Author: Charlie Galaviz

5 VoIP Terms you Should Know in 2019

VoIP TermsVoIP technology is constantly being developed and improved to meet the needs of modern enterprises. As we approach the new year, emerging technologies pose to disrupt and expand common hosted PBX terminology. Let’s examine 5 VoIP terms that will take on larger roles in 2019.

Read More: VoIP Terminology Guide

  1. Stir/Shaken
    Spoof Calling, also known as Neighbor-Spoofing or Caller-ID Spoofing, is one of the deceitful ways telemarketers and scam artists trick people into answering unwanted calls. Stir (Secure Telephony Identity Revisited) and Shaken (Secure Handling of Asserted information using toKENs) is a solution currently being developed to stop illegitimate callers. The Stir and Shaken method is able to verify the authenticity of the caller by placing a digital certificate on the call by a trusted authority. Can you say “Hasta la vista spam”?
  2. WebRTC
    WebRTC (Web Real-Time Communications) is the cutting edge technology behind the VirtualPBX Web Phone. The powerful and versatile technology runs off javascript, API’s, and HTML5. The future of the Web Phone is very promising because it utilizes the technology you already have – your web browser. You won’t have to buy new desk phones or download apps in order to communicate again.
  3. SIP Trunking
    Expect to see more organizations switch to SIP Trunking in 2019 to take advantage of modern hosted voice technology. Not only can businesses get more features from their physical PBX system by bridging to the cloud, but they can also lower their operational costs and scale exponentially. SIP Trunk providers are not one size fits all. Before you select a provider, consider which pricing structure works best for your business. VirtualPBX SIP Trunking Plans start at 20 channels, come with 5 burstable channels, and give you the flexibility to add or remove channels at any time.
  4. IP Phones
    Many businesses still rely on ancient desk phones. Would you use a vintage Nokia for business in 2019? They are sturdy and reliable but lack the modern features that today’s IP Phones offer. Desk phones are powerful multi-tasking tools that are equally as important as your computer. Modern IP phones commonly feature HD voice, wifi technology, Bluetooth functionality for hands-free calling, and much more! As a result, IP Phones will continue to be relevant even with the rising popularity of Softphone and Web Phone usage.
  5. APIs
    API (Application Programming Interface) will continue to play an integral role in the future development of business functionality in online tools. In particular, larger businesses come to expect open APIs from enterprise-grade business telephone service providers. If your goals are to streamline your business processes with your telephone service, look no further than Dash Business Phone Plans as your bespoke voice solution. Integrate Dash Plans with your CRM Software or include Webhooks Integrations that work with as many as 750 of the most popular business applications through Zapier.

Want to gain a better understanding of VoIP technology from our experts? To learn more about other terms like Circuit Switching and Packet Switching, visit our VoIP resource guide.

Finally, did we miss any VoIP terms or concepts that will see a rise in popularity in 2019? Let us know on Facebook and Twitter!

Choosing the Right Conference Phone for Your Meeting Space

After you’ve settled on a conferencing service provider it’s time to select the device or devices that you’ll use to actually conduct these calls. Conference phones are not one size fits all. Due to the advances in technology and increased use of teleconferencing, there have never been more options while choosing the right conference phone for your needs. But what to choose?

The most important factor to consider when choosing the right conference phone is where you’ll conduct your conference calls. Below, we break down the most common scenarios and spaces for conference calls and our top recommendation for each.

Choosing the Right Conference Phone for Your Meeting Space

Whether your calls take place in a boardroom, a home office, or a mobile office, we’ve got conference phone options for any business and any budget. Let us know the type and size of the conference room you use to conduct your meetings. Our experts are available via email, online chat, or by calling 888.825.0800 to help you find the perfect conference phone for your business.

Did we miss any conference call types? Let us know your favorite meeting space on Facebook and Twitter!

Win the Yealink CP960 Conference Phone

No conference room is complete without a conference phone. Conduct your meetings with extraordinary quality and clarity with the Yealink CP960 Conference Phone. Click the banner below to submit your entry to the Conference Phone Giveaway!

Yealink CP960 Conference Phone Giveaway

Call Center Script Do’s and Don’ts – Infographic

A call center script can be an excellent resource when training agents at your organization. Providing your agents with a call center script can guide them through answering difficult questions and turn unhappy customers into your brand’s biggest promoters. But, even in the most experienced of contact centers, having the perfect script doesn’t mean your work is done. In order to drive success in your call center, you must know the call center script do’s and don’ts.

Call Center Script Infographic

Searching for call center technology that compliments your call center script? VirtualPBX is your one-stop shop for all your contact center needs. Our industry-leading Business Phone Plans will improve your call quality, call efficiency, and give you a dynamic live-view into how your call center is performing. With a host of robust features like Call Recording, CRM Integration, and Real-Time-Monitor, your call center will be operating at peak performance 24/7.

Did we miss any call center script do’s and don’ts? Let us know your best practices on Facebook and Twitter!

Call Center Technology Trends into 2019

Call Center TechnologyThe success of your organization’s customer contact center can define your brand, campaign, or organization for better or worse in today’s digital world. In order to meet the stringent expectations of your audience, your organization must deploy call center technology that increases productivity, provides real-time insights, and presents a professional image of your brand.

Call Center Technology

When choosing the right call center solutions for your business, consider these call center technologies:

  1. Real-Time Monitor: Monitoring your business phone system in real-time with a dynamic, live view of all call activity is one of the most effective ways supervisors can achieve peak call center performance. View how many calls are taking place, which agents are busy, and which agents are available. If you need to know what’s happening with your phone system at all times, then you need a Real-Time Monitor.
  2. Web Phone: Cutting the cord on expensive PBX hardware is easier than ever thanks to the affordability and functionality of browser-based calling. Built on WebRTC technology – the Web Phone includes features like click-to-call, call transfers, self-muting, audio preference management, and more. The best part is it’s free! Simply pay for the minutes that are pooled from your Dash Plan. When you sign up with Dash Business Phone System your team can start making crystal-clear calls right from your web browser within minutes.
  3. Rent top call center phones: Looking to rent the latest Call Center Technology for your political campaign at the lowest cost around? VirtualPBX can help you equip your call center from the ground up. For less than $10/mo you can rent the Tom Brady of VoIP Phones (Yealink T21P E2) or you can purchase new VoIP Phones from our online store. With a limitless supply or phones and prices that will fit any budget, isn’t it time you upgrade to VirtualPBX Call Center Technology?

Explore the Full Range of Call Center Technology Features

One size doesn’t necessarily fit all – every call center has its own unique goals and expectations. To truly succeed in your endeavors, your call center must be built to reflect these ambitions. VirtualPBX provides plans to fit any budget with a huge variety of included features. We also provide Custom Voice Solutions which are a truly bespoke solution for call centers, including custom call routing and configuration. To get started, just give us a call at 888.825.0800. We have team members standing by 24/7 to assist!

5 Ways to Check Voicemail – VirtualPBX Infographic

Is your business voicemail box nearing capacity or even worse, full? We get it, checking voicemail is not always the most convenient task in the world. Neither is having your customers listen to the dreaded greeting, “This mailbox is full and cannot accept new messages at this time. Goodbye.” As worker bees ourselves, we do practice what we preach. In order to guarantee we never missed an important voicemail again, we set out to create the least painstaking voicemail solution possible. In fact, our dynamic voicemail solution is so seamless, you’ll look forward to unwrapping your voicemail box full of leads. Best part? VirtualPBX Voicemail Boxes and Voicemail Notifications are features that are included with the award-winning Dash Business Phone System. Ready to never miss a lead again? In this infographic, we’ll show you the 5 ways how to check voicemail with Dash Plans.

5 Ways How to Check Voicemail – VirtualPBX Infographic

Already a customer? Take a look at our voicemail guide for step-by-step instructions on setup, shortcuts, and more. Furthermore, you can follow us on Facebook and Twitter to receive more Friday 5 tips like this one on how to check voicemail!

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