take to prepare for COVID-19. Consider implementing a cloud-based phone system to maintain a direct line of communication to your staff and customers. Furthermore, with tools like the VirtualPBX Web Phone and Softphone App, you can transform any location into a productive home office for remote work.
For more information on business and employer preparation, visit CDC.gov.