How to Diagnose VoIP Problems in 2 Minutes
So you’ve made the switch to a hosted telephone system from your old copper-wired system? Congratulations! What’s that, though? You’re not sure you like the new service because you have problems with the connection? That’s frustrating but the reality is that, though some networking and PBX hosting issues require the help of an expert, much of the time, problems with VoIP connections don’t reside in the hosted PBX itself, but rather in the network that you’re using on it. I know that isn’t immediately helpful if you have voice jitter, latency, or your HD voice audio isn’t feeling very high-def, but it will help you to be able to quickly ascertain where the problem is so that it can be solved ASAP.
2 Minute Diagnosis for a VoIP Network
In business, time is money. A two-minute investment might be too much to give at the wrong time, but if you’re experiencing problems with your VoIP connection, there’s no time like the present. That’s why if you have any persistently negative experiences with your VoIP service you should set the receiver down for a second and take a quick run through these simple diagnostic suggestions. Once you’ve gone through this, you’ll be able to contact the appropriate parties with reasonable confidence that you know what the problem is.
- Check Your VoIP Provider’s Status Page The fastest way to determine if you have a problem with your VoIP provider is to see if they are up and running. VirtualPBX customers can check the Dash Status Page or vConsole Status Page to get relevant information about their underlying systems. Your current provider, if you’re not presently with VirtualPBX, should have a similar status page available.
- Check Your Internet Speed How well your VoIP service works depends on how well you internet connection works, and nothing checks that faster than a simple VoIP Speed Test. At the absolute minimum, you should have an additional 100kbps of upload and download speed available per VoIP device.
- Reboot Your Modems It always amuses me whenever this comes up into conversation because it’s so familiar to what we have to do from time to time anyway. Rebooting hardware is often how we install necessary firmware updates that improve functionality and security, so not only is it a good way to potentially get you back up and running, it’s also a good practice to do occasionally, anyway.
- Assess Additional Traffic Are you experiencing major call volume? Is there a deluge of activity that you normally don’t have? Or is your coworker Johnson just streaming three screens of cat videos again? Either way, massive spikes in network activity can cause bottlenecks to form that, in turn, slow down all internet traffic. That means that if you don’t have a comprehensive network services strategy in place, poor VoIP performance could be explained by Johnson’s crazy buffing times for more Pizza Cat streams.
Knowing is Half the Battle
Knowing the outcomes of following these steps will make any Support Engineer’s job much easier if you still find yourself with suboptimal VoIP connections. We know this because, like the thousands of employees who enjoy improved VoIP performance by switching to VirtualPBX, few of them even had this basic level of direction explained to them with their former VoIP provider. We have the in-house expertise and the 24/7, around the clock support to back all of our VoIP Plans with the industry’s leading, US-based Network Services Team. They can conduct total network diagnostics, optimize bandwidth allotment by use type, and even conduct deep-digging VoIP remediation from your telephone all the way to your VoIP service provider, even if it isn’t VirtualPBX! Plus, we’re sharing additional helpful tips and tricks on how to optimize your VoIP and cloud communications experiences on Twitter and Facebook, too. No matter what your VoIP challenges may be, we’ll never be too far away with the answers you need, when you need them.