Help, When You Need It
VirtualPBX systems have been designed to provide the best reliability in the industry, with fault-tolerant components and near-zero downtime, but there is another industry differentiator we’re extremely proud to offer and that’s free Customer Support. Our Customer Support staff are eager to help and can be reached by online chat, email, or phone. The best part? We have staff available 24 hours/day, 365 days/year, so no matter what your business hours may be, we’re here to help. For the tinkerers and self service gurus, we also provide training videos, tutorials, FAQs, and other documentation.
Dash Support Videos and Guides
Dash is our web interface where you can log into your account and make updates to your business phone system, manage users, and adjust personal settings.
Personalized Onboarding and Weekly Webinars
Whether you’re a new VirtualPBX customer, need a refresher, or would like to review your plan, our Customer Services Team is available for one-on-one training sessions. These experts are standing by to help streamline your business communications and make your team more productive.
Tuesdays at 10am Pacific we offer a webinar-style training session live over YouTube. Sign up and we’ll send you a reminder as well as a link to the recording should you wish to watch it again.
Hours of Operation
24 hours/day, 365 days/year
Contact our Billing Team for any questions you might have on your invoice, converting to a different plan, or any other general billing concerns Monday-Friday: 7am-5pm Pacific Time. Please send all physical mail to P.O. Box 8780, San Jose, CA 95155.