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Cheapest VoIP Phone Service Doesn’t Always Equal Best

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Cheapest VoIP Phone Service Doesn’t Always Equal Best

Venn Diagram - The Cheapest VoIP Phone Service Isn't Always the BestIt’s no secret that communications providers compete on price. You’d be mistaken, however, if you thought that the cheapest VoIP phone service always equaled the best phone service.

As with most products and services, there is a sweet spot where price and features intersect to form a union. It’s where customers can expect to pay a little more than the bare minimum and, in return, they receive a quality unmatched in the cheaper competition. We try to keep the VirtualPBX Business Phone System in that sweet spot.

It’s worth considering what the cheapest VoIP phone service might award your businesses, and what the best phone service will award you. You will thank yourself, and your customers will thank you, when you don’t just grab the lowest priced item from the shelf.

What Your Dollars Pay For

The cost of your VoIP phone service doesn’t just go toward connecting one phone to another. It’s distributed among a variety of people and places and electronic equipment to keep the entire communications apparatus up and running.

When less money is funneled to those constructs, quality can dip both in your call streams and customer service.


VoIP providers come in many sizes. VirtualPBX can be considered a midsize business with a large reach. Its approximately 50 employees help provide service to businesses across the U.S. and into Europe and Asia.

Many VirtualPBX employees work in the States. Its distributed workforce takes care of Sales, Services, Marketing, Product Development, and Management departmental duties – often with individuals crossing from one plane to another.

VirtualPBX EmployeesThere is a balance here between the amount of work required of our individual employees and the prices of our services that help pay our salaries. A drop in cost of our products could mean that fewer people are staffed to provide an equal expected amount of work.

Price can only drop so low before it begins to negatively affect product quality. The cheapest VoIP phone service on the market may border or cross that line of negative effect. It can strain product development; troubleshooting of customer issues; and overall quality of service.

Development could be outsourced to the lowest bidder, who churns out a functional but basic product. Customer service could show huge jumps in hold times without the option for a callback. Overworked sales reps could misinterpret your needs as a business.

Is that something you want to see in the employees who handle your phone system?

Places and Equipment

The central offices of VirtualPBX and all other VoIP providers represent only a small portion of the overall communications network.

For a deep look into how VoIP works, check out our Guide to VoIP and our dive into the Public Switched Telephone Network.

In brief, your calls in a VoIP network reach a number of physical centers, including a VoIP provider’s servers, gateways that transfer calls between packet-switched and circuit-switched networks, and offices like tandem and central offices that route calls to their destinations.

Telephone pole with hundreds of wiresThis mix of wire and computation stretches between VoIP providers and traditional communications providers – like AT&T and CenturyLink.

VirtualPBX and others have agreements with other telecoms so your calls can be routed through their networks. Your monthly payment for service to a VoIP provider, therefore, goes toward the continuation of those relationships and the upkeep of any of the associated properties mentioned above.

With the cheapest VoIP phone service, those relationships between carriers may fluctuate or be less robust. The equipment that handles call transmission might also go without necessary maintenance.

Your calls could then experience unacceptable downtime or low quality. Is that something you want within your communications infrastructure?

To Choose the Cheapest VoIP Phone Service?

If you’re considering subscribing to a new phone plan, keep these ideas in mind. If you decide to spend a little more for your service, you can expect to receive a lot more.

Our dedicated customers are what fuel the powerful set of features included with every VirtualPBX Phone Plan. We first focus on providing exemplary service; then we offer competitive prices.

For us, it’s not a race to the bottom.

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