New 24 Hour Support for vConsole makes VirtualPBX Leader in Customer Service
By extending 24/7 Customer Support from the award-winning Dash Business VoIP platform to vConsole plans, VirtualPBX unifies its entire communications customer base under a single, totally encompassing level of industry-leading service.
San Jose, California, September 26, 2017 — VirtualPBX has made customer support a pillar of its platform for over 20 years. Since it first began offering hosted telecommunications options to businesses, VirtualPBX has continued to go against the grain in its effort to continually raise the bar for customer service in the cloud communications industry. With the ideals of offering product excellence and unparalleled support driving the decision to offer an unheard of 24/7 support for its flagship VoIP platform, Dash, VirtualPBX now has set its sights on extending that coverage to all of the company’s products and services. Beginning today, 24/7 support is available for vConsole customers as well, as an already included feature of their service.
“The challenges of maintaining a US-based Support Team are real, which is probably why most of our peers don’t do that and why they charge so much for Customer Support,” said Lon Baker, VirtualPBX’s COO, “We aren’t okay with that, we want to offer our customers more.”
Continuing to lead the charge in innovation is becoming the hallmark of VirtualPBX’s product decisions, and this maneuver with its Customer Support division is no exception. First, the company revolutionized the VoIP market by offering an enterprise-grade telecommunications service with a consumer application interface with the release of Dash. Then, they backed that product with the rarity of full 24-hours of Customer Support at no extra charge. Now, for clients with legacy systems, systems that require uniquely complex ACD queuing, or simply for those who prefer the familiarity of their existing vConsole and Office Plan accounts, this unlimited access to the Support Team is now available to them, as well.
“We have telecommunications interests in over a hundred countries which means that the workday for our clients is around the clock,” continued Baker, “We’re committed to being there for them no matter what platform they use, no matter when they need us.”
Users of the vConsole platform will find this as the second in a series of massive updates to the venerable and powerful VoIP platform. Just earlier this year, the company updated the vConsole interface to more accurately embody the simplicity and ease of use that has made its younger sibling, Dash, so wildly popular. Now, by extending the 365, around the clock Customer Support coverage to every customer in the VirtualPBX product matrix, there is no doubt in the company’s total commitment to their customers, their needs, and to the full backing and assurance they provide to any business on their network.
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
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