PRODUCT FEATURE

Call Parking

Business Phone Contact Center

Busy day at the office? Park calls for yourself or others while you keep fielding incoming traffic.

What makes the Call Parking feature a revolutionary step in modern telephony, however, is that unlike placing a caller on hold or traditional call transfers, this feature prevents the caller who is waiting to be transferred from tying up your users. Now you and your team can more effectively answer all of your calls.

This is because when you set aside a call, it does not disconnect from your office phone system. Instead, it puts the caller on hold until someone can get back to them.

Personal and Valet Call Parking

Personal

All calls that are Parked for a user are effectively set aside in the eyes of your VirtualPBX system until the time that the user can get to them. This gives the employee who received the call the opportunity to wrap up his or her original call, look up any information that will be needed once they pick up, or run to the coffee machine.

Valet

Unlike Personal Parking that sends a caller to wait in a queue for a specific employee until they answer, Valet allows an employee to park a call that can then be picked up by anyone on the company’s system. This is accomplished by parking the call via the keypad command for valet and then VirtualPBX will prompt the entry of that code to pick-up that particular call. These codes allow for multiple calls to be parked and then answered as employees become available to receive them.