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Appointment Reminders: Improve The Patient Experience

Appointment Reminders: Improve The Patient Experience

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Appointment Reminders: Improve The Patient Experience

What if missed appointments could be a thing of the past? At VirtualPBX, we understand that your company’s time is valuable and not to be wasted. If you’re looking for a super-efficient way to keep your customers and patients in the loop about upcoming appointments and events, consider utilizing our all-in-one business texting app, VirtualText. Our SMS/text message appointment reminders service offers endless customization options, from choosing what day your customer will receive their reminder (and at what time) to creating a specific theme that fits the tone of your business. And best of all — they’re unlimited with our cost-effective plans!

appointment reminders

Why You Should Be Using Text Appointment Reminders

According to a 2018 study by the Journal of Family Medicine and Disease Protection, up to 5% of healthcare patients miss or skip appointments. While healthcare systems may not be able to do very much about the patients who skip out on their appointments on purpose, you can reduce the no-show rate by investing in automated text message scheduling software such as VirtualText.

When a patient misses an appointment, it’s more than just frustrating for a healthcare practice or business. There are many drawbacks to consider, including the following:

  • Missed opportunity for new patients and customers
  • Decrease in patient satisfaction
  • Revenue loss

However, there is an abundance of reasons why text appointment reminders should become a part of your healthcare or business practice, including:

  1.  The most effective and preferred way to communicate
  2.  Gives your staff a break
  3.  Increases customer satisfaction and loyalty
  4.  You’ll save time, money, and resources.

The VirtualText App Is Built for Businesses

Use this app by itself or in conjunction with the browser version so you can work across devices without skipping a beat. The VirtualText App brings the ease, convenience, and increased engagement of texting into your business.

  • Send and receive text messages on your main business phone number and let users text from their individual local or toll-free phone numbers
  • Share phone numbers across team members to distribute the workload
  • Integrate with your favorite tools and services to send the right message at the perfect moment
  • Save common replies to guarantee excellent customer experiences and even reply automatically on keywords like CONFIRMED or YES
  • Send and receive messages and picture messages (MMS) to/from any cell phone number in the continental United States, Canada, or Puerto Rico

Are you ready to accelerate care and communication for easier workflows and healthier patients? Schedule a free demo today!

Business Text Messaging App

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