Contact Support

Help, When You Need It

VirtualPBX systems have been designed to provide the best reliability in the industry, with fault-tolerant components and near-zero downtime. But should you have questions, our support staff is anxious to help.

We want to help. If you’re a current customer and want to learn more about how to use a particular feature, the best information can be found in the help bubbles included on each page of our web-based management tool and in the Support Forms and Documents section of our website.


Hours of Operation:

During hours of operation, our teams are available by email, phone, and online chat to answer any questions you may have about your VirtualPBX system

Contact Support, Account Services, and Billing
Monday-Thursday: 7am-5pm Pacific Time
Friday: 7am-4pm Pacific Time

Contact Sales:
Monday-Friday: 7am-5pm Pacific Time

QuickStart Guide

Your VirtualPBX QuickStart Guide is designed to help you get up-and-running quickly on your new hosted phone system. Watch the individual videos and try it yourself on your own system. In a very short amount of time you’ll have all the skills you need.

Step 1: Basic Admin Training (Video Tutorial) (11:34)
Step 2: Basic User Training (Video Tutorial) (7:10)
Step 3: Advanced Admin Training (Sign up for Weekly Live Training) (1:00:00)

Still Need Technical Support?

1. Read our FAQs: Our FAQs cover a broad range of topics and are divided into four categories: users and system administrators, system configuration, porting, and billing.

2. Search our Site: Use the Google Custom Search found at the top of every page of our website for the term you are trying to learn more about.

3. Send Us an Email
Customer Support:
Account Services:

4. Give Us a Call
1 (888) 825-0800, Toll-free voice and fax
1 (408) 414-7646, International voice and fax