Get Your Contact Center Phones Up and Running Easily
Setting up a contact center and phone provisioning doesn’t have to be complicated. We make it easy to provision devices and customize your keymaps. With limitless keypad programming options available on desk phones, you can increase efficiency and streamline tasks.
With our white-glove service, we’ll carefully provision your existing devices, or, if you prefer, we can send you brand-new phones that are auto-provisioned and ready to go. Whether you opt for BYOD or new devices, our dedicated team will provide exceptional attention and enthusiasm to help your contact center thrive. That’s just one of the many reasons why small remote contact centers trust VirtualPBX.
Adding Phones On Easy Mode
Got existing VoIP phones you want to bring to the VirtualPBX Contact Center? Great news! Our white-glove service team will expertly provision your phones with the utmost care. Just provide us with the MAC address, manufacturer, and model, and we’ll handle the rest—your phones will be ready to go in no time. If you opt for new phones, they’ll come auto-provisioned straight out of the box.
But phone provisioning is just the start. Our Contact Center experts will customize your setup to fit your specific needs, including configuring phone lines, extensions, and all necessary hardware and software, ensuring a seamless, hands-free experience. With over 27 years in the industry, VirtualPBX is known for exceptional customer service and 24/7 technical support.
Customize Your Keymaps
In the world of contact center phone provisioning, keymapping is a powerful feature that allows you to configure and assign functions to the buttons on your desk phones. With keymapping, you can tailor each key to perform specific actions, ensuring your agents have everything they need at their fingertips. Here’s how keymapping can enhance your contact center:
- Keymap Templates: Create templates to ensure a consistent experience for agents, tailored by department or job role. This approach also streamlines and accelerates scaling.
- Speed Dial: Quickly connect to important contacts by assigning specific keys to pre-configured phone numbers.
- Function Keys: Streamline call handling with keys mapped to essential functions like mute, hold, transfer, conference, or voicemail access.
- Line Keys: Manage multiple lines or calls simultaneously by assigning dedicated keys for each line.
- Feature Access: Equip your agents with instant access to features like call recording, agent status updates (e.g., available, on break), or other system-specific functionalities.
- Custom Actions: Define custom actions tailored to your contact center’s unique needs, ensuring that every key serves a purpose in your workflow.
Experience the transformative potential of VirtualPBX’s cutting-edge contact center software firsthand by scheduling a demo today. Curious about phone provisioning? Learn how our advanced features—such as call recording, callback options, live dashboards, and seamless integrations—can elevate your customer service operations. Book your demo now and unlock the potential for exceptional customer experiences.
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