Posted on November 24, 2015 by Dan Quick
Technology has been shrinking the world for ages. From the first marginally sea-worthy ships that intrepid explorers used to begin crossing into the great unknown to the immediacy of services like FaceTime and WhatsApp, people have been successfully narrowing the gap between all corners of the globe. And who can blame them? What initially was motivated by a sense of discovery, many original trans-oceanic explorers wouldn’t have been able to embark on their journeys if they weren’t backed by benefactors who anticipated great returns from unknown treasures of far-off places. In that sense, the global economy in which we live today hasn’t really changed much at all.
They aren’t exactly the “Great Unknown” anymore, but the emerging economies of BRIC nations (Brazil, Russia, India, and China) and their ilk are the billion dollar puzzle that companies across all industries are racing to solve. While these enormous markets are certainly in the crosshairs for many, they remain largely untapped. Furthermore, these economies are growing quickly without the help of foreign investment. This increase in expendable income boosts the potential for staggering growth for companies that can gain a foothold in these relatively early stages. However, as we’ve discussed before, for many small and medium businesses or simply those operating on comparatively restrictive budgets to those of their competitors, expansion can be one of the most costly maneuvers possible for a growing business.
International Offices Need International Numbers
What if I told you that your business didn’t need to actually set one foot on the soil of your target growth markets to build a customer base there? It’s true. Leveraging an existing hosted telecom solution is the best way to launch an international presence quickly and effectively. VirtualPBX has a massive bank of international business telephone numbers available in over 40 counties, any one of which can be the differentiator between you and your competition. Saving money with a cloud-based telephone solution is already the best bet for many modern businesses, especially for those looking to expand internationally. Just as a relatively outdated on-site PBX system isn’t realistic for most businesses today, neither is launching massive global expansions with an armada of employees and infrastructure. By adopting a virtual telephone network, however, adding international numbers to your service broadens your footprint, increases your exposure, and accelerates your growth all without bringing on costly exposure associated with traditional expansion.
Just like with new local or toll free numbers, adding international numbers is quick and easy with VirtualPBX. You can start by taking a guided tour through the unified communications options that will help your company the most right now. The global economy is growing 24 hours a day, how long will you wait to grow with it? More importantly, how many of your competitors will have read this first? Identify where you want to go and begin making plans to plant your flag there, today!
Posted on November 16, 2015 by Dan Quick
By now you’ve probably heard about the VirtualPBX Concierge Service, but if you haven’t yet, here’s another reason why you two should get acquainted. As a refresher, Concierge Service from VirtualPBX is the fully committed telecommunications expert who is your complete system monitoring and strategy specialist. In addition to being a trusted advisor and capable tactician who consistently will help you get the most out of your business by getting more out of your communications network, we’ve peppered in a few added bonuses to beginning a Concierge relationship that boost the value even more.
Make an Entrance
In Major League Baseball, players often labor over the specifics about the music that is played as they approach the batter’s box. This selection of music is not haphazardly stumbled upon. Being an exceptionally superstitious lot, baseball players have been known to tinker away at the artist, tracks, and portions thereof to finally dial-in on a combination of sounds that seems to bring good fortune at the plate. It’s difficult to believe that music is solely responsible for the outcome of an at-bat for a player. It’s also undeniable, however, that the right music or messaging can really set the tone for a situation, thereby not exactly dictating the outcome, but certainly having an impact at the onset. We want your business to get the best walkup possible, which is why we’re boosting our already packed Concierge Service offerings with exclusive access to now also include a free standard recording by our in-house professional greeting experts.
Movie Trailer Voiceover Guy
You know his voice, you can hear it in your head right now, “In a world, where zombies and dinosaurs are a constant threat…” Something about those voiceovers just always gets people’s attention, and try as we might, we’ll never be able to recreate it just right. That’s because he, and voice actors like the ones we employ for our recorded greetings have committed themselves to making the right sound for the most impact. Now, as part of the already unbeatable advantage Concierge Service provides, we’re including a free standard message from this talented group of professionals to use on your phone greeting at no extra charge. The Babe called his shot, for the rest of us there are awesome walkup songs.
To get started working with a Concierge agent of your own, or just for more information on the program, visit our Concierge Service Center.
So what are you waiting for? Your business is on deck and it’s almost time to step up to bat. This is the Big Leagues now, don’t you want to make a good impression?
Posted on November 12, 2015 by Dan Quick
When a business wants to bring an existing telephone number with them when they change telephone service, they can do that by porting it into the VirtualPBX system. Just like when you move and want to take the mailbox that your Great Aunt Sally made for you as a wedding present (even though you clearly had a designer mailbox on your registry) you can bring it to your new address and it will work the same, so too can you bring your telephone numbers. The process for porting is relatively simple on users and the reasons for why we offer this service so frequently vary. To clear up any confusion on the topic, however, we have these common frequently asked questions that our VirtualPBX Support Team have encountered.
Why porting is important for business-
- Some vanity or toll-free numbers are in very high demand, especially true 1-800 numbers, so businesses rightfully treat them as assets and want to keep hold of them.
- Customers value consistency, and for many long-standing operations, a move to a more powerful and cost-effective business phone system shouldn’t come at the expense of having to change their contact information.
- Expansion is simplified by porting into a centralized VirtualPBX system. If you’re acquiring businesses, franchises, or other entities with existing telephone numbers, all the new contact information can be consolidated by porting those numbers into VirtualPBX while being able to route them all to a centralized office.
What numbers can be ported?
- Almost any number can be ported into VirtualPBX including local, toll-free, and even international numbers from over 40 countries.
- Porting a number will take anywhere from 3-5 business days for toll-free numbers and local numbers will take longer depending on the number’s existing carrier.
How do I get started?
I thought you’d never ask! It’s easy to begin and you have a couple of different options to begin porting in your numbers.
- Get started by signing-up to bring the versatility and cost-saving functionality of a hosted telephone plan for your business by finding the right package for you.
- Read more on the process of porting your number with our in-depth FAQ about the technical parameters of number porting.
- Or you can have a VirtualPBX Porting Expert deliver you a free personalized tour of porting, VoIP, and all of the options you’ll have with combining the two.
There’s never a bad time to boost your company’s performance with a more powerful business tool, but when you can keep your existing contact numbers and save money in the process, that makes it a home run. Bringing your business to the forefront of cloud-based communications technology without having to rebrand your company has never been easier, so get started today!
Posted on November 9, 2015 by Dan Quick
Good customer service is key to a healthy, successful business. I know, that statement isn’t going to rattle the business community’s foundation or anything, but sometimes it’s worth reminding ourselves. The aspect of service that is sometimes overlooked, however, is that good customer service doesn’t begin once something goes wrong.
Sales Begins After Money Changes Hands
This is something I remember hearing from a colleague years ago. He meant that just because he acquired a new client that he had been working on for a while that was no reason to consider the effort complete. He knew that the importance of following-through with all of the expectations he set during the courtship of his lead was as high, if not higher, than closing the original deal. The same type of analogy can be drawn with customer service.
Attentively delivering high levels of meaningful service to your customers well before there is ever an opportunity to provide more traditional service solutions engenders trust and builds social capital with your clientele. When you can eliminate barriers to working with your company you have a higher likelihood of securing future business. Furthermore, when experience with dealing with your organization is hallmarked by considerate service, customers are far more forgiving in the event that there needs to be some sort of corrective action taken.
Two Birds, One Number
The best way to pave a smooth path to doing business and delivering a sense of service from your customers’ very first interactions with your company is by selecting one of the thousands of unique Toll-Free Numbers from VirtualPBX. Delivering better service through toll free numbers is easy, affordable, and, according to multiple studies that track consumer behavior, immediately effective, too. Plus, with VirtualPBX’s enormous library of toll-free numbers ranging from the newer 888, 877, and 866 prefixes to the much sought after true 1-800 numbers, you’re sure to have the best selection for vanity or custom number selection.
Boosting your service through toll free numbers doesn’t require much more than selecting the one that you want, and VirtualPBX’s expert toll-free porting agents will be able to handle the rest. By signing up for a free personal tour of the toll-free numbers available to you, the process of using them and tracking their performance, and how else a hosted telephone solution can benefit your business you are well on your way to bringing your customers better service through toll-free numbers, today. Easier yet, call our toll-free number, 888.825.0800, and we can answer your questions right now!
Posted on November 6, 2015 by Dan Quick
Communication is key for success in any organization; this shouldn’t be news to anyone out there. What also isn’t unheard of, unfortunately, is that all too frequently there are key topics that go under-communicated within a company and at critical times, at that. Specifically, product launches and promotions are topics that work best when all members of the team are on the same page. Even if your organization is in the minority and never encounters crossing of lines during these times, with the right tools, you can make sure your customers can cut to the front of the line and you can prevent problems before they start.
Nobody Wants to Be Ambushed on the Phone
Some larger sales organizations that rely heavily on retailer networks to distribute their products often earn a bad reputation when it comes to product releases. There is a reasonable argument for trying to keep your sales team in the dark about new product launches that could potentially put the inventory they’re selling today into obsolescence tomorrow. Nobody wants to see a chilling effect fall over their customers as they wait until the latest and greatest items hit the shelves and, moreover, it’s undesirable to require your sales team to disingenuously sell items that they know to be getting a meaningful upgrade shortly thereafter. However, there are few things as frustrating to an organization as getting a surprise from a customer who suddenly read about a new release or promotion before the people on the receiving end of the phone are aware of it. Fortunately, by tethering all of your promotional events, sales, releases and almost anything else outside of the standard course of business to a Dialed Number Identification Service (DNIS) number, you can effectively make each one of your agents into a mind reader.
DNIS Keeps People on the Same Page
Each DNIS number can be tagged with whatever special significance that your organization wants, so whenever a specific one is dialed, the receiving agent will be able to reference that topic before the call is even connected. This means that an organization can leverage DNIS numbers to make certain that callers always feel like they’re dealing with an informed, organized, and reliable company. Some applications of DNIS numbers include-
- Selecting a small team of trusted sales people to act as the initial team to handle inbound calls on a new product launch. This gives them the chance to educate themselves on the product beforehand to be the expert that your customers expect.
- Linking a DNIS to a specific advertisement or promotional sale so as to know if special pricing situations apply for the caller or not. Because you don’t want to give away the farm, do you?
- DNIS numbers for specific product services, warranties, recalls, or general concerns so agents are prepared to handle whatever issue comes across the phone lines with the information the caller needs during critical service periods.
The Cloud Makes DNIS E-A-S-Y
Because telephone service from VirtualPBX is all hosted in the cloud, adding, changing, and monitoring the traffic on DNIS numbers is nearly instantaneous. Unlike an on-site PBX service that would be unlikely to even accommodate these boutique, customized numbers, establishing them would be costly both in time and expense that most companies can’t afford if they want to remain nimble and competitive.
Getting started with your own DNIS strategy as part of a comprehensive unified communications service is easy, too. To learn how to leverage DNIS for your business, sign-up for a free, guided tour through the advantages and savings that VoIP offers today.