Help, When You Need It
VirtualPBX systems have been designed to provide the best reliability in the industry, with fault-tolerant components and near-zero downtime. But should you have questions, our support staff is anxious to help.
If you’re a current customer and want to learn more about how to use a particular feature, the best information can be found in the help bubbles included on each page of our web-based management tool – the vConsole – and in the Support Forms and Documents section of our website.
If you’re looking for guided training, the following are great places to get to know your new hosted phone system or get a refresher. Watch the individual training videos and try it yourself on your own system. For admin users, we also offer a weekly training session that you may take an unlimited number of times.
- Basic Admin Training (Video Tutorial) (11:34)
- Basic User Training (Video Tutorial) (7:10)
- Advanced Admin Training (Sign up for Weekly Live Training) (1:00:00)
Still need help? Our FAQs cover a broad range of topics and are divided into four categories: users and system administrators, system configuration, porting, and billing. You may also use the Google Custom Search found at the top of every page of our website for the term you are trying to learn more about.
Hours of Operation
During hours of operation, our teams are available by email, phone, and online chat to answer any questions you may have about your VirtualPBX system. All of our departments can be reached by the following phone numbers:
Monday-Thursday 7am-5pm Pacific Time and Friday 7am-4pm Pacific Time.