Steel Trap: VirtualPBX Call Recording
Call Recording is a feature available with VirtualPBX Business Phone Plans. Which is good, because call recording is a regulatory necessity for some industries and an added benefit that provides a competitive advantage for the rest. VirtualPBX’s call recording feature is like a steel trap of knowledge. It has a wide range of applications and features and is used for a variety of reasons, such as:
- Quality control of customer service or support departments’ conversations like a steel trap
- Training new hires and continuing education of existing employees.
- Recording, cataloging, sorting, and storing recorded calls as an augmentation to your accounts payable and accounts receivable departments’ bookkeeping
- Or just sharing your team’s successes and learning to strengthen their skillset and also empower them by giving them a stake in the greater team’s success.
Don’t let the opportunity to make meaningful improvements to your business pass you by. Call recording is way easier than you may have thought, it can be automated for any or all phone lines, and it can be initiated anytime mid-call with a simple command on your dial pad. Beginning a comprehensive call recording strategy will give your business a steel trap of a mind, and it’s way less unsettling than trying to do this in the personal realm.