VirtualText Receives 2025 Communications Solutions Product of the Year Award
Posted on August 26, 2025 by Rachel Anderson
San Jose, CA – August 27, 2025 – VirtualPBX announces that VirtualText has been named a winner of the 2025 Communications Solutions Product of the Year Award, presented by TMC. VirtualText empowers organizations with robust business messaging, delivering features such as appointment reminders, automated drip campaigns, group texting, canned responses, and a collaborative shared inbox for team management.
“On behalf of TMC and TMCnet editors, we are honored to recognize VirtualPBX as a winner of the 2025 Communications Solutions Products of the Year Awards. VirtualText is truly innovative, and deserves to be included amongst the best communications products and services available on the market today. I look forward to continued excellence from VirtualPBX in 2025 and beyond.”
VirtualText is trusted by businesses to:
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Schedule appointments and reminders in minutes.
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Launch automated onboarding and promotional drip campaigns.
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Respond instantly to frequent customer questions with canned replies.
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Reach groups at scale with SMS and MMS blasts.
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Manage all messaging in a unified, collaborative inbox across devices.
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Organize contacts, segment audiences, and automate responses for smarter communication.
VirtualText offers three plans designed for businesses at different levels. Spark leads with businesses who lean on 1:1 communication with their clients, Engage takes it a step further offering marketing features like blasts, and Amplify goes beyond with bulk deliverability.
“We’re thrilled that VirtualText has been recognized with this award, which validates our mission to deliver seamless, feature-rich business texting. We listen to our customers, and every facet of VirtualText, from appointment reminders to powerful drip campaigns, was designed to make business messaging easier, faster, and more impactful.”
Something New is Coming in October
VirtualPBX is committed to ongoing innovation and will unveil exciting changes for VirtualText in October 2025. To be among the first to access the next evolution in business messaging, businesses are invited to join the waitlist for the upcoming messaging pilot at virtualtext.com.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium Business Phone, VirtualText, and Contact Center for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX Receives 2025 Contact Center Technology Award from CUSTOMER Magazine
Posted on August 13, 2025 by Rachel Anderson
SAN JOSE, CA (August 12, 2025) – VirtualPBX, a leading provider of business communication solutions, today announced it has been recognized with the 2025 Contact Center Technology Award from CUSTOMER Magazine. The award, presented by TMC, a global integrated media company, honors providers that have embraced technology as a key tool for success in the call center.
The VirtualPBX Contact Center is a customizable, all-in-one solution designed for small to medium-sized businesses (SMBs) to manage customer interactions efficiently. The product combines robust features like Automatic Call Distribution (ACD) queues, live dashboards, and advanced CRM integrations to streamline operations, improve agent productivity, and boost customer satisfaction.
"We are incredibly honored to receive this award from CUSTOMER Magazine and TMC. This recognition validates our commitment to delivering powerful, solutions-oriented, and reliable contact center technology that helps businesses of all sizes, especially those in fast-growing sectors like healthcare, to better serve their customers."
The award-winning platform is particularly beneficial for industries that rely on efficient customer service and high-volume call management. For example, healthcare clinic networks use Contact Center to manage their workforce with real-time dashboards and call tagging.
Ceras Health, a VirtualPBX customer, has leveraged the platform to provide seamless care coordination and support to its patient base.
“We’ve seen firsthand how an effective contact center solution can transform a business,” added Hammond. “Our platform gives companies the tools they need to enhance customer experiences, manage peak call volumes, and gain valuable insights from real-time data.“
- The VirtualPBX Contact Center offers a comprehensive feature set that includes:
- Live Dashboards for real-time performance monitoring
- Automatic call distribution to efficiently route calls to the right agent
- CRM integrations with popular platforms like Salesforce, Freshdesk, and Zoho
- Call recording and call monitoring features like whisper, barge, and steal for quality assurance and training
- White-glove onboarding where VirtualPBX configures everything and 24/7 support to assist with ongoing needs.
“Congratulations to VirtualPBX for being awarded a 2025 CUSTOMER Magazine Contact Center Technology Award. Their Contact Center product has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. We’re pleased to recognize their achievement.”
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2025 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium Business Phone, VirtualText, and Contact Center for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX’s New Contact Center Software Takes Communication to Another Level
Posted on June 6, 2025 by Charlie Galaviz
— VirtualPBX has been a pioneer in cloud-based communications for over 25 years, and is proud to announce the launch of its cutting-edge Contact Center solution. This service marks a milestone in the company’s mission to help businesses transform their communication strategies with smart technology.
Developed with a modern look and even more modern functionalities, VirtualPBX’s Contact Center combines real-time analytics with intelligent call routing and seamless integrations, all in a centralized place. With this, it establishes itself as an exceptional customer engagement and long-term growth tool.
“We are extremely proud to introduce our Contact Center solution – the next major product in our strong lineup of business communication solutions”, said Lon Baker, COO at VirtualPBX. “Our Contact Center product was built to deliver exceptional customer experiences and to help drive sustainable, trackable growth with live monitoring, customizable call routing, and powerful integrations.”
And indeed it has. The live dashboards are here to change the game, offering real-time insight into contact center performance. Paired with advanced call report tools, the software equips managers and teams with the data they need to make smarter decisions on the fly.
With customer success at the top of its agenda, VirtualPBX has built a tool that delivers flexibility and control in an easy-to-navigate interface. With drag-and-drop call routing, workforce management tools, and plenty of integrations, it’s no hassle to scale a team or optimize workflows.
Getting started with the software is also a breeze. Onboarding sessions take away the learning curve, as the VirtualPBX experts walk users through each step, handling technical configurations for them so that their contact center is ready to go as soon as the call ends.
While the spotlight shines on the Contact Center, it’s worth noting that VirtualPBX’s Business Phone System is equally impressive. The VoIP solution remains a foundational tool for those looking for a reliable and comprehensive phone system.
Together, these products create a communications ecosystem that’s as agile as it is powerful. To learn more about VirtualPBX and know what people think of this solution, check Best Reviews’ expert and independent review.
About Best Reviews
Founded in 2012, Best Reviews is a trusted media brand delivering in-depth product and service reviews across a wide range of consumer and business verticals. Built on a foundation of editorial expertise and first-hand research, Best Reviews combines niche industry focus with a recognizable brand presence to help audiences make informed decisions. Our editors specialize in their respective categories—conducting hands-on testing, continuous research, and producing practical content such as guides, blog articles, and buyer resources. We are committed to delivering expert insights and maintaining leadership in the review space through quality, integrity, and relevance.
Best Reviews Contact
Contact Name: Daniel Cacheiro
Email: Send Email
Organization: Best Reviews
Website: https://bestreviews.net/
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium Business Phone, VirtualText, AirDial POTS Replacement, The Work Browser, and Contact Center for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX Launches Actionable Insights for Contact Center Teams with Personal Dashboards and Occupancy Rate Metrics
Posted on June 3, 2025 by Rachel Anderson
New analytics tools empower agents and supervisors to optimize performance, staffing, and wellness in real time.
San Jose, CA – Tuesday, June 3 – VirtualPBX, a leader in business communications solutions, today announced the release of two powerful features for its Contact Center product: Personal Dashboards and Occupancy Rate analytics. These new capabilities deliver actionable insights designed to elevate agent performance, operational efficiency, and workforce wellness.
Real-Time Insights, Right Where Agents Work
The new Personal Dashboard, available directly in the Contact Center Web Phone, gives individual agents a live snapshot of their own performance. Built on the success of the supervisor-level Dashboards feature—used to monitor team activity and manage workforce performance—this new tool brings similar insights to the individual level. With personalized KPI tracking, call distribution visibility, and missed call management, agents are now equipped to stay aligned with team goals and proactive in their customer engagement.
“We built Personal Dashboards to give every agent a command center for their own success. By putting real-time metrics where they’re already working—in the Web Phone—we’re helping frontline teams stay informed and in control.”
Key dashboard features include:
Custom Tiles – Track personal call metrics and KPIs in real time
Queue Grid – Monitor live queue activity and optimize call handling
Unreturned Call Grid – Stay on top of follow-ups with a list of missed or unanswered calls
Occupancy Rate: Smarter Staffing, Healthier Teams
Also launching today, the Occupancy Rate metric gives supervisors a clearer view into how agent time is spent—working versus waiting. By helping teams balance workloads and prevent burnout, Occupancy Rate adds a vital layer of intelligence to call center staffing and scheduling decisions.
Defined as the percentage of time agents spend actively engaged (on calls or tasks) relative to their total time on duty, the metric helps identify whether teams are underutilized, well-balanced, or stretched too thin.
“Occupancy Rate is one of the most important metrics in contact center management. It helps leaders make smarter staffing decisions, safeguard team wellness, and ultimately deliver better service to customers.”
Use cases include:
Optimizing Staff Levels – Ensure teams are neither idle nor overloaded
Improving Schedules – Align breaks and shifts with peak demand
Tracking Team Health – Spot early signs of fatigue or burnout
Evaluating Operations – Identify trends and performance gaps over time
Both features are available today as part of the VirtualPBX Contact Center suite, with no additional cost to current customers on applicable plans.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium Business Phone, VirtualText, AirDial POTS Replacement, The Work Browser, and Contact Center for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX Business Phone Receives 2025 Internet Telephony Product of the Year Award
Posted on March 18, 2025 by Rachel Anderson
Business Phone Recognized for Industry Innovation
San Jose, CA – March 18, 2025 – VirtualPBX, a leading provider of business communication solutions, is proud to announce that its Business Phone product has once again been awarded the prestigious Product of the Year award by TMC, a global, integrated media company. This recognition highlights VirtualPBX’s commitment to delivering cutting-edge communication solutions that empower businesses with reliable, flexible, and feature-rich VoIP services.
"“I am honored to recognize VirtualPBX with a 2025 Product of the Year Award for its commitment to excellence and innovation. In the opinion of our judges and editorial team, Business Phone has proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from VirtualPBX.”"
The Internet Telephony Product of the Year award is presented annually to companies that demonstrate exceptional advancements in technology, service, and overall customer experience. VirtualPBX’s Business Phone product stood out for its scalability, security, and ability to meet the evolving needs of modern businesses.
The VirtualPBX Business Phone solution provides small and medium-sized businesses with enterprise-grade call management and a user-friendly interface designed to enhance productivity and efficiency. Key features of VirtualPBX Business Phone include:
- Enterprise-grade call routing for streamlined operations
- Seamless integrations with popular business tools
- High-definition voice quality for clear communication
- Customizable voicemail and call forwarding options
- Robust reporting options including insights and real-time dashboards
- Reliable customer support for enhanced user experience
This award underscores VirtualPBX’s ongoing dedication to innovation in the telecommunications industry. “We are honored to receive the Product of the Year award for our Business Phone solution,” said Rachel Anderson, CMO of VirtualPBX. “At VirtualPBX, we strive to provide businesses with powerful and intuitive communication tools that support their growth and success. This recognition is a testament to our team’s hard work and our commitment to excellent customer service.”
For more information about VirtualPBX and its award-winning Business Phone solution, visit virtualpbx.com/business-phone.
The winners of the 2025 INTERNET TELEPHONY Product of the Year will be featured in INTERNET TELEPHONY magazine online and on TMCnet.
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets. To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium Business Phone, Messaging, POTS replacement, and Contact Center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX Debuts VirtualText: Transforming Customer Engagement with Business Texting
Posted on February 20, 2025 by Rachel Anderson
San Jose, California (February 20, 2025) — VirtualPBX, a leading provider of business communication solutions for nearly 30 years, today announced the launch of VirtualText, a powerful standalone business text messaging service. This new offering allows businesses to engage with their entire customer base or specific segments through an intuitive interface accessible online or via a dedicated mobile app.
"We've seen firsthand how customers prefer texting with businesses. VirtualText empowers companies to leverage this preference by offering a powerful, scalable, and user-friendly solution."
Key VirtualText Features
VirtualText brings the following key benefits to businesses:
- Improved customer engagement with a 98% open rate for SMS messages
- Reduced no-shows and improved arrival times through appointment reminders
- Streamlined operations with QR code integration for check-ins and pick-ups
- Enhanced marketing capabilities with drip campaigns and event reminders
The service is available in three tiers – Spark, Engage, and Amplify – to meet diverse business needs. Starting at $25 per month, VirtualText offers features such as auto-reply keywords, contact management, and saved responses. Higher tiers include advanced capabilities like drip campaigns, blasts, scheduled messages and automation options like:
- Hubspot and Pipedrive CRMs
- Google Chat and Slack Internal Communication Apps
- Microsoft Teams
- Webhooks
- API
VirtualText Availability
Recognizing the unique needs of small businesses, including sole proprietors, VirtualText plans provide options for up to 50 users and include a range of included messages. This scalability is particularly beneficial for businesses looking to grow their customer engagement without the burden of complex systems or high costs.
VirtualPBX is currently available in the USA with 24/7 support to assist with setup and registration. For more information, please visit virtualpbx.com/virtualtext.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium Business Phone, Messaging, POTS replacement, and Contact Center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
Browser Security and Detailed, Real-Time Analytics in VirtualPBX November Release
Posted on November 4, 2024 by Rachel Anderson
San Jose, California (November 5, 2024) — VirtualPBX has announced a series of product and feature releases now available for new and existing customers focused on team management via browser security and real-time analytics. About the release, VirtualPBX Chief Product Officer, Linh England stated, “increasingly, businesses are tasked with enforcing data security policies and also making sense of customer traffic trends. While larger businesses often have full departments dedicated to these functions, we wanted to focus on bringing meaningful management tools to small and medium businesses as well. Our newest releases, The Work Browser and Insights were designed to do just that.”
The Work Browser: New Security Product for Data Management and Policy Enforcement
VirtualPBX has released a new product, The Work Browser, that brings browser-based security management to businesses. This product allows businesses to implement policies that protect company and customer data, keeping them compliant with industry and legal requirements, reducing risk, and improving employee productivity. The Work Browser includes the ability to:
- Control what data is visible to employees by department or profile and enforce what can and cannot be shared
- Monitor use of applications and browsing patterns
- Detect threats like phishing, malware, and ransomeware in real-time
- Use VPN to encrypt internet traffic and mask IPs
Insights: New Feature Bringing Essential Call Analytics
Insights is the latest feature in VirtualPBX’s robust line-up of analytics and real-time monitoring tools. This feature brings essential business analytics to small and medium sized businesses and is introduced at a lower priced plan tier than earlier analytics releases. Offered to new and existing customers, Insights brings:
- A real-time Dashboard highlighting key business metrics
- 13 pre-built report templates revealing core call traffic trends
- Customizable data views with filters, charts, and tables
- Scheduling options to send selected reports to email inboxes
- Managed access by permission level
Advanced Call Reports is now Advanced Call Reports + Call Tagging
An existing feature celebrated by VirtualPBX customers for allowing full customization of the call traffic reports they need to effectively run their businesses has been re-released with even more options to customize data analysis. Now called Advanced Call Reports + Call Tagging, this feature now allows customers to categorize calls by tagging them either automatically or during a live call.
- Apply call disposition codes to label leads by product, signal customers that need a follow-up, or flag FCR (first call resolution)
- Automatically tag departments, entry points, or call campaigns
- Over 30 more report templates than Insights
About VirtualPBX
Founded in 1997, VirtualPBX is an innovative, privately-owned, founder-led, US communications company. We drive human connection from anywhere, virtually, for businesses at all stages by paving access to enterprise-level tools paired with the friendly, knowledgeable human support and guidance they need to succeed.
Rachel Anderson
Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX Awarded 2024 Unified Communications TMC Labs Innovation Award
Posted on October 24, 2024 by Rachel Anderson
VirtualPBX AirDial POTS Replacement Recognized for Exceptional Innovation
San Jose, California, (October 24, 2024) —VirtualPBX announced today that TMC, a global, integrated media company, has named VirtualPBX AirDial POTS Replacement as a 2024 Unified Communications TMC Labs Innovation Award winner. AirDial received this prestigious innovation award for its comprehensive, turnkey approach to replacing traditional copper POTS lines via a dually redundant service that operates over ethernet and LTE, providing businesses with a simplified, reliable, and compliant solution for critical communications.
Ideal for elevators, alarm systems, and more, AirDial is compliant with the California State Fire Marshal, FDNY, American Society of Mechanical Engineers, National Fire Protection Agency, Payment Card Industry (PCI), HIPAA, and the Federal Communications Commission, among others.
“Our mission at VirtualPBX is to deliver solutions that exceed our customers' expectations, and we’re honored that AirDial has been recognized for its innovation. This award highlights the incredible work of our team in providing a secure, reliable, and compliant communication solution for businesses transitioning from traditional POTS lines.”
Beyond its advanced technical capabilities, AirDial is backed by VirtualPBX’s renowned white-glove service, ensuring a seamless experience from start to finish. This comprehensive support includes options for on-site installation and pre-installation site surveys, making sure that every detail is covered for a smooth transition. Customers also benefit from 24/7 technical support and access to dedicated account representatives who guide them through every step of the process, from initial consultation to ongoing management. With VirtualPBX, businesses receive not just a superior product but also an unmatched level of service and care.
The TMC Labs Innovation Award is selected by the distinguished engineers at TMC Labs and honors products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology.
“VirtualPBX has displayed its commitment to quality and innovation in the development of the unified communications industry,” said Rich Tehrani, CEO, TMC. “I look forward to more innovation from VirtualPBX and their continued effort toward improving the future of the UC industry.”
The 2024 TMC Labs Innovation Award winners will be featured on INTERNET TELEPHONY online.
About VirtualPBX
Founded in 1997, VirtualPBX is an innovative, privately-owned, founder-led, US communications company. We drive human connection from anywhere, virtually, for businesses at all stages by paving access to enterprise-level tools paired with the friendly, knowledgeable human support and guidance they need to succeed.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.
TMC Contact:
Stephanie Thompson, Manager
203-852-6800, ext. 139
sthompson@tmcnet.com
VirtualPBX Web Phone 3.0 Released to Customers
Posted on October 9, 2024 by Rachel Anderson
San Jose, California – October 10, 2024 – VirtualPBX is excited to announce the release of its new Web Phone, a cutting-edge solution for modern businesses to streamline their communications directly through a web browser—no physical hardware required. Designed for businesses of all sizes, particularly those with remote and mobile teams, the VirtualPBX Web Phone has a brand new interface that allows users to make and receive calls, check voicemails, and manage communications from anywhere, at any time.
Web Phone 3.0 Highlights
The VirtualPBX Web Phone is packed with advanced features that make it a game-changer for any business. Enjoy the freedom of browser-based convenience, accessing your business phone system from any device without the need for hardware.
The VirtualPBX Web Phone is ideal for teams that operate remotely or businesses looking to simplify their communication systems without sacrificing functionality. Add the newest Web Phone to your users on VirtualPBX Business Phone plans for a unified experience, and stay connected across all your devices—whether you’re on a desktop, tablet, or smartphone.
“Our customers’ feedback has been instrumental in shaping the new VirtualPBX Web Phone. We designed this iteration to address the needs of remote and on-the-go teams, ensuring that it’s not just feature-rich, but also aligned with the way businesses communicate today.” — Daniel Ruiz, Chief Technology Officer, VirtualPBX.
Update Caller ID On The Fly
Designed to keep up with your busy schedule – click to update caller ID, queue status, do not disturb, and device settings, plus easily reference feature codes.
Easily Manage Voicemail
Check your voicemail messages from right inside the Web Phone – review, read, listen, and delete voicemails more easily than ever before.
Never Miss a Notification
Take advantage of enhanced call notifications – with both visual pop-ups and sound alerts, you’ll be instantly notified when a call comes in.
VirtualPBX Web Phone 3.0 Availability and Pricing
Included with VirtualPBX’s Pro and Ultra plans, the Web Phone is part of our commitment to rapid implementation. Your first admin user will have a Web Phone automatically provisioned for instant use, ensuring your team can hit the ground running. For Starter plan customers, Web Phones can be added for just $9.99/mo each.
Existing VirtualPBX customers will receive immediate access to the Web Phone 3.0, replacing the Web Phone 2.0 interface and allowing them to enjoy its benefits without delay. New customers signing up today will also have this powerful tool at their fingertips.
Experience the Future of Business Communication Today
With its browser-based design and powerful feature set, the VirtualPBX Web Phone is the ultimate solution for businesses aiming to simplify and enhance their communication systems. Say goodbye to clunky hardware and hello to streamlined, efficient communications with VirtualPBX.
About VirtualPBX
Founded in 1997, VirtualPBX is an innovative, privately-owned, founder-led, US communications company. We drive human connection from anywhere, virtually, for businesses at all stages by paving access to enterprise-level tools paired with the friendly, knowledgeable human support and guidance they need to succeed.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX Announces October Release of New Features and Products to Enhance Business Communications
Posted on September 30, 2024 by Rachel Anderson
San Jose, California – October 1, 2024 – VirtualPBX, a leader in business phone solutions, is excited to announce the release of several new features and products on October 1, 2024, designed to empower businesses with greater control, efficiency, and accessibility in their communications. These new tools include Programmable IVR and Voice, Call Notifications for AirDial, and advanced Call Monitoring features. On October 10, 2024, VirtualPBX will also launch the highly anticipated new VirtualPBX Web Phone, providing a browser-based solution for business phone systems.
Programmable IVR and Voice
Smarter Call Routing With Dynamic Data
VirtualPBX’s new Programmable IVR and Voice feature allows businesses to create intelligent call flows that adapt to real-time customer information. Now available on the Contact Center and Business Phone products, this feature can route calls dynamically based on CRM data, call history, or specific inputs provided by the customer. By leveraging dynamic inputs, businesses can ensure that calls are directed to the right department or individual based on detailed customer insights, improving the overall experience and reducing response times.
Call Monitoring
Whisper, Barge, and Steal for Real-Time Support
VirtualPBX has expanded its Call Monitoring capabilities for Contact Center customers with the addition of “Steal,” a new feature that allows managers to take over live calls when necessary. This complements existing options such as Whisper, which lets managers speak to agents during calls without the customer hearing, and Barge, which allows them to join a call directly.
Call Notifications
Stay Informed When It Matters Most
Available with the AirDial product, the new Call Notifications feature ensures that critical communications never go unnoticed. Whether it’s an emergency call from an elevator, fire panel, or other essential devices, Call Notifications will automatically alert designated contacts via SMS or email. These notifications can be customized based on call origin or the type of device involved, keeping key stakeholders informed during emergency situations.
NEW VirtualPBX Web Phone Coming October 10
Seamless Communication from Your Browser
On October 10, 2024, VirtualPBX will release the newest version of the VirtualPBX Web Phone, a groundbreaking browser-based phone system for businesses. With no need for physical hardware, the Web Phone allows users to make and receive calls, manage voicemail, and access key communication tools directly from their web browser, making it ideal for remote and mobile workforces.
“With these new features, we’re continuing to push the boundaries of what businesses can achieve with their communications. From customizable call flows to real-time emergency alerts and management tools, we’re helping businesses stay agile and connected in an ever-evolving landscape,” said Lon Baker, COO at VirtualPBX. “The upcoming Web Phone release further underscores our commitment to delivering flexible, user-friendly solutions that fit the modern work environment.”
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium Business Phone, Messaging, POTS replacement, and Contact Center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
VirtualPBX Awarded 2024 Teleworking Solutions Excellence Award
Posted on September 9, 2024 by Rachel Anderson
VirtualPBX Business Phone Honored for Exceptional Solution Support
San Jose, CA (September 10, 2024) — VirtualPBX announced today that TMC, a global, integrated media company, has named Business Phone as a 2024 TMCnet Teleworking Solutions Excellence Award winner, recognized for the ability to empower remote teams with robust communication tools.
“The TMCnet Teleworking Solutions Excellence Award recognizes the best and the most innovative products that this industry has to offer. VirtualPBX has proven their commitment to quality and the further development of Teleworking Solutions industry through its business phone product offering,” stated Rich Tehrani, CEO, TMC. “Congratulations to the entire team at VirtualPBX for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of Teleworking,” Tehrani added.
The TMCnet Teleworking Solutions Excellence Award honors available products that help ensure remote workers have access to the same communications and other corporate resources as they would in the office. The products and services from winners of the 2024 Teleworking Solutions Excellence Award will enable businesses to effectively support their mobile and remote workforces.
About the award, VirtualPBX CMO, Rachel Anderson said, “we are extremely proud of the team for this win. Years ago – well before Covid – we made the decision to go remote ourselves and learned a great deal about the unique needs, challenges, and opportunities that remote and hybrid teams face. Combined with our ethos of using our own tools to conduct business, this has really given us the inside track on how to provide effective communication tools for our remote customers.”
VirtualPBX Business Phone is tailored to provide pro-grade features to small businesses. Key features ensure businesses can maintain professional, efficient customer service from anywhere, including:
- Flexible device options from hardware phones to softphone apps, browser-based phones, and call forwarding
- Managed caller ID that presents your business information on every call
- Auto attendant, greetings, and call routing options that connect callers to the right person whether they’re down the hall or across the country
- Ring groups and audio conferencing to keep teams functioning as a unit
- Advanced reporting options that give team leaders insights into team and agent performance including SLA management and live dashboards
Business Phone by VirtualPBX keeps remote teams connected and organized, fostering productivity and collaboration across different locations. Plus, VirtualPBX’s scalability means businesses of any size can adapt to changing work environments, adding, removing, and shifting users and features, making remote work more manageable.
The 2024 TMCnet Teleworking Solutions Excellence Award will be highlighted on TMCnet and INTERNET TELEPHONY magazine’s online news portal.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium voice, texting, POTS replacement, and call center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact
Rachel Anderson, Chief Marketing Officer
888.825.0800 Ext. 339
rachel.anderson@virtualpbx.com
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.
VirtualPBX Wins 2024 Contact Center Technology Award from CUSTOMER Magazine by TMC
Posted on June 18, 2024 by Rachel Anderson
San Jose, CA, June 17, 2024 — VirtualPBX, a leader in business VoIP solutions, is proud to announce that its Contact Center product has been honored with the 2024 Contact Center Technology Award by CUSTOMER Magazine, a prestigious recognition from TMC.
“Congratulations to VirtualPBX for being awarded a 2024 CUSTOMER Magazine Contact Center Technology Award. Their new Contact Center product has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The VirtualPBX Contact Center stands out in the market for its scalability, exceptional service, and robust feature set designed to enhance customer satisfaction and operational efficiency. The platform offers 24/7 support, dedicated onboarding, custom call routing options, CRM integrations, real-time monitoring, call tagging, and comprehensive reporting tools, all tailored to meet the diverse needs of contact centers.
VirtualPBX’s Contact Center software is engineered to support contact centers of all sizes, whether they operate from a single location, multiple offices, or with remote teams. Key features include dynamic live monitoring, advanced agent and routing strategies, softphones, physical desk phones, and Web Phones, ensuring agents are always equipped to handle customer interactions effectively.
Additionally, the platform’s native CRM integrations streamline workflows by providing automatic screen pops, click-to-call functionality, and comprehensive call history. These integrations, combined with VirtualPBX’s customizable call tagging and call survey tools, enable businesses to gain deeper insights into their customer interactions and continuously improve service quality.
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2024 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.
About VirtualPBX
Founded in July 1997, VirtualPBX delivers premium voice, texting, POTS replacement, and contact center solutions for our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
VirtualPBX Contact:
Rachel Anderson, CMO
888.825.0800 Ext. 339
rachel.anderson@VirtualPBX.com
About TMC
TMC’s content-rich marketplaces serve as essential resources for global buyers, helping them make informed purchasing choices and navigate markets through education, industry updates, live events, and social influence. At the same time, top vendors choose TMC to enhance their branding, establish thought leadership, and generate valuable leads, thanks to unmatched opportunities.
TMC Contact:
Michelle Connolly, Senior Marketing Manager
203.852.6800 Ext. 170
mconnolly@tmcnet.com
“We are incredibly proud of our team for receiving this first major accolade for our Contact Center product. Especially so soon after its launch just two and a half months ago. This award is a testament to their hard work, dedication, and innovative spirit in creating a solution that truly enhances the customer experience.”
Lon Baker, VirtualPBX COO