VirtualPBX AI Voice isnтАЩt one-size-fits-all intelligence. ItтАЩs smarter, integrated AI that starts by knowing exactly what itтАЩs there to do. Give it a specific job, the right knowledge, and clear boundaries, and it can handle real conversations, keep the context, and bring your team in when itтАЩs time.
$99/month gets you a custom AI employee + phone service for 5 people.
VirtualPBX AI employees answer calls naturally, talk with customers, and take care of common requests, transferring to a person when needed.
Want to hear it for yourself? Call 877-722-3337 to talk with an AI employee configured for VirtualPBX. Ask questions, schedule a conversation, and see what's possible.
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We introduced the world's first virtual PBX system in 1997 and have been helping businesses communicate more professionally ever since.
Three decades of building business phone systems taught us that the details matter. We brought that same discipline to AIтАФbuilding it with the depth, boundaries, and precision to handle real business conversations without guessing or losing context.
Each AI has its own role-built knowledge base, so it gets the information it needs without digging through everything your business has ever given it.
It can prioritize the information you’ve designated as authoritative, so the latest, most reliable information wins when sources don’t agree.
AI Voice works inside your phone system, so when a caller needs a person, it routes them directly to the right extension, ring group, or team.
It uses information about the caller, their history, and your team for a relevant conversation from the start. ItтАЩs not just answering a callтАФitтАЩs continuing a relationship.
AI Voice follows the conversation in the order you define, using the right information at the right time instead of firing off any answer that happens to match.
Expert Support
New technology shouldn’t mean you’re on your own. Our U.S.-based support team knows the system inside and out and is here when you need a handтАФfrom getting started to figuring out what comes next.
Smarter Voice
Smarter Voice gives your business a full-featured phone system with the calling, routing, voicemail, business hours, and apps your team needs to stay connected from anywhere.
Give your team an extra set of hands for $99/month. We’ll even include business phone service for up to 5 people.
The first 14 days are on us. Put our AI employee to work and see what you think. If you love it, keep it. If you don’t, we will never lock you in.
Here are answers to some of the questions we hear most often. DonтАЩt see yours? Call or text us at (888) 825-0800, or pop open our webchat. WeтАЩre always happy to talk it through.
An AI answering service through VirtualPBX costs a flat rate of $99 per month for each AI employee. This provides predictable pricing without per-minute overage charges, per-call fees, or monthly credits. For new VirtualPBX customers, that $99 also includes business phone service for up to five people.
Because the service lives directly inside your PBX, you also avoid extra forwarding fees for transferred calls.
AI Voice employees integrate natively into your phone system and use isolated knowledge bases to ensure accurate answers. SIP-native routing transfers callers directly to internal extensions without relying on external call forwarding. Ultimately, the AI lives inside your phone system just like a real employee's extension. When it transfers a call, it performs a seamless internal handoffтАФmeaning no extra fees and no dropped calls.
Additionally, it uses agent-tuned knowledge. Instead of scanning your entire company handbook and guessing at answers, each AI employee is given a highly specific, restricted job manual. This keeps the system strictly focused on its role and prevents it from misquoting policies or inventing answers.
An AI receptionist or employee becomes an instant expert on your business rules, is more cost-effective, and can handle multiple calls simultaneously, 24/7. Outsourced human answering services often struggle to learn the exact details of your business, leading to routing errors or generic responses. When you train an AI receptionist on your specific information, it is instantly an expert, resulting in a significantly higher success rate of meeting caller needs right from hello, before quickly routing them to the best internal team member.
The technology has fundamentally changed from early voice and keyword recognition models to advanced natural-language processing. Early automated voice tools were essentially glorified phone trees that forced callers to speak specific keywords or navigate rigid menus. Today, AI Voice employees hold actual, fluid conversations. They understand context, handle complex sentences, and dynamically guide the caller, providing a warm and professional experience that feels completely different from the legacy models.
AI Voice employees use natural-language processing to sound conversational and fluid, avoiding the robotic cadence of traditional "Press 1" phone menus and automated voice recognition tools. Callers can speak naturally and explain what they need in full sentences. The AI employee understands the context and responds appropriately, rather than forcing the caller to guess which rigid menu option to choose.
Yes, an AI Voice employee can handle an unlimited number of overlapping calls simultaneously. Unlike a human receptionist who must place callers on hold when the phone lines get busy, the AI can answer ten different calls at the exact same time, ensuring no customer ever receives a busy signal or is forced to wait in a queue.
Yes, callers are never trapped speaking to the AI. If a caller requests a human, or if their need falls outside of the AI's approved knowledge base, AI Voice will immediately initiate a warm transfer to the appropriate human representative, passing along the context of the call so the caller does not have to repeat themselves.
AI Voice prevents hallucinations by operating exactly within the bounds of the knowledge base it's given. By limiting the AI employee to the specific knowledge, rules, and information assigned to its role, it cannot draw on unrelated knowledge to invent facts or promise incorrect information.
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.