Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
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We aim to make communication easier through explanations, setups, and real-world fixes. Most of what we share comes from conversations with customers. Have something you’d like us to cover? Tell us.
This release marks a milestone at VirtualPBX: the launch of the all-new VirtualText, a unified messaging platform that brings SMS and webchat together in a single team inbox. To mark the occasion, we sat down with Lon Baker, Chief Operations Officer, and Linh England, Chief Product Officer, for a VirtualText
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(And Why We’re Honored to Win the 2025 TMCnet Teleworking Solutions Excellence Award) The future of hybrid work is here,
A business phone system is a communication platform that allows teams to make and receive calls, send messages, and collaborate
When customers call your business, they’re giving you something valuable: their time. Whether they’re looking for answers, support, or guidance,
Strong call center leadership ensures customers have a great experience within an internal environment of efficiency. Advancements in technology have
Business Phone
What Do your Customers Hear Before They Speak To Someone? For many businesses, the first thing a customer hears isn’t a friendly voice or a personal touch—it’s a phone greeting.
In an era where it feels like employee trust and loyalty are something of the past, remote work has a demonstrated bright spot, with greater employee retention and trust that
https://youtu.be/9MvPF8KvP9Q Good afternoon. We’re sitting down today with VirtualPBX Chief Technology Officer Daniel Ruiz to ask him a few questions about how VPN for VoIP works. We’ve encountered a few
VirtualText
Our latest product brings more leads into focus and the intelligent oversight to ensure every customer leaves feeling valued by your brand. In the world of customer support and business
If you’ve noticed that your favorite web tools are starting to feel a lot more like the apps on your home screen, you’ve likely encountered a PWA. But what does
This release marks a milestone at VirtualPBX: the launch of the all-new VirtualText, a unified messaging platform that brings SMS and webchat together in a single team inbox. To mark
Contact Center
What makes a small business great? Well, it’s not the massive budget and it’s certainly not the slushy overhead. It’s the personal touch, the direct relationships, and the care we
Call center KPI metrics track efficiency, productivity, and customer satisfaction within call centers. From first call resolution (FCR) to abandoned call rates and average handle time (AHT), VirtualPBX Live Dashboards
Traditional vs VoIP Call Centers Both traditional and VoIP call center phone systems serve valuable roles, depending on the business environment. Traditional systems rely on physical infrastructure, offering stability and
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During a recent conversation, Linh England and Abi Moore talked about how quickly call routing can become a challenge for small businesses. As teams grow, calls need to go to
This release marks a milestone at VirtualPBX: the launch of the all-new VirtualText, a unified messaging platform that brings SMS and webchat together in a single team inbox. To mark
Are ChatGPT, Gemini, and CoPilot the best AI search engines for software research? The results might surprise you. In this blog, I dug into the top 10 AI search engines
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
