Dash Business Phone System Interface

VirtualPBX Blog Authors

The VirtualPBX Blog showcases topics that matter most to your business. Whether we discuss a trending Top 5 or dig deep into telephony, these features offer something for every business.

Author: Charlie Galaviz

5 Steps: Conquer your 2020 Business Goals

Do email communications hold your business back from establishing stronger relationships with your clients and investors? With the help of a dedicated business phone system, you can grow your business to new heights in 2020.

Here are our 5 steps to success:

5 Steps to Conquer your Business Goals

Get Your Base Camp Starter Kit

Every trek up Everest begins at base camp. It’s where world-class mountaineers dream and prepare for the immense journey ahead. Similar to being equipped to summit Everest, every business needs the right tools to climb to new heights.

For a limited time, you can open a new business phone line with VirtualPBX Unlimited User Plans and save 20%. With minute options ranging from 300 minutes, 500 minutes, or 1000 minutes, you’ll find the exact minutes to fit your needs.

We hope you enjoyed our 5 steps to conquer your business goals in 2020. Did we miss any? Let us know on Facebook and Twitter!

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5 Lessons Businesses Can Learn From Spirit Halloween Stores

Spirit Halloween StoresAs brick and mortar retailers close stores throughout the U.S., Spirit Halloween Stores continue onward and upward. Since 1983, Spirit has grown to more than 1,300 stores across the U.S. and Canada.

What’s the key to its staying power throughout the “retail apocalypse” that’s claimed major retailers like Sears and Toys-R-Us? Here are 5 lessons your business can learn from Spirit.

5 Lessons Your Business Can Learn From Spirit

  1. Lease Agreements
    Sign short-term, flexible leases. There’s a sense of pride in having a year-round storefront location, but signing a long-term lease is not ideal for every business. In the case of Spirit, signing a 6-8 week lease is the sweet spot. Your brand can prepare for customer elasticity by carefully negotiating a lease duration that works for both you and the leasing company.
  2. Pop-Up Shopping
    Consider opening a pop-up store to test the viability of a location. For some shops, a bad location may be impossible to rebound from. Moving one block over could be the difference in staying in business. Spirit continually tests new locations and doubles down on homerun locations. Smaller brands that may not be seasonal can ask a larger retailer if they can open a pop-up shop in their department store. It’s a win-win because it allows smaller brands to gain visibility and allows the retailer to earn a pop-up shop fee.
  3. Operations Scaling
    Learn to scale your operations with consumer demand. Spirit has mastered the art of supply and demand economics. It is able to scale operations when the demand for Halloween costumes reaches a peak; then it scales down operations on Nov 1st when the demand decreases. You may want to focus on scaling in other ways like finding suppliers of products and services that allow you to avoid excess supply. In return, you can lower costs and run a more efficient operation.
  4. Business Challenges
    Overcome business challenges by having a plan A, B, and C. Spirit does an incredible job of successfully dealing with roadblocks. When a prime location becomes signed to a permanent tenant, they search for a new location. In the event that they have no location, they create a tent location in an empty lot. Don’t let an obstacle determine your success or failure.
  5. Customer Experience
    Make sure your customer experience is top-notch. Spirit has nailed down customer interaction by giving customers an unforgettable experience at their retail locations. Besides the product and services Spirit offers, they make it fun to enter their stores and interact with their staff. You can follow suit by hosting holiday parties or creating festive greetings for your business phone system.

Halloween and Beyond

Whether you have a national seasonal business like Spirit Stores or run a full-time operation, business never sleeps. A cloud-based phone system is the best way to keep your business flowing like a well-oiled machine and allows your business to scale up or down according to seasonal traffic. Customize your holiday greetings, set advanced call routing schedules, and easily add users as business grows. Best of all, our business phone plans are backed by 24/7 support – even on Halloween night.

Cheatsheet: Do your Employees Know How to do These 5 Key Functions?

Cheatsheet: Do your employees know how to do these 5 key functionsThis cheatsheet is designed to offer a quick reference guide of Dash Business Phone System key functions and shortcuts. Whether you’re an Agent, User, or Administrator, these 5 basic functions are crucial for daily communications.

Quick Reference Guide

1. User Portal Log in via Dash Online

Agents can log in to the User Portal in one of two ways:

  1. Web User Portal – To log in to the User Portal, visit dash.virtualpbx.com. Once logged in, select “Mark as Ready” to log in to the queue.
  2. Feature Code – Log in quickly to the User Portal on your registered VoIP phone by dialing the shortcut *20 then pressing “send”.

VirtualPBX Softphone App2. Update Agent Status

In addition to logging in to the queue, Feature Codes allow agents to log out or update their availability in just a few taps:

Agent Login – Press *20 then press “send” on your registered VoIP phone.
Set Agent Ready – Press *21 then press “send” on your registered VoIP phone.
Set Agent Away – Press *22 then press “send” on your registered VoIP phone.
Agent Logout – Press *23 then press “send” on your registered VoIP phone.

3. Check Voicemail

Need to check your voicemail? Here are a few of the ways we make it easy for you to do so:

  1. User Portal – Once inside the Agent User Portal, select “Voicemail” in the top menu.
  2. Registered VoIP Phone – Once inside the Softphone App, dial *97 to listen to your voicemails.
  3. Web Phone – Once inside the Web Phone, select “Voicemail” on the left sidebar or dial *97.

For more ways to retrieve your voicemails, including sending them to your email’s inbox, visit our Dash Voicemail Guide.

4. IP Phone Call Transfer

The VirtualPBX Dash system has been designed to work flawlessly on a wide range of VoIP devices, allowing you to use the dialpad’s native functionality which includes call transfers.

  1. Press the native transfer button or icon on your VoIP device.
  2. Dial the extension, queue number, or outside number.
  3. Confirm your transfer.

5. Make a Call From Our Free Web Phone

VirtualPBX Web PhoneLog in to the Web Phone using a Chrome or Firefox browser.

  1. Go to webphone.virtualpbx.net.
  2. Enter your email address.
  3. Enter the password from the first email.
  4. Click on Sign in.
  5. Click “Make a Call”

Award-Winning Support Available

We understand the process of learning new phone system functions can seem like a daunting task. That’s why our experts are available 24 hours/day, 365 days/year to guide you in the right direction. Our staff can be reached by online chat, email, phone, or by submitting a ticket here. If this isn’t your first rodeo and you prefer to get self-help, you can also check out our training videos, tutorials, and FAQs.

5 Reasons to Join the NEW VirtualPBX Affiliate Program

Are you searching for a profitable, trusted, and simple way to monetize your website traffic? Look no further than the VirtualPBX Affiliate Program to earn commissions from referrals to our award-winning Dash Business Phone Plans.

VirtualPBX recently announced our new partnership with Impact that makes our Affiliate Program even more user-friendly and lucrative. Using Impact’s Radius software, we can accurately follow conversions and allow affiliates to monitor their own progress in a real-time online dashboard. Moreover, our affiliates will have full access to tutorials and tips about using the program successfully.

Still not convinced? Here are 5 more reasons to join the VirtualPBX Affiliate Program:

Signup for the VirtualPBX Affiliate Program

Sign up today – it’s FREE

Ready to earn your piece of the pie in a 167 billion dollar industry? Prospective affiliates can learn more about our program and apply directly on our Impact Signup Page. Have any questions for our Affiliate Manager? Ask away on Facebook and Twitter!

5 Ways VirtualPBX SIP Trunking Can Help Your Business

Have you explored how SIP Trunking can help your business? In most cases, SIP Trunks offer superior cost-savings and flexibility when running an on-site PBX.

In this infographic, we highlight the distinct benefits you can expect from award-winning VirtualPBX SIP Trunking service. Manage call loads without burdensome hardware maintenance or costly PRI phone lines. Ensure connection to your customers with “burstable” channels that instantly address call traffic surges during peak hours.

VirtualPBX SIP Trunking

Awarded SIP Trunking for Any Business, Anywhere

VirtualPBX SIP Trunking service offers the most economical and efficient solution for any sized business. No matter the challenge – our telephony experts can solve it!

Don’t have a SIP-enabled PBX system? No problem! We’ll create a custom solution just for you. Concerned about your internet speeds? Our network experts will help you secure extra bandwidth and manage your settings to ensure the highest quality telephone calls.

Want to learn more? Get your copy of our SIP Trunking Whitepaper today!