A VoIP Call Center is the same as any contact center except it saves money by utilizing a VoIP phone system to route calls.
What constitutes a contact center, though, depends on the company that it represents. While call centers may conjure images of huge bays of cubicles being operated by dozens of agents, any company with inbound sales or support calls has a contact center in its organization. And because all business is important to the people calling about it, having efficient routing to connect customers as quickly as possible is essential, no matter how large or small the call volume is.
Connecting callers is best accomplished with either Call Queues or Hunt Groups. Both accomplish the task of streamlining the process of connecting customers to the right employees but each one employs different technology to do so. Their various differences notwithstanding, each method uses the most advanced cost-saving technologies available exclusively to business telephone systems hosted in the cloud.