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Deliver Next-Level Retail Customer Service

Get the Best in Retail Business Phone Service

Manage communications with your brick and mortar or online retail customers professionally and track call performance to make better business decisions.

VirtualPBX has been in business for over 20 years and our dedicated professionals are committed to leveraging their experience to make your business better. Plus, with 24/7 support, A+ BBB Rating, and stellar reviews, you can rest assured we’ll be here when you need us. 

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Does Your Current Phone System Support Your Retail Sales Growth?

Grow sales and improve customer satisfaction with a phone system built to support both brick and mortar and 24/7 online retail activity. Between the ability to make changes to users and call routing on your own in the easy-to-use interface that VirtualPBX offers and our state-of-the-art features, taking advantage of VoIP just makes sense. Switch to the award-winning business phone system from VirtualPBX today and join our happy retail business customers!


4.8/5 | 23 reviews


4.6/5 | 11 reviews

Consumer Affairs

4.8/5 | 54 reviews

Features Loved by Retail Businesses

Managing a retail business requires a communication system that can handle all of your customers’ needs. From shops with just a handful of employees up to call centers that manage product inquiries, sales orders, and customer service concerns, VirtualPBX VoIP features are built to handle your call traffic professionally and efficiently:

Online and Brick and Mortar Retail Customer Benefits: Beyond Just Phone Service

Take advantage of seasonal promotion announcements in custom greetings, day/night mode if your e-commerce platform is live 24/7, and password-protected conference calls for shareholder meetings or demand planning. What’s more? Setting up your VirtualPBX business phone system takes as little as five minutes and maintenance is simple! But, if your retail business ever needs help, our team of support specialists are available 24/7.

  • Get Started in 5 Minutes: We make it simple to get started with our service. Sign up for the plan you want and you’ll be in your new dashboard in minutes.
  • No Hardware to Maintain: Copper-wire phone systems and bulky hardware are outdated. Save money and storage space in the cloud.
  • Device Compatibility: Take calls from any mix of devices; VoIP desk phones, conference phones, mobile devices, and desktop computers.

The Best in Customer Experience for Your Retail Business

There are a full suite of features available on your VirtualPBX Business Phone Plan – more than we even mentioned! Your business is unlike any other. We are experts at giving your business phone system a professional edge while saving you money. Get started by choosing the best plan for your business below or contact us and our experts will be pleased to show you how we can deliver an excellent communications experience to your customers.

Let us show you the transformative impact VirtualPBX can have on your contact center efficiency and customer satisfaction with a free demo! We’ll cover Live Dashboards, custom queue options, Call Tagging, and more, followed by a quote for your business.