Author: Charlie Galaviz

Call Center Script Do’s and Don’ts – Infographic

A call center script can be an excellent resource when training agents at your organization. Providing your agents with a call center script can guide them through answering difficult questions and turn unhappy customers into your brand’s biggest promoters. But, even in the most experienced of contact centers, having the perfect script doesn’t mean your work is done. In order to drive success in your call center, you must know the call center script do’s and don’ts.

Call Center Script Infographic

Searching for call center technology that compliments your call center script? VirtualPBX is your one-stop shop for all your contact center needs. Our industry-leading Business Phone Plans will improve your call quality, call efficiency, and give you a dynamic live-view into how your call center is performing. With a host of robust features like Call Recording, CRM Integration, and Real-Time-Monitor, your call center will be operating at peak performance 24/7.

Did we miss any call center script do’s and don’ts? Let us know your best practices on Facebook and Twitter!

Call Center Technology Trends into 2019

Call Center TechnologyThe success of your organization’s customer contact center can define your brand, campaign, or organization for better or worse in today’s digital world. In order to meet the stringent expectations of your audience, your organization must deploy call center technology that increases productivity, provides real-time insights, and presents a professional image of your brand.

Call Center Technology

When choosing the right call center solutions for your business, consider these call center technologies:

  1. Real-Time Monitor: Monitoring your business phone system in real-time with a dynamic, live view of all call activity is one of the most effective ways supervisors can achieve peak call center performance. View how many calls are taking place, which agents are busy, and which agents are available. If you need to know what’s happening with your phone system at all times, then you need a Real-Time Monitor.
  2. Web Phone: Cutting the cord on expensive PBX hardware is easier than ever thanks to the affordability and functionality of browser-based calling. Built on WebRTC technology – the Web Phone includes features like click-to-call, call transfers, self-muting, audio preference management, and more. The best part is it’s free! Simply pay for the minutes that are pooled from your Dash Plan. When you sign up with Dash Business Phone System your team can start making crystal-clear calls right from your web browser within minutes.
  3. Rent top call center phones: Looking to rent the latest Call Center Technology for your political campaign at the lowest cost around? VirtualPBX can help you equip your call center from the ground up. For less than $10/mo you can rent the Tom Brady of VoIP Phones (Yealink T21P E2) or you can purchase new VoIP Phones from our online store. With a limitless supply or phones and prices that will fit any budget, isn’t it time you upgrade to VirtualPBX Call Center Technology?

Explore the Full Range of Call Center Technology Features

One size doesn’t necessarily fit all – every call center has its own unique goals and expectations. To truly succeed in your endeavors, your call center must be built to reflect these ambitions. VirtualPBX provides plans to fit any budget with a huge variety of included features. We also provide Custom Voice Solutions which are a truly bespoke solution for call centers, including custom call routing and configuration. To get started, just give us a call at 888.825.0800. We have team members standing by 24/7 to assist!

5 Ways to Check Voicemail – VirtualPBX Infographic

Is your business voicemail box nearing capacity or even worse, full? We get it, checking voicemail is not always the most convenient task in the world. Neither is having your customers listen to the dreaded greeting, “This mailbox is full and cannot accept new messages at this time. Goodbye.” As worker bees ourselves, we do practice what we preach. In order to guarantee we never missed an important voicemail again, we set out to create the least painstaking voicemail solution possible. In fact, our dynamic voicemail solution is so seamless, you’ll look forward to unwrapping your voicemail box full of leads. Best part? VirtualPBX Voicemail Boxes and Voicemail Notifications are features that are included with the award-winning Dash Business Phone System. Ready to never miss a lead again? In this infographic, we’ll show you the 5 ways how to check voicemail with Dash Plans.

5 Ways How to Check Voicemail – VirtualPBX Infographic

Already a customer? Take a look at our voicemail guide for step-by-step instructions on setup, shortcuts, and more. Furthermore, you can follow us on Facebook and Twitter to receive more Friday 5 tips like this one on how to check voicemail!

Virtual Receptionist Infographic – More Than a Receptionist

If you were to design the perfect receptionist for your enterprise business, which qualities would be the most important? A bright personality to greet callers, the ability to handle multiple calls simultaneously, or the skill to perform complex call routing tasks? Or how about someone who is consistent and available round-the-clock? A Virtual Receptionist is the automated equivalent of your best receptionist, with the ability to deliver professional pre-recorded greetings and direct callers to their desired extension, informational message, or departmental group. Best of all – a virtual receptionist is included on all Dash Business Phone Plans and with our user-friendly interface, it can be set up in less than five minutes. Take a look at this Virtual Receptionist Infographic below to learn more.

Virtual Receptionist Infographic – More Than a Receptionist

Follow us on Facebook and Twitter to receive more Friday 5 tips on hosted VoIP!

Free Social Media Calendar for Businesses

Free Social Media Calendar for BusinessesHave you ever logged into Twitter only to find the wackiest hashtag holiday trending? Screening for holidays like #NationalColoringBookDay is a frequent occurrence for those of us in charge of planning the company social media calendar. And unless you’re the social media manager from Crayola, coloring books may not resonate well with your audience. The good news is there are plenty of other social media holidays out there that can move the needle for your business page. That’s why we’ve created a free social media calendar just for businesses. That’s right, you won’t have to spend hours sifting through hashtags like #CleanOutYourRefrigeratorDay (sorry Whirlpool) to deliver content your business-minded followers will love. Without further ado, here are our hand-picked social media holidays just for businesses. Use the links below to skip ahead.

June 2018
July 2018
August 2018
September 2018

October 2018
November 2018
December 2018
January 2019

February 2019
March 2019
April 2019
May 2019

June

June 1: National Donut Day – #NationalDonutDay
June 4: Leave the Office Early Day – #LeaveTheOfficeEarlyDay
June 17: Father’s Day – #FathersDay
June 21: First Day of Summer – #FirstDayOfSummer
June 22: Take Your Dog to Work Day – #TakeYourDogToWorkDay
June 30: Social Media Day – #SMDay

July

July 4: 4th of July – #4thOfJuly
July 7: World Chocolate Day – #WorldChocolateDay
July 15: Give Something Away Day – #GiveSomethingAwayDay
July 17: World Emoji Day – #WorldEmojiDay
July 19: Get to Know Your Customers Day – #GetToKnowYourCustomersDay
July 27: Talk in an Elevator Day – #TalkInAnElevatorDay
July 30: International Day of Friendship – #DayOfFriendship

August

August 9: Book Lovers Day – #NationalBookLoversDay
August 13: International Lefthanders Day – #LefthandersDay
August 15: National Relaxation Day – #NationalRelaxationDay
August 16: National Tell a Joke Day – #NationalTellAJokeDay
August 19: World Humanitarian Day – #WorldHumanitarianDay
August 26: National Women’s Equality Day – #WomensEqualityDay

September

September 3: Labor Day – #LaborDay
September 5: International Day of Charity – #CharityDay
September 6: Read a Book Day – #ReadABookDay
September 12: National Day of Encouragement – #DayOfEncouragement
September 19: Talk Like a Pirate Day – #TalkLikeAPirateDay
September 21: International Day of Peace – #PeaceDay
September 22: First Day of Fall – #FirstDayOfFall
September 22: Car-Free Day – #CarFreeDay
September 30: International Podcast Day – #InternationalPodcastDay

October

October 1: International Coffee Day – #InternationalCoffeeDay
October 3: National Techies Day – #TechiesDay
October 4: Taco Day – #NationalTacoDay
October 13: National Train Your Brain Day – #TrainYourBrainDay
October 15: Clean Your Virtual Desktop Day – #CleanYourVirtualDesktopDay
October 16: Bosses Day – #BossesDay
October 29: Internet Day – #InternetDay
October 30: Checklist Day – #ChecklistDay
October 31: Halloween – #Halloween

November

November 3: National Sandwich Day – #NationalSandwichDay
November 11: Veterans Day – #VeteransDay
November 13: Kindness Day – #WorldKindnessDay
November 21: Entrepreneurs Day – #NationalEntrepreneursDay
November 22: Thanksgiving – #Thanksgiving
November 24: Small Business Saturday – #ShopSmall
November 26: Cyber Monday – #CyberMonday

December

December 4: National Cookie Day – #NationalCookieDay
December 5: International Ninja Day – #InternationalNinjaDay
December 14: National Salesperson Day – #SalespersonDay
December 18: Answer the Phone Like Buddy the Elf – #AnswerThePhoneLikeBuddyTheElfDay
December 21: Crossword Puzzle Day – #CrosswordPuzzleDay
December 26: Thank You Note Day – #ThankYouNoteDay
December 31: New Year’s Eve – #NYE

January

January 14: Clean Off Your Desk Day – #CleanOffYourDeskDay
January 17: Get To Know Your Customers Day – #GetToKnowYourCustomersDay
January 21: Martin Luther King, Jr. Day – #MLKDay
January 25: Opposite Day – #OppositeDay
January 28: Community Manager Appreciation Day – #CMAD
January 28: Data Privacy Day – #PrivacyAware

February

February 2: Groundhog Day – #GroundhogDay
February 9: National Pizza Day – #NationalPizzaDay
February 11: Inventors Day – #InventorsDay
February 14: Valentine’s Day – #ValentinesDay
February 17: Random Acts of Kindness Day – #RandomActsOfKindnessDay
February 18: Presidents Day – #PresidentsDay

March

March 8: Day of Unplugging – #NationalDayOfUnplugging
March 8: International Women’s Day – #InternationalWomensDay
March 10: National Pack Your Lunch Day – #NationalPackYourLunchDay
March 10: Daylight Savings – #DaylightSavings
March 14: Pi Day – #PiDay
March 17: St. Patrick’s Day – #StPatricksDay
March 20: First Day of Spring – #FirstDayofSpring
March 31: World Backup Day – #WorldBackupday

April

April 1: April Fools Day – #AprilFools
April 11: Pet Day: – #NationalPetDay
April 16: National Wear Your Pajamas to Work Day – #PJDay
April 17: National Tax Day – #TaxDay
April 18: National High-Five Day – #NH5D
April 22: Earth Day – #EarthDay
April 24: National Administrative Professionals Day – #AdministrativeProfessionalsDay
April 25: National Telephone Day – #NationalTelephoneDay
April 25: National Take Our Daughters and Sons to Work Day – #tyktwd

May

May 1: May Day – #MayDay
May 1: International Workers Day – #IntWorkersDay
May 2: World Password Day – #WorldPasswordDay
May 4: Star Wars Day – #MayThe4thBeWithYou
May 5: Cinco de Mayo – #CincoDeMayo
May 9: National Receptionist Day – #NationalReceptionistDay
May 12: Mother’s Day – #MothersDay
May 17: National Bike to Work Day – #BTWD
May 21: National Memo Day – #NationalMemoDay
May 27: Memorial Day – #MemorialDay
May 29: Paperclip Day – #PaperclipDay

Downloadable Social Media Calendar 2018-2019

Thanks for checking out our free social media holiday calendar for businesses! You may download the calendar below or add it to your Google Calendar by clicking the + icon in the bottom right corner. Did we miss any social media holidays? Let us know on Facebook and Twitter!

Bonus Tip: How to Track Hashtag ROI

When it comes to measuring successful hashtag campaigns, you may be cutting yourself short by only tracking online conversions. Don’t forget that many conversions occur offline when a lead picks up a phone and dials sales. The best way to gauge ROI for your social media marketing efforts is by utilizing Direct Inward Dial Numbers to track sales that result from your hashtag campaigns. To get started, you simply add a DID number to your marketing campaign and assign it to an internal department or a specific extension from your company. That way you’ll always be able to prove how stellar of a social media presence your organization has.

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