When you keep your work and personal communications separate, you help ensure the health of your business. VirtualPBX Business Phone Plans lets you divide those properties by displaying your company phone number (work phone number / office phone number) in caller IDs — even if you use a personal device to make calls.
Beyond keeping the personal private, recipients are advised not to answer unknown callers. Your professional contacts will always see your calls as coming from your business account. Whether you use a mobile or desk phone, you can rest assured that your professionalism will stand out and calls will be answered while your work/life balance remains intact.
Edit Your Company Phone Number ID
With VirtualPBX Business Phone Systems, you can easily change caller ID settings for your entire company and for individual users. By default, call recipients will see your office phone number from any device attached to your account. When you change users’ settings, those unique office phone numbers will override the system-wide company caller ID.
System Caller ID
You can change the company phone number displayed to recipients by first entering your VirtualPBX Dashboard.
On the main screen, click Caller ID. It will open a menu that looks something like this. You may have one or more work phone numbers listed, and you can choose any option as your primary work phone number.
After you click Save Changes in that window, the box will expand to reveal fields for Caller ID Name and your company address. Fill these fields and click Save Changes one more time to complete the process.
Individual Caller ID
As an administrator, you can also visit a user’s Features menu to change how their calls appear to call recipients in order to show a company phone number.
After clicking the Users button on the left-hand menu of your Dashboard, look for the user you want to edit. Click that user’s User Features tab to reveal a menu similar to this one.
You can see Charlie Chaplin’s features in this screenshot. If you click Caller-ID Number, you can select any of the user’s office phone numbers that are associated with that individual’s devices. You can add or remove devices for a user to alter that list of numbers.
Dynamic Caller ID
It’s also possible to have your phone plan determine, on the fly, which of your company phone numbers should be shown for outbound calls your users complete. This is a great method of matching the destinations you’re calling with a similar phone number, to show that you have a local presence in that area.
Our Dynamic Caller ID feature lets your system select a Caller ID for a single call based on one of three matching criteria:
- The area code in the number dialed
- A Feature Code used during the call
- An exact or approximate phone number match as determined with a regular expression
In practice, using Option 1 could allow you to compare the San Jose, CA area code of 408 to the number you dialed. A 408-555-1234 number would match and display the caller ID company phone number you have selected.
Option 2 would recognize if your call session included use of a custom Feature Code you create inside your VirtualPBX Plan. For example, a user may assign themselves the code of *739. When they dial that code before entering the phone number, it would be recognized and show the Caller ID set for that user.
Option 3 is a bit more advanced. It uses regular expressions to compare its logic with the number dialed. A simple regular expression of “^408\d{7}$” would achieve a similar result to the Option 1 example above. It would look for an area code of 408 in any outbound number.
Your Company Phone Number on Desktop and Mobile
These changes will work for any phone attached to your VirtualPBX account. Whether you use our Web Phone, the VirtualPBX Softphone for desktop and mobile, or any of our recommended Desktop Phones, you can be assured these settings will keep your work phone number at the forefront.n
