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High Quality Services

More Than Just a VoIP Business Phone Service Provider

We offer solutions to ensure that once your VoIP phones are up and running, they work efficiently and effectively to best meet the needs of your business. In addition to award-winning phone service, we offer a VoIP readiness test; facilitate a bandwidth provider; monitor your network and provide automatic fail-over service in case your network is down.


More Ways to Stay Connected

Local, International, and Toll-Free Numbers

Your business phone number is your lifeline to the outside world. It’s how you generate new business, keep existing clients happy deal with suppliers, and communicate throughout your company. With VirtualPBX, you are able to have as many incoming numbers to your business as you want. Establish different numbers for different segments of your business, manage multiple businesses under one roof, track promotional campaigns, or provide toll-free numbers – the options are limitless.


When Severe Weather Calls, Don’t Put Your Business on Hold

With PBX Parachute, Back-up is Always on StandbyPBX Parachute

Your business thrives because your customers are able to get in touch with you. Yet, sometimes unforeseen disasters – natural and man-made – occur, leaving you without power or an internet connection. PBX Parachute is a hot-standby phone service that can automatically and instantly take over if your premise-based system goes down. Calls can then be routed to pre-determined alternate locations, such as branch offices, cell phones or home phones. You can also set up an Employee Emergency Hotline to give recovery direction, and make sure everyone is safe. Callers still reach the people they need and business can continue as usual.


Clearer Calls and Faster Browsing

Network Monitoring

ProSIP® Total Assurance Monitoring (TAM) assesses network performance 24/7 to provide detailed insight into how your network is used by your team. ProSIP TAM measures the performance of your internal network; over your WiFi to local servers; over VPN to remote offices; and over the Internet to web applications and cloud services. Our professionals will find out which devices are using the most bandwidth, accessing social media, streaming content and much more to determine what slows down your network and to then provide a path for course correction.

Start with a ProSIP Network Health Check, an intensive, week-long analysis of your network. Our ProSIP team will work with you to deploy the ProSIP monitoring solution. We’ll prepare a a performance improvement plan based on the results and present it to your team at your convenience.


More Features and More Power in Every VirtualPBX

VirtualPBX invented the first virtual phone system and we’ve been continuously adding capabilities since. Our features are the deepest and strongest in the industry, including professional greetings, music on hold, custom auto-attendant, call forwarding, fax with no fax machine, TrueACD® queuing, call recording, conferencing…the list goes on and on.

Please click on a topic to expand or collapse the solution.

Core Features

Auto-Attendant (virtual receptionist)
Your calls are answered automatically and professionally and each caller is provided with options that you choose. No need for a full-time receptionist.

Custom greetings everywhere
Customizing your main greeting is just the start. With VirtualPBX, you can put your words onto everything – including information on hold, different greetings for each department, voicemail, and even a unique greeting for each phone number in your system.

Dial-by-name directory
If your callers don’t know your extension numbers, make it easy for them to reach your employees by entering either a first or last name.

Virtual Fax (inbound and outbound)
You can receive and send faxes with no fax machine. Inbound faxes are available online or sent to your email.

Follow-me calling
Calls can be routed to office, cellular, or home phones and can automatically follow you as you move from place to place.

Call recording*
Any or all calls can be recorded, saved, and played back later to assist in training employees or to meet legal or other requirements.

When you can’t take calls, don’t let your phone ring and leave callers waiting.Send them directly to your business voicemail.

Music-on-hold jukebox
When they’re being transferred or on hold, customers can listen to one of the over120 songs in our jukebox, or any that you choose to add.

Information-on hold
VirtualPBX is not limited to just music. You can record and upload any kind of information for playback during holds.

Voicemail with web and email delivery
After a customer leaves a voicemail, VirtualPBX can convert that voicemail into a sound file and make it available online or at any email address you want.

Personal greetings
Just like with your business welcome, each voicemail can also be customized to match your personality or needs.

Never full mailboxes
Make sure you get all the important messages your business needs, and never get embarrassed by telling callers your mailbox is full.

Phone, email and pager notifications
When not available but needing to keep in touch, you can be notified of voicemail or fax messages using whichever device you want – or all of them at once.

No busy signals
Having a caller be told that all lines are busy can end a transaction before it’s begun. With VirtualPBX, calls always get through.

Web-based system management
Maintain and tweak your system with a few simple clicks of your mouse. Our secure administrative portal can be accessed through web browsers from any location.

Virtual calling card
You can place outbound calls through your business line, so that your caller ID is that of your company phone number and you can call from any phone, anywhere -even your sister’s house in Kalamazoo.

Day and night mode
By telling our system when your office closes, we can automatically route any additional calls to voicemail and/or change your greeting to let callers know you’re closed.

Information-only extensions
Create extensions that callers can use to access frequently asked information suchas hours of business or directions.

Integrated conferencing
Conferencing is built-in, allowing you to have conference calls anytime without the need to pay for a separate service involving more phone numbers and passwords. All plans have some free conference minutes, and additional minutes are charged at just 2.9 cents per minute.

Unique Features

Greeting Manager
Change, add, and save your greetings through our secure web portal at any time.You can even keep a library and switch greetings anytime you want so your holiday greeting this year is ready to use again next year.

Real-time monitoring and reporting
Get details on calls for the last three months at a moment’s notice. We offer the deepest and most complete level of reports of anyone in our market. And you can see traffic coming through the system as it happens so you know how many people are on hold or how many of your employees are taking calls.

Supervised call transfers
Connect a caller to another extension, and you can stay on the line to speak with the extension owner before completing the transfer.

Put caller ID to work with additional features that let you know when your call is a business call, not personal, or even what department the caller is trying to reach.

Call preview detail
Details about your calls can be announced before you answer so you know even more about who the caller is and what is wanted.

Voicemail interrupt
Let your voicemail take the call while you listen in, then pick up the call in mid-recording if you decide it is important.

Multi-business support
If you have more than one company, you can support them all with different phone numbers under a single VirtualPBX system.

Unique greeting for each phone number
Each phone number you have can be assigned its own greeting based on what you need callers to hear – different businesses, different departments, different marketing campaigns.

Custom ring-to locations
If you don’t want the customer to go through an automated greeting and punch buttons,you can send them to any department or extension you want.

Using all or part of the caller ID for incoming calls, automatically route a VIP to priority support, block calls from telemarketers, or send your spouse’s calls directly to your own extension – or any other custom routing you have in mind.

Call blocking
Sometimes you need to keep certain callers from reaching you. Just block their callerID completely to prevent them from taking up your time. Calls can be blocked for the company overall, and employees can have their own personal block list, too.

Custom ring durations for every phone
Determine how long you want each phone to ring before the call moves on to another phone or to voicemail. Answering a cell phone in Europe? Give that call a little extra time to reach you.

Multi-stage Dialing
You can use VirtualPBX to dial through an existing hardware PBX in your office so you don’t have to replace equipment you already use.

Mission-critical fault tolerance
Every component in our system has at least one backup and usually several. System outages are very rare. And because we’re hosted remotely from your office, a natural disaster or power failure in your area won’t keep the calls from coming through.

Comprehensive data security
Your personal information is important to you. We make sure that it’s safe by implementing security protocols that can’t be breached.

TrueACD® Queues with:
TrueACD Queues route calls intelligently to people in departments. You can get 1 TrueACD Queue, included in the plan. Additional queues up to 8 can be added at $9.99 per queue.

Skills-based routing
Rank your employees by skill or availability and make sure your best people get the most calls. Front line sales people can get most of the calls, while managers only get calls when you’re really busy.

Load balanced routing
When multiple people are ready to take calls, VirtualPBX can connect the callerto whoever has been available longest, making sure everyone does their part.

Self-managed agent presence
Your employees can manage their own presence in the system so managers don’t have to keep track of everyone or add and delete phone numbers as people go to lunch or on breaks.

Queue optimization
Patent-pending queue algorithms get your calls answered faster.

Overflow queues
When call volume gets really heavy, you can have a second set of employees who can start taking calls only when most needed.

Call waiting signal
Keep everyone aware of whether there are callers waiting with a simple, unobtrusive signal to let people know they should keep calls moving.

Custom queue management roles
Let senior employees help manage departments without giving them control of the entire phone system. Three different levels of management are available at the department level.

Agent wrap-up time
Let your people have a little time to enter data or get a breather between calls- however long you feel they need.

*Additional fees may apply for this feature.