Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
Because relationships are built on history, VirtualText unifies SMS, MMS, and web chat into an intelligent shared inbox—protecting conversations and your company reputation while helping teams move faster and smarter.
With VirtualText from VirtualPBX
Because relationships are built on history, VirtualText unifies SMS, MMS, and web chat into an intelligent shared inbox—protecting conversations and your company reputation while helping teams move faster and smarter.
with VirtualText From VirtualPBX
Because relationships are built on history, VirtualText unifies SMS, MMS, and web chat into an intelligent shared inbox—protecting conversations and your company reputation while helping teams move faster and smarter.
Messages stay threaded, searchable, and ready with the context your team needs.
Priorities rise to the top automatically so your people can act quickly and confidently.
Your team works together with AI guidance to stay seamless, consistent, and on brand.
Extending extra coverage for busy stretches, off hours, and everything in between—with intelligent agents ready to step in as capable extra hands, always guided by the knowledge you provide.
Make every lead count. Verify names and emails automatically before your team steps in.
See which conversations need attention by what customers are saying and how they’re feeling.
Hold context when volume spikes through smart playbooks and AI agents to relieve the pressure.
Keep the history, meaning, and care of your business messaging intact, so the same growth that brings in new customers doesn’t erode existing relationships.
Changing schedules and shared responsibilities make conversations feel disjointed. Keep context visible from SMS, MMS, and webchat in a shared inbox with clear handoffs, so anyone stepping in can respond with familiarity, accuracy, and care.
Missed details, repeated questions, and disconnected replies chip away at confidence. Internal notes, customer profiles, and guided responses ensure every interaction builds on the last, and trust compounds instead of resetting.
Strong brands aren’t built on volume, but on dependable experiences. Human-led AI helps your team deliver every interaction accurately and on-brand.
Keep the history, meaning, and care of your business messaging intact, so the same growth that brings in new customers doesn’t erode existing relationships, even when your team is stretched thin.
Changing schedules and shared responsibilities make conversations disjointed. Keep context visible from SMS, MMS, and webchat in a shared inbox with clear handoffs, so anyone stepping in can respond with familiarity, accuracy, and care.
Missed details, repeated questions, and disconnected replies chip away at confidence. Internal notes, customer profiles, and guided responses ensure every interaction builds on the last, and trust compounds instead of resetting.
Strong brands aren’t built on volume, but on dependable experiences. Human-led AI helps your team deliver every interaction accurately and on-brand.
In the early days, remembering everything works. As you grow, it becomes risky—for your team, your customers, and your business. Continuity shouldn’t depend on who happens to be available.
When people carry every detail in their heads, stress rises and mistakes follow. Offload the mental weight so your team can focus on judgment, empathy, and problem-solving, over recalling conversation history.
Whether it’s later today or months from now, continuity ensures conversations pick up, not start over. By integrating with your favorite tools and keeping conversation history, every customer detail stays on one screen.
Business doesn’t pause for sick days, vacations, or sudden surges in demand. When knowledge lives with the conversation and you have AI that’s actually guided by real people, service stays steady even when staffing doesn’t.
In the early days, remembering everything works. As you grow, it becomes risky—for your team, your customers, and your business. Continuity shouldn’t depend on who happens to be available.
When people carry every detail in their heads, stress rises and mistakes follow. Offload the mental weight so your team can focus on judgment, empathy, and problem-solving, over recalling conversation history.
Whether it’s later today or months from now, continuity ensures interactions resume, not restart.
Business doesn’t pause for sick days, vacations, or sudden surges in demand. When knowledge lives with the conversation and you have AI that’s actually guided by real people, service stays steady even when staffing doesn’t.
Schedule a session with a communication expert to review your current workflow and discover how small teams maintain continuity even on their busiest days.
Want to see it in action first? Start a free 14-day webchat trial.
At VirtualPBX, support isn’t just for solving problems—it’s for unlocking possibilities. Whether you’re stuck or scaling, our team listens first, then works with you to tailor customized solutions. In this industry, it’s an unmatched experience built on human expertise, understanding, and partnership.
At VirtualPBX, support isn’t just for solving problems—it’s for unlocking possibilities. Whether you’re stuck or scaling, our team listens first, then works with you to tailor customized solutions. In this industry, it’s an unmatched experience built on human expertise, understanding, and partnership.
Built to adapt to how your team actually communicates, every feature is designed to keep conversations informed, shared, and actionable.
AI agents act as an extra set of hands for small businesses, supporting customer conversations with your knowledge, on your schedule, and always under your control.
Keep contacts in sync between tools, trigger workflows, and automate messages with our API to when messages, like appointment reminders, need to be timed just right.
Organize ownership, capture context, and transfer conversations effortlessly to keep both teams and customers on the same page. In VirtualText collaboration is built into every interaction naturally.
Connect with Stripe, Shopify, and Pipedrive (and more coming soon) to see customer details right inside your conversations.
Trigger custom automations at the press of a button to do things like creating deals in your CRM, escalating issues to an engineering team, or sending out review requests.
Share the load by sharing numbers across team members or restrict certain phone numbers to select teams.
No more split conversations. Allow customers to chat with you via SMS, then web chat, and back to SMS while maintaining a singular conversation thread.
Playbooks instruct your AI agents how best to answer your customers’ questions. Generate your playbook based on your company website and tweak anytime.
Sentiment analysis gives leaders a real-time signal of customer sentiment, helping small teams prioritize the moments that matter most and protect customer satisfaction through thoughtful, human responses.
A shared inbox brings your team’s SMS, MMS, and web chat into one place, making it easy to stay organized, share context, and manage customer conversations together.
As of March 31, 2023 industry regulations require all businesses who send text messages to contacts in the USA be registered. We make this process extremely simple by offering a path specifically for sole proprietors. While many vendors require an EIN for businesses to start texting their clients, VirtualPBX offers texting for sole proprietors and small businesses alike.
Centralize all your business texting in one place. VirtualText turns SMS and MMS into a shared, team-friendly inbox with unified web chat, AI assistance, and automated messaging.
Turn website visits into real conversations with live chat that continues over SMS, captures verified leads, and keeps your team connected 24/7.
Take advantage of our webhook library to trigger your own custom workflows. For example, update your CRM when SMS opt-in status changes or alert your team when new conversations begin.
Privately serving SMBs for nearly 30 years, we build tools to meet your specific needs.
Human support to walk you through every step of registration and beyond.
The reputation and reviews to let you know we don’t ask for your trust, we earn it.
Answers to your questions are a click or call away.
Talk with a specialist, chat with us,
or call/text (888) 825-0800.
Capture more leads, respond 24/7 with AI agents, and manage every message in one shared inbox. After your trial, you will be converted to our $99/mo VirtualText Chat Plan.
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
