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Dash Business Phone System Interface

VirtualPBX Blog Authors

The VirtualPBX Blog showcases topics that matter most to your business. Whether we discuss a trending Top 5 or dig deep into telephony, these features offer something for every business.

Author: Charlie Galaviz

5 Best Business VoIP Features For Busy Professionals

Business Phone Numbers

Business VoIP features for busy professionals offer time-saving and convenient solutions for everyday workflow inefficiencies.

As a Telecommunications company with remote and hybrid employees, creating a productive and streamlined workplace is our field of expertise.

Today’s blog will share five types of business VoIP features designed with busy professionals in mind.

1. DND

Make the switch from busy, to productive with Do-Not-Disturb. DND allows you to pause all incoming call activity temporarily. Furthermore, you’ll have the ability to direct callers to a default call flow such as an assistant or voicemail box. Most importantly, you’re able to focus on priority initiatives while keeping your customers satisfied.

2. Integrations

Automations are essential for efficient workflows and time management. At VirtualPBX, we lean on integrations that populate reports, log information, and send Slack alerts. Through Zapier, there are more than 3,000 business apps to choose from. Additionally, our Salesforce Integration makes it easy to click-to-call leads, schedule follow-ups, and input call notes.

3. Reports

For managers, it’s important to trust but verify that business operations are running like clockwork. As a result, we believe live data and performance reports are must-haves for every team. Tools like Call Logs and Advanced Call Reports allow you to quickly check the status of call activity to identify which teams may need assistance or see which priorities need shifting for the day.

4. Dynamic Voicemail Boxes

Checking voicemails are time-consuming; however, technology has come a long way in the past few years. Dynamic Voicemail allows you to set voicemail greetings, receive voicemail transcriptions to email inboxes, and wire up time-saving integrations. Furthermore, sending callers to voicemail is a viable strategy to preserve your time and screen your callers.

5. VirtualPBX Softphone App

Transform your smartphone or computer into a powerful communication hub capable of HD voice, Business SMS, and Video Conferencing. The VirtualPBX Softphone App also includes collaborative features like user presence, team chat, and file-sharing that will keep you productive no matter how busy your schedule gets.

Create a Faster Workflow Today

Ready to fine-tune your business workflows? VirtualPBX is an award-winning VoIP ecosystem with features like HD Voice, SMS, Video, and so much more. Our Dash platform allows you to streamline communications with your clients and employees from anywhere. In addition, you’ll have the ability to create custom integrations and utilize our API to meet your specific communication needs.

If you would like to learn more, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business.

5 Types of Business Phone Numbers and Why You Should Use Them

Business Phone Numbers

Business phone numbers offer a reliable and professional way for callers to contact your business. Aside from presenting a credible public appearance, business numbers can help you reach local, national, and international customers.

Additionally, the various business numbers offer different advantages, such as aiding branding, improving accessibility, and tracking campaign performance.

Today’s blog will share five types of business phone numbers to help you decide which type is right for your business.

5 types of business phone numbers

Local Numbers

Local numbers serve businesses from startups and entrepreneurs to national companies with regional locations. They appear more trustworthy and credible when appearing in local directories and search engines. Thus, they receive higher answer rates and incoming call volume. Finding a Local Number is easy. Using a Local Number lookup tool, you’ll be able to browse numbers in your area that are available.

International Numbers

Are you trying to expand your overseas business inside the United States? International Phone Numbers allow you to grow your business across the pond and beyond. Further, US-based companies can offer international customers inexpensive calling options by selecting from thousands of available numbers priced at $4.99 each per month.

Toll-Free Numbers

Toll-Free numbers convey size and importance. They also provide a cost-free way for long-distance callers to contact your business. The most popular toll-free number prefix is 800, but 888, 877, 866, and 855 are also common. If you’re trying to improve accessibility to your business and don’t mind footing the bill, toll-free numbers are the way to go. You can browse Toll-Free Numbers starting at $1.99 each per month using our lookup tool.

Vanity Numbers

Vanity Numbers like 1-800 Flowers leave a great first impression, they’re memorable, and they generate more business. At VirtualPBX, We believe Vanity Numbers are worth their weight in gold. Check out our guide on how to create an intelligent Vanity Number for your business.

DID Numbers

DID Numbers (Direct-Inward-Dialing) eliminate the middleman when important callers are trying to reach a specific person or department at your business. They can even be routed directly to a particular ring group, device, or voicemail box. For example, DID numbers could be used to bypass a receptionist to provide a direct line to your sales team.

Claim Your New Business Number Today

Ready to claim your business number? VirtualPBX offers one of the largest databases of local, toll-free, vanity, and international numbers. And that’s just the beginning; VirtualPBX offers award-winning business phone plans for businesses of all types and stages. Once more, every plan offering includes at least three local or toll-free numbers for free.

If you would like to learn more, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business.

Five Best Text Message Service Examples for Business

Business Texting Examples

Text messaging services allow savvy businesses to streamline customer correspondence, increasing sales and customer satisfaction.

Furthermore, studies show that text messages are a win-win for both brands and consumers. 83% of clients would prefer to receive booking appointments via text, and 45% of prospects would purchase a product after receiving an SMS.

Today’s VirtualPBX 5 blog will show you five simple and effective text message service strategies that the pros use to capture more business.

Business SMS Statistics

Sales Promotions

Want to spread the word about your latest sales promotion? While you may be inclined to send out an email blast, think again. SMS marketing, also known as mass texting, has a 98% open rate than email marketing, allowing you to take full advantage of your subscriber list.

Giving Quotes / Placing Orders

Build trust and loyalty from your customers by submitting quotes on-demand. Having an automated process for placing orders will not only boost your revenue, but it also shows your customers that you’re reliable. For example, if your sales team misses a call, you could instantly trigger a text message to be sent to the prospect. Remember, successful companies don’t let leads fall through the cracks; they create processes that keep customers happy while waiting in line.

Providing Support

Text messaging offers your customers a personalized and convenient way to seek help. Not only is it the preferred method of communication for 75% of customers below the age of 44, but it’s equally convenient for businesses. Best of all, your support can manage all the conversations in one place while utilizing the company line to keep their private telephone number discreet.

Appointment Reminders

Missed appointments can affect the bottom line and hurt operational efficiency. Open rates for SMS messages are off the charts impressive. Therefore it’s the obvious choice when reminding your clients about upcoming appointments. Furthermore, studies show that more than 60% of people read their text within 5 minutes. Overall, SMS appointment reminders are a must-have for businesses that schedule appointments.

Asking for Feedback

Don’t be shy to ask customers for feedback via text message. As email open rates trend downward, text messages are more likely to be read. Happy customers are usually delighted to leave a positive review about how fantastic your customer service is. When the next customer sees your excellent online reviews, you’ll earn more business, and the cycle will continue.

Add Business SMS to Your Workplace

Ready to grow your business using texting for business? VirtualPBX allows you to send and receive SMS messages from the convenience of your business phone system. You will have the power to fully automate SMS marketing, send an SMS from your CRM, and utilize our API to make a custom Business SMS integration. Best of all, VirtualPBX allows you to communicate from your business line, in order to keep your personal information secure.

If you would like to learn more about Business SMS, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business. Contact us today!

Integrate your Phone System with These 5 Business Apps

Business phone system integrations unite the tools you use everyday to help your team work smarter, not harder. They help you automate recurring tasks, streamline processes, and improve the performance of your business.

Today’s VirtualPBX 5 blog will show you five integrations we offer that will improve your team’s productivity and enhance your workflow.

Zapier

Our Zapier Integration is one of most powerful integrations for business use. Find your productivity super powers by integrating your phone system to over 3k business apps. Simply select an app like Slack, Hubspot, Shopify, or Mailchimp; then choose a pre-built workflow template or create your own. There’s no code required, so anyone can easily start automating.

Zapier Integrations

Google

Keep track of your business activity by sending call analytics to Google’s apps. Select from a suite of apps such as Sheets, Calendar, and Gmail. For example, you can send your call info to a Google Sheet to track sales team call frequency, discover call trends, and improve KPI tracking. Integrating your call data with Google is something every business should consider.

Google Integrations

Dropbox

Access, store, share, and playback audio recordings all within Dropbox. Not only can you save important calls for regulatory or training purposes, but you can record video conferences with your VirtualPBX Phone Plan and save your recordings directly to Dropbox.

Salesforce

The VirtualPBX Desktop Softphone + Salesforce CRM Integration is a combination that every sales team should have in their tool bag. It helps you track and nurture leads from the convenience of your phone system. Click-to-call leads, input call outcomes, schedule follow ups, and more. Plus, you can view customizable reports to track lead call activity and other KPIs.

Salesforce Integration

AWS

Need long-term storage for call recordings, faxes, and voicemails? Our Amazon Web Services integration offers security and dependability for your call data. When files are uploaded to AWS, they will no longer exist in your VirtualPBX account. Plus, if you need to store large volumes of data you can purchase additional storage through AWS.

AWS

Find your Automation Superpowers

As the evolution of the office happens, it’s more important than ever to have tools that maximize operational efficiency. VirtualPBX makes business automation easy. Save time, improve your workflows, and get results quicker all from the convenience of your business telephone system.

If you would like to learn more about Integrations, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business. Contact us today!

5 Call Metrics and KPI Reports Your Business Should Track

Advanced Call ReportsTo reach the highest levels of customer satisfaction and loyalty in your call center, you need to monitor and measure metrics and KPIs designed for your business goals.

Today, we’re going to discuss five call metrics and KPI reports available for tracking within the VirtualPBX Advanced Call Reports tool that will improve your call operations and offer fine-grained control of your data.

Agent Summary

The Agent Summary report is the most popular report for call center management. It’s packed with essential KPIs and metrics that outlines an agent’s day at a glance. You can see when an agent logged on, entered the queue, began their time on duty, spent time away from their desks, and much more. Plus, you get all the quality assurance data points you need to evaluate agent performance. It’s a must-have report in every tool bag.

Agent Summary Report

Service Level by Day

Service Level by Day allows you to set thresholds and monitor how quickly calls are being answered to achieve your service level goals. This report allows you to define up to six ring duration values that will be used as quality indicators for call answering performance. Additionally, you can view incoming calls, percentage of answered calls, and average ring time, among other data points.

Service Level By Day

Calls by DID

Direct Inward Dial (DID) numbers skip the menu or queue by ringing to a specific phone at a company. Typically, you use a DID report to monitor campaigns and products. These reports allow you to identify where your calls originated from based on the phone number digits dialed. This report is especially valuable for teams that leverage DID numbers for paid campaign sources like Google Ads.

Calls by DID

Queue Performance

The Queue Performance report gives you an air traffic controller view of the number of calls handled by each queue. View the queue number dialed, name of queue, abandoned calls, overflowed out, ring time, and much more. Get actionable data that allows you to make queue adjustments on the fly based on the queue performance.

Queue Performance

Abandoned Calls by Day

The Abandoned Calls by Day report is one of the most important key performance indicators for improving your queue experience. Track the number of calls disconnected from the queue based on wait time thresholds. In addition to abandonment rate within service levels, you can view the total abandoned calls, the percentage of abandoned calls, and other KPIs related to your queues.

Abandoned Calls By Day

Get Advanced Call Reports

Take command of your call center by viewing powerful call metrics that allow you to monitor, track, compare, and create benchmarks for your team’s success. Our Advanced Call Reports platform models and stores historical and real-time data insights that allow you to create reports, workspaces, filters, and schedules for data segmenting, downloading, and easy sharing. Best of all, you can find the reports shared today in one of our preconfigured templates, that way you can hit the ground running.

Want to demo Advanced Call Reports? We have friendly VoIP experts on standby that would be happy to demonstrate all that VirtualPBX has to offer.