We have made some big changes to our Business Phone Plans lately. What’s the biggest? Our introduction of the new VirtualPBX Spark Plan.
Spark fills a need for businesses that have a low call volume for inbound and outbound calls with customers but still want to keep their team members connected through audio and video conferences. It lets you add as many users as you like to your plan, gives you 1000 minutes of call volume to customers, and lets you have unlimited minutes of calling between system users.
If that sounds good, keep reading for a few more details about the latest addition to our plans lineup.
Getting Started With Spark Plan Features
We made the VirtualPBX Spark Plan for smaller businesses that don’t have a lot of call volume. However, we’re well aware that having a low amount of customer contact in your phone system doesn’t mean you want to be limited in your feature set.
Spark starts with three phone numbers and 1000 minutes of calling. You can mix local phone numbers and toll-free numbers as you see fit, and you can use your allotment of minutes to complete calls to customers (outbound) and take calls from customers (inbound).
Your inbound calls can make their way through the Auto Attendant on your main business number, and you can route calls to individuals and to Ring Groups depending on how you structure your office. We also include Zapier Integration to help you notify your team when a call or voicemail has been received by linking those events, for instance, to a Trello board or Slack channel where your team can see the events recorded.
Connection to Your Team
You can always use your Audio Conferencing and Video Conferencing features to complete calls with customers, but what the VirtualPBX Spark Plan prioritizes is the use of conferencing to keep your team in touch with one another.
There’s a difference between your allotment of external and internal minutes.
Your included 1000 minutes for calling customers is meant for you to reach customers; those are external calls. In contrast, your internal minutes are unlimited and are the times when you complete calls to another team member from a device on your account.
If you use your VirtualPBX Softphone to call another user on their VirtualPBX Softphone, you will have completed an internal call and used none of your 1000 minutes. This call would be unlimited and you can talk and talk…
You can extend this type of calling to as many users as you need, which is why we call this an unlimited users plan.
Examples of Businesses That Fit Spark
How do you know if you’re a good fit for Spark? First, you should fit at least one primary criteria:
- You have relatively low call volume to or from customers.
If you will keep below 1000 minutes of calling per month, that’s a good starting point. If you need many more minutes, check out our Unlimited Minutes Plans.
A few examples of business types might also help you decide if Spark is right for you.
You’re the smallest of small businesses as a sole proprietor of a budding business. While you definitely want to grow, you’re still in the early stages of getting your product or service put together.
At this point, you only have a few investors to call, and maybe a handful of friends and family who are helping you brainstorm ideas or source products. Those limited number of calls put you well below the included minutes for Spark, so picking this plan could work well as you gain some steam.
You’re an online entity with a robust chat platform that handles the bulk of your customer contact. Maybe you’re looking for a little more flexibility with how you handle complex customer issues and communicate with your team.
For now, the online chat can keep your customers happy, and you can use Flex to call customers who are in tough situations. Your remote team can also get its video meetings away from time-limited calls and embrace unlimited, high-definition video conferencing with VirtualPBX.
Non-profits aren’t always multinational operations. Many of them complete most of their outreach through in-person events and emails, and their number of staff members can be counted on one hand.
You’re one of those, and all you need is a phone plan to hold a few meetings a week with your team. You can talk about upcoming events, evaluate ongoing marketing tasks, and know that all your meetings can take place with a team that’s spread across the country.
Try the VirtualPBX Spark Plan
We hope this quick introduction to Spark has been helpful. If these sound like the phone plan features you need, have a quick chat today with our team or begin the signup process yourself to get started.