GeoRoute Helps Teams Share The Cruffins
There are only so many Cruffins to go around.
I visited a new bakery in San Francisco this weekend and, not unlike most of the spectacular sugary confectionaries in the city, it did not disappoint. What made this trip so memorable, however, is that their signature item, the cruffin, was predictably sold out already. That’s until it wasn’t.
I’m not going to get into detail, but the scene that ensued when a much sought-after delight, long since having been written off as gone for good, is introduced on a warm, freshly-baked rack of goodness to an audience of ravenous, foodie hipsters is not a pretty one. Needless to say, it’s a game of musical chairs where nobody wants to be left standing when the music stops. And although I shouldn’t have to mention, of course I walked away with a par of cruffins, and it was worth every ounce of effort.
That scene reminded me a little bit of what happens when there is a hot lead up for grabs in a sales team. Having spent time in the world of full-commission sales, I’ve seen my fair share of unscrupulous undercutting to get to the front of the line. Wouldn’t it be nice to avoid that altogether?
Keeping the Peace
For sales teams that have geographic designations, it’s not difficult to focus outbound communications to their respective territories. When an inbound call comes in, though, it would be great if they could be directed to the agent best equipped to service them based off of their location. With GeoRoute from VirtualPBX, all of that is taken care of.
VirtualPBX VoIP systems identify the source of the inbound call based on area code and then route it to the appropriate agent. The identification and direction of the call happens instantaneously before an employee’s phone even begins to ring, so there’s not any unwanted drain on airtime or minutes used for this to occur.
Spreading the Love
GeoRoute works great for distributed workforces and franchises, too. For companies with multiple locations, franchisees, or satellite employees that want a single, national number, call routing can be a time consuming and expensive proposition. With GeoRoute, however, caller locations are again identified by their area codes and then routed to whichever office, department, or employee should be helping them as their local agent.
Whether it is for matchmaking callers with agents all over the country, or respecting jurisdictional boundaries, GeoRoute can streamline call routing more than ever before, and all without the added expense of retaining a receptionist.
To begin planning what type of routing option would be best for your business, start by contacting our business phone experts today. For other related reading, check out these links-