Supercharge your business communication with our Add-Ons. These optional enhancements are designed to elevate your phone plan and tailor it to your unique needs, ensuring you stay connected and efficient in every aspect of your operations. And they’re available to enable right from your VirtualPBX dashboard.
- Advanced Call Reports
- Dynamic Caller ID
- Multiple Auto Attendants
- VirtualText Forward
Advanced Call Reports + Call Tagging
Get better insights into your call activity and team member performance with Advanced Call Reports + Call Tagging. Create your own custom reports or choose from a library of pre-made reports ranging from Call Center Agent Performance Reports to Time-Based Reports and more.
Wallboards are available on Pro and Ultra Plans for $25 each/mo.
Available on Business Phone Pro and Ultra plans for $99/mo. and included on Contact Center plans.
Dynamic Caller ID
Effortlessly manage multiple businesses, products, or sales regions with Dynamic Caller ID. Tailor your outbound caller ID, aligning it with the specific phone number assigned to your unique scenarios. Present a professional and personalized touch in all your communications.
- Enter on the fly with Feature Codes
- Create rules based on area code dialed
- Write custom rules with RegEx
Available on Business Phone Starter plans for $29.99/mo. and Business Phone Pro plans for $19.99/mo. Included on Business Phone Ultra and Contact Center plans.
Multiple Auto Attendants
While all VirtualPBX business phone plans include a single Auto Attendant, some businesses require additional menu structures for their callers. Whether you’re using Multiple Auto Attendants on separate phone numbers or need multi-level Auto Attendants to create a decision tree, this Add-On grants up to 20 additional Auto Attendants.
Available on Business Phone Starter plans for $29.99/mo. and Business Phone Pro plans for $19.99/mo. Included on Business Phone Ultra and Contact Center plans.
VirtualText Forward
Your customers may be trying to text your business phone number today! Even though your business may not be ready to deploy text messaging, VirtualText Forward gives you options to forward inbound text messages so you never miss an opportunity.
- Forward inbound text messages to an email address
- Forward inbound text messages to a webhook – this option allows you to further automate next actions in tools like Zapier, Make, and IFTTT (for example, attach text messages to customer records in your CRM with a follow-up task).
Available on Business Phone Starter plans for $19.99/mo. and Business Phone Pro plans for $9.99/mo. Included on Business Phone Ultra plans.
More Features Worth Reviewing
Programmable IVR
Business Phone Contact Center a More Dynamic Way to Route Customer Calls Programmable IVR (Interactive
CRM Integration
Business Phone Contact Center Available on Business Phone Pro, Ultra, and Contact Center plans. VirtualPBX
ACD Queues Pro
Business Phone Contact Center Available on Business Phone Pro, Ultra, and Contact Center plans. Your
