Contact Support
Help, When You Need It
VirtualPBX systems have been designed to provide the best reliability in the industry, with fault-tolerant components and near-zero downtime. Should you have any questions on your system, are interested in training videos, tutorials, FAQs, or other documentation, please proceed by electing electing either vConsole or Dash support. Our Customer Support staff is anxious to help too and can be reached by online chat, email, or phone.
vConsole Support
If you signed up with a VirtualPBX Office or Anywhere Plan, or started your service on another plan before 2012, you are most likely a vConsole user and your web portal looks like the image to the left.
Dash Support
If you signed up with a VirtualPBX Dash Plan, originally introduced in January 2016, you most likely use the Dash web portal which looks like the image to the left.
Open A Ticket With Our Support Team
Please describe your issue in as much detail as possible so that it may be more quickly diagnosed and solved, including screenshots if applicable. Our team will be in touch with you shortly. Once you have submitted a ticket, you can also track its progress in our helpdesk.
Of course, you may also:
- Chat with Us
Our Customer Support and Sales Teams are available by online chat during business hours, but feel free to leave us a message at any time – simply leave your email address so that we may follow up after you’ve left our website. - Search our Site
Use the search field at the top of each page of our website for the term you are trying to learn more about. - Send Us an Email
Customer Support: Support@VirtualPBX.com
Billing: Billing@VirtualPBX.com - Give Us a Call
1 (888) 825-0800, Toll-free
1 (408) 414-7646, International
Hours of Operation
During hours of operation, our teams are available to answer any questions you may have about your VirtualPBX system. We’re also proud to offer 24/7 Support, 365 days a year to all Dash customers, so you can check in, ask questions, and get help whenever you may need it.
Sales
Monday-Friday: 7am-5pm Pacific Time
Support
24 hours/day, 365 days/year
Billing
Monday-Friday: 7am-5pm Pacific Time
