We’re excited to share the latest updates to our business texting platform as we officially introduce Version 1.0 of the VirtualText product family. In a new video update, Lon Baker, COO of VirtualPBX, walks through the launch of our three new tiers — Connect, Engage, and Workspace — and highlights the AI‑driven communication tools that help businesses respond faster, stay organized, and never miss an opportunity.
If you’re new to VirtualText, we’ve put together a quick overview of the platform along with a comparison of all three plans so you can see which one fits your workflow.
Below is a full breakdown of the updates Lon shares in the video.
Prefer to watch on YouTube? Watch the full VirtualText 1.0 video here.
A Modern Business Texting Platform Built for Real Teams
0:11 – The Product Family
VirtualText now includes three purpose‑built tiers designed to support businesses at every stage:
Connect – Essential business texting and webchat for individuals and small teams
Engage – AI‑enhanced customer communication tools for sales and support teams
Workspace – A unified communications hub for calling, texting, webchat, and collaboration
Each tier includes a free trial so you can explore the right fit for your workflow. You can also compare all three VirtualText plans side by side on our plan comparison page.
AI Agents Built on Real Product Playbooks
0:43 – Advanced AI Agents
VirtualText introduces AI agents that use your actual product playbooks, not generic scripts. They can:
Triage support issues
Qualify inbound leads
Handle after‑hours conversations
Deliver consistent, on‑brand responses
These AI features strengthen the business texting platform by helping teams stay responsive around the clock.
Backchannel: Internal Collaboration Inside Every Conversation
1:22 – The Backchannel
Backchannel brings internal team communication directly into the customer conversation history. With:
Private team chat
Audio huddles
Real‑time collaboration
Your team can coordinate quickly without switching tools or losing context.
Live Voice Chat for Instant Human Connection
2:15 – Live Voice Chat
From the webchat interface, team members can invite website visitors into a live voice conversation. No downloads and no switching apps. It’s a powerful way to turn interest into engagement and accelerate resolution.
A Unified Workspace for Calls, Texts, and Webchat
2:57 – Unified Workspace
VirtualText Workspace brings all your communication channels together:
Inbound and outbound calling
SMS and MMS
Webchat
AI‑powered insights
This unified approach strengthens the business texting platform by giving teams one place to manage every customer interaction.
Observer Agents: AI That Surfaces What Matters Most
3:24 – Observer Agents
Observer Agents review conversation history to identify:
Sales opportunities
Sentiment changes
Follow‑up needs
Trends across conversations
These insights appear in a central dashboard so your team can act quickly and confidently.
AI Assistant Panel for Human Agents
4:10 – AI Assistant Panel
Human users can access the same product playbooks as the AI. The assistant helps agents:
Recall policies
Look up pricing
Reference procedures
Respond faster and more accurately
It’s like having your entire knowledge base available on demand.
Bring Your Own Carrier (BYOC)
5:12 – BYOC for SMS and Voice
VirtualText now supports Bring Your Own Carrier, giving businesses the flexibility to:
Keep their existing SMS or voice provider
Layer VirtualText’s AI and workflows on top
Transition at their own pace
This ensures continuity while unlocking new capabilities within the business texting platform.
The Future of Your Business Texting Platform
VirtualText Version 1.0 brings together AI‑powered messaging, webchat, and unified communications in one business texting platform designed to help teams respond faster and ensure nothing falls through the cracks. To explore the differences between Connect, Engage, and Workspace, visit our plan comparison page.
As always, feel free to call or text us at (888) 825‑0800, or reach out via the chat window at virtualpbx.com.
