Available on Pro and Complete plans.
The VirtualPBX Freshdesk CRM Integration significantly enhances your business communications, productivity, and reporting. Employees can seamlessly make and receive calls within the Freshdesk interface, resulting in streamlined communication and a centralized database. This integration boosts productivity by providing quick access to contact, company, and ticket information during your call, saving time and enabling efficient interactions. This integration also enhances your existing Freshdesk CRM reports by capturing call data, enabling businesses to generate insightful reports and make data-driven decisions.Â
Freshdesk CRM Integration Features
The Freshdesk CRM integration is a major productivity booster. Our developers focused this native integration around the existing functionality within your Freshdesk CRM, giving you value right out of the box. Your fluent CRM users will be immediately productive in their new integration because it leans on its existing core aspects.
- Automatic screen pops on incoming calls with helpful caller information
- Answer calls without leaving your CRM
- Automatic call detail summaries on your tickets
- Click-to-call for outbound calls from contact records
- Dial pad with call history and missed calls
- Direct links to contacts in Freshdesk right from your dial pad
- Listen to call recordings from your call history menu
- Review all recorded call activities
See how seamless CRM integration can be. Our team will walk you through setup and ideas for getting more out of every call and contact. Pick a time that works for you, and let’s walk through it together.
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