How VirtualPBX 24/7 Customer Support Makes us the Keebler Elves of VoIP

Customer Support Keebler Elves of VoIPWe’ve been at the grindstone for over 20 years now building, selling, and servicing some of the greatest business telephone systems available. Sometimes, when we look back on the things we’ve produced or take a peek down the VirtualPBX Product Roadmap, it can get pretty unbelievable to consider all of the changes that have occurred over that time. Plus, building things may be our wheelhouse, but servicing our customers is really our true passion. That’s why sometimes it can feel, just as the various armies of small, diligent workers that build some of our favorite cookies and snacks, like we’re operating our own oak tree factory sometimes, too. Now, with us unveiling a totally new 24/7, year-round, US-Based, and totally included with every plan, Customer Support policy for vConsole, that’s true now more than ever before.

Millions of Little Hands Hard at Work

I’ll admit it could be creepy to consider comparing ourselves to some of the more fringe depictions of laborers in fantasy. Nobody likes the idea of the forced subservience of Roald Dahl’s Oompa Loompas, after all. However, I believe the comparison stands because, according to the bedtime stories of families that celebrate Christmas, it’s the diligence of Santa’s Elves that make all the toys for all the children in the world each year. Plus, the Doozers from Fraggle Rock dutifully build their structures only to have them repeatedly setback time and time again. Not too unlike real construction sometimes, no? We can liken ourselves to those hard-working little Doozers or the Keebler Elves because our work is definitely a labor of love. Plus, it’s best that we are now available to literally every customer in over 100 countries all night long because, when you cover such a large area, it’s dangerous to assume that it’s not also the middle of the workday somewhere else.

Getting the Most From Your Service

Admittedly, this has been in the works for a while. Once we opened up our 24 hour service to Dash, users, we knew we couldn’t leave our other products and services behind for long. But there was also some great feedback we got on both the VirtualPBX Product Roadmap and through our social media channels that really reinforced the decision to unroll 24/7 Customer Support to vConsole users, as well. Which leads us to the next point being that if you ever want to see more or less of something with your service, let us know! We’re always around (ahem, 24/7…) and always eager to hear what you have to say. If contacting our Customer Support through the regular channels isn’t your preference, you can also always reach us on Twitter or Facebook, too. Either way, please enjoy the new 24/7 coverage and I apologize if now, all you can think of is cookies and Willy Wonka. Go grab a snack, you deserve one!

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