Get Your Callers Where They Need to Go Fast
A VoIP Auto Attendant is the way to go if you want your customers to know just how equipped you are. It’s similar to an air-traffic controller, guiding callers through the best auto attendant phone system to reach the right person quickly.
Possibly one of the most powerful automated phone system features functions like an automated receptionist. This VoIP feature suits companies without a committed receptionist and allows flexible call routing choices.
What is an Auto Attendant?
"Thanks for Calling, Please Press 1 for Sales 2 for Support 3 to Hear our Specials 4 to Leave a Voicemail "
An auto-attendant automatically routes incoming calls to extensions or company numbers using a simple menu system—no receptionist required. With an automated receptionist, calls can be directed to landlines, mobile phones, VoIP phones, or other devices within your business phone system.
By choosing VirtualPBX, you get an auto-attendant phone system that projects a more professional image and makes your business easier to reach. Customers enjoy faster connections to the right department or extension without waiting on hold or sitting through long music loops.
Our auto-attendant is customizable to fit your business needs. Route calls based on criteria like time of day, day of the week, or caller intent. Decide which extensions are available and ensure different types of calls are directed appropriately. For example, route sales inquiries differently from support requests.
When sales lines are busy at 9 AM on a Monday, your automated receptionist instantly routes those calls to another team, such as marketing, so customers are never left stranded.
Enjoy the Convenience of An Auto Attendant
If you want to have an introductory greeting then push callers to an extension prompt, you can do that. If you want to have a single individual’s phone ring immediately then default to an automated directory if he or she is unavailable, that’s fine, too. Or if you want to shoot all calls through a custom greeting message before directing to a general voicemail or disconnect, you have the freedom to decide.
You can personalize your automated phone system to suit your business needs, no matter how you want callers directed. VirtualPBX offers an additional Auto-Attendant for Business Hours or Company Holidays, ensuring 24/7 coverage.
More Features Worth Reviewing
Multi-Level Auto Attendants
Available on Business Phone Ultra plans and Contact Center. Need to shorten your customers hold
Custom Greetings
Professional, personalized, and on-brand Custom greetings are like businesses—they come in all shapes and sizes.
Business/Holiday Hours
For those of us who aren’t necessarily in the office 24/7 or work on remote
