We are happy to announce this month that we have made some important changes to our VoIP plans. Our 2021 Business Phone Plans lineup now includes a new plan called Spark, and we have made more high-level features available to all our customers.
This review will show you an overview of the updates we have made. We would be happy to speak to you live to answer more detailed questions about how we can help your business.
Spark Plan for Unlimited Users
The way we will offer an unlimited users plan will now be through Spark, which was created to give smaller businesses an affordable opportunity to gain important team features like Audio Conferencing and Video Conferencing.
When choosing Spark, we start your business with three phone numbers that you can use for any combination of local and toll-free inbound and outbound calling. Regional outfits may want to keep their numbers local while nationally expanding companies can choose to add toll-free numbers to their lineup.
Your 1000 calling minutes with this plan give your customers room to reach you and give your team enough space to keep in touch with one another. You can route calls through your Auto Attendant, split up your departments with Ring Groups, and automate your calling processes with our Zapier Integration, which can help you log inbound calls or track your voicemails in
a Trello board or Slack channel.
Know also that Spark allows you to complete unlimited calling between system users. Your minutes are tracked when speaking to customers outside your organization, but you have no limit when using video conferences between your teams. This lets Spark keep your team connected throughout the workday without having to worry about overages.
This plan works well for companies that have a lot of users but which have a low call volume. Small businesses, entrepreneurs, online shops with a robust chat platform, and non-profits that complete outreach primarily through email are a few examples of spaces where Spark will make a good fit.
Changes to Unlimited Minutes Plans
The titles of our Unlimited Minutes Plans – Flex, Essentials, Advanced, and Enterprise – all remain the same in this 2021 business phone plans lineup.
Their feature sets, however, have been upgraded. Each plan includes all the features shown above in Spark, expands that feature set to cater to larger businesses, and allows for unlimited inbound and outbound calling.
Our Flex Plan now starts with three phone numbers that you can use for both local and toll-free. This will help smaller and remote businesses (which are the key demographic for Flex) better organize their use of numbers around the existing structure of their businesses.
Digital Faxing now comes with Flex so you can send and receive faxes through your email inbox. Moreover, we now allow Flex users to add agents for improved management of large volumes of inbound calls.
Call Recording now comes standard with our Essentials Plan. We start you with 125 GB of storage so you can keep track of important conversations that take place with customers.
Advanced and Enterprise
The biggest changes for our Advanced and Enterprise Plans are that they, along with all other Unlimited Minutes Plans, are categorized to better fit the size of your business.
Our pricing tiers are as follows for all Unlimited Minutes Plans:
- 1-10 Users
- 11-50 Users
- 51-100 Users
- 100+ Users
We took a look at our existing customer base to find out which sizes of businesses were using the various types of plans we offer. This grouping fits much better with the preferences of our customer base and with the features we offer at all levels of plans.
Keep in mind that all accounts starting with 10 or more users or devices receive full 30-Day Rollout Support from our onboarding team to make sure your users and devices work well across one or multiple sites.
Learn More About Our 2021 Business Phone Plans
Our 2021 Business Phone Plans offer something for businesses of all sizes at a price they can appreciate. We back up every plan with 24/7 customer support, and you can see how helpful it is by getting in touch with our team to inquire about a new plan today.
We are excited to begin Spark and to make these important updates to the rest of our plan lineup. We hope to speak to you soon.