VirtualPBX Wins 2018 Mobile Breakthrough Unified Communications Solution of the Year Award
Posted on October 24, 2018 by Casey Houser
San Jose, California (October 25, 2018) – VirtualPBX announced today that the 2018 Mobile Breakthrough Awards competition has named it the sole winner of this year’s Unified Communications Solution of the Year Award for development of the VirtualPBX Mobile Service.
Lon Baker, VirtualPBX COO, expressed his company’s excitement for having received the award.
“Speaking for myself and the rest of the VirtualPBX team: We’re thrilled to be recognized as a top company in the UC market. Our primary goal is always to make business communications easier and more functional. With the 4G LTE Mobile service, we give clients native access to our Dash Business Phone System whether they’re inside the office or on the go. They can call, text, and remain connected from anywhere, and never lose access to customers or fellow employees.”
Smartphones on the VirtualPBX Mobile service connect directly to Dash Business Phone Plans. Once connected, a business’s mobile devices act just like desk phones. They gain all the features Dash offers, including Conferencing, Call Recording, Extension Dialing, inclusion in Ring Groups, and connection to ACD Queues when available.
Businesses can purchase phones like the Apple iPhone 8 and 8+ or the Google Pixel 2 or Pixel 2 XL directly from the VirtualPBX Store. Or they can bring their own handsets and order new SIM cards for their devices. Most unlocked mobile phones will work with the service.
Calls made through VirtualPBX Mobile can appear as either the fully-configurable Caller ID Name of the business or the Caller ID number of an individual mobile phone. This way, callers can either represent the business as a whole or their station as an employee.
Transferring existing business phone numbers to VirtualPBX Mobile devices is easy. Users can also opt for new local numbers based on their zip codes. In either case, customers can easily keep in touch with individuals through their mobile numbers or business extensions associated with their Dash accounts.
“While the promise of true mobile VoIP and unified communications solutions bring a plethora of compelling benefits, complicated configurations and app setups have slowed down enterprise adoption of this promising technology,” stated James Johnson, managing director, Mobile Breakthrough. “VirtualPBX is taking on these issues head on by enabling enterprise customers to use their mobile phones natively on the VirtualPBX Dash Business phone system without any complex installation or configuration issues. We’re excited to recognize VirtualPBX for their innovation in the Unified Communications space, and we congratulate them on their well-deserved 2018 Mobile Breakthrough Award.”
Competition was fierce for the 2018 Mobile Breakthrough Awards. More than 200 nominations were whittled down to such impressive company as Cisco, VMWare, and Verizon.
VirtualPBX is honored to sit with such fine company and to have the opportunity to further expand the unified communications market. It will continue to innovate its Dash Business Phone System and its accompanying Web Phone, Softphone, and of course the VirtualPBX Mobile service that has seen much success in such a short period.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact:
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
About Mobile Breakthrough
Part of the Tech Breakthrough Awards organization, the Mobile Breakthrough Awards program is devoted to honoring excellence in mobile and wireless technology companies, products and people. The Mobile Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough mobile companies and products in categories including Cloud Computing, Mobile Management and Security, Wireless and Broadband, Mobile Analytics, IoT and Smart City technology, WLAN, WiFi and more. For more information visit www.MobileBreakthroughAwards.com.
VirtualPBX Expands Included Features List to Include Call Recording and Conferencing
Posted on September 4, 2018 by Rachel Anderson
Dash Business Phone Plans More Powerful Than Ever
* Check out our Plan Comparison page for a look at our new business phone plans and free trials.
San Jose, California (July 24, 2018) — VirtualPBX announced today that Conferencing and Call Recording features, formerly plan add-ons, are now included at no extra charge for all current and future Dash customers on the included features list.
Said Lon Baker, COO of VirtualPBX, of the news, “We’re in the business of making communications simple, professional, and technologically advanced for all of our customers – no matter how large or small they may be. By providing Conferencing and Call Recording at no added expense, this promise becomes even more robust. Additionally, many new customers come to us with multiple bills and service providers – this solution streamlines their communications strategy so that they need only pay for and manage one service.”
Both Conferencing and Call Recording can be personalized in minutes in the easy to use Dash online portal alongside all features available on VirtualPBX Dash Business Phone Plans. Existing customers will notice these new features in their system today and new customers will find them upon first login.
Conferencing with VirtualPBX is extremely straightforward. Administrators may allow all users or select individuals the ability to create their own conference, set a room number, and provide a PIN to ensure only invitees may enter. To join, attendees just call the number and enter the room and PIN set by the host.
Call Recording on the other hand, has many more facets that can be adjusted. For starters, an organization may choose to allow only inbound or outbound calls to be recorded. They may also elect to have only certain departments record calls. This is handy for organizations that use sales calls for training, or manage quality and customer satisfaction for support calls. Plus, it doesn’t end there. The Call Recording Manager lets you listen to and manage your call recordings from one place with an included storage allotment of 1GB. Additional storage through the Call Recording Manager is $4.99/GB/month, but users may also integrate an outside data storage service should they choose.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact:
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
4G LTE Mobile Honored for Exceptional Innovation
Posted on July 24, 2018 by Rachel Anderson
VirtualPBX Receives 2018 Unified Communications Product of the Year Award
San Jose, California (July 24, 2018) — VirtualPBX announced today that TMC, a global, integrated media, has named VirtualPBX-Powered 4G LTE Mobile as a 2018 Unified Communications Product of the Year Award winner.
“We’re thrilled to have received this award for our new 4G LTE Mobile offering” shared Paul Hammond, CEO of VirtualPBX. “Though new to our lineup, this feature solves a problem that has persisted since the invention of the personal mobile device. VirtualPBX-Powered 4G LTE Mobile removes all of the extra steps, workarounds, apps, and integrations that employees have endured while trying to use a mobile device for work purposes, giving them a fully-functional mobile phone that is native on our business phone system.”
Adding a mobile phone natively allows users to take advantage of features like Ring Groups, extension dialing, Business and Holiday Hours, Call Recording, and Real-Time Monitoring, which are included on every VirtualPBX Business Phone Plan. 4G LTE Mobile also gives users texting as well as shared data and minutes. Phones may be purchased from VirtualPBX or users may request a SIM chip for their own compatible, unlocked device. Perhaps the best part is that all mobile devices are billed together on one invoice – no more chasing down employee expense reports or managing multiple vendors.
“It gives me great pleasure to honor VirtualPBX as a 2018 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product, 4G LTE Mobile” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by VirtualPBX in their groundbreaking work.”
Winners of the 2018 Unified Communications Product of the Year Award will be announced online and highlighted in INTERNET TELEPHONY magazine online.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact:
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space.
About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.
TMC Contact:
Stephanie Thompson
Manager
203-852-6800 Ext. 139
sthompson@tmcnet.com
VirtualPBX Receives the 2018 WebRTC Product of the Year Award
Posted on July 11, 2018 by Rachel Anderson
VirtualPBX Web Phone Honored for Exceptional Innovation
San Jose, California, July 12, 2018 — VirtualPBX announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named the VirtualPBX Web Phone as a 2018 WebRTC Product of the Year Award winner.
“It gives me great pleasure to honor VirtualPBX as a 2018 recipient of the WebRTC Product of the Year Award for their innovative solution, the VirtualPBX Web Phone,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by VirtualPBX in their groundbreaking work on the VirtualPBX Web Phone.”
The VirtualPBX Web Phone is the simplest way to make a phone call as it requires no additional hardware or software to begin and because it is browser-based, users never need to manage any updates. Introduced just three months ago in April 2018 and available for all VirtualPBX Dash Business Phone System users for free as part of their plan, the VirtualPBX Web Phone has been adopted quickly by existing customers. It has also gained significant traction in the VoIP market, where it’s ingenuity and low-barrier access outpaces the competition.
Says Luis Daniel Garcia-Ruiz, VP of Devops at VirtualPBX of the 2018 WebRTC Product of the Year Award, “What is especially exciting about receiving this award so soon after its induction is that we’re just getting started. My team has already begun work on version two of the VirtualPBX Web Phone, which will add new functionality and features to the already impressive interface.”
Features already present in the VirtualPBX Web Phone include Call History, Company Directory, Call Transfers, Call Holding, and Quick Key Shortcuts. Minutes used are pulled from shared plan minutes and the VirtualPBX Web Phone can be used as a device in any call routing scenarios already present on a customer’s account including cell phones. The only thing needed to get started is a VirtualPBX Dash Business Phone Plan.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact:
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.
TMC Contact:
Stephanie Thompson
Manager
203-852-6800 Ext. 139
sthompson@tmcnet.com
Introducing the VirtualPBX Web Phone
Posted on April 10, 2018 by Dan Quick
With this new WebRTC (Web Real Time Communications) product from VirtualPBX, VoIP customers will never have to pay a penny for a VoIP device ever again.
San Jose, California, April 10, 2018 — Today VirtualPBX launched the totally new and proprietary Web Phone which is a browser-based, cloud communications tool that can replace VoIP devices for good. The VirtualPBX Web Phone is built off of the open source WebRTC (Web Real Time Communications) code available in most modern browsers and is available with zero software to install or devices to purchase on Google Chrome and Firefox web browsers. Because the Web Phone is totally native to the web browser a user chooses to use, it also allows customers of the award-winning VirtualPBX Dash Business Phone Service Plans to be literally placing and receiving telephone calls within minutes of signing up for a plan.
“The VirtualPBX Web Phone is the definitive answer for businesses looking to completely cut the cord,” explained Lon Baker, VirtualPBX’s COO, “And because this is still a fully-functioning VoIP device delivered for free over the web, adding the flexibility of the platform came at zero expense to the features and performance of the phone.”
This new option for VoIP users to replace any existing physical phones or softphone software frees them from the burdens of both updating and maintaining firmware in devices and potentially paying licensing fees from various software options. Because the Web Phone draws from the pooled minutes from an account, its impact on traffic over an account is identical to other VoIP devices, as well. Additionally, because the VirtualPBX Web Phone operates over popular web browsers that are also free to all users like Firefox and Google Chrome, it’s an option on virtually any connected device on the planet. Mobile browsers, laptops, and desktops, and any other place a web browser can be opened is an option to send and receive calls on the VirtualPBX Web Phone. And in staying true to the tradition of offering enterprise-grade features with all of the products and services they provide, VirtualPBX hasn’t stripped the Web Phone of any of the core functions that make VoIP so versatile.
“We’ll always have a need to offer customers the best VoIP telephone hardware and Softphone options available,” added Baker, ”But the speed and freedom of the new Web Phone is exactly what more businesses are looking for, and now they can stop looking!”
The VirtualPBX Web Phone is available right now for free and can be used with any VirtualPBX Dash Service Plan and can be added to any account’s list of devices within minutes. For more information on the VirtualPBX Web Phone, its features, and how to manage them as part of a Dash Plan, visit VirtualPBX Customer Support.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
VirtualPBX Dash Service Plans win the 2018 Internet Telephony Product of the Year Award for Second Year in a Row
Posted on March 13, 2018 by Dan Quick
Back-to-Back awards go to the Dash Service Plan from VirtualPBX with the announcement of the 2018 Internet Telephony Product of the Year Award
San Jose, California, March 13, 2018 — Technology Marketing Corporation (TMC) announced the winner of the Internet Telephony 2018 Product of the Year Award and, for the second year in a row, the recognition went to VirtualPBX Dash Service Plans. Dash established itself early in its availability as a new leader in the hosted business communications industry thanks to its revolutionary design and user interface. This remarkable advancement in usability allowed for an increased number of users to adopt the platform at an accelerated rate over previously available VoIP interfaces. This year, however, Dash was once again the top selection for the prize because of the huge advances the platform enjoyed in compatibility and business systems integration.
“VirtualPBX Dash phone plans turned a lot of heads when they first became available,” said Rich Tehrani, TMC’s Chief Executive, ”But by proving that there was so much more to the platform than merely its clean design, VirtualPBX earned this award without even much of a margin.”
By incorporating Webhooks from Zapier to the Dash interface, businesses also have the ability to weave their business phone service into any one of over 600 of the most popular business applications available. Additionally, these tools enable companies with their own internal systems to incorporate them into their Dash telephone service as well.
“Modernizing telephone service has been the driving force behind all of our products ever since we were founded over 20 years ago,” explained Lon Baker, VirtualPBX’s COO, “And developments democratizing VoIP with a logical interface and incorporating it into other business systems are natural progressions of that goal.”
Dash has been adding functions, features, and integrations to its line-up at a blistering rate since its introduction, and there appears to be no end in site. In fact, announced after the TMC Internet Telephony Product of the Year Award began its deliberation for contestants, there was another, ground-breaking announcement for VirtualPBX. Specifically, the company announced the beginning of a beta testing period for the all-new Mobile for Business feature on Dash phone service agreements. This makes the newly-minted 2018 Product of the Year award winner also now the only VoIP plan that has a 4G LTE nationwide cellular network included in its feature set for businesses, as well.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
VirtualPBX Opens Beta Testing Period for VoIP Mobile Business Phone on Dash in Bid for Uncompromised Communications Security
Posted on February 27, 2018 by Dan Quick
VirtualPBX is opening a window for users to participate in a limited beta testing program on their VoIP mobile telephone service that is native to Dash Plans and that promises to, among other benefits, fortify business data security.
San Jose, California, February 27, 2018 — In a break from the tradition in Silicon Valley to hold cards close to the chest, VirtualPBX is announcing a public beta testing for what is likely to be the next big thing from the hosted telecom provider. Today the technology and telecommunications services provider announced the sign-up period for their new VoIP mobile business phone feature for the award-winning Dash cloud communications platform has officially begun.
“We have been working on developing one aspect or another for this mobile VoIP platform for quite some time,” explained Lon Baker, VirtualPBX’s COO, “but it was essential to make sure it operated with all of the best aspects a user would expect from both their personal mobile phones and their Dash professional VoIP business phones.”
While the company has been forthcoming with the bulk of the technical information powering their new mobile feature, what exactly the best aspects of mobile and VoIP includes is a wide and sweeping category. For starters, customers will be able to use several popular mobile phones from Apple, Google, and Samsung. Additionally, the mobile data network will operate off of the popular 4G LTE network and a VirtualPBX subscriber identification module (SIM) card. The resulting outcome of this pairing means that beta users will be able to bring any phone from the approved manufacturer list so long as it was made in about the past two years. Additionally, VirtualPBX plans to have multiple, possibly exclusive, hardware options available for their mobile network to accompany their existing list of VoIP and network hardware recommendations. The company asserts that the ease of adoption that the new mobile platform represents is intended to mirror the Universal Device Compatibility of their existing Dash VoIP Plans, but that it has other key advantages, as well.
“As we’ve been able to help companies expand their operations outside of the confines of the traditional office, we’ve found that there exist other ways they want to be able to control their overall unified communications footprint,” added Baker.
Operationally, the advantages of choosing a mobile strategy that operates over a company’s existing VoIP system far outweigh the already compelling benefits of a mobile-first communications strategy that requires personal mobile phones alone. Advanced call forwarding and outbound caller ID masking empower Dash users to emulate a business line without broadcasting their personal telephone number. Mobile phones on this beta program will address that concern and add entirely new elements of security to a business’ communications network.
“Appropriately, companies are addressing their data security needs and assessing risks more thoroughly than ever before,” continued Baker, “By using the same military-grade encryption for our mobile phones that we employ to secure our existing VoIP plans, we’re eliminating an employee’s personal network from the equation. This represents the closure one of the most commonly neglected loopholes in a company’s security protocol.”
Network, data, and overall digital security are more important today than ever before, and the mobile phones beta program is likely to prove invaluable to users who hold corporate defense in the highest regard. While this will likely be reason enough for many businesses to flock to apply for the beta testing program, it also represents just one aspect of what the company promises will be a host of advantages. Especially considering that this mobile feature will open the door to VoIP-enabled texting and it also introduces VirtualPBX as a data broker as well, because the company will be the sole provider of data options over Dash Mobile. Another notable advantage of this platform is the total control and simplicity that comes with having all phones, mobile and desktop alike, under the same account with the same bill. Considering VirtualPBX’s lengthy history of consistently producing products and services that have taken the hosted telecom industry by storm, it seems they are well down the path of delivering another noteworthy result.
For more information on VirtualPBX and to apply to participate in the public beta testing period for their new mobile platform, please visit the VirtualPBX Mobile Beta Sign Up Page. Or, for more on what the company is developing, visit the VirtualPBX Product Roadmap.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson [at] VirtualPBX.com
VirtualPBX Announces New Call Queues for Dash Business VoIP
Posted on November 29, 2017 by Dan Quick
With over 15 years of providing TrueACD Queues to users of the VirtualPBX Office Platform, new streamlined ACD Queues are now available for the sleek and award-winning Dash VoIP business phone system.
* Check out our Plan Comparison page for a look at our new business phone plans and free trials.
San Jose, California, November 29, 2017 — VirtualPBX today announced the launching of entirely new ACD Queues as part of the ever-growing line up of features for the powerful Dash business VoIP phone system. This comes as a welcome addition to businesses of a certain size or that have call center operations that prove to be too cumbersome for the otherwise effective Ring Groups Feature on the award-winning VoIP platform. New call queues and their functionality open Dash to a wider group of businesses than ever before as they still operate on the same Dash platform that has been saving thousands of companies upwards of 40-80% on their phone bills.
“Offering ACD Queues on Dash is huge because it was one of the very few features that Dash didn’t have,” said Lon Baker, VirtualPBX’s COO, “We’ve never lost focus on preserving cost competitiveness in our industry and now departmental queues create a feature parity for Dash unlike any feature before it.”
ACD Queues on Dash are totally new, but work much like they do on previous VirtualPBX platforms with the exception of a few key improvements. First, the interface for the queue management itself is totally unrecognizable from its predecessors in that it dovetails perfectly with the sleek and intuitive Dash interface. This also means that the call queue management can be performed from anywhere with a data or internet connection, thus freeing the team from the physical location constraints of most traditional queues. Additionally, the new interface allows for a queue monitoring view that is a simple interface with all of the critical information immediately available to admins.
“We’re able to do so much more with ACD Queues today than we ever have been,” added Baker, “Simply bringing this technology to the Dash interface has opened the doors for entire worlds of intuitive functionality that was previously not possible.”
ACD Queues are available immediately on all Dash Basic, Pro, and Unlimited plans and pricing for this premium feature can be found in the ACD Queues on Dash Plans description.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
VirtualPBX Announces Zapier Webhook Compatibility As Part of Massive Integrations Initiative for Dash Business VoIP System
Posted on November 15, 2017 by Dan Quick
Following the success of integrating the Dash phone system with Salesforce CRM, VirtualPBX has opened a variety of new compatibilities to the public to further enmesh the popular VoIP platform with existing internal systems.
San Jose, California, November 15, 2017 — VirtualPBX’s history of innovation is on open display with its recently launched Salesforce CRM and VirtualPBX Softphone integrations. The popularity of intertwining the award-winning hosted business telephone services that VirtualPBX provides has led to today’s announcement of a huge increase in similar functionality. Starting now, Webhooks are available to integrate Dash Phone Plans with internal systems and are a popular way to send real-time data to a URL where it can be filtered and uniquely leveraged for an infinite number of custom uses. In addition, VirtualPBX has made it easier for non-coders to wire up their data using the popular tool Zapier – simply add Dash Webhooks as a “trigger” and choose from over 750 applications to create an “action.”
“Working with API’s as part of our Custom Voice Solutions Services, we’ve found that further integrations with our Dash platform are invaluable for some of our customers,” said Lon Baker, VirtualPBX’s COO, “This led us to move quickly to make even more integrations available to all of our customers, regardless of whether they are using a bespoke telephone system or the primary Dash platform.”
To increase the access of the Webhook compatibility to the entire VirtualPBX customer base, Baker noted that the first Webhook integration is included for free with every Dash account. Additional Webhooks from there will only be $9.99/month, as well, so this way all customers can take advantage of a more sophisticated, integrated telecommunications network than was ever previously available to them.
“Everything we do to make web-based telecommunications more accessible to companies for a fraction of what they’d pay to for a legacy phone system evens the playing field between small and larger companies,” added Baker, “We feel that making Webhooks available for so many companies further democratizes the tools that previously were only available to more well-funded companies. That’s a positive disruption we’re proud to be a part of.”
Webhooks are available immediately on all Dash Basic, Pro, and Unlimited Plans and the initial pool of apps that they can be used to tether call data to is 750 strong and growing. For more information on Dash, Webhook integrations, and how to create Custom Voice Solutions that go even further to striking the ideal balance to a business communications ecosystem, visit the Webhooks Support Page or contact VirtualPBX today.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
VirtualPBX Unveils Call Privacy Feature with New Blacklisting Feature for SPAM Callers
Posted on October 3, 2017 by Dan Quick
By providing an expandable blacklist resource to all users on the Dash Business VoIP platform, VirtualPBX empowers companies to prevent SPAM calls from ever reaching their employees.
San Jose, California, October 3, 2017 — VirtualPBX has long been a major proponent of providing powerful communications technologies as well as ensuring the experiences that accompany those technologies are equally remarkable. That has never been as true as it is with the heralded flagship of the VirtualPBX business telecommunications product array, Dash. Dash broke the mold for the intuitive and simple elegance of its mobile application upon its debut and continues to lead the industry in design and performance well over a year later. Part of that continued leadership comes from the constant iterations and improvements it undergoes, most notably with today’s announcement of the Blacklisted Numbers feature.
“We made some waves with our design interface when we introduced Dash,” said Lon Baker, VirtualPBX’s COO, “But features like Blacklisted Numbers prove that we’re committed to keeping Dash competitive on function as much as with form.”
Users will now be able to add and manage numbers that they mark as SPAM directly from their Dash portals. Once added, users of these known Blacklists are powerless to contact anyone within an organization and will be faced with a busy tone – encouraging them to move on. Furthermore, because users can add both the malicious and the merely opportunistic to this list, telemarketers and hucksters alike are equally foiled by the new feature update. Over time, the amount of time and opportunity costs saved by the inclusion of Blacklisted Numbers into the Dash platform will be incalculable.
“Dash is born from the most powerful enterprise telephone software we’ve ever offered so it makes sense to include Blacklisted Numbers as part of its powerful feature set,” added Baker.
Dash users can find the Blacklists feature already under the Settings Tab from their online portal. For additional information on Blacklisted Numbers, Dash’s other features, and VirtualPBX telecom products in general, visit VirtualPBX.com.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
New 24 Hour Support for vConsole makes VirtualPBX Leader in Customer Service
Posted on September 26, 2017 by Dan Quick
By extending 24/7 Customer Support from the award-winning Dash Business VoIP platform to vConsole plans, VirtualPBX unifies its entire communications customer base under a single, totally encompassing level of industry-leading service.
San Jose, California, September 26, 2017 — VirtualPBX has made customer support a pillar of its platform for over 20 years. Since it first began offering hosted telecommunications options to businesses, VirtualPBX has continued to go against the grain in its effort to continually raise the bar for customer service in the cloud communications industry. With the ideals of offering product excellence and unparalleled support driving the decision to offer an unheard of 24/7 support for its flagship VoIP platform, Dash, VirtualPBX now has set its sights on extending that coverage to all of the company’s products and services. Beginning today, 24/7 support is available for vConsole customers as well, as an already included feature of their service.
“The challenges of maintaining a US-based Support Team are real, which is probably why most of our peers don’t do that and why they charge so much for Customer Support,” said Lon Baker, VirtualPBX’s COO, “We aren’t okay with that, we want to offer our customers more.”
Continuing to lead the charge in innovation is becoming the hallmark of VirtualPBX’s product decisions, and this maneuver with its Customer Support division is no exception. First, the company revolutionized the VoIP market by offering an enterprise-grade telecommunications service with a consumer application interface with the release of Dash. Then, they backed that product with the rarity of full 24-hours of Customer Support at no extra charge. Now, for clients with legacy systems, systems that require uniquely complex ACD queuing, or simply for those who prefer the familiarity of their existing vConsole and Office Plan accounts, this unlimited access to the Support Team is now available to them, as well.
“We have telecommunications interests in over a hundred countries which means that the workday for our clients is around the clock,” continued Baker, “We’re committed to being there for them no matter what platform they use, no matter when they need us.”
Users of the vConsole platform will find this as the second in a series of massive updates to the venerable and powerful VoIP platform. Just earlier this year, the company updated the vConsole interface to more accurately embody the simplicity and ease of use that has made its younger sibling, Dash, so wildly popular. Now, by extending the 365, around the clock Customer Support coverage to every customer in the VirtualPBX product matrix, there is no doubt in the company’s total commitment to their customers, their needs, and to the full backing and assurance they provide to any business on their network.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
New SIP Trunking Service Provides VirtualPBX Customers with Cost-Saving Method to Modernize Existing PBX Systems
Posted on September 12, 2017 by Dan Quick
VirtualPBX today launched an entirely new SIP Trunking platform to boost the functionality and reduce the operational cost of legacy PBX systems everywhere.
San Jose, California, September 12, 2017 — VirtualPBX has long been a leader in the field of hosted telecommunications, allowing thousands of companies to transition to totally wireless, cloud-based communications platforms. Though many businesses that still rely on proprietary have been reluctant to abandon their enormous investments for the hardware-free VoIP options VirtualPBX provides. Now, VirtualPBX has created a streamlined and revolutionary method for those businesses to benefit from hosted telecommunications all while maintaining the functionality of their existing, on-site PBX platforms.
“By offering SIP Trunking to businesses we’ve addressed a historically underserved population with a new, sleek, and powerful solution,” said Lon Baker, VirtualPBX’s COO, “We recognize that many businesses are tied into depreciation schedules for their existing PBX investments and can’t switch to a fully hosted solution just yet. SIP Trunking addresses all of their concerns and saves them money in the process.”
VirtualPBX employed creative engineering techniques to deliver an ultra-clean and intuitive, cost-saving SIP Trunking service. By leaning heavily on the positive feedback that recent product designed focused on user centricity have garnered, VirtualPBX SIP Trunking resembles none of the previous iterations ever seen before. Additionally, with plans starting at 20 trunks per system with an additional 5 burstable trunks, the capacity of SIP Trunked businesses will be expanded greatly. Plus, because the VirtualPBX system is hosted alongside all of their proprietary cloud-based suite of products, the cost per trunk is drastically reduced from that of traditional options.
“We wanted to strike the right balance between a robust system that performed the way our customers needed it to with one that was available for an irresistible price compared to traditional options,” continued Baker, ”This new SIP Trunking option accomplishes just that.”
VirtualPBX SIP Trunking is available today and, unlike many other SIP Trunking options, learning about this option doesn’t leave customers with more questions than answers. Following a brief consultation with a VirtualPBX representative that typically takes less than 10 minutes, users can be well on their way to their new SIP Trunking solution. To learn more about VirtualPBX in general, SIP Trunking, or any of the company’s other unified communications products and services, visit VirtualPBX.com.
About VirtualPBX
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
VirtualPBX Contact
Rachel Anderson
Vice President of Design & Marketing
888.825.0800 Ext. 339
Rachel.Anderson@VirtualPBX.com
