We hear from a lot of businesses who need to switch VoIP providers quickly, sometimes within hours. Maybe your current system isn’t reliable. Maybe it’s going away altogether. Either way, the pressure is real.
If you’re planning to switch VoIP providers—or suddenly need to—you don’t have to start over. You can keep your number, maintain your call flow, and avoid downtime with the right steps. Here’s how to move from one provider to another without missing a beat.
Yes, You Can Keep Your Number
Your business number is your identity. It’s how customers reach you, how partners recognize you, and how you stay visible. When you switch VoIP service providers, you can keep your number. This is one of the first things a reputable VoIP provider should help with.
Quick tip: Before you begin the transfer, double-check that your number is registered under your business and not tied to a former employee, personal account, or unknown third party. This protects you during the porting process.
Protect Your Number Before You Switch
- Log into your current VoIP provider account.
- Verify that you own the number.
- Save a copy of your most recent bill.
- Confirm your account PIN or security info.
What If I'm in a Hurry?
Porting can sometimes happen in minutes. But when time is tight, like during a service outage or urgent switch, we can request a port slam, which helps push your number forward in the porting queue.
If there’s any delay, we’ve got a workaround: invisible call forwarding. We temporarily route your business number to a clean, unused number behind the scenes. Your customers still dial your normal number. You still answer through your new VoIP provider. No one notices the switch.
This means you can get started fast, without waiting for off-hours or weekends to make the move.
What Do Customers See During A Temporary Forward?
- Caller ID still shows your business number.
- Inbound calls are routed instantly.
- Your team answers from the new system.
- No visible disruption.
The Basics Are Already Set Up
Most businesses need the same core features to get started. That’s why, at the base level of our Business Phone system, we pre-configure your essentials, like your auto attendant, voicemail, business hours, and basic call routing.
This happens automatically when you activate service with a new VoIP provider like us, so you’re not staring at a blank screen wondering where to begin.
Choose How You Onboard
When you switch VoIP service providers, you might have limited time or resources to manage a transition. That’s why we offer fast, flexible onboarding:
Do It Yourself
Configure everything yourself. We’re still here if you have questions, but we give you the keys.
Do It With You
We walk through setup with you, and help you get everything set up exactly as you’d like.
Do It For You
It all happens in a single onboarding meeting. There aren’t multiple rounds of scheduling or waiting for someone to “get back to you.” If you’re short on bandwidth, we’ll take care of the setup so your system is ready to go with minimal lift from your team.
Curious how quickly you can schedule? Check our onboarding calendar now.
No Bandwidth? No Problem.
If you’re in the middle of a crisis, or just short-staffed, we’ll fully configure your system behind the scenes. Flip the switch, and you’re ready to go.
Keeping Your Current Hardware
Already using desk phones or softphone apps? Most VoIP-compatible devices can be reconfigured to work with a new provider easily. This can save both time and money, and it means your team can stay comfortable with the tools they already know.
Rebuild Your Tools
No one wants to lose the custom setup they’ve built over time. If you’re switching from another VoIP provider, we can help you:
- Rebuild or mirror your existing call flows.
- Upload your saved voicemail greetings and prompts.
- Create new versions if you're ready for a refresh.
Whether you want to replicate what you had or make improvements, we’ve got templates and guidance to help you move fast.
I would recommend VirtualPBX to anyone.
“VirtualPBX has made setting up my account very easy, and having 24/7 support I can have many of my issues resolved in a matter of minutes. I am happy that I switched my business to VirtualPBX, we save money, and have better features. I would recommend VirtualPBX to anyone.”
BENJAMIN M.
But what about my contract?
If you’re under contract with your current provider, you don’t have to wait until the last minute to transition. You can start planning now. We’ll work with you to time the porting, setup, and go-live in a way that avoids overlap or disruption.
Switching VoIP service providers doesn’t have to mean lost time, lost calls, or lost business. With the right plan in place, and a provider who knows how to move fast, you can protect your number, stay reachable, and keep operations running without missing a beat.
If you’re facing an urgent transition, we understand that being in that place can be stressful and frustrating. We’re here to make the switch invisible, smooth, and as quick as possible.
