No matter where in the spectrum of contact center sizes your business falls, the first step is the same; cutting the cord from the legacy telephone companies. By switching to VoIP your overhead on communications costs can drop by as much as 40% and even more when you begin designing systems that are capable of handling call center logistics. Because VoIP plans are all cloud-based, they can be managed and edited an infinite amount of times without incurring additional charges. An on-site PBX, however, requires a visit from the telephone company each time you add or remove lines, extensions, and other changes need to be made.
Ring Groups are already included in every Business Phone Plan as part of the core feature set, so just switching to VirtualPBX means you’re already to get started! If your call capacity dictate your needs to a more advanced system, though, you can elect to add ACD Queues Pro with live monitoring and advanced call routing and hold treatment. Features like Auto Attendant and Hot Desking which lets your agents log into any phone in the office to start placing calls, work with both options!