Posted on February 7, 2017 by Dan Quick
The ticker tape has been falling on the New England Patriots for what seems like an eternity. Or, at least for a diehard Steelers fan such as myself, it can certainly feel like it will never end, but that’s not the point. The point here is that, for those of you who watched the playing of Super Bowl LI in Houston this past Sunday, it was a very good lesson in the fact that it’s never over until it’s actually over. The stick-to-itiveness of the Patriots is the focus of an analogy for our VoIP Clear Fix Service in that even if all other options appear to have been exhausted, there is always a way to get the job done if you just keep trying.
This is no Motivational Poster
Look, I’m not going to sit here and try to convince you of the power of a positive mental attitude and give you a locker-room pep talk. What I am going to do is relate the countless stories we’ve heard over the past two decades from customers who have switched to VirtualPBX because they’ve had it with a seemingly uncorrectable quality issue on their VoIP service. To be completely honest, many of these businesses didn’t want to leave their VoIP provider because they had otherwise positive experiences but had simply reached the end of their ropes insofar as call quality, specifically relating to network issues, was concerned. The real risk here is that many of the companies with an experience like this could be forced to revert back to a costly on-site PBX with doubts that a hosted system will be able to meet their standards. This is where the analogy about hanging in there is relevant.
Exhaust Your Options, Not Yourself
Again, I hate that I have to mention the poise and focus of the Patriots, but the stats suggested that they really should have just phoned-in the last quarter of the game. Until this past Sunday, in NFL postseason history, teams trailing by 19 points or more through 3 quarters had a 0-93 record. That’s how many points the Patriots trailed by, and yet they still hung in there to force the first overtime in Super Bowl history and win on their opening drive therein. To continue the corollary into business VoIP, some businesses that have network bandwidth issues can have mediocre corrections presented to them. Typically, this involves throttling all other non-voice related traffic across their network. This is an unattractive option for many companies who (gasp) rely on the internet for far more than just their telephones. VoIP Clear Fix Solutions address this head-on by tunneling an alternate, protected, and reinforced channel exclusively for the travel of voice traffic to and from your network. This simultaneously leaves the bulk of other network activity to be unaffected, so Johnson in the cube next to you can stream the victory parade in Boston totally unaffected. Gag.
Another option that is widely unknown to VoIP subscribers across all providers is that when an issue arises in the actual ISP that connects their business to the internet, there are rarely any solutions to be had. VoIP Clear Fix Service is actually something that can help all businesses in diagnosing and correcting these types of challenges, regardless of who their provider is. Thanks to our engineers’ vast array of experience with VoIP remediation, they can accurately pinpoint where in a network any issues exists. Plus, if it happens to be in an ISP, they can even negotiate alternative connections for a company, often at huge monthly savings, too! The most incredible facet of the VoIP Clear Fix Service is that these examples and dozens of other possible solutions can all be conducted for any VoIP customer of any VoIP provider.
More Than One Way to Win
There’s one more bewildering, though undeniably impressive, statistic from the last game of the 2016 NFL season that is pertinent here. The Patriots led the football game for exactly zero seconds, and yet they still managed to win by scoring a touchdown in sudden death overtime. If nothing else, that proves that there are definitely more ways to win than we might initially think, and so too does VoIP Clear Fix prove that there are more options than may initially be made available. The above are just a sample of how VoIP Clear Fix Service has helped companies of all descriptions and sizes correct their call quality issues, regardless of who their VoIP provider is. And when a business is locked-in to a contract that would be too costly to break, especially just to return to an inadequate landline PBX, there can seem to be nowhere else to turn. That’s why, even if it comes with the dubious distinction of leveraging the historic win by the New England Patriots to do it, sharing the value of a VoIP Clear Fix Service solution from VirtualPBX is worth the effort.
In need of your own unbelievable win over poor voice quality? No problem. We have an opening just for your business to discuss your problems, explore your options, and deliver a game-winning solution right now. Contact our network-engineering experts today to get started. And remember, there’s always next year.
Posted on January 30, 2017 by Dan Quick
Dealer’s choice is a term we toss around the office every now and then during brainstorms. Need a new image for a banner ad? Dealer’s choice. Got a recommendation for a new webinar and want to put together some partners? You got it, dealer’s choice. This is an easy concept for us to accept here because we are a well-supported team who trusts each other to know exactly what they’ll need to succeed. We understand that when someone who knows his or her craft, they are the experts on how to succeed in it and that’s the mindset we’ve taken into our Custom Voice Solutions services. Because when companies have needs that can’t be met with an off-the-shelf solution, it’s time to work our options to fit them, not the other way around.
What Exactly Are Custom Voice Solutions?
It’s difficult to define what exactly Custom Voice Solutions are simply because they have, so far, come in such a wide variety of forms. For some companies, they have been in the form of turnkey VoIP Call Centers that come fully-staffed with trained, professional, and scalable call center receptionists. For others, it may be helping to design an elegant caller experience for single lines that reach teams with both 9-5 and 24/7 employees. The point is that no matter what the needs of our customers are, we’re tasked with meeting them to their exact specification. Fortunately, for most businesses large or small, our robust Dash Plans typically have more features and customization than they will ever need. For those who require more, however, we get to roll up our sleeves and really dig into our toolbox to build the bespoke business telephone solutions that serve them to a tee.
How to know if you need a Custom Voice Solution
For many of our customers on Dash or a custom service, they weren’t fully aware of all of the options available to them when they set out to secure a hosted phone system. For others, they had meticulously researched their choices but hadn’t considered a custom service simply because they hadn’t had any examples of them in action to review. For those who are curious about a Custom Voice Solution but don’t know where to begin, we invite them to speak to one of our expert call system designers who are available to walk them through the full battery of options available to them. We’d love to hear from you if you have challenges with your business voice traffic. We’ve got a full desk of tools to offer businesses of all shapes and sizes, now it’s up to you, the dealer, to call the game.
Posted on January 16, 2017 by Dan Quick
Surely you recall the children’s story of Goldilocks, the young girl who had as particular taste as she did the willingness to violate private property laws to satisfy them. All kidding of the nursery rhyme’s condoning of breaking and entering aside, Goldilocks is a fine example of what we as consumers should come to expect these days. We live in a time where more of our physical world can be customized to suit our exact specification. Advances in manufacturing, accelerated deliveries, and a greater sense of individualism than ever before have all conspired to create a very customized world. As true as this is for consumers, it is unsurprisingly becoming so for businesses because (gasp!), businesses are run by people! It’s with that in mind that we want to roll out the all-new Custom Voice Solutions service from VirtualPBX.
Custom Voice Solutions
When Goldilocks kept on trying new porridge until she found the right temperature, she was doing more than depriving a forest-dwelling family of their humble dinner. Not settling for the first option, easiest one, or simply something that just doesn’t quite fit is the only way to ensure you get what you need. And until recently, businesses looking to solve their every telecommunications need had to settle on an awful lot of items. Custom Voice Solutions aren’t a simple product or service, instead, they include every single technology, technique, and strategy we’ve ever employed to get your communications to where they need to be. In addition to the already impressive array of products and services that we have to offer, our Custom Voice Solutions engineers have the freedom to work with you to ensure that no option is left unconsidered.
What Are you Getting with Custom Voice?
The blond bandit was on to something- try before you buy. But when something is being made specifically for your exact needs, there isn’t an existing product for you to give a test drive with, of course. That’s why we’ve jotted down some examples of various challenges our Custom Voice Solutions clients have had.
- Designing complex decision trees for separate departments that work closely together like customer service, finance, and sales.
- Designing an inbound call routing system for a company with one telephone number but different hours of operation (24-hour support but a 9-5 accounting team, for example) for each department to direct traffic accordingly.
- Defining the best call routing for individual contributors who rotate between field work, in the office, or at alternate locations.
Solutions Made With You, Not For You
I assume that Goldilocks would have been able to have a snack and a nap if she had just opened up to the bears with some dialogue, but we’ll never know. The point here is that we’re not in the business of prescribing the right way for anyone to run their company. Quite the contrary, in fact. Over the course of the past 20 years, we’ve been able to learn a great deal about how certain industries benefit from hosted communications differently from others. We bring that structural expertise and into conversations on your institutional knowledge to build a bespoke telecommunications network that fits your company perfectly and will grow with it seamlessly.
With access to the total spectrum of VoIP features and with the full support and backing of our expert engineers, making a call to solve your every telecommunications need has never been easer. Beginning the process is easy, too, simply get in touch with us today, and we’ll start working for you. You won’t even have to eat any porridge, we promise.
Posted on December 22, 2016 by Dan Quick
It’s not unheard of to receive a gift and then turn around and use it as a gift from you to someone else. Regifting, people, it’s a real thing. Okay, we’ve all had to feign excitement for a gift once or twice in our lives, but that’s no excuse to turn right around and give it right back! But let’s forget the brow furrowing ethics questions that underline this present giving practice and think about how to stop it from happening altogether. Of course, you never know what to get for some people and that will persist probably as long as gift-giving is a thing we all do. However, there is a way to prevent this from being an issue for your colleagues by offering them what is effectively some buyer’s remorse insurance.
Stop Regifting at the Source
We understand that not everyone out there will choose one of the VirtualPBX VoIP plans we offer. But while most other VoIP options on the market are adequate replacements there are those, too, that have left customers feeling like their hands are tied after they sign a contract. Often times, problems with VoIP service can be identified rather quickly, and sound quality can be restored to crystal clarity. Unfortunately, there has never been a VoIP service provider that offered the type of diagnostic work to solves this for businesses that were on competitors’ plans… until now!
VoIP Clear Fix Service
The all-new VoIP Clear Fix Service is designed to be exactly what the doctor ordered for any VoIP user who is less than thrilled with their service. By breaking all of the molds, VirtualPBX VoIP Clear Fix Service has designed a way to channel all of a company’s voice traffic through an independent and protected hosted environment so that its quality never suffers. Additionally, by isolating the voice traffic away from the rest of the internet traffic a company has, VoIP Clear Fix protects VoIP traffic at the same time it leaves the rest of the network traffic to flow freely. This means that all of your last-second shopping or college football bowl game research can proceed unhindered while the conference calls and Support Team can keep on humming better than ever before.
Telling a colleague who is experiencing network challenges on their hosted telephone service about VoIP Clear Fix Service is the one present guaranteed to not be regifted. So join us in the fight to end regifting completely and to improve the way every business communicates. And until then, have a safe and happy holiday season!
Posted on December 5, 2016 by Dan Quick
Every technology has a field of experts that specialize in maintaining and repairing all of the types of challenges those users of the technology encounter. This shouldn’t be a foreign concept to anyone who has ever taken their car to a mechanic or even taken a garment to a tailor for alterations. Expertise on a topic and the ability to correct typically hasn’t been dependent on knowledge of one specific brand or style, but rather on a greater understanding of the area in general. That’s what really defines an expert. This is why we found it strange that there existed no such option for companies who rely on VoIP for their communications beyond the Customer Support of their service provider. And that is exactly why we decided to build the industry’s first, totally brand agnostic telephony optimization service. Introducing the brand new VoIP Clear Fix Service from VirtualPBX!
What is VoIP Clear Fix Service?
Remember the lonely Maytag Repairman who never had anything to do because of the reliability of those Maytag appliances he was trained to service? Well, imagine if he had taken his wealth of repair knowledge and offered it to owners of all sorts of appliances. This is a lot like what we’ve been able to do with our brand new VoIP Clear Fix Service. VoIP Clear Fix Service is a series of steps taken for the owner of a hosted communications network to optimize, protect, and maintain impeccable voice traffic without compromising the overall data use of an organization. We accomplish this through several steps that build an alternate channel for all of your voice communications to be routed via our protected hosted environment. By creating an impenetrable tunnel for your voice communications that bypasses all of your company’s typical internet traffic, we create the ideal environment for all of your hosted communications from important conference calling to Johnson checking his Fantasy Football team.
Who Can Use VoIP Clear Fix?
Because we had been building this type of voice protections for our clients for so long, we started to get referrals to members of other hosted telecom service providers who wanted the same benefits. This is where we revolutionized the Maytag Repairman approach to providing this service. Variations in software as a service for voice communications certainly exist, and we are proud to have benefitted from differentiating some of our VoIP platforms to our competitors’ accordingly. However, much of the actual network architecture that needs to be manipulated in order to create an optimized telecommunications system is universal. Therefore, we are able to offer this service to any company that employs a hosted business phone system, regardless of their provider.
How To Get Started
This is perhaps the easiest part of it all. We have a nationwide network of remote teams who are on call to deploy VoIP Clear Fix Service solutions anywhere in the lower 48 United States. Additionally, our in-house Support Experts are also here 365 days a year from 7:00 AM-7:00 PM Pacific Time to field your questions and get you started. To find out what type of optimizations we can provide for your business with a VoIP Clear Fix Service, simply follow this link to get the process started. You are just a few minutes and clicks away from never having to worry about your telephone network failing again, thanks to the all-new VoIP Clear Fix Service from VirtualPBX!