Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText

Get Started With Your VirtualText Quote

Stop letting leads slip through the cracks when they leave your site. With VirtualText, you can turn a web chat into a text conversation that stays in your customer’s pocket. Schedule a brief session with a VirtualText product expert to review your needs and start your custom quote.

Web Chat Installation

Our chat widget is simple to install on any website, no coding expertise required. Simply copy and paste the provided html snippet. 

Your branding, including primary color and welcome message are controlled at the inbox level. This allows your business to customize these settings depending on their intended use. For example, your support site or product interface may welcome customers and direct messages to your support team, while your main site may address leads and direct messages to your sales team. 

SMS Registration & Compliance

We’ve streamlined the mandatory registration process to help your business stay fully compliant with current SMS regulations which also ensures your messages are received as expected and your business avoids costly fees. Registration typically takes 3-5 days, but in some cases, we may be able to register your business the same day. A one-time SMS registration fee is required. Already registered for SMS with another provider? Let us know and we may even be able to transfer your current registration. 

Companies may bring their existing phone numbers or purchase new numbers with VirtualText. You may add or remove phone numbers at anytime. 

SMS opt-in is required to send text messages and the VirtualText platform makes it easy for your users to send verification requests to your customers and view their current opt-in status. In addition, our webhooks and API integrations allow you to update external systems (such as CRMs) as these statuses change. 

Security

VirtualPBX takes data security very seriously and has implemented several measures to ensure the protection of all user data. By storing all application data using the Google Cloud, VirtualPBX products comply with both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

VirtualText is a digital communication platform that is hosted at Google Cloud, which helps ensure the security of user data. To further protect user data, VirtualText includes a number of security measures, including:

  • Encrypting data in transit using HTTPS: This means that data is encrypted as it is being transmitted between devices, making it more difficult for unauthorized parties to access or intercept.
  • Logically isolating customer data: This means that customer data is kept separate from other data, and can only be accessed by authorized parties.
  • Encrypting data at rest: This means that data is encrypted when it is stored, so that it cannot be accessed by unauthorized parties.
  • Using secure data storage: VirtualText stores user data in Firebase, which has successfully completed a number of security evaluations, including ISO 27001 and SOC 1, SOC 2, and SOC 3. Some Firebase services have also received ISO 27017 and ISO 27018 certification.

Overall, VirtualText has implemented strong data security measures to protect user data and ensure compliance with relevant regulations. So, users can trust that their data is safe and secure when using the VirtualText platform.

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