Customers overwhelmingly prefer web chat when they need help and your leads are more likely to buy after engaging in chat, too.
But what service you choose matters. Web chat with VirtualText is easy to implement – you can be up and running in minutes with a beautiful, branded experience whether you have one website or several.
User experience is at the heart of this feature. With live chat on your website, your visitors messages land in your shared team inbox with instant notifications, advanced collaboration features, and even team-based AI agents trained to answer questions specific to your business 24/7 or during the hours you designate.
Want to experience it for yourself? Chat with us right here!
Keep The Conversation Going When your Site Visitors Leave
Seamless Transition from Web Chat to SMS
The biggest flaw in traditional live chat for websites is that the conversation dies when the visitor closes the window. With VirtualText, the chat seamlessly transitions to SMS. This means your customers can walk away from their computers and keep the conversation going on their phones.
Capture Real Contact Data, Not Anonymous Spam You Can't Act On
Unlike anonymous “chat bots,” our chat widget is designed to capture a name and phone number upfront. Even if you can’t reply instantly, you have a verified lead in your inbox ready for a follow-up text.
A Branded Experience You Control
Customize the look and feel of your chat widget to match your brand. Adjust colors, welcome messages, and team assignment so your Web Chat feels like a native part of your website experience. Perfect for single websites or multiple so you can tailor experiences to match your marketing site, support site, and more.
Businesses Lose 60% of Website Leads When they Can't Respond 24/7
Bridge the gap with smart, team-based AI agents and never miss a lead again
Don’t let slow responses cost you business. With VirtualText, you can deploy AI agents that work around the clock to keep your sales and support pipelines moving. You have total control over their “personalities” and playbooks, allowing them to handle niche tasks like billing or lead qualification with brand-specific accuracy. Use them as a full-time solution or as a “digital concierge” that gathers info before passing the baton to your staff. Either way, you’re delivering the instant gratification modern customers demand.
Convert Web Chat Visitors While They’re Hot
Every visitor to your site is a potential relationship waiting to happen. By bridging the gap between your website and SMS, you give your contacts the freedom to start a conversation now and finish it later on their own terms. Beyond just capturing leads in your chat widget, it allows you to provide instant, personalized support exactly when they need it most, answering questions and solving problems in real-time. It’s the easiest way to provide a modern, frictionless experience that shows your customers you’re always there to help, keeping your business top-of-mind long after they’ve left your site.
More Features Worth Reviewing
AI Agents
Your team’s extra set of hands, AI agents can help exactly where and when you
VirtualText Integrations
Connect your favorite business tools to streamline your communication. Automate workflows, sync customer data, and
Business SMS
Not Just a Business Text Messaging App: Get Unified SMS and Web Chat in a
